5/5
GoogleI met Darren from Waterfalls at a viewing and he was extremely helpful and knowledgable. I have to say when we come to sell our property i will be contacting Waterfalls. Thanks Daniel Jones.
Trusted Agent profile · Woking
Stirling Ackroyd West Byfleet reviews in Woking
★★★★★
1,493 reviews across 2 platforms
57a Station Approach, West Byfleet, KT14 6NE, Woking, KT14 6NE
Stirling Ackroyd's office in Woking, at 57a Station Approach, is rated 4.4 out of 5 across 1,493 reviews on two platforms, including 189 Google reviews rated 4.8.
Reviews
Every review we hold for the Woking office, from every platform, shown as written. First names only.
Google1/5
TrustpilotUnprofessional
Not responding to emails and ignoring us.
Agent replied · 27 December 2024
Dear L.z.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat experience
We came from a tiring period of searching for properties within our budget and we ended up viewing a couple of properties with Stirling Ackroyd. Our agent, Feroza, picked up pretty quickly our taste and understood our requirements. She showed us immediately something that fitted ourselves and made the process easy. I highly recommend them!
5/5
TrustpilotAnita has been my property manager and…
Anita has been my property manager and I have had such a pleasant experience. She has responded quickly to my issues and ensures a prompt and thorough response. Thank you
4/5
TrustpilotPrompt, logical progress
Dealing with Andrew Aldworth - good prompt, to the point, no-nonsense reposeI did not have proper experience of dealing with Stirling ACKROYD I am positively surprised about excellent responses that I have received, when I considered to sell my property..A well thought response which saved my time and energy..I will use Stirling to sell my property in future..
5/5
TrustpilotVery professional
Both Freddie and Eddi were very professional, friendly and responsive.
5/5
TrustpilotSoho Office
I had a really good experience letting my flat through the Soho office; Scott, Nic and the the team provided me with a very professional service. They vetted prospective tenants closely and gave me very honest feedback.They were good at problem solving when issues arose and gave very valuable advice at each stage of the letting process. I would recommend them highly and of course, use them again.
5/5
TrustpilotGreat guy
Great guy. Polite helpful and proactive. Thank you David.
5/5
TrustpilotNick and Martin were extremely helpful…
Nick and Martin were extremely helpful and proactive in getting the sale through. Best agents I have dealt with. T
5/5
TrustpilotNicole is great - and so is Stirling Ackroyd
Townends and now Stirling Ackroyd following the rebrand has been my property manager and agent since 2006. They have been highly effective in securing tenants and managing the property. In particular I have worked closely with Nicole who is an excellent, and extremely responsive property manager. She makes my life as a landlord alot less stressful and she is great at making sure tenants are well looked after.
1/5
TrustpilotService was fine until something went…
Service was fine until something went wrong with a parking permit. Then suddenly nobody can help. All I’ve requested is a new permit and now there’s no responses to email!
Agent replied · 22 October 2024
Hi Ciaran, if you still need help getting the permit please get in touch using help@stirlingackroyd.com and we will do what we can to speed things along. Amber
5/5
TrustpilotSufina Akter was very responsive and…
Sufina Akter was very responsive and helpful.
5/5
TrustpilotExcellent
Nelson was really helpful. Thank you for his help. Everything was perfect
5/5
GoogleThey were simply amazing, genuinely cared and kept in regular contact. Bianca and Tim were brilliant!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBest letting agents!
I have been using Stirling Ackroyd for some time and I can always rely on them to find me what I need! William (hackney central branch) is extremely helpful, professional and always a pleasure to deal with. A great service - I would highly recommend them!
Agent replied · 22 October 2024
Thank you Pasquale - we appreciate the feedback
5/5
TrustpilotMany thanks to David Harvey for his…
Many thanks to David Harvey for his help!
1/5
TrustpilotUntrustworthy agents
Untrustworthy agents. Very stressful transaction. We spent several months trying to purchase a property to be told by the agents we were out of purchase.
Agent replied · 22 October 2024
Hi Mario, I am sorry to ready your comments. I would like to understand what prompted your negative review and if you would like to discuss this further please do get in touch using help@stirlingackroyd.com - kind regards, Amber
5/5
TrustpilotGreat service and understanding
I contacted Stirling Ackroyd to enquire about manage my portfolio of properties and was so pleased that I did. I found that they listened to what I was saying and immediately understood what it was that was needed. The staff working there were knowledgeable, friendly and happy to help. Will continue with to use and would recommend them wholeheartedly. Thanks!
5/5
TrustpilotPrompt and efficient service from Marty…
Prompt and efficient service from Marty and team.
5/5
TrustpilotProfessional and informative
Professional and informative, kept my partner and I updated through the whole moving process. Big thanks to Foz.
5/5
TrustpilotGreat experience
I recently contacted head office and spoke to a lovely lady called Ashley. From the start to the end she was fantastic. She clearly explained the process and made me feel at ease. I feel she really took the time to find out what my needs are. She clearly knows her job very well. Overall the service was 10/10 and I will definitely being recommending her.
5/5
TrustpilotHighly recommended
I would highly recommend Kieran Hogan to anyone looking to buy or sell after helping my family recently
5/5
TrustpilotAbby Gooptu
Abby Gooptu has provided an excellent customer service during the course of the last lease term and current renewal process. Always helpful and kind. Thank you Abby! :)
4/5
TrustpilotI have been dealing with Freddie from…
I have been dealing with Freddie from head office, he has a professional manner. His persistence paid off when keeping in touch with me as I was about to change agent for Stirling Ackroyd, however, I my existing agent came through with a sale at the last minute.
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