Portico Woodford Green reviews

★★★★★ 4/5

Trustpilot

Received offer for my flat quickly and…

Received offer for my flat quickly and Sean and his team arranged everything very smoothly and efficiently

Gary · 19 May 2026

★★★★★ 5/5

Trustpilot

Annaliese is the best

Annaliese is the best - I couldn't do without her at Portico.

Mr · 15 May 2026

★★★★★ 5/5

Trustpilot

Thank you so much Abbie

Thank you so much Abbie for all your help and advise I have been dealing with a lady at this branch in Leyton she has made this so easy and helped me all the way through

Lesley · 14 October 2025

★★★★★ 5/5

Google

Adam and Lee they are very experienced in their work and easy to talk to my queries are always dealt with so I can have peace of mind. I’m so grateful for you guys helping me. Wish you all the best. Thank you Paula 🌷

Paula · 11 July 2025

★★★★★ 4/5

Google

Ruby was excellent when showing us the property we wanted to rent, and thereafter while we filed the paperwork. Only downside was it took them till the very last couple of days before tenancy period commenced to start the paperwork, and then it was a rush to get everything done in time.

Yanica · 16 April 2025

★★★★★ 1/5

Trustpilot

Dire customer service for landlords

Dire customer service for landlords. Their utter failure to get reliable tenants, failure to chase rent owning (rent has not been paid on time for five months) and inability to respond to calls or emails is remarkable. You can ring and email and get no response whatsoever. Latest joke is an insistence on filing statutory documents when it suits their income projections while ignoring the property owners requests. Do not touch this company if you wish to maintain any semblance of sanity.

Laura · 11 November 2025

★★★★★ 5/5

Trustpilot

Positive experience

Myself & my partner had a positive experience with Tauqeer & James at Portico. He was great in taking the time to show us the properties available and make the process less stressful overall. He was knowledgable and patient which made the entire process much more enjoyable. Special thanks to Tauqeer, James & the team for all the hard work they do.

Zahrah · 20 November 2024

★★★★★ 5/5

Trustpilot

My experience with Portico was great

My experience with Portico was great, I wouldn’t go with any other real estate agent. Paul helped me through all the process of buying my first property and from the first viewing to any other detail he has been very professional and helpful, Caroline and Gareth as well supported a lot with my questions and any other requirements. All the team is without a doubt something you would like to have to back you up when getting through the process of buying a flat.

Andrea · 17 July 2026

★★★★★ 5/5

Trustpilot

Just a great group of people

Just a great group of people, really helpful throughout the process, really recommend them for buying or selling your property especially Gurtegh he is a legend!

Zachary · 26 August 2026

★★★★★ 5/5

Google

As a new Landlord, Martin and his team have been very supportive. Prior to tenants moving in, I was provided with helpful guidance on how to ensure my property was fit for purpose. Overall I'm happy so far with Martin and the Woodford team.

Tony · 28 June 2025

★★★★★ 1/5

Google

WARNING to all rental tenants. Beware! This company do not vet their landlords or care for tenants welfare, I’d strongly advise you steer clear. They lumbered me with a psychotic landlord, and Instead of dealing with their own dispute with her, left me to deal with an ugly situation they caused in the first place. The episode caused me untold distress and cost me a fortune. I had to move out just to get away from an unhinged landlord, and Portico didn't step in to help me with any of it. I spoke to the so-called 'manager' about it and all he cared about was grabbing a tidy profit from the situation. Even the staff said the landlord was 'trouble' but i'm the one that took the hit. Bad people, bad company, don't grace them with your custom, save yourself and go elsewhere.

SAV · 26 October 2025

★★★★★ 5/5

Google

I recently bought my first home with the help of Adam and Shaun from Portico Estate Agents, and they were fantastic. As a first-time buyer, I had many questions, but they were always patient, knowledgeable, and supportive. Their professionalism and dedication made the process smooth and stress-free. I highly recommend Adam and Shaun for anyone looking to buy a home. Thank you for making my dream a reality!

Pak · 25 July 2024

★★★★★ 5/5

Trustpilot

Friendly staff and smooth process

Friendly staff and smooth process. Jodie was very helpful.

Theo · 27 April 2026

★★★★★ 1/5

Trustpilot

Genuinely couldn’t be worse

Even 1* is too generous for Portico. I initially wrote multiple paragraphs detailing their continuous incompetencies and failings throughout my 5 year tenancy, but I will just say this- I cannot stress enough how nothing is ever easy or straightforward with this company. Their lack of respect and complete disregard towards my flatmates and I was astounding at times, and I dreaded having to try and communicate with them anytime the need arose. If you are looking to rent, l implore you to look elsewhere.

ER · 10 October 2025

★★★★★ 1/5

Trustpilot

Appalling

I'm at a loss for words at how incompetent Portico Dulwich have been managing our property. Months waiting for maintenance works to be arranged, rude, dishonest... I didn't think it was possible for a company to care this little about doing a job to even a basic level. Avoid at all costs.

Chris · 29 May 2026

★★★★★ 5/5

Trustpilot

Matt was incredibly helpful and…

Matt was incredibly helpful and receptive. Everything was seamless and it was a very smooth experience.

Ellie · 19 February 2026

★★★★★ 5/5

Google

I was extremely happy with the service I received throughout the entire process. A huge shout-out to agents Ash Patel and Kieran Douglass for making everything run so smoothly. As you can imagine, house hunting can be a very stressful experience, especially after being gazumped by another agency. However, I received a call from Portico regarding a property, and from that moment onwards, everything was handled with professionalism and efficiency. Thanks to the team at Portico, I was able to collect the keys after a seamless process and get on with my life without the usual stress. Thank you all, for your excellent service, I’ll definitely be recommending you to my family, friends, and pretty much anyone looking to rent, buy, or sell a property!

Khuram · 26 September 2025

★★★★★ 5/5

Google

I recently went for some viewings with Eli Mulla from Portico Estate Agency and I cannot express how impressed I am with the level of service I received. From the start Eli demonstrated professionalism, friendliness, expertise, and dedication that exceeded all my expectations. Eli took the time to listen to my needs and preferences, asking all the right questions to truly understand what I was looking for in a home. Although we have just started looking for a property to buy with my wife i am sure Eli will be the person able to help. I wholeheartedly recommend Eli Mulla at Portico Estate Agency to anyone in search of a top-notch estate agent. If you want a dedicated professional who will go above and beyond to help you find your ideal property, look no further.

Mark · 20 September 2023

★★★★★ 1/5

Trustpilot

This review is for both the Walthamstow…

This review is for both the Walthamstow and Woodford office. If I could give these people 0 stars I absolutely would. They have zero accountability, only give you empty “apologies” by basically going “sorry this happened but you’re to blame“ in short, and are run by people sharing a singular brain cell among them all when you ask them what 2+2=.I had a viewing arranged for the 22nd of July at one of their properties at 09:45. This wasn’t a group viewing, this was a viewing for myself and my partner only. My partner and I kept the person who texted us the appointment details, William Turner, in the loop, informing him that we were lost at 9:51, because we're not local to the area. We found the property minutes later, as we weren’t far at all, and got directions from locals (we’re talking 2 minutes away maximum).I tried giving the mobile number William Turner texted me the appointment details from, but it was a text-only service. I then called the office that informed me of the property viewing, since my first ever interaction with them was over the phone ending in a 2110 number, which differs from their 5255 number, and despite having rung them many times, and speaking to the receptionist 3-4 times, telling me that the agent must be late and she was trying to get in touch with them, I heard nothing back. At no point did that 2110 number call me back, nor did the agent who was doing the viewing, who happened to be William Turner himself. During that time I even called the current tenant, because they put their mobile number over their door bell because it didn’t work, and he said that only the agent had the key, so he couldn’t help us.After waiting for 60-90 minutes my partner and I left, and I filed a written complaint, packed with screenshots and timestamps. I originally emailed the Woodford office because that’s where the 2110 number went back to (went on Portico’s website and cross-referenced the number that way). It was then forwarded over to the Walthamstow office, which took them 2.5 weeks to properly go over my complaint with me. Was there really any point though? No.I was gaslit by Sean Hewitt, where he said it was my fault for ringing the wrong office when I didn’t even know a Walthamstow office existed until I cross-referenced the 2110 phone number on their website, AFTER I left the property. He also said I wasn’t there, and William was there until after 11, there was nobody standing there. The only thing that struck me as weird was that someone was in their car for about 30 minutes on their phone, and then they left. Sean Hewitt seems to be of the understanding that I’m supposed to know what William Turner looks like after a single phone call and a single text from Portico, and that I should’ve tapped the invisible man standing out in front of the property to ask if they were him, yes, the invisible man, because again, no one was there, and when I said that Sean Hewitt still insisted I should’ve spoken to whoever was standing outside the property. Again, there was nobody there.When I asked why the receptionist at Woodford didn’t direct me to the right place, even though she had the details of the flat, of the viewing and of the agent on her system, he just said that because it wasn’t “his office’s” receptionist he couldn’t do anything, and could just inform Woodford to direct people to the right branch in the future. When I asked why William Turner never queried where we were after 10-20 minutes of not seeing us at the building, because apparently I wasn’t there, he said that he had other people to tend to, and made a big deal that my partner and I were 7 minutes late. I'm sorry that we aren't local to the area, Sean. At least we had the basic human decency to text William Turner to let him know we were lost.Sean Hewitt gave me nothing but pathetic “sorry but you didn’t do this or that” apologies, if that’s what you want to call them, and refused to reimburse my partner’s Zipcar journey, as we came from Bow. The fact that he even suggested he would see if there are other appropriate properties and would handle my query personally made me laugh, because not even if hell froze over would I ever consider renting from Portico after this.I will be visiting the office, and I will be singling William Turner out, and I will be sending my outgoing calls log to Portico once it’s available from my provider come the 17th of August so they can see, point blank, all the calls I got from their company, because to, in essence, be called a liar is completely unacceptable. Never deal with this company to any extent.

Anna · 8 August 2023

★★★★★ 5/5

Trustpilot

Letting flats

Letting flatsWe have dealt with Portico for many years. They are now part of a much larger organisation. it is therefor important to have a good contact at the local office. The head of letting Tameen Shahid has been absolutly brilliant dealing with all the queries and paperwork involved in lettings today. Thank you.Tim THC ltd

Timothy · 15 November 2024

★★★★★ 5/5

Google

We just bought our dream home with the help of Adam Caunhye and he was extremely attentive to our needs and proactive in helping us get to completion. With the help of the incredibly reliable Hannah Russel these guys are the dream team of portico! As first time buyers we were given constant reassurance and no question was left unanswered from Hannah and Adam. From viewing to completion they were informative and responsive. Couldn’t recommend Hannah and Adam enough!

Ruby · 21 August 2023

★★★★★ 5/5

Trustpilot

Perfect Portico experience!

We bought and sold our flat in W3 through Portico Askew Road. I couldn't recommend Portico enough for their years of expertise and hard working team. Caroline, Marcela, Paul and Claire did a brilliant job of selling our flat recently and were incredibly supportive with our move to a house in Acton. Such a warm and friendly team. They always pick up the phone, are brilliant at communicating and updating and make excellent valuations. Thank you Portico team.

Susie · 18 September 2025

★★★★★ 5/5

Google

Had a very positive experience with a house viewing with Leigh. I received a warm welcome to the property and Leigh was very proactive about offering information/help with the purchase process. Thanks again for the great experience and I would highly recommend.

Serhan · 16 April 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from Start to Finish

Caroline and her team provided outstanding service in selling our flat. From the initial valuation to securing an offer within 48 hours, their efficiency was impressive. They organized 6 viewings quickly, and their professional photography and prompt listing process kept everything moving smoothly. Caroline's willingness to work outside normal hours and her team's dedication made what could have been a stressful experience completely hassle-free. Highly recommend for anyone looking to sell their property!

Victoria · 17 April 2025