Trusted Agent profile · Woking
★★★★★
1,366 reviews across 2 platforms
4 Commercial Way, Woking, GU21 6ET, GU21 6ET
Stirling Ackroyd's office in Woking, at 4 Commercial Way, is rated 4.3 out of 5 across 1,366 reviews on two platforms.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional and efficient service - I used Stirling Ackroyd Canary Wharf…
I used Stirling Ackroyd Canary Wharf office, their staff were very professional in particular Jacqueline B (Move In Manager) was understanding of my circumstances as a first time renter. She kept me informed of the process and comms with the landlord. I particularly liked the online portal; everything is in one place. It was easy for my manager to complete the work references online.
5/5
TrustpilotReally top notch rental agency
Really top notch agency and I have had many other agencies experiences in the past Stirling ackroyd is by far what letting agency should be: Efficient, always reactive to issues, one of the rarest who care about their tenants wellbeing!
5/5
TrustpilotI had a great experience at Stirling…
I had a great experience at Stirling Ackroyd, Alex was knowledgeable and efficient. He went over and above by connecting me with the mortgage broker and conveyancers who have been absolutely amazing and very helpful in providing guidance on this journey. I look forward to working closely with Alex to find the perfect home.
5/5
TrustpilotEfficient processing/Agent: Carl Griffiths
My agent Carl Griffiths has been majorly helpful in helping rent my first flat. Was punctual at the viewing and was efficient in explaining the next steps to accquiring a tenancy. He was also extremely helpful with handling the slight change in requirements and delivering on this. The whole process was handled smoothly with timely responses. Was a very pleasant experience compared to many other estate agents that I’ve dealt with prior to Stirling Ackroyd.
5/5
TrustpilotMela S has been an excellent property…
Mela S has been an excellent property manager and has been quick with her response and keeping us up to date.
5/5
TrustpilotAbove & beyond happy
I have been liaising with Ryan Johnson at Stirling Akroyd for a few years now. He is friendly, confident & comes through for me every time, going above & beyond. Will use him again in a heartbeat. Highly recommend.
Hi Woos,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
FacebookPlease... do not put yourself at risk by using these people. They had no idea about the property condition until 5days before moving in date, despite indicating otherwise The "virtual viewing" video they sent to me, was not filmed by them and did not represent the issues with the property They "arranged" an in-person viewing a week in advance... well a week in advance with me, they apparently didn't call the tenant until that day and he understandably blew them off. They wanted me to drop 6months upfront rent because I wasn't moving out of my current property before moving into theirs... something I am very grateful for now. When they finally checked the property, they said it was uninhabitable, that issues had been outstanding for months but they would be sure to "raise the issues with the landlord"...
Quick follow up The likes of sites like Rightmove have made many of us focus on the properties we like and ignore the quality of the agencies promoting them. Don't be me folks! Check potential agency ratings, do your research and you will safeguard yourself against the issues I detailed above. . Just completed my own move (this time with a trusted agency as far removed from Sterling as possible) and all went well.
5/5
TrustpilotEstate Agents Feroza and Anthony
Estate Agents Feroza and Anthony - We were first time sellers. Our initial meeting with Feroza she sold us Sterling Ackroyd as the estate agent to use and they followed through on what they sold to us. Both were extremely helpful and supportive during this process and Feroza went above and beyond what I would have expected.
1/5
TrustpilotWe chose Stirling because they seemed…
We chose Stirling because they seemed competitively priced, about 2% cheaper than other agents, but it was a big mistake. They collected rent in advance, only passed on about 55% to us. They even took commission upfront for rent not yet invoiced.
5/5
TrustpilotGreat support from Sandra
Sandra has been very supportive since the death of two family members to me and the family in providing guidance about the property market.Very good knowledge of the local market. Always helpful, kind and supportive and able to answer various questions.Thanks for your support.
5/5
TrustpilotAshley at Stirling Ackroyd was…
Ashley at Stirling Ackroyd was absolutely fantastic. She was patient, kind and went out of her way to keep things moving and the lines of Communication flowing throughout the whole process. I can’t fault the process at all. Ashley made what would be a stressful process go smoothly. I would definitely recommend this estate agents
5/5
TrustpilotAshley-Jane Francis is amazing!!
Ashley-Jane Francis is amazing, she understood my requirements for my property and did everything she could to meet my requirements. Ashley was responsive and a great communicator, she was pro-active and has excellent resolution skills. Selling a house can be quite stressful, but Ashley and Stirling Ackroyd made it as stress-free as possible.
5/5
TrustpilotPositive Experience
David Harvey was very thorough with the information he gave me. As a first time buyer with no experience or knowledge on the process of buying a property he was patient, kind and put my nerves at ease. Looking forward to the viewings.
5/5
TrustpilotVictoria and Tom were amazing
Victoria and Tom were amazing. Tom secured a Tenant within 24 hours and Victoria dealt with all of the setting up of the Tenancy amazingly. Very helpful and very efficient. Will certainly be sticking with Tom and Victoria for all of my future tenancies.
4/5
TrustpilotI went on a viewing with Carl to see …
I went on a viewing with Carl to see Kingsland Green & he was the most charasmatic estate agent I’ve come across. He was so helpful, punctual & charming that it made my property search a lot more relaxing as this can be a stressful time. I would recommend Sterling Ackroyd to anyone that is looking to buy or rent a home, as the customer service skills I got to experience were impeccable.
5/5
TrustpilotA fantastic organization
A fantastic organizationA fantastic organisation! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. Both of the advisors Afan and Dora were very helpful, friendly and patient in helping us find what we were looking for.
5/5
TrustpilotFirst time I have used Stirling Ackroyd…
First time I have used Stirling Ackroyd I was very impressed how professional they were and how quickly they got a new tenant and the rent that he achieved on my behalf David Harvey was the manager that managed the letting for me and I was very impressed with him
5/5
TrustpilotExceptional Service
I called to get a valuation on my property and dealt with James at the head office in Byfleet, he was highly knowledgeable within the area, and also extremely helpful. I felt very assured dealing with James and would highly recommend this company as they really are experts in their field and you feel in safe hands. Thank you so much.
5/5
TrustpilotBIG thank you to Samantha!
I would like to give a BIG thank you to Samantha Japaul , the tenancy manager. I am always asking her lots of questions and she replies to all of them really quickly and very detailed. She is incredibly patient and helpful. She is in an absolute gem and an asset to the company and someone I can always rely on.
5/5
TrustpilotExcellent service from Vicky Miles
Living overseas and having worked with so many different managing agents over the years, our experience working with Vicky has been excellent - as a property manager she has been efficient, reliable, and quick to respond to any queries we have. We especially appreciate the support she has given us over the last few months, dealing with contractors for renovation work.
5/5
TrustpilotWoking lettings
The Woking lettings team were really professional and diligent in finding a tenant for me. They were responsive to my queries and worked hard to get the tenancy started when dealing with a compressed timeline. I would recommend Shona and the team without reservation.
5/5
TrustpilotFrom the viewing 'israh' help me a lot…
From the viewing 'israh' help me a lot to rent a property. Only 2 week process. They picked up the call quickly to solve each issues which I had. They deliver the key on the decided date. Everything was perfect and clear. Even after the key change they will keep in touch to make sure everything is going fine.....
5/5
TrustpilotFast problem solving
Fast responses when problems arose in our flat, was very communicative with checking in and ensuring issues had been resolved
5/5
TrustpilotAmazing customer service!
Within five minutes of sending my enquiry, I received a call from Ashley. What fantastic customer service! She asked me a few questions about what I was looking for and promptly sent me an email with further information about the property. She was very sympathetic and friendly.
Dear Talita Teixeira ItaliaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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