Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely awful experience
Absolutely awful experience - avoid at all costs.
Rob · 10 September 2025
Agent replied · 23 October 2025
Rob, thank you for your review. We are truly sorry for the experience you’ve had. We can see that we let you down at several points, and we want to acknowledge that openly. The way your sale and potential purchase were handled lacked the clear communication, urgency, and care that you should have received.
As a rule our clients should always be prioritised, and in this instance that didn’t happen. The disappointment of not securing the home you expected understandably left a lasting impact, and we recognise that this is at the root of your frustration. The delay in removing your property and sales board only compounded matters, and for that we hold our hands up completely.
We’ve been helping people move in this area for over 30 years, and during that time we’ve always believed that our role goes far beyond just selling houses. We live and work in these neighbourhoods ourselves, and we feel a deep responsibility to the people who trust us. Being part of the fabric of the local community means being straight, being accountable, and putting people first. In your case, we fell short of that, and we are genuinely sorry.
Your feedback has already been shared across our team and will shape how we train and how we work moving forward. We don’t take lightly the impact our service has on people’s lives, and while we can’t change your experience, we can and will learn from it.
Our commitment is, and always has been, to champion the neighbourhoods we work in, to value every person we deal with, and to make moving home a positive journey. We haven’t achieved that here, and it’s a reminder that we must never take the trust of our clients for granted.
Once again Rob, we’re very sorry, and we’re grateful you’ve spoken so honestly.
★★★★★ 5/5
TrustpilotSo pleased we chose Seymours
So pleased we chose Seymours to sell our house. The whole team were professional, friendly and enthusiastic. They quickly found the right buyers for our house and helped us through the whole process to completion.We would definitely recommend Seymours to anyone thinking of putting their house on the market.Thank you all very much .
Sally · 7 September 2023
Agent replied · 24 February 2025
We've said it before and we hope to keep saying it - we can never want more than to be recommended by our customers. Thanks Sally, much appreciated.
★★★★★ 5/5
TrustpilotExcellent estate agents
Excellent estate agents. Excellent knowledge of the market; good attention to detail; highly professional and well informed; always at the end of the phone or email, and deal with issues promptly and effectively. All the staff we have dealt with give one confidence, and are helpful and friendly through what can be a stressful experience.
David · 9 August 2023
Agent replied · 24 February 2025
Well that's more than just a review David. The team loved this when it was read out to them during the morning meeting. It's makes sharing the property journey with you worth while. Thanks again,
★★★★★ 5/5
TrustpilotExcellent service from Seymours…
Excellent service from Seymours from start to finish, everything arranged in house but the team from Solicitors to mortgage advisors who dealt with all my questions and queries promptly and efficiently, highly recommend them to anyone looking to buy or sell
Toby · 7 June 2024
Agent replied · 24 February 2025
Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with us from start to finish. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotA very professional service
Seymours provided an excellent professional service, resulting in a fast and smooth sale. They actively managed the sale process and we did not have to chase them. They were always able to offer advice and keep the transaction on track. I highly recommend them.
Loveroflife · 9 April 2024
Agent replied · 24 February 2025
Fantastic, thanks for sharing the experience.
★★★★★ 1/5
TrustpilotWould Not Recommend Based on My Experience
I’ve had a deeply disappointing experience with Seymour’s, both as a renter and as a prospective buyer. During a property purchase, I later became aware of a serious issue (subsidence) that I believe should have been disclosed much earlier in the process. This left me feeling misled and frustrated.
Zeynab · 15 May 2025
★★★★★ 5/5
TrustpilotActive and diligent effort to achieve success
Provided good, timely feedback after each viewing and collaborated closely with us throughout the process.Actively marketed the property and maintained clear and prompt communication until a sale was secured. Great service!
PKO · 4 November 2024
Agent replied · 24 February 2025
Thank you for your positive feedback. We’re pleased to hear that our team was able to provide timely updates and maintain clear communication throughout the process. If you ever need assistance again in the future, we’d be happy to help.
★★★★★ 5/5
TrustpilotThank you all at Seymours Woking…
Thank you all at Seymours Woking branch.
Mrs · 26 August 2025
Agent replied · 23 October 2025
Hi Mrs Dobson, thanks for the review and its been a pleasure to work with you. Enjoy the next chapter.
★★★★★ 4/5
TrustpilotPro-active estate agent who keep the pressure on
Seymours are a switched-on agent who are pro-active in progressing the sale (as in my case). Very good at contacting various parties who may not be reacting as quick as you would like.
Martin · 20 September 2024
Agent replied · 24 February 2025
Thank you Martin, for your kind words. I'm really pleased to hear that you found the process proactive and that we could help move things along. It's always our aim to keep everything on track and ensure everyone stays in the loop. I appreciate your feedback!
★★★★★ 2/5
TrustpilotAfter sales service poor
After sales service poorWe purchased the property from Woking Branch, on April 21st, we had to ask for your sign to be removed 3 times, on the 4th occasion it was finally moved after 6 weeks. I have also noticed Seymour signs dumped in hedges, you should do something about your service of removing boards.
Mr · 7 June 2023
Agent replied · 24 February 2025
Hello Terence. Thank you for taking the time to review us and sorry to hear that we haven't met your expectation. It would be helpful to know more about your experience and which one of our 20 branches you dealt with as this helps us to better understand your needs and how we can improve your journey with us.Thanks for updating the review Terence. There certainly seems to be an issue either caused by our delay in communicating with our board contractor or the contractor's delay in delivering a service. Not ideal to know that there are also boards not where they should be, but this is most often caused by late-night revelers pulling them up and repositioning them in random locations and then us not knowing where to find them! Definitely room for improvement and one we will look into. Thanks again for sharing the information with us.
★★★★★ 5/5
TrustpilotHighly recommended 5*
Seymour’s responded quickly when I requested a viewing cod one of their listings. They arranged for me to see several other properties on the same day. Their representative who took me around was charming and helpful. I have since made an offer on a house through them. The follow up and response to my enquires is exemplary.
Miss · 26 March 2023
Agent replied · 24 February 2025
Thanks for leaving such a great review, its the perfect example of how we like to introduce buyers to our clients properties.
★★★★★ 5/5
TrustpilotClear and concise
Worked with Seymours Surbtion when purchasing a property. Communication was excellent and transparent throughout the process, with regular updates. One of the better estate agents out there, would use again.
Dav · 26 October 2024
Agent replied · 24 February 2025
Thank you, Dav. Providing clear and consistent communication is our priority, and we're glad it made a difference for you. We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotWe had a great experience with Seymours…
We had a great experience with Seymours being first time buyers. Staff was very helpful and polite from beginning to end. Sales marketing team kept us up to date with houses suited to our preferences, viewings was easy and then finally having the house we loved accepted. Buying or selling I would highly recommend Seymours.
RS · 11 May 2023
Agent replied · 24 February 2025
What a wonderful review. Great to hear that your first-time experience was one to remember for all the right reasons. Enjoy making your house your home.
★★★★★ 5/5
TrustpilotGreat friendly local team in our…
Great friendly local team in our village. Thanks to Tracey and the team for help and support during our move.
Gemma · 8 September 2021
Agent replied · 24 February 2025
Hi Gemma, thanks so much for the review. The Burpham office will be pleased to know that they could help you with your move. Keep well.
★★★★★ 1/5
TrustpilotTerrible experience using Seymours to…
Terrible experience using Seymours to sell our house. We had nothing but issues with our buyers and actually found out that once we had agreed a sale - Seymours were still showing our buyers around properties behind our back!We managed a quick sale though a smaller estate agency that cared about their customers and actually got us a much better price. I would never use them again unfortunately.
Cooks80 · 26 August 2021
Agent replied · 24 February 2025
Hi, Thanks for feedback, we take all reviews be they negative or positive very seriously. Could you let me know which one of our 20 offices you dealt with as I would like to look in to this further. Thanks, Ian. Hello again. I haven't heard back from you but would really appreciate it if you could make contact with me so that I can better understand your experience. If you are minded to do so, please drop me a line at ian@seymours-sll.co.uk. Thanks again.
★★★★★ 5/5
TrustpilotSeymour’s Grayshott
James and Sarah’s help during a very tricky sale and purchase was invaluable to me. Extremely good communication throughout the process and always available to talk things through. Would highly recommend.
Clare · 2 September 2024
Agent replied · 24 February 2025
Thank you for your feedback Clare. We're glad to hear that James and Sarah’s support was invaluable during your sale and purchase. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotFantastic understanding of the local…
Fantastic understanding of the local market. Valuation spot on. Conducting viewing superbly. Tremendous follow through to ensure the sale completed
Keith · 15 January 2025
Agent replied · 24 February 2025
Thank you for your kind words! We’re delighted to hear you were pleased with our understanding of the local market and the support we provided throughout the process. It’s always our goal to make things as smooth and efficient as possible for our clients.
★★★★★ 1/5
TrustpilotThe journey with Seymours from start to…
The journey with Seymours from start to finish was unprofessional. Giving misleading information all way through. Queries not answered or handled by different people, causing constant chasing ups and stress. The final rent miscommunicated as it was incorrectly recorded on their system. A total mess! There are better letting agencies out there.
Maggie · 7 February 2023
Agent replied · 24 February 2025
Hi Maggie, thank you for such honest feedback, we would like the opportunity to make right anything you feel wasn't handled correctly. Please can you email us at marketing@seymours-estates.co.uk - thank you
★★★★★ 5/5
TrustpilotExcellent Service from start to finish..
The Seymours Woking branch have showed absolute professionalism and authenticity throughout my property search. I was very impressed with the gentleman Owen that showed me around, who proved his knowledge was endless on the local market and the key points I needed to know about the house I was viewing. I would recommend everyone to go to Seymours to get great service.
ELLIE · 2 November 2021
Agent replied · 24 February 2025
Hi Ellie, thanks for the comments, we love recommendations as they demonstrate how good our service is.
★★★★★ 5/5
TrustpilotVery impressive company and team
Very impressive company and team. We rented a property through Seymours for close to 3 years and found the team to be responsive, efficient and excellent to deal with. They always responded very quickly to any issues we had and unlike many ‘agents’ we’ve dealt with in the past they were also open and honest. A genuinely great experience and would highly recommend.
James · 31 August 2021
Agent replied · 24 February 2025
Hello James, Thanks so much for the comments, its very much appreciated by all the team.Keep well.
★★★★★ 5/5
TrustpilotAndy and his colleagues couldn’t have…
Andy and his colleagues couldn’t have been more helpful in selling my property. They provided me with so much advice and support and a quick sale. An excellent friendly and professional service. Thank you!
Lizy · 27 April 2024
Agent replied · 24 February 2025
You are very welcome Lizy. Thanks for using us and just shout if you need us again in the future. Keep well.
★★★★★ 5/5
TrustpilotA real team effort from the Horsell…
A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.
John · 27 September 2024
Agent replied · 24 February 2025
The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.
★★★★★ 5/5
TrustpilotWould happily recommend
The Seymours of the past have gone. I am very pleased that I used Seymours to sell my property. I have also used them to rent a property and found them fantastic then too.They are professional and efficient. The sales team are full on in a good way and the people behind the scenes do a great job.
D · 29 April 2022
Agent replied · 24 February 2025
That's great to hear and thank you for taking the time to share your experience plus the five stars.
★★★★★ 5/5
TrustpilotSo far so good.
So far, I have had an excellent experience from Seymour’s, with interested and knowledgeable staff who are always willing to assist. I look forward to the task being completed.
Angela · 12 July 2024
Agent replied · 24 February 2025
Hi Angela,Thanks for your positive review! It’s great to hear you’re having a good experience with our team. We look forward to wrapping things up for you. Feel free to pop in and say hello!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
