Trusted Agent profile · Wokingham
Verified
★★★★★
2,240 reviews across 2 platforms
12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB
Prospect's office in Wokingham, at 12 -14 Broad Street, is rated 4.7 out of 5 across 2,240 reviews on two platforms, including 374 Google reviews rated 4.8.
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Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotQuality employees - worth using
Melissa Fisher is fantastic at managing our properties. Always quick to reply and helpful with any issues we have. Same with Jake Harley on the lettings side and Ross Hobbs on the sales - both are very competent and provide a great service. Keep up the good work!
5/5
TrustpilotGood agent
Katie is very helpful and explain everything clearly for house viewing.
5/5
TrustpilotAbi was great.
Abi was great.. very polite and patient as we asked questions and looked round the property!
5/5
TrustpilotGreat Service!!!
Great Service!!!They were very helpful and prompt. Aimee was really a efficient and professional to work with. She did a wonderful job to keep us updated as much and chasing regularly. We were able complete the deal within our timeline. Thanks.
5/5
TrustpilotI am a tenant at a property that Sasha…
I am a tenant at a property that Sasha Byrne manages for Prospect and I must say that Sasha is very prompt in responding to all queries and she has been really professional and extremely helpful.
5/5
TrustpilotDani Smith - Property Manager
I'm really happy with Prospect fully managing my small BTL portfolio. Dani Smith is my property manager and she does a fantastic job by being on top of all maintenance issue, legal requirements and my requests. Dani and the team at Prospect have my highest recommendation.
5/5
Trustpilotworking with prospect was very easy
working with prospect was very easy, they negotiated well on our behalf. when there were delays elsewhere in the chain Prospect helped by chasing and keeping us updated. it was a good experience
4/5
GoogleHad a good experience with Charlotte, who was showing around the flat, her professional, knowledgeable and friendly attitude helped us to made the decision to go ahead with our new home.
Thanks for your comments about Charlotte. We hope you enjoy your new home.
5/5
GoogleProspect have recently sold our house and achieved a price above expectations. They handled all aspects of the sale from start to finish in a very timely and professional manner. Daniel White and his team have done an excellent job and kept …
5/5
TrustpilotThank-you Sasha!
Sasha Byrne has been fantastic at managing my property. She has always exceeded my expectations and always goes the extra mile to help. It's been absolute a pleasure dealing with her and I couldn't reccomend her services more highly. Thank you Sasha
1/5
TrustpilotNever heard back.
I enquired on Rightmove, emailed, and called, but I’ve never received a response from the lettings agent. I’ve never had to deal with an agency that behaved this way before. Trust the 1 star reviews and avoid.
5/5
TrustpilotThank you!!!
Looking at buying a new home can be extremely stressful. However, Beth made the whole experience stress free and very enjoyable. Couldn't have done it without you.Thank you very much Beth!!
5/5
TrustpilotDid a tremendous job in successfully selling our 5 New Build Dwellings in Charvil
Prospect Estate Agents surpassed our expectations throughout the whole process in selling our 5 New Build Dwellings in Charvil. We were dealing with Shaun Stevens initially who did a tremendous job and then later he introduced us to June Hopkinson and Matthew Daysh in the Prospect New Homes department. They helped us in every step of the selling process to navigate us through the difficult period in the economy and thus successfully selling all the 5 dwellings at higher GDV than the other agents. We would like to thank them for the great effort achieved and are looking to work with them in the next projects. We will definitely recommend Prospect Estate Agents to potential developers, family and friends.
5/5
TrustpilotBeth has been a fantastic agent
Beth has been a fantastic agent, balancing our needs and those of the sellers. She's been a pleasure to work with and I'd thoroughly recommend her for her local knowledge honesty and personal touch. She's a good'un.
5/5
TrustpilotSold my flat
Michael was very helpful during the valuation visit and had good knowledge of the local area. The sales team were good and happy to communicate via text to check viewings could be booked and keep me updated when viewings were happening.
5/5
TrustpilotMy husband and I recently viewed a…
My husband and I recently viewed a property in Brockhill with Abi Heppner. She was friendly, knowledgable and extremely personable. We didn't feel we were being rushed around and if we do move to the area, we will definitely be getting in touch with Prospect again.
Thank you for your 5* review, Kathryn.
2/5
TrustpilotCustomer service is really poor
Customer service is really poor. Don't have the mindset to assist the customer or solve our problems. The prospect's team prioritises their convenience more than improving customer experiences, and is not willing to go the extra mile to provide better customer experiences.
Good morning Isha. Thank you for your review. We pride ourselves on providing excellent customer service and going the extra mile, so am disappointed to hear you didn't feel this was the case when dealing with us. Please could you email me some further information to customerservice@prospect.co.uk so I can look into everything further and where needed, ensure we learn and grow from your experience. Thank you, Hanna.
4/5
GoogleGood friendly service from Nikki!
Hi Michelle, thank you so much for you review, we are pleased that you received a friendly service from Nikki in our Property Management Team.
5/5
TrustpilotFirst Rental
I have had a very good experience with Prospects Estate Agents when using them to rent my flat. Kind, patient and knowledgeable to deal with especially Kurt Owen and Kate Smith.
5/5
TrustpilotWe have used prospect for the first…
We have used prospect for the first time and can happily say the service has been perfect. Agnese is our point of contact and has been superb throughout the process. I cannot fault her work at all. I am very impressed with the service.
5/5
TrustpilotKurt has been great in helping us find…
Kurt has been great in helping us find a place for our family. We are very happy with the place we found. The whole process was very smooth and hassle free.
5/5
GoogleLiam was a fantastic point of contact. Very polite and informative! He was quick to step in when there was some slight confusion with the rest of the team.
5/5
GoogleI have been dealing with Nikki Gardner @ Prospect with regards to a rental property and she has made the whole process smooth and easy. Good communication and rapid responses to any query and constant feedback have reduced the stress enormously.
5/5
TrustpilotBeth Murphy
Brilliant service provided by Beth who showed us around various properties. Beth was professional, patient, knowledgeable and helpful. Wouldn’t use another estate agent.
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