1/5
TrustpilotUnproffesional
Unproffesional! Have 2 viewings. One was late and the other one noone even come to show the property!So dissapointed. Never again
Trusted Agent profile · Wokingham
Romans Wokingham reviews
★★★★★
1,516 reviews across 2 platforms
Crowthorne House Nine Mile Ride, Wokingham, RG40 3GZ
Romans's office in Wokingham, at Crowthorne House Nine Mile Ride, is rated 4.1 out of 5 across 1,516 reviews on two platforms, including 55 Google reviews rated 4.9.
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Reviews
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAston always has quick response on my…
Aston always has quick response on my urgent issue. Very high efficiency to arrange the engineer coming to fix it. Thank you.
Agent replied · 17 June 2024
Dear Silvia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
Trustpilotnot the best...
Had some quite unpleasant experiences after moving in, but in the end they were resolved, with the help of Anca.
Agent replied · 17 June 2024
Dear Yoanna,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotExcellent service
The sale of my property was handled very efficiently and I was kept fully informed of progress every step of the way.
Agent replied · 17 June 2024
Dear Ian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSupreme service
What made my experience awesome, is the fast service and professionalism from Romans Swindon team.
Agent replied · 17 June 2024
Dear EdgarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery responsive and delivered on…
Very responsive and delivered on everything the said they would do . Organised an open day and kept us informed with the timings of the viewings etc. An easy sale for us. 1st viewing and the asking price.
5/5
TrustpilotI regularly interact with Kimberley…
I regularly interact with Kimberley Garcia at Romans and she always provides a great service.
Agent replied · 17 June 2024
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBad on both sides
Having purchased a house through Romans, I can confirm it was a horrible experience (they even gave use the wrong house keys on our exchange date) to now renting a property with their ‘fully managed service’ I can confirm they deserve all the criticism that comes with being estate agents.I cannot wait to see a time where estate agents are a thing of the past.
5/5
TrustpilotVery helpful and always trying to…
Very helpful and always trying to assist me with my property. Proactive and problem solving.
Agent replied · 17 June 2024
Dear Phil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBeyond helpful estate agents
Romans Woodley have been incredibly helpful throughout the whole process of finding our first rental property. Any question we had was answered straight away and they updated us on every step of the journey.
1/5
TrustpilotTypical lieing sales men
Typical lieing sales men! Only interested in commission. Not genuine at all. Avoid at all costs!
Agent replied · 17 June 2024
Dear Sam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotDonna-Marie Brant, Rental Property Manager
I would like to review for Donna-Marie Brant, who is my Property Manager. I have always found her to be efficient, knowledgeable and helpful. I would like to keep up this relationship, as it has worked well.
5/5
TrustpilotExcellent customer service from start…
Excellent customer service from start to finish!I have been dealing with Naomi and Katie from the Swindon branch and they have both been extremely helpful throughout. They have made the process simple and smooth, even with my plethora of questions. Would highly recommend.
1/5
TrustpilotHad 2 awful experiences with Romans
Had 2 awful experiences with Romans. The staff lie through their teeth and care about nothing but money, no care at all for the people they rent too.
Agent replied · 17 June 2024
Dear JasonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGood experience with the Lower Earley team
The Lower Earley team have so far been providing a good service, quickly landed us a good deal, and we are impressed with their prompt communications.
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat communication and service from…
Great communication and service from Ayse during a change of tenancy . New tenants found quickly !
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotNo response, just talking to bots
No response. Nit reachable over phone. Just some junk emails and no respect for gdpr
Agent replied · 17 June 2024
Dear Jazeem Azeez,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotHad a 6 month home check up by Jo Hunt.
Had a 6 month home check up by Jo Hunt.Jo shows exceptional professional experience and made me feel comfortable on the inspection. She is very friendly and helpful and suggested a few garden tips for my lovely lawn. I would like to thank Romans for sending Jo . See you again in 6 months. Adam watts
5/5
TrustpilotKimberley has managed my propery with…
Kimberley has managed my propery with care and professionalism , great to work with.
Agent replied · 17 June 2024
Dear Katie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAVOID ROMANS ALDERSHOT !
Rubbish experience dealing with Romans Aldershot Sales team TWICE now.Poor and incompetent serviceUnprofessional conductLack of decent work-ethicsNon-serious attitudeDiscrimination!!!AVOID ROMANS ALDERSHOT !
Agent replied · 17 June 2024
Dear Customer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRomans Bristol
Nicole, Jack and Scott are a real asset to the Romans team. They have been extremely helpful with our property searches and very responsive.
Agent replied · 17 June 2024
Dear M R,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotProfessional service
Professional service, notably from Ceri Evans and Kim Bone who are experienced and knowledgeable.
Agent replied · 17 June 2024
Dear Richard We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotCeri at Romans has been the best
Ceri at Romans has been the best! We love our little flat and she’s really helped It feel like Home! Any issues or questions and she’s there as quick as she can! THANK YOU CERI AND ROMANS!
5/5
TrustpilotWe let our property through Romans…
We let our property through Romans reading branch and Kayleigh who deals with managing the tenancy is always very helpful and efficient
Agent replied · 17 June 2024
Dear Andrea,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
