Trusted Agent profile · Woking
★★★★★
1,366 reviews across 2 platforms
4 Commercial Way, Woking, GU21 6ET, GU21 6ET
Stirling Ackroyd's office in Woking, at 4 Commercial Way, is rated 4.3 out of 5 across 1,366 reviews on two platforms.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Company
Great Company From start to finish Finding tenants was easy Dora and Jessica were the ones that connected with me and my wife on professional and personal level.More importantly We have been listened and we have received right support all the way through to finding the right tenants for usWould Highly recommend to anyone
5/5
TrustpilotThank you
Thanks to Joel; very professional and helpful service
Hi Gordon, thanks for the 5* - Claire
5/5
TrustpilotThank you so very much
Thankfully, selling my property was nothing but an easy, smooth sailing process. I have never worked with Stirling Ackroyd before and I would have no hesitation in recommending them. I initially spoke with Freddie, from their central team, who gave me advice on the current market and the best things to do with my property, he was phenomenally helpful with brilliant customer service skills. Thank you to Freddie and all at Stirling Ackroyd.
5/5
TrustpilotEfficient work from Clive Martin at SA
We noticed we had faulty appliances and we contacted our property manager Clive Martin from SA about it. Clive organised a contractor to come identify the problem the next day and the faulty appliances were replaced in no time. Clive was extremely helpful and swift in his actions, which made our life easier in a difficult situation. We find him an excellent manager who is easy to reach and efficient.
5/5
TrustpilotFinding my dream family house
I have received a call from Ashley Kopti about a viewing request that I have submitted online, I was very happy of her swift follow-through and her professionalism in understanding my particular requests. She has taken my details, requirements and would be helping me finding my family dream house based on these details! So happy and relieved of this call. Thanks Ashley
5/5
TrustpilotFirst time buyers experience
We are on the process of buying a property sold via Stirling Ackroyd. Spencer de Jonge has been our main point of contact, so far we are happy with the process.Overall:- Polite when showing us around, not pushy- Good at responding to emails- Did try to get us validated by their own mortgage advisor, but we had no issues when we decided to proceed with our own.
5/5
TrustpilotI had a lovely lady Hannah assist me on…
I had a lovely lady Hannah assist me on every matter, answering questions with no problem regardless of how many i had. She made the process easy and straightforward every step of the way, i am very grateful for the help
4/5
TrustpilotNatalie David from the Byfleet office…
Natalie David from the Byfleet office was very good in a very difficult situation. She always replied to my emails promptly, was always polite and patient and was the only one who gave us confidence that something would be achieved and followed through with. We were not at all pleased with the service from Stirling Ackroyd, but would like thank Natalie for everything she did to help us.
1/5
TrustpilotWarning: Shady Tactics Ahead!
Warning: Shady Tactics Ahead!Writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!
Dear Daniel, please get in touch using help@stirlingackroyd.com to share your experience with us where we will offer any support that may be needed. Kind regards, Amber
5/5
TrustpilotStirling Ackroyd were very patient and…
Stirling Ackroyd were very patient and thorough during the sale of my flat. I found that everyone I dealt with was very professional and courteous at all times too. It was a challenging task to sell my flat during a pandemic, but they gave me great advice the entire time and really helped guide me through the process. Special mention to Sam Currie for going the extra mile for me too!
5/5
TrustpilotJames Banister - highly recommended!
I've been renting my flat through Stirling Ackroyd for the past 4 years, James Banister is the managing agent of the flat and I can highly recommend him. He promptly responds to all my emails about issues I may have with the flat (e.g. hot water or boiler related) and every single time he has sent maintenance to fix any issues as soon as possible. I can always rely on James.
5/5
TrustpilotI recently sold my house through…
I recently sold my house through Stirling Akroyd Mitcham. The service was exceptional from the start and made a very stressful event easier to manage. My agent was Charles who had a lovely calm approach and was open and honest. My home sold very quickly and Charles kept me informed throughout. I would highly recommend them and the rate offered was very competitive.
5/5
TrustpilotI should really thank the angent
I should really thank the angent. I recently travelled from Manchester to Isleworth to look a property with other agency unfortunately it's been given to someone else while I'm on train. However sterling angent helped me to book quickly to view a property by taking effort as they understood my situation.
5/5
TrustpilotJoel was super helpful
Joel was super helpful. Would recommend!
Dear CharlieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotGenuinely Could Be The Worst Business On The Planet (Of All Time)
Am very sad that trust pilot doesn’t allow me to put 0 stars. 1 is far far too generous, and frankly it’s offensive to businesses who have worked hard to earn their 1 star out of 5. In any case, DO NOT TRUST THE 5 STAR REVIEWS - THEY ARE ALL FAKE.I wrote another review a while ago that they tried to have taken down (and somehow it’s miraculously disappeared now). They fill these pages with fake reviews and petition to get all the bad ones taken down. Maybe if they spent less time combatting people’s genuine anger and disgust with their service and more time actually doing their jobs this complete and utter shitshow of a company wouldn’t be receiving reviews like this one.I’ve lived in my property for 9 months now. On Day 1 check-in we noticed the kitchen tap was broken. It’s 9 months later, the tap still doesn’t work. How is it even possible to be that incompetent and to have that little regard for your customers? Stirling Ackroyd you should hang your collective heads in shame. If you want this review to be taken down, fix my goddamn tap!!
5/5
TrustpilotExcellent property related services
Mela provided excellent property management services, addressing all tenancy issues promptly and within agreed timelines. This reflects the high level of professionalism demonstrated by the Stirling Ackroyd team.
5/5
TrustpilotQuality, professional service from Sunbury
We were so impressed with the whole Sunbury team - especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.Throughout every stage of the process - from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us.We definitely recommend the whole team at Stirling Ackroyd Sunbury.
5/5
Trustpilot5 Star Service. Excellent!
I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.
5/5
TrustpilotFirst class experience from Sophie
The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.
5/5
TrustpilotGreat service!
I rent my property out through Stirling Ackroyd. Being a first time landlord I didn't understand a few things on the contract. I ended up getting through to their head office where I spoke to Adnan in the Central team who was incredibly helpful in clearing up questions I had. He also helped me out with questions I generally had regarding building an investment portfolio. Highly knowledgeable and recommended.
1/5
TrustpilotThey don't care about people. And they are not professional.
Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.
Hi Eric, I am sorry to read your comments. Rents have increased and I am sorry to hear you have been impacted by this. I would like to assure you that we recognise the challenges faced by Tenants and work with both Landlords and Tenants to reach agreeable solutions wherever possible. If there is anything outstanding that you need any support with please do let us know by emailing help@stirlingackroyd.com - Amber
1/5
TrustpilotI have used a local letting agent for…
I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John
Hi John, I am sorry to hear your contact information was not updated. If you have any further concerns or need any additional support at anytime please do get in touch using help@stirlingackroyd.com. Many thanks, Amber
5/5
TrustpilotExcellent service
If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.
5/5
TrustpilotGreat
Great, very helpful. Thanks Ashley.
Dear AbCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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