Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
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5/5
TrustpilotReece helped me through the process
Reece helped me through the process for completion of the terms of business, even though I had many questions. He was always patience and polite during the (many) issues/questions that I had [even though I might not have been!]. Prior to this, he was very active in offering assistance during my initial enquiries into the rental market. Keep up the professional work for the next stage of finding a tenant for my property. Thank you
Richard Β· 15 September 2026
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5/5
GoogleBen was very quick to get back to us on our initial enquiry. Answered all our questions, friendly and personable.
Lisa Β· 16 March 2026
Agent replied Β· 16 April 2026
Dear Lisa Hunter
We greatly appreciate your 5-star review and the time you took to share your experience with Ben. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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1/5
TrustpilotHad a terrible experience renting fromβ¦
Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days.
MO Β· 25 June 2026
Agent replied Β· 24 September 2026
Dear Mo,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleI recently worked with Jonathan Randal from Romans in Wokingham to find a new place to live, and I couldnβt be happier with the experience. Jonathan was incredibly helpful throughout the entire process, from the initial search to the final move-in. He was always prompt, thorough, and professional, and he made sure that I found a place that met all of my needs. I would highly recommend Jonathan to anyone looking for a new home in the Wokingham area. Thank you, Jonathan, for all of your help.
Hannes Β· 18 February 2024
Agent replied Β· 17 June 2024
Dear Hannes Nortje
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleFull disclosure: our sale/purchase chain has still not exchanged, so this is a review of the service provided so far by Romans Wokingham.
We started our engagement of Romans with a different agent (Jack) but eventually we moved to Morgan Thompson as Jack relocated.
I'm confident I can say we wouldn't have been able to establish a chain without the smart and regular insight that Morgan provided us on a weekly basis. No seller wants to "reduce price" right? What I really appreciated was the fact that Morgan was upfront: "if you want to sell now, we need to look at the market, the interest/views on Right Move, and the calls we get - if you are willing to wait, this price can still happen but probably after December".
I'm paraphrasing, but this is in essence the "kick" we needed to make the right move: reduce the price (gradually and reasonably) and keep a constant eye on the data, so that we could "do a Goldilocks" and get to the one that was right.
We did, and now we have been moved to "Catherine" that is handling the constant back and forth of our chain (questions, looking for potential completion dates and so on).
I think the team is doing a very good job, and I hope to come back in not too long to add another positive feedback after completion.
Thank you Romans Wokingham
Ivan Β· 18 February 2024
Agent replied Β· 17 June 2024
Dear Ivan De Marino
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
TrustpilotRomans were helpful through the processβ¦
Romans were helpful through the process of finding our new home. Tβshya was very friendly and was quick to provide answers to our questions, even arranging a second viewing session for us.
Their referencing process is rather slow
Fred Β· 5 October 2026
Agent replied Β· 10 October 2026
Dear Fred S,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
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5/5
GoogleWe've working with Romans Wokingham since last year, when we decide to move into the area.
Good communication with tenants/estate agent relationship, at first with Hayley McPhail and now with Elliot Bellis. Elliot is very polite and approachable. He's always keen to support as much as possible.
All property issue were resolved within a good time frame. I appreciate how busy property managers can get in certain seasons, however quicker message of acknowledgement of issues reported and regular updated for the tenants peace of mind should be consider.
The Report Maintenance Portal Fixflo is quick and easy to use and follow up any issues.
Happy with the service provided.
Ines Β· 20 May 2025
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1/5
TrustpilotSending unrelated emails when I haven't contacted them
As far as I am aware, I have never used this agent and started receiving property alerts from them (as I am mid search to buy a house). Can only assume an affiliated company passed my data to them and they started sending me property emails that have zero relevance so what I am actually searching for (i.e I'm looking for a detached house and I am sent apartments in an area I am not considering).
Matthew Β· 2 December 2025
Agent replied Β· 23 December 2025
Dear Matthew Morris
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
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5/5
GoogleGreat experience with Romans Wokingham. Jonathon was exceptional throughout the entire move-in process, professional, responsive, and genuinely helpful.
Connor Β· 16 February 2026
Agent replied Β· 16 April 2026
Dear Connor Pack
We greatly appreciate your 5-star review and the time you took to share your experience with Jonathon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotA great company with very efficient staff
A great company, with fantastic super efficient people who work to ensure buying a house as stressfree as possible.Special thanks to Ben who worked so hard to iron out all the problems we were having. Also thank you Jay who showed us around the property and dealt with our queries.Nice send off at the end, where Ben and another member of staff greeted us and gave us a gift.Would highly reccommend this Estate Agents.
Anne Β· 2 April 2024
Agent replied Β· 23 October 2024
Dear Anne McintyreCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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5/5
GoogleI decided to use Romans again as 17 years ago I purchased my property through them. Because I was delighted with their service then, when it came to selling my house in September of this year I asked them to market it for. Ashleah Hiscox visited me and took all my details. She had a super manner and I felt so relaxed with her and at the same time acting very professionally. I immediately knew I had made the right decision using Romans. Then came along Morgan Thompon who acted also on my behalf. How lucky was I to have two brilliant negotiators. My house is now Sold STC and feel I certainly made the right decision to go back to Romans. Thank you Ashleah and Morgan. Best regards to you both
Rosemary Brookes
Rosemary Β· 20 November 2023
Agent replied Β· 17 June 2024
Dear Rosemary Brookes
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
TrustpilotVery helpful
Khim is the man for anything you need in help for the properties π
Lets Β· 23 March 2026
Agent replied Β· 31 May 2026
Dear Lets Try It Out
We greatly appreciate your 5-star review and the time you took to share your experience with Khim. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
TrustpilotMark Porter was very informative
Mark Porter was very informative, efficient and professional at all times.
Stewart Β· 13 April 2026
Agent replied Β· 31 May 2026
Dear Stewart Marriott
We greatly appreciate your 5-star review and the time you took to share your experience with Mark. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleA few months ago, I started looking for properties. Viewed a few places through various estate agents with no luck and it was very frustrating... renting right now is crazy. Then came Romans Wokingham that made everything from the start smooth and easy, especially John, Sam and Abbi.
I unfortunately missed out on a flat as an offer had been put in, and John very diligently emailed me a couple of new properties that fitted my brief and straight away, he booked me for a viewing.
All three were able to secure a quick letting process, from my offer to all the reference checking, paperwork and follow ups. In approximately a week time I had a new place to move without a single fuss or delay.
I highly recommend them, and I will use them again in the future.
Roberto Β· 21 October 2023
Agent replied Β· 17 June 2024
Dear Roberto Natale
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
TrustpilotRomans have been an excellent rentalβ¦
Romans have been an excellent rental agency. Sophia Lopresti kept me informed at every stage of the change over.
Customer Β· 24 September 2026
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5/5
GoogleKaitlyn Young was a delight to work with. We had an issue with Accounts for a number of years but was finally resolved by Kaitlyn. Very helpful and understands people needs.
Pranab Β· 15 October 2025
Agent replied Β· 12 January 2026
Dear Pranab Dutta
We greatly appreciate your 5-star review and the time you took to share your β¦ More
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1/5
TrustpilotThe worst company to let from
The worst company to let from.
We cleaned the house and left everything perfect and they charged us 200 to clean the house.
What the hell is this. I hope you soon are out of business, useless service, rotten to the core, over there
I Β· 21 July 2026
Agent replied Β· 24 September 2026
Dear I Am Yout,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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5/5
GoogleWe're in the process of buying a house through Romans in Wokingham, they've been great. Morgan has been helping us & he's been really good, quick to answer questions, prompt in getting back to us when needed. He showed us round the house for our first visit & went out of his way to arrange a revisit the second time we saw the house. He certainly helped to sell it to us. We' ve dealt with a few local agents whilst buying, Morgan stands out as the best we've seen.
Andy Β· 21 September 2023
Agent replied Β· 17 June 2024
Dear Andy Chisholm
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI would recommend Romans Wokingham to anyone looking to rent or buy a property in Wokingham. They are without doubt the most efficient company I have come across during our time here. Definitely the best experience we have had since our arrival in the UK in 2020. Jagdeep Randhawa has been our managing agent. She is professional, knowledgeable, thorough and a pleasure to work with. We couldn't have wished for better treatment, she is an asset to the company. Andrei the gentleman who initially showed us the apartment is also outstanding once again perfect professional service from Romans and their staff. Anyone looking for a company to look after their property would have to look far and wide to find better than Romans! Thank you to you all for a wonderful experience and such a happy time in our lovely apartment.
Pam Β· 21 September 2023
Agent replied Β· 17 June 2024
Dear Pam Austin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleWe unfortunately picked the wrong estate agent to start with but fortunately for us Jack from Romans kept in regular contact to see how things were moving along or not in our case, he was at all times friendly and very professional and as soon as our contract was up we contacted Jack who got the ball rolling straight away and in less than a week we had two offers for the property one of which we have excepted.
Everyone we have had contact with at Romans has answered all of our questions been friendly and professional in their approach, we canβt thank Jack and his colleagues enough for the way they have handled our sale, and we highly recommend them as being the estate agent to go to if you are looking to sell or buy a property in Wokingham
Malcolm Β· 22 August 2023
Agent replied Β· 17 June 2024
Dear Malcolm Webb
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
TrustpilotGreat quality
This is a great company i have bought a lot of clothes over the years mainly dresses and Tunics
Always very good quality fit always on point
Never had a problem with anything would highly recommend
Patricia Β· 31 August 2026
Agent replied Β· 24 September 2026
Hi, Patricia Gregory! Thanks for the great review however we think you may have the wrong company as we do not sell clothes.
All the best, Customer Care Team
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5/5
TrustpilotMoving in Bracknell
I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Donna-Marie Brant, Charlotte Travers, and Salome Correia and who have been incredibly proactive throughout the process. Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. In addition, I am grateful for her quick response to all of my queries with prompt solutions. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage.
Atiqur Β· 3 August 2023
Agent replied Β· 23 October 2024
Dear Atiqur KhanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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4/5
GoogleThe process itself was a little annoying, providing your credit score beforehand is not so easy when you have lived out the country. Alexandra was amazing though, she really went the extra mile to help me, my employment contract was going to conflict with the tenancy and she pulled some strings to pull it off, very grateful
Kate Β· 1 November 2024
Agent replied Β· 8 November 2024
Dear Kate Waller,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleWe unfortunately missed out on a flat as an offer had been put in, but Andrei at Romans Wokingham straight away provided us with other options and within 10 minutes of the phone call we had another viewing booked. The viewing was great, all our questions were answered and everything went smoothly and we put an offer in that same evening. Andrei made the whole process simple and smooth for us, communication was fantastic and the responsiveness was efficient. Would definitely recommend!
Jacob Β· 23 July 2023
Agent replied Β· 17 June 2024
Dear Jacob Seymour
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.