Seymours Prestige Homes reviews in Woking

★★★★★ 1/5

Trustpilot

I wouldn't recommend.

I wouldn't recommend. I am a first time renter viewed some properties was told they had 10 for me to look at so was very excited. When it came to the viewings they only had four for me to view. I only had one specific requirement which was- allocated parking. Only one of the properties had this. One property they couldn't get in to as there was an issue with the key and I was really interest in another property and i was told it was a certain price when in actual fact it wasn't the said price and it was £400 more and out of my budget. Which was such a shame. When it came to the end of the viewings the estate agent called me to see my views on the properties and when I said i wasn't interested in any of them he then spoke really negatively down the phone to me. I will not be using seymours in the future

Stephanie · 26 February 2026

★★★★★ 5/5

Trustpilot

Seymours in Woking

Right from the beginning Seymours in Woking guided us to where we are today. They never gave up on showing us a particular property which was suitable for us. Eventually with their resilience and utter professionalism especially from Mr Zo Khan, we reached our destination. Navina and I would like to thank Angela, Sophie and the rest who tirelessly and patiently showed us numerous properties.

Mr · 18 August 2026

★★★★★ 1/5

Trustpilot

Would Not Recommend Seymours

I have used quite a few letting agencies within Woking and out of all of them, I would highly recommend Churchods. We used Seymours due to the liking the property at initial glance. However, after moving in we came to learn that the neighbours in the flat below us had a noise level that made this flat unlivable. Every cough, sneeze, discussion etc we could hear. Upon contacting Seymours, we were pawned off from the block management company, to the landlord and eventually back to them because no one would address the issue or take responsibility looking into it or helping fix the problem. Danilo at Seymours sent very copy and paste corporate answers without a level of sympathy considering my flatmate and I haven't had a proper nights sleep since we've moved in here. Cannot wait for our tenancy contract to end so we can moveout and not use Seymours again.

Kelly · 22 March 2026

★★★★★ 1/5

Trustpilot

Never again.

We were recently searching for a proeprty to let as our current is up for sale. Having had enquired about a property I was contacted by Seymours and told it was no longer available but given an option in the same area that was currently on market. I knew this property and advised it was out of budget + it had been on the market for 2+ months. The representative advised that as it had been on market for a while the landlord would be willing to drop the rent amount, so we decided to go and view it. We were shown the property by James and spoke about how the asking price was too much - he had advised that he was pretty sure the landlord would accept what we were offering within our budget. Completed the offer form, called back by Sam advised that the landlord refused (which was fine as we expected this would happen), but came back with a counter offer. Sam then continued to explain that the landlord didn't really care if the property remained on market throughout March as he was in no rush to rent the property/did not need the funds. We ended up agreeing to the asking price of the landlord - all accepted, paid all the amounts asked/passed referencing, given a move in date chosen by Seymours (which worked) and signed contracts. 2 days later contacted by Sam to advise that the landlord had the listing with a different estate agents and decided to rent to other individuals as they could move in that weekend. Appreciate this was not Seymours fault, but here is where the issues lie: - During this phonecall, Sam apologised but sounded more cheesed off at the fact that apparently they gain no commission/money from this then the fact that we had lost the property and had 2 weeks to secure another place before having nowhere to live. - At no moment was I given the option to move in earlier during this process, should this had been an option we would have taken it. - Sam wasn't professional anyhow when he was trying to get us to up our budget - advising that the landlord wasn't in a rush to rent, didn't need the income - Paid 4.2k in fees to Seymours, told that we'd get a refund. But after this original phone call, no further communication was made and I had to call the next day asking to speak to Sam, the individual that I had spoken to said 'I'll check if they're free'.. during this time was clearly advised that Sam was busy, we all know that he didn't want to speak to me/avoiding (how professional) as we weren't even given the option of a call back - had to then call back for an update on the refund - no empathy given. If a property had fallen through, the LEAST they could have done was call and help with our search, as there were other properties available - no further communication, no further apologies, nada - I then called, as they had listed a new property not too far. Spoke to another representative who advised that they were sure that the property was only put on the market as the landlord wanted to push buyers to buy the property, so it wasn't actually up for rent, but would clarify and would call back. Guess what? No phonecall - viewed a property over the weekend... I have no words for the property. The property itself shouldn't be on the market in its current condition. Asking price at 2k, kitchen filthy, oven/cooker filthy, paint on walls peeling, carpet stained - the amount of work that it would need to actually move in was ridiculous. Anyhow, we were advised to go away, think about it, and would be called back in the afternoon... where's the phonecall? No phonecall. Overall - the experience has been beyond belief. Wouldn't go near them in the future. Advice is to work on your customer service skills and empathy - something falls through atleast call back and try to help with the search. If you say you're going to call back, call back or email.

Happy · 25 January 2026

★★★★★ 1/5

Trustpilot

Avoid their letting services

Beware,I had a Fully Managed Let with them, and they didn't do anything.T he Tenant painted the walls, removed a door, drilled holes for a TV mount, and added a pet cat, and they didn't bother to inform the tenant that they needed to seek permission from the homeowner.It felt like I owed them something to Seymours. There was a boiler lea,k and they called British Gas as I had a cover with them, and it wasn't properly repaired and kept leaking. Then, after a few weeks, Seymours called me to say that the boiler needs replacement.I had to pay 4000 pounds to a plumber to replace the boiler, and Seymours were pushing me to have their own listed plumbers

Gagan · 22 January 2026

★★★★★ 1/5

Trustpilot

Seymours - Woking Rent

The Seymours, Woking was given the whole combo of bad experience you can get from an estate agency. They gave me Inventory report in the beginning, and I was assuming the LL is aware of all damages; comes up there were 4-5 blurry photos and they charged me for the scratches from previous tenants. There was no water & electricity one weekend, and no one answered the emergency nr., why wasn’t I surprised?! they answered the email on Monday 10Am saying someone will be coming to check after lunch. They use photos in the advert from when the flats were refurbished several years ago; people travel from another city to find a dilapidated flat for inflated prices. Good luck to whoever takes a risk to rent from them!

Customer · 14 February 2025

★★★★★ 1/5

Trustpilot

Your tenant is harassing everyone in our road

Update in reply to Seymours this afternoon: Thank you for acknowledging my email from 12 February 2025, however, a not very amusing coincidence, is it was hacked today. I have no way to access it, nor your emails, please elaborate in your reply here as to what has been done to sort this matter. Parking is the least of all the residents concerns, the serious concerns were addressed in my email to you too. Original review below: Our entire road is being harassed by your new tenant and his employees in Surrey. They moved in just a few weeks ago. We have zero privacy, cameras pointed at our bedrooms and his men looking through our windows. There is a covenant not allowing a business like his with all his trucks and vans to be run from home. Having emailed you politely, we had hoped for this to change, instead all our residents have been ignored. Please do better background checks.

JC · 13 February 2025

★★★★★ 5/5

Trustpilot

My wife & I have been looking for a…

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process. She took the time to really understand what we were looking for and provided thoughtful, relevant suggestions and also showed multiple houses . She is also a genuinely nice person and was a real pleasure to work with making not only our viewing process smooth but also finalising and exchange prices . She is a young asset to Seymour’s and we wish her good luck and success at Seymour’s. Warm Regards, Anil Patil (Sent from my iPhone)

Anil · 11 January 2026

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would! Do better! Use a different referencing company that does not discriminate. Also the person I spoke to Jade on the phone needs more training on how to deal with people over the phone. I was lucky enough not to have to deal with her face to face. As I cannot reply to the comment you have left I will update my review…DO BETTER AS AN ESTATE AGENT AND USE ANOTHER REFERENCING COMPANY! You wouldn’t do this to someone who lost their arm or leg from the army! So why being medically retired is any different! It is discrimination at its finest as there are ONLY a few companies like yours that do this! I can’t wait for the new regulations for landlords/estate agents to come to in!

Aisling · 22 January 2025

★★★★★ 5/5

Trustpilot

Thank you to Spencer at Seymours who…

Thank you to Spencer and Mo at Seymours who have gone above and beyond to secure a sale on our home and find us a new one. Spencer was very professional and constantly kept us updated, even making himself available in the evenings when we were free. Mo was always punctual and happy to show us around every house. Spencer and Mo are hard worker’s and an asset to Seymours. We can’t thank you enough Spencer and Mo!

Lisa · 14 February 2025

★★★★★ 5/5

Trustpilot

Outstanding Support

I recently had the pleasure of working with Sam during my fast-paced move, and I cannot express how grateful I am for his assistance. From the very beginning, he was incredibly professional and responsive, making the entire process much smoother than I anticipated.The first property he showed me was fantastic and I was impressed by his keen understanding of my needs. Sam went above and beyond to ensure I felt supported throughout the entire process, demonstrating genuine care and understanding of my situation.I highly recommend Sam as an estate agent to anyone looking for a reliable and dedicated professional. His quick service and unwavering support truly set him apart. I have no doubt that he will continue to be an asset for many others in the future. Thank you, Sam, for everything!

Nadia · 2 January 2025

★★★★★ 5/5

Trustpilot

5 stars

We purchased our house through Seymours Woking and Sandra Holmes was amazing throughout the entire process. She is so friendly and approachable, and went above and beyond to get the chain over the line. I highly recommend them to sell or purchase your property :)

Kelsey · 9 September 2026

★★★★★ 5/5

Trustpilot

Exceptional Service and Support from Seymours

As first-time buyers, we were quite overwhelmed by the whole process. We weren’t very impressed with how the realtors understood our needs; they kept sending us random properties just to make a quick sale. Seymours really stood out at this point. Aaron was there from day one, not only through email but also calling regularly to ensure he understood exactly what we were looking for in our perfect home. It only took us a week to decide on our dream home, and the entire process went smoothly. We’re now in the middle of the legal process, and Aaron is still there, answering every question I have. I highly recommend them.A special thanks to their talented young team member, Tom, who showed us the house. He was friendly, professional, and although he’s young, he already seems to have a wealth of experience. I’m sure he’ll be their new star someday! :)

Cem · 20 December 2024

★★★★★ 1/5

Trustpilot

Save yourself from frustration

I would give this agency 1 star, or even 0 if it were possible. Our experience renting through them caused a lot of unnecessary stress and anxiety. During our tenancy, they failed to respond to multiple repair requests regarding issues in the property. None of the problems we reported were properly addressed, which made living there very frustrating. As we approached the end of our tenancy, things became even worse. They repeatedly requested access to the property almost constantly and arranged viewings without our permission. Even when we clearly told them we were at home and resting, they continued to push for viewings and would call us repeatedly. Getting the deposit back has also been extremely difficult. It feels like they will try to deduct as much as possible from your deposit, and communication becomes almost nonexistent once your tenancy ends. We moved out three months ago, and we are still waiting to receive our deposit. Overall, this was a very disappointing experience, and I would strongly advise others to be cautious before renting through this agency.

Jeee · 10 March 2026

★★★★★ 1/5

Trustpilot

Seymours Lettings & Management in Woking experience.

Key points from my experience: • I paid a £275 holding deposit and successfully passed referencing and Right to Rent checks. • Before signing the tenancy agreement I asked a few simple and reasonable questions relating to: o confirmation of number of utility accounts, o liability for charges prior to the tenancy start date, o responsibility for landlord provided appliances. • Instead of receiving clear and direct answers, responses were vague or delayed. • At the same time I continued receiving automated messages asking me to sign the contract and proceed with further payments even though my questions had not yet been properly clarified. • Because these confirmations were not provided in time I had to make alternative arrangements with my current landlord. • Seymours later treated this as a “withdrawal” and retained the holding deposit. • Communication was inconsistent and it also took several requests before I was provided with a copy of the company’s complaints procedure. • The overall impression was that progressing the tenancy and securing the transaction (revenue for the company and sales commissions distributions) clearly takes priority over providing clear and timely answers to reasonable questions from a prospective tenant. As the matter remains unresolved I am now escalating the issue through the relevant professional and regulatory channels. My advice to anyone dealing with this agency is to make sure you obtain clear written answers to your questions before paying anything to Seymours or signing a tenancy agreement.

Tom · 6 March 2026

★★★★★ 1/5

Trustpilot

Just sold my house Seymours Woking

Just sold my house Seymours Woking. Would never use again due to an unprofessional and amateur attitude. Whole catalogue of failures, main failures listed….Chap who signed us up said “i will be dealing with your sale from start to finish”, we seen him once after, never again. (We knew this was complete bs at the time) Most viewings had been hosted by different junior Seymours staff, unfamiliar with the house lay out / key selling features and normally arriving only 5 before a potential buyer. The advertising write up draft was completely incorrect, we corrected it. The incorrect write up appeared and kept appearing for almost a month (as we all know, first few weeks of selling a house the photos and write up are vital), despite repeated requests to correct it. After several very frustrating calls to Seymours, staff said they could not amend a new website, (we got palmed off time and time again) we ended up calling the manager direct who eventually rectified the write up, sadly, by this time the buzz of our house sale coming on the market had been lost. House build control / extension documents had been handed into Seymours to pass onto the solicitors. Seymours lost the documents ! Luckily, i had insisted on keeping the originals. We ended up scanning the documents and sending them to the solicitors ourselves. Communications were terrible with Seymours Woking, they promised updates once a week. We had to chase for updates, we ended up chasing the chain / buyers / solicitors ourselves. When we did get a Seymours update, we just got the impression the information was made up, as it was totally different to what our buyers had been telling us direct. Points of contact with Seymours were not consistent. Key photos were missing and did not align with the text. ***We had picked Seymours hoping for a stress free sale, it was far from stress free. As a matter of fact Seymours turned out to be an additional stress due to staff incompetence, for what should have been an easy straightforward sale. Don't be fooled by the lovely looking new office in Woking, it gives the impression of a totally professional set up - far from any reality for us. Huge amount in fees paid to Seymours and we ended up doing most of the leg work ourselves…….BUYER BEWARE AS THEY SAY***UPDATE 23/08/24 Seymours management have our telephone numbers. No attempt has been made to contact the sellers.

Adrian · 23 August 2024

★★★★★ 5/5

Trustpilot

I'd like to leave a huge thanks to Jade…

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated

Victor · 28 August 2025

★★★★★ 5/5

Trustpilot

I have recently sold a property with Seymours Woking

I have recently sold a property with Seymour's Woking and I found their services to be exceptional and Top Notch. All members of sales team were very professional ,polite and efficient. The team worked extremely hard to secure me the best deal and supported me well in this otherwise long and exhaustive process and I cannot thank them all enough .Client relationship manager, Amy Sandys is absolutely brilliant and very professional. She was very patient and supportive when my sale fell through once , proactively provided status updates, worked very hard to speed things up and communicated well between parties.I can highly recommend selling your house with Seymour's Woking .

Nazia · 25 July 2024

★★★★★ 5/5

Trustpilot

Supportive and friendly estate agents

Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.

Abigail · 24 July 2024

★★★★★ 1/5

Trustpilot

I would not recommend this letting…

I would not recommend this letting agency based on my experience. I moved into a property on 31 July 2026 and was extremely disappointed with the condition in which it was handed over. The property had no electricity when I moved in. After investigating the issue myself, I established that E.ON was the supplier and was informed that the electricity had been disconnected due to a negative balance on the account. The property also had no hot water, with the hot water system/boiler displaying an error. In addition, the property was clearly not prepared for a new tenant. It showed no sign of having been professionally cleaned, the walls were dirty, there was mould on the walls and blinds, the bedroom carpet had hard sticky stains, the lounge flooring was lifting, the kitchen walls required attention, and the toilet seat was broken. The most disappointing part was the lack of communication and support from the agency. After calling the office several times and sending emails explaining that the property had no electricity and no hot water, there was complete radio silence. Despite raising urgent issues affecting the basic habitability of the property, I received no timely response or clear plan to resolve the situation. Moving into a new home should be a positive experience, but unfortunately this was extremely stressful and disappointing. I hope the agency improves its property inspection process, communication with tenants, and response times when dealing with serious issues.

Siqhamosihle · 1 August 2026

★★★★★ 2/5

Trustpilot

Never let them manage your contarct

We used Seymours as a letting and management agency for our house while we were abroad. They did a good job on the letting side but were absolutely useless as management agents. I would never get them to manage anything for me again. As an example, the first email contact I had with them described a house I struggled to recognise as they had designated various rooms to uses with which we were not familiar.

Sam · 26 August 2026

★★★★★ 5/5

Trustpilot

Difficult Leasehold sale

We had a very difficult Leasehold sale which Amy at Seymours in Woking guided us through. It was the first time we were involved in a sale and were stressed with the amount of questions fired at us by the solicitors, but Amy kept guiding us in the right direction. Ultimately the sale fell through due to other unforeseen circumstances. Amy and the Team at Woking were very understanding and supportive and I would have no hesitation in recommending them.

Edgar · 16 December 2023

★★★★★ 1/5

Trustpilot

Don’t rent from this state the pull out last second

Worst estate ever!, They gave us a house to rent, we payed the deposit we payed not only the rent but also the deposit to secure the house, done all the applications and last minute they go the landlord hasn’t signed anything and wants more rent last minute!! The day before the key had to be handed it we where ready with all the moving in stuff and people which WE payed for and this is how they’re treating us never rent from them!, they didn’t even bother fighting and helping us with the situation we’re in

Abdulah · 28 October 2025

★★★★★ 5/5

Trustpilot

Renting with Seymour

I had a fantastic experience with the Seymour team, led by Oli Parkin, who brought a truly personal touch to the whole process. From the day I first viewed the house to the day I moved in, it took just six days. Oil even provided his personal WhatsApp contact, which is rare in the UK. My sincere thanks also go to Holly Summers for all her help along the way. Mounif Fawaz

Sneer · 19 August 2026