5/5
TrustpilotI’m a current tenant and Briana Trejos…
I’m a current tenant and Briana Trejos Mantinan has been fantastic. She is professional, responsive, and always helpful with any queries. Excellent property management!
Trusted Agent profile · Woking
Stirling Ackroyd Woking reviews
★★★★★
1,366 reviews across 2 platforms
4 Commercial Way, Woking, GU21 6ET, GU21 6ET
Stirling Ackroyd's office in Woking, at 4 Commercial Way, is rated 4.3 out of 5 across 1,366 reviews on two platforms.
Reviews
Every review we hold for the Woking office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat Customer Service and Efficiency
I recently moved and as you know moving can be extremely stressful. Thankfully Victoria was able to help my journey run a lot smoother. She explained everything I need to know & do and her endurance on chasing up requests was super efficient and timely. Thank you so much!
Agent replied · 23 December 2024
Dear DeborahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly recommend
Super helpful and knowledgeable agent, Cole made the experience of speaking with estate agents actually enjoyable 😉. He listened to my needs and concerns and provided useful information and feedback so that I wasn't left feeling irritated. I highly recommend this agent.
Agent replied · 23 December 2024
Dear CharCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Trustpilotexelent, professional and very helpful
From the first day I spoke to Magdalena Sadkowska on the phone, she demonstrated professionalism and efficiency. Magdalena was calm and explained everything to me about their properties and offers and gave me advice. She also suggested a broker advisor. Whenever I emailed or called, she was available or called straight away when she was free to talk. Magdalena shows calmness, patience and professionalism at all times. Very caring, helpful, knowledgeable and available all the time. I wish the world was surrounded by people like Magdalena, we would live in a better place.
5/5
TrustpilotWe had an outstanding experience with…
We had an outstanding experience with Stirling Ackroyd, thanks to Ellis. Ellis was incredibly helpful and professional. Everything was handled smoothly and efficiently, and I felt confident and supported at every step. I highly recommend Stirling Ackroyd.
Agent replied · 28 October 2024
Hi Yuxuan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotStirling Ackroyd
Stirling Ackroyd are a very professional, helpful and extremely responsive Surveyors. I would highly recommend them! Mike Frith is a simply wonderful Surveyor in every way possible! Thank you to both! Maureen Hinton
Agent replied · 23 December 2024
Dear ConsumerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotMy details passed on to an energy company without my consent
My energy contract was taken over by an energy company without my consent and without Informing me. When I challenged them, they said that my letting agent for the property in this case one of Stirling Ackroyd agents had given my details to a partnership that has an agreement with the energy company. I was not very happy about this as this energy contract transfer has caused issues for me. The letting agency obviously has this agreement. I found it shocking that they told this partnership the date that my flat was going to be empty and when to take over the energy supply without notifying me and without my express consent.This is very upsetting. Not sure I can trust them again.
Agent replied · 23 December 2024
Dear Tobi,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotExperienced and professional service with a complex portfolio
We have been clients of Stirling Ackroyd (with their letting service) for about two years, and they have been highly professional and knowledgeable. They have managed property issues in a timely fashion as they arise, including handling a complex refurbishment, transferring from a previous (and inept) managing agent, and some slightly difficult tenants. They are also on top of all of the relevant regulatory matters, and do everything in a legally correct manner (to the best of my limited knowledge). I would happily recommend their services.
5/5
TrustpilotResponsive agent
Got a call a day after sending in my enquiry! The whole process of renting and gaining information about the property was prompt and swift thanks to Guy Gregory. He was very responsive and helpful in answering my questions. Highly recommend Stirling Ackroyd!
Agent replied · 23 December 2024
Dear JenniferCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHannah Ryan was excellent with helping…
Hannah Ryan was excellent with helping us (first year uni students) to understand the process and the steps involved and helped us secure viewings and then a lovely house. cannot thank her enough!
5/5
TrustpilotGreat property management
Mela is always so quick to respond and resolve any issue that comes up with the property. I really appreciate it!
5/5
TrustpilotCertainly
Certainly! Here's another review:"We had an outstanding experience working with Omar during our apartment search. From the moment we met, Omar demonstrated a deep understanding of the rental market and took the time to truly understand our preferences and needs. Their attention to detail and responsiveness made the entire process smooth and stress-free. Omar was always available to answer any questions we had and provided valuable guidance every step of the way. Thanks to their dedication and expertise, we found the perfect apartment that exceeded our expectations. We wholeheartedly recommend Omar to anyone in need of a reliable and knowledgeable agent.Emmanuel
5/5
TrustpilotGood service from Omar
We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit.From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose.I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent
4/5
TrustpilotCommunications were ongoing with status…
Communications were ongoing with status updates
5/5
TrustpilotKeo was hands down the best
Keo was hands down the best agent I’ve spoken to so far. Highly recommend him as an agent, helpful, knowledgeable and super patient considering I’ve never purchased a property before!
Agent replied · 23 December 2024
Hi Alex, thanks for the fab 5* review. Keo will be so happy to read this and we wish you all the very best - Claire, Customer Engagement.
1/5
Trustpilot2 properties significantly undersold by £90,000
I owned two new build properties in the Witton area which were taken over by LPA receivers whilst almost completing exchange of contracts. The LPA receivers appointed Stirling Ackroyd and did not appoint anyone in competition which in my opinion should have been done. Sterling Ackroyd stated over a period of 4 to 6 months that they were unable to find a buyer and that they could only find buyers for the properties £90,000 below its actual market value that they were being sold for. It seems that the sales reps either lack experience or this is a sale of serious convenience !!The properties were sold without a completion certificate in place, therefore an illegal transaction. The buyers of one of the houses were told they could remove the disability ramp, which they did. This is a condition of the completion certificate and local authority requirements and therefore a legal requirement. Both the LPA receivers, and Stirling Ackroyd were fully aware of this fact. Perhaps they need to explain to the new owners that they will need to rebuild the disability ramp at their expense. There are other factors still to be complied with in return to obtain a completion certificate.
Agent replied · 23 December 2024
Dear Base,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotExcellent account manager led by Sarah Jones
We have used Sterling Ackroyd for a number of years to manage our BTL property. Sarah Jones who is our current property manager is excellent. She is professional, knowledgeable and friendly and has provided strong continuity with the management of our property. We cannot speak highly enough of the service they offer which is tailored to our requirements. Communications are prompt and tenants issues are relayed to us promptly and dealt with quickly in line with our authorisation. There has rarely been an issue where we feel that we can obtain better value by actioning things directly and this is definitely the exception to the rule that Sterling nonetheless work with us on. Their finance department issues detailed monthly statements of account with rental income always being paid on time. We can accordingly recommend them without reservation
1/5
Trustpilot“Delayed Deposit and Poor Communication: A Frustrating Experience with Stirling Ackroyd”
I moved out of my property on August 27, and as of today, I still haven’t received my deposit back. Stirling Ackroyd informed me that they were waiting on my final bill from Vital Energi to deduct any outstanding amount. After contacting Vital myself, I discovered that Stirling Ackroyd didn’t submit the required information until the beginning of October. Although the bill was sent to the agency on October 8, Stirling Ackroyd continues to deny they’ve received it.Be cautious when dealing with this agency, as their responsiveness to emails is notably slow.
Agent replied · 23 December 2024
Dear Faisal,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotExtremely poor experience
Extremely poor experience. They really push to get the holding deposit, but once that is done the agent disappeared. No information was provided earlier about the agent going on a holiday, and no one else was assigned to take over the task once they are on a holiday. I had already paid the deposit so couldn’t back out but also couldn’t get any further details to finalise the tenancy. Spent the whole week in uncertainty. Worst people ever.
4/5
TrustpilotRob and the team
Rob and the team kept me informed at all times concerning visits and information on the visits.
1/5
TrustpilotThe worst renting experience I have…
The worst renting experience I have ever had. I have rented through Stirling Ackroyd (Bermondsey branch) for the past 2+ years and have dealt with several individuals. I have constantly been met with unprofessionalism and unhelpfulness. The worst of our situation during our tenancy was when our boiler broke in January and Stirling Ackroyd left us without hot water and heating for 30 days due to their lack of communication and urgency. This resulted in us reaching out to the landlord directly who dealt with the situation immediately. I genuinely do not know what they do on the daily as it does not seem to be managing properties. They also cannot read their own contracts they drafted and tried to take out money unnecessarily from our deposit at the end of our tenancy. Would never use again.
Agent replied · 28 October 2024
Dear Pippa,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotUndervalued property after their initial "the property is worthless" valuation
Shocking. Run away if they come to value your property! My experience with Stirling Ackroyd Surveyors property evaluation service, who acted on behalf of HSBC, was shockingly unprofessional. The evaluator arrived late, dressed inappropriately with trousers around their bum and not being friendly. The initial evaluation inexplicably valued the property at ZERO, displaying a severe lack of competence and attention to detail.Despite providing further documentation, Stirling Ackroyd's response was to undervalue the property without clear justification, undermining our confidence in their process. The lack of transparency and accountability throughout was deeply concerning. For anyone considering HSBC for property evaluation through their agents Stirling Ackroyd Surveyors, I would strongly recommend looking elsewhere for a more professional and reliable service.Update. Look at their AI-generated response. They can't even write a proper, more human response. So robotic. Just appalling.
Agent replied · 28 October 2024
Dear Stelios,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotSpoke to David Harvey in the central…
Spoke to David Harvey in the central office earlier today. Before transferring me to a colleague in a local branch, he was exceptionally helpful and provided some really useful information. Great customer service!
Agent replied · 28 October 2024
Hi GC, thanks for the 5* and great review for David. Its lovely to hear of your experience and we wish you all the vest. Claire - Customer Engagement.
5/5
TrustpilotMohammed Amin
Mohammed Amin looks after our properties and he is brilliant. Very responsive both for me as landlord and also for the tenants so I feel very assured that I am on top of everything I should be doing. A real asset to Stirling Ackroyd. Aidene
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