5/5
TrustpilotGreat service experience from Matt
Great service experience from Matt, Hannah and India on first viewing of a flat. Would whole heartedly recommend Seymour’s to anyone who is looking to move or sell. Thank you
Trusted Agent profile · Woking
Seymours Prestige Homes reviews in Woking
★★★★★
411 reviews across 1 platform
87 High Street, Horsell, GU21 4SY, Woking, GU21 4SY
Seymours's office in Woking, at 87 High Street, is rated 4.2 out of 5 across 411 reviews on 1 platform.
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Reviews
Every review we hold for the Woking office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotSeymours were exceptional throughout…
Seymours were exceptional throughout our move and after. Their care and attention to detail puts you at ease during one of the most stressful times of your life. Their team are quick to respond to calls and emails, check in with you along the process and are there to give after care also. I can’t recommend them enough, Andie especially for us was an absolute star but I know she’s part of a great team. Thanks guys!
Agent replied · 24 February 2025
Thank you for your lovely feedback Julie. We’re so pleased that Andie and the team could support you through such a stressful time. Providing a smooth and attentive service is always our goal, so it’s great to hear we made a difference. Wishing you all the best in your new home.
1/5
TrustpilotSeymours left us stranded when we had…
Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least
5/5
TrustpilotCharity Holden was very helpful and…
Charity Holden was very helpful and professional and gave excellent advice. We received an offer within 2 days of the property going on the market and completion within 3 months
Agent replied · 24 February 2025
Hi Mr Marshall,Thank you for sharing your experience! It’s fantastic to hear that Charity’s advice and professionalism helped secure an offer so quickly and made the process smooth right through to completion.We’re delighted we could help, and if you ever need assistance again, please don’t hesitate to reach out.
5/5
TrustpilotExcellent estate agent 👌
We have just recently completed on a house purchase with Seymour’s (Woking branch), and yet again the sales side of the business has delivered with top marks. It is clear to see that they are very much a customer focused estate agent. Zo (the partner) and his wider team ensured that they kept us up to date throughout the entire process with excellent communication. I would definitely recommend seymours sales if you are looking to either buy or sell a property as they have been nothing great with myself and my wider family
Agent replied · 24 February 2025
Thank you for taking the time to leave such a positive review. We’re pleased to hear that your experience with he team was a positive one, and that we were able to keep you updated throughout the process. Your recommendation means a lot to us, and we’re glad to have been able to assist you with your house purchase.
5/5
TrustpilotFantastic experience!
Working with Tom has been a fantastic experience. We kept in touch all the way and his advice and direction was valuable. Tom fully understood our needs and the proposals presented were matching with our requirements. The entire team at Seymours is fantastic. And thanks to Ben and Brett. We'll do business again, I'm sure.
Agent replied · 24 February 2025
There's one thing a lot of other agents could learn - less talking and more listening, Love to have you back with us again on your next property journey. #yourpropertypartnerforlife
1/5
TrustpilotDo yourself a favour and find a different estate agent
Seymour’s are the most unprofessional estate agents I have ever had to deal with. They don’t train their staff to be knowledgable on the property industry so can’t answer any of your questions on a property, and they hire young or inexperienced staff who are not trained up to do their job properly. You also never know who you are going to be dealing with when calling the office, I wish they just had one contact per sale as it would make the communication a lot better. Also know they have a toxic culture internally so I’m sure this doesn’t help!
Agent replied · 24 February 2025
Thank you for your feedback. We're sorry to hear about your experience and would like to investigate this further to address your concerns. Could you please provide us with the office you dealt with? This will help us look into the matter thoroughly. Your satisfaction is important to us, and we’re committed to improving our service.
1/5
TrustpilotAwful morals and ethics avoid at all…
Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I
Agent replied · 24 February 2025
Hi Sophie, we can see how frustrating this experience must have been. To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice. That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough. We’re reviewing how we set expectations.
5/5
TrustpilotSelling your house is a daunting…
Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far
Agent replied · 24 February 2025
Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.
5/5
TrustpilotExcellent service / process has been good
Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great agent to show the properties and explained everything very well. Joe the Lettings Director also was a pleasure to deal. Can’t say one bad word about this firm. Whole process was seamless so far.
5/5
TrustpilotCustomer service at Seymours is excellent
The Seymours team are polite, positive and knowledgeable. They go the extra mile in describing the history of the house and surroundings. This is the second time I have used Seymours and have felt very comfortable and confident that they are providing an excellent service both to me and also to the prospective buyers. The communication between the team and myself has been excellent and timely. Their customer service is excellent.
Agent replied · 24 February 2025
Thank you for your thoughtful review. Claire, it’s wonderful to hear that you felt confident in our service and appreciated the team’s knowledge and communication. We’re grateful for your continued trust and always happy to assist you.
5/5
TrustpilotFrom our initial enquiry to the agreed…
From our initial enquiry to the agreed purchase Matthew Cook was helpful and informative. The staff overall were supportive and professional.
Agent replied · 24 February 2025
Thank you for your feedback. I'm glad to hear Matthew was helpful and informative throughout the process. It’s great to know the team was supportive and professional as well. If you ever need anything else, feel free to reach out.
1/5
TrustpilotFirstly Forget your deposit
Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.
5/5
TrustpilotAaron is the best (Woking)
Aaron is the best! He was thorough and professional and great to work with. He kept us updated about available appointments and always let us know as soon as a new one came on the market. He was honest and forthright- no games. We felt lucky to find Aaron 3 years ago and since then he is the go-to for us at the branch in Woking.
Agent replied · 24 February 2025
Hi Kerry, Thanks for taking the time to review our services. Aaron will be pleased to hear your comments. We have a saying at Seymours "Your Property Partner For Life" now knowing that you've been dealing with Aaron for the past three years its quite fitting!
5/5
TrustpilotExcellent Service: Prompt and Responsible
Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.
Agent replied · 24 February 2025
Thanks for the review Winnie. There's no reason for the process to be stressful and good communication helps to smooth everything out. Its been a pleasure to help you on your journey.
5/5
TrustpilotTom was very helpful in all aspect of…
Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.
Agent replied · 24 February 2025
It's been my pleasure. As a company, we don't like to think of ourselves as selling houses, but more as moving people on their property journey. The course of that journey is very often different and assisting with builders or dealing with covenants and negotiations is all a part of the rich tapestry. Thanks for using us Paul and thanks for the review.
1/5
Trustpilotpaid for professional dishonesty & guinea pigging!!
As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.
Agent replied · 24 May 2026
Dear Mr Perin, We can find no record of you as a client and therefore believe this review may be false. As such, we have passed the matter to Trustpilot to help verify your identity. The comments made are wholly untrue. If we are mistaken, please contact us directly, where we would be more than happy to meet with you to discuss your experience. Seymours has proudly served the local area for over 30 years, during which time we have built a reputation for upholding the highest standards.
5/5
TrustpilotThe can do attitude of Oliver the…
The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.
Agent replied · 24 February 2025
Thank you, Graham! We're thrilled to hear that Oliver's can-do attitude and the team's commitment left such a positive impression. We appreciate your kind words and are glad we could provide you with excellent service!
1/5
TrustpilotOmnishambles
Organised a viewing for a rental property in Woking over e-mail, which was not polite in tone. I arrived on-time, and atleast had a phonecall to inform me the agent would be late. I met with the people who had the timeslot after my viewing, and had a minor chat with them. When the agent eventually arrived, he completely ignored the other viewers and when (rightly) called out by them, fobbed them off as one of his colleagues problems and dismissed them. Upon attempting to enter the property, we could not even gain access as the agent did not have keys for this property, which also indicates that they would be useless in any emergency access situation. The buzzer was also broken, another indictment of their maintenance. Agent did not have a contact for the tenant prepared, and had to contact two colleagues just to get a phone number, of which the tenant was not in at the time and would not be back for the day. A sorry indication of their communication standards. At no point was I offered an apology or rebooking opportunity either in person or afterwards via e-mail or phone call (not that i'd want one after this) for an utterly wasted day, having travelled from Portsmouth. Rude, no respect for my time, no professionalism in either email or in-person and zero organisation. Would not want to deal with them again after this.
Agent replied · 24 February 2025
Thank you for bringing this matter to our attention Alex. We sincerely apologise for the poor experience you had during your recent property viewing . This is not reflective of the high standards of service that we strive to maintain.We pride ourselves on delivering professional and courteous service to all our clients, and it is clear that we fell short of those expectations in your case. The issues you encountered, from the level of communication to the lack of organisation on the day of the viewing, are unacceptable and do not align with the level of service we aim to provide.Please be assured that we are taking your feedback seriously. We will be conducting a thorough review of this incident, including addressing the conduct and preparedness of the agent involved, as well as the communication breakdowns that occurred. Your experience highlights areas where we need to improve, as we want all people that interact with our business at whatever level to have the same positive experience as most of our tenants and landlords as reflected in a significant number of our reviews. While we understand your reluctance to continue any further dealings with us, we would like to offer our sincere apologies once more. If there is anything we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us. We value your feedback as it helps us to continually improve our service standards.Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
1/5
TrustpilotLandlords & Tenants Avoid
This estate agent is the worst. They constantly make errors, give incorrect advice, and fail to complete inventory reports I've paid for and then get them wrong. They rarely respond with actual answers and require constant chasing. Their legal paperwork is also full of mistakes.They've treated my tenants so poorly that I now deal with them directly. Rent payments, which my tenants pay on time, are held for over 12+ days, clearly to earn extra interest.Avoid this agency at all costs. They're incompetent, unprofessional, and unethical.
Agent replied · 24 February 2025
We're very sorry to hear about your experience and sincerely apologise for any inconvenience caused. We take your concerns very seriously and would like to investigate further to resolve these issues. Could you please provide us with more information about which office or person you've been dealing with? Thank you for bringing this to our attention.
1/5
TrustpilotSeymours are to be slated
So they say to get in contact as a substandard general reply they do to everyone who gives a bad review here but they don’t say how. So I contacted the agent and Angela answers and says she’s will forward it on to a higher person as she can’t answer any questions and of course no one gets back to me before she rudely tells me that she has another call coming in and has to go because time is money with these guys and cuts me off. If you not going to make them money and your an ex tennant then get the hell out of here is there opinion. Don’t use these illegal traders. They deserve to be investigated. They refuse to let anyone see any properties if they are in receipt of universal credit whether working or not. You’re better off trying Bourne or the letting centre or curchods. Much friendlier people.
Agent replied · 24 February 2025
Thank you for your feedback. We are truly sorry to hear about your experience and sincerely apologise for any distress caused. Your concerns are important to us, and we want to resolve this situation as soon as possible. Could you please contact Vicky McCourts, who is the Head of Property Management in our Woking office.
5/5
TrustpilotThey are very friendly and …
They are very friendly and professional Estate Agent. Helped me at my initial age of finding a suitable property find . Since this is my first house buy I have no experience of the whole process, specifically the Luke O'Brien at Seymour's Woking branch helped me in every way . I am waiting for my mortgage to come through and finis off the buying process . Hopefully I can move in sooner
Agent replied · 24 February 2025
Thank you for sharing your experience with us. We're thrilled to hear that you found our team, and particularly Luke O'Brien, helpful and professional throughout your home-buying journey. As a first-time buyer, we understand how important it is to have clear guidance, and we're glad we could support you every step of the way.We hope your mortgage comes through smoothly and that you can move into your new home very soon. If you need anything else during the process, don't hesitate to reach out!
5/5
TrustpilotWe have been so pleased with the…
We have been so pleased with the fantastic service that the Seymours team have provided us in buying & selling our house.They have been so professional from the start to finish and we can not recommend them enough. A special thank you to Lloyd, Zo, Archie, Luca, George & Nicola and their team for all their hard work.Many tks Luigi & Dina
Agent replied · 24 February 2025
The team will be so pleased to hear this Luigi, it means a great deal. Thanks for taking the time to review us.
5/5
TrustpilotGreat service
Great service from first viewing to completion. Clare was honest and not pushy but maintained good communication throughout and James managed to negotiate a fair price and was always friendly and attentive. Highly recommended. Thanks to James, Clare and the rest of the team.
Agent replied · 24 February 2025
Thanks Josh. It's been a pleasure to work with and share the property journey. If you're passing, pop in and say hi.
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Tell us what you need and we'll put you in touch. Seymours Prestige Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Woking.
