Romans Wokingham reviews

★★★★★ 5/5

Trustpilot

Great service from Romans

My late brother used Romans for the letting of his flat in Winchester for some years and always spoke well of the service they provided.When he passed away, I contacted Ceri at Romans and she was so very helpful and understanding, and supported our family as we sorted out my brothers affairs, and kept us informed of any and all matters relating to the ongoing tenancy.I thoroughly recommend Romans and thank Ceri in particular for her help over the year since we took over the flat.

Tim · 20 July 2023

★★★★★ 5/5

Google

Enola was fantastic throughout my home-buying journey. She guided me every step of the way, answered all my questions, and helped me find the perfect first home.

Cameron · 26 October 2025

★★★★★ 5/5

Trustpilot

Mark Porter​ is very helpful and full…

Mark Porter​ is very helpful and full of experience.He is in Tilehurst and Newbury Romans .He is an about pleasure and would recommend anyone to go in and engage with him if they are looking to rent or let a property. He communicates well and kept me completely up to date with the process of letting through home. We appreciated and understood the peace of mind he gave me, when they touched base with me each day. A huge thank you to Mark.

Michelle · 19 July 2023

★★★★★ 4/5

Google

I recently bought a flat through Romans New homes and dealt with Enola. She was great from the start with keeping me in communication about the process and was flexible to when I wanted to view the flat. Really appreciated all the support Romans New homes gave me during my purchase. Would be happy them to recommend them!

Kelly · 12 October 2024

★★★★★ 5/5

Trustpilot

Selling a property

Jacob & Benjamin were proactive and quick to respond to any queries. They made the process much easier. Very happy with the service.

Jez · 25 November 2024

★★★★★ 1/5

Trustpilot

They share your private info to 3rd parties without consent

I signed up with this agent today to see a property for sale. It’s been a nightmare thus far. I’ve had my details shared to agents in my area ( despite being listed and contracted already for the sale of my home), which I did not give permission for. I’ve had spam emails addresses to Mr, despite being the MRS with the details logged with Romans (insulting and sexist much?). I’ve had the booking cancelled because the vendor won’t do viewings on weekends (they clearly don’t want to sell, so why is it listed on Rightmove?This whole thing has been a debacle and all because I shared my email ( which I had to spell out 6 times on 2 phone calls because they got it wrong) and phone number to be listed and vetted for the viewing. These agents are muppets and so incredibly unprofessional.. don’t bother! Go elsewhere they will mess you around and breech privacy laws to boot!!!

Sara · 1 July 2024

★★★★★ 5/5

Trustpilot

The whole process was smooth

The whole process was smooth The initial contact, the viewing, the checks and the moving. Mark and Lorraine were very helpful and made everything easier.Would strongly recommend using Romans any day

Bridget · 15 July 2024

★★★★★ 1/5

Trustpilot

Poorest experience one can possibly…

Poorest experience one can possibly have of an estate agency … they define the unfortunate reality of the world we live in… the crooks always get away with unlawful behaviours that end up costing money to contract abiding tenants … long story short I moved into one of their leased property in August 2021. Upon moving in, the premises were dirty and I was advised that a professional clean would allegedly occur before moving in … allegedly was indeed the word… it never happened … so here I was cleaning a flat dirtied by someone else to be sure it would be germ free for myself and my partner. 1.5yrs later I end up surrendering the premises early due to the landlady never complying with her contractual duties, refusing to replace her white good of a fridge/freezer that had been playing up within the first 6 months into the property which ended up dying on me over night resulting in the loss of over £300 worth of Costco meat.. The final draw was that my health substantially declined so I decided to surrender the key a week early and have the property professional cleaned and to thank me Romans estate agents conducted multiple visits, accrued additional bills linked to their use of lights, dirtied the premises and had the audacity to ask that I pay for their cleaning bill and fictional damage that would have allegedly happens at the premises … we are now dealing with THEIR ombudsman who deals with deposits to decide if I have indeed retuned the premises in a better state than they were given and if I have of not damaged something that was left working in perfect order given the Images that I have provided …. ROMANS DO NOT LOOK AFTER TENANTS THEY LOOK AFTER THEMSELVES AND THEIR LANDLORDS …. Shame on you

Julie · 27 June 2024

★★★★★ 5/5

Trustpilot

Rental property

I have had a good experience using romans to rent a lovely property. Romans made the whole process as simple as possible for me and Jonathan Randall in particular had been my main point of contact. He has been very thorough, prompt and helpful at all times. The whole process completed in 10 days. I would like to thank Jonathan for all his help and making the experience smooth and positive for me.

Melissa · 28 December 2023

★★★★★ 5/5

Trustpilot

Romans have delivered an incredible…

Romans have delivered an incredible service in helping us find a house. It was the excellent reputation that made us choose Romans, and they did not disappoint in any way. I would like to express a special thanks and appreciation to Anais our letting advisor, who provided the most professional service. You made this whole process much easier than it could have been. Everything went very smoothly. We want to express our appreciation for the way you took the time to understand exactly what we were looking for and for the great communication. It made all the difference.

Yve · 28 June 2023

★★★★★ 5/5

Trustpilot

Easy and helpful service from Romans Reading

We contacted number of letting agents and Companies. Some not responded at all or just make our moving hard. Finally we meet Romans Letting Reading and through their system we moved to new house just in few days. Easy, non complicated guide system, we also visited office to pickup keys, have had additional question about advice of later house purchase and mortgage. Every-time we meet helpful professional people who know their job. Special thanks to Sang and Kimberley.

Jaromir · 20 August 2023

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH ROMANS

Threatened firstly with you have to take their zero deposit scheme or the landlord won’t accept you.When we moved in, our rental house had apparently been ‘professionally cleaned’, funny how there was remains in every kitchen cupboard and mud on the carpets, must all be part of that ‘sparkle service’ we were charged for on check in.When moving out 1 years later, the inventory report they took was remarkably more detailed than the check in report on entry. We left that place immaculate, yet every tiny scuff, hole, latches added from previous tenants was attributed to us and a fine was charged.They bully you into paying or go to arbitration and pay more money for that. I will never be renting from Romans again and just hope somebody reads this and decides to save themselves the awful experience that we had. It’s the fact they actually fine you for their scams that really infuriated me.My experience from Romans left me feeling like I was a cash cow for them to milk as much money from as possible. Romans is a terrible company to consider letting from, I hope you don’t make the same mistake that we did. Let these incompetent, unprofessional and hurtful people go out of business.

Paul · 19 June 2024

★★★★★ 5/5

Trustpilot

Romans continue to Impress:

I have had the pleasure of renting out properties with Romans for many years, and recently in buying a property with them. During this time I’ve always been thoroughly impressed by their staff and their level of customer service and support. I would recommend Romans to anyone wishing to rent out or sell their property. I’ve been particularly impressed by Debra Barman, Senior Property Manager who continues to deliver. She has great attention to detail and is quick to respond to any questions/issues I have, thus giving me the feeling she is on top of her game. I have the utmost confidence in her abilities to effectively manage my properties, and she often goes above and beyond to help support me. I’d also like to thank Deborah Grierson, Senior Letting Consultant for her continued support and professionalism. Both are a pleasure to deal with. Keep up the great work.

Stuart · 20 June 2023

★★★★★ 5/5

Trustpilot

Wonderful

My experience with Romans was lovely from day one. Mark P. was wonderful, he made sure I found exactly what I was looking for in my new flat and has kept up amazing communication throughout the process. It's a huge move for me down the country, and I feel a lot more at ease knowing how smooth everything has gone so far and how updated I have been kept on everything. It's all been so clear and straightforward. I can't say enough good things about Mark and Romans in general, I definitely trust I'm in good hands here!

Amy · 25 August 2025

★★★★★ 5/5

Trustpilot

Top class service

We have rented two properties through Romans and have Always found the whole team in Swindon very helpful. However our usual contact is Danie Brock and her attention to detail and customer service is exceptional. She always returns calls and sorts out issues that are satisfactory to both the tenants and landlords. Thank you Danie for your excellent service

Bernadette · 21 April 2022

★★★★★ 5/5

Trustpilot

Although a lot of negative reviews on…

Although a lot of negative reviews on here, I felt I needed to write a review stating that my experience with Romans Group was excellent. That was due to Sabina Jousif, the Lettings Move Manager. She was efficient, well organised, always got back to us straightaway and dealt with any enquiries promptly. Thank you so much Sabina for making moving home less stressful! Daniela

Daniela · 30 June 2021

★★★★★ 5/5

Trustpilot

Amy was absolutely wonderful and made…

Amy was absolutely wonderful and made the the whole process so easy. She was so professional but at the same time very genuine, and we got a sense that she really cared about our family. Couldn’t have asked for a better person to guide us through the rental process.

Mark · 25 April 2023

★★★★★ 5/5

Trustpilot

I recently had the opportunity to work…

I recently had the opportunity to work with Anais Payne as my house agent during the process of renting a property. Overall, my experience with Anais was positive.Anais demonstrated good communication skills throughout the transaction. She was responsive to my inquiries and kept me informed about the progress of the rent. She promptly addressed my concerns and provided clear explanations when needed. Her knowledge of the real estate market and local regulations was evident, and she provided valuable insights and guidance during the process.I would recommend working with Anais.

Mihai · 23 May 2023

★★★★★ 5/5

Trustpilot

Repeat Customer!

Tom was a pleasure to deal with.He took the time to explain the process in detail, provided me with relevant information on the local housing market and there was no pressure to instruct Romans.We are very happy with the service previously provided when we sold before and are confident we will receive the same again!

Shirley · 22 September 2022

★★★★★ 5/5

Google

Hannah helped us purchasing our first propriety. The process was smooth, she confidently went above and beyond, providing a personable service that made us feel safe and in control, she even recommend a painter from her personal connections. We couldn’t be happier with the whole process and with the propriety - that’s all thanks to Hannah!

Claudio · 12 October 2024

★★★★★ 1/5

Trustpilot

So poor

So poor. The inability to communicate and keep myself as a tenant updated is well below the standard expected. Emails not being responded to and appointments (multiple) canceled with hours to go with no explanation or apology is simply awful. As a previous landlord and now some experience as a tenant I won’t be recommending or returning to ROMANS. I hope for the sake of the company that it’s just the Camberley branch which is so poor. Customer experience is everything and sometimes a little apology goes a long way.

Mr · 28 May 2024

★★★★★ 5/5

Trustpilot

Catherine The Great!!

We agreed a sale on our property back in October 2022 through Romans after marketing for 2 weeks. Unfortunately our buyers used an online firm of solicitors who were uncommunicative for the majority of the time. Our buyers were also a nightmare to deal with and frustrated the process at every turn possible. Catherine (Move Manager) has been amazing. She has been the liaison point for us all throughout the nightmare and finally, after 7 months of delays, we are now completing next week. Thank you Catherine!

Shirley · 16 May 2023

★★★★★ 5/5

Trustpilot

Mandy and the team at Romans have been…

Mandy and the team at Romans have been nothing but brilliant with our tennancy in Gunwharf. We used the flat for multiple employees over the last 2 years and the team have been very helpful with all queries and any small issues that have risen over that time.Thank you!

Charlotte · 14 April 2023

★★★★★ 5/5

Trustpilot

Hat tip to Kim and her efforts of late

My partner and I have been tenants at the same property for four years that is and has always been managed by Romans. Kim, our property manager, is due a shout out for the hours she puts in to looking after our flat, tenancy and rights since she took over our tenancy. It feels as though Kim ensures our landlord and ourselves are well informed, looked after, heard and reasonable. Whilst there have been a few maintenance issues over the years with one particular issue persisting, Kim has made us feel like resolving it is a priority (as I expect she does for everyone when it is a legal requirement to have said issue rectified, which it is in our case) and although it must be arduous and repetitive she’s professional, persistent and stays in contact. I have no doubt that she has a fair and decisive approach to her work (but she’s also a good crack on the phone).

Caro · 23 May 2024