Every review we hold for the WOKING office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery helpful and professional. Organised several property viewings swiftly to ensure we have many options at hand and kept us updated throughout the whole process of finding a new property for rent. It was an overall very pleasant experience and we would highly recommend it, special thanks to Leo Schifano for swift replies and all the help and support throughout the process.
Ali · 15 March 2026
Agent replied · 15 April 2026
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience and that the team was able to organise viewings quickly and keep you well informed throughout the process. It’s great to know Leo’s swift responses and support made such a difference. We truly appreciate your recommendation.
★★★★★ 5/5
GoogleFirst class service from Seymours. We viewed Friday and moving in 10 days later. Excellet viewing with Kez then handed to Amber for the admin part of the rental. Both were always available for any questions or information required and friendly and professional, at the same time. Thank you for making our move stress free!
Debby · 15 April 2026
Agent replied · 15 April 2026
Thank you for your fantastic feedback. We’re delighted to hear that you received such first-class service and that both Kez and Amber made the process smooth, efficient, and stress-free. It’s great to know the team were always available, friendly, and professional throughout.
We truly appreciate your kind words and wish you all the best in your new home.
★★★★★ 3/5
GoogleSam Grundy was very professional, timely and helpful with our search. He answered all of our questions and ensured things were moving at a good pace, kept us updated the whole time and was great with arranging and re-scheduling viewings. Sam's communication was the best of this branch. I would give Sam alone 5 stars.
Milo · 25 March 2026
Agent replied · 15 April 2026
Thank you for your fantastic feedback. We’re delighted to hear that Sam provided such a professional, responsive and supportive service throughout your search. It’s great to know his communication and organisation made such a positive impact on your experience. We truly appreciate your kind words and will be sure to pass them on to Sam.
★★★★★ 5/5
GoogleLeo helped us find a new home swiftly. There were a few concerns over things like energy use etc but he was very responsive, interfacing with the landlord and current tenants to find all the information and put my mind at ease. Extremely professional service and an asset in the Seymours team.
Eve · 15 March 2026
Agent replied · 15 April 2026
Thank you for your fantastic feedback. We’re so pleased to hear that Leo was able to help you find a new home swiftly and provide reassurance by addressing your concerns so thoroughly. His responsiveness and professionalism are qualities we … More
★★★★★ 5/5
GoogleThank you so much to Oli Parkin at Seymours Woking for finding us a awesome rental property.
Oli went out of his way to find us the right property, he was spot on with the type of rental size and price we are after.
Well done Oli, great work!!!!!
Paul Habberley
Paul · 15 March 2026
Agent replied · 15 April 2026
Thank you for your great feedback. We’re delighted to hear that Oli was able to find you such a great rental property and match exactly what you were looking for in terms of size and price. It’s wonderful to know his efforts made such a positive difference. We’ll be sure to pass your kind words on to him.
★★★★★ 5/5
GoogleHaving recently moved in, there have been seem initial teething problems as with anywhere, nothing much, but the professional approach and trades team have allowed me to settle in perfectly. Thanks Maxine especially for the follow-ups, the experience is personal not transactional.
Lee · 15 March 2026
Agent replied · 15 April 2026
Thank you for your thoughtful feedback. We’re pleased to hear that, despite a few initial teething issues, our team’s professional approach helped you settle in comfortably. Maxine will be especially pleased to know her follow-ups made the … More
★★★★★ 5/5
GoogleI couldn’t speak more highly of the estate agent helping us find our new home. Sam was dedicated throughout the process. Many thanks Sam for all your help. Would recommend Seymours if your looking for your new home.
David · 14 April 2026
Agent replied · 15 April 2026
Thank you for your kind feedback. We’re so pleased to hear that Sam’s dedication made such a positive difference during your search. We truly appreciate your recommendation and are glad we could help you find your new home.
★★★★★ 5/5
GoogleI highly recommend Ana Siera, our property manager. Ana is always proactive in handling maintenance issues. Her dedication and support are evident in how quickly she resolves concerns. She significantly enhances our experience. We deeply appreciate her outstanding commitment.
We had an outstanding experience with Seymours Lettings and I personally thank Jade Turner, who made the process of securing home seamless and efficient. She helped us finding the property in very less time . Her professionalism and dedication made the whole process stress-free and she is very responsive all the time.
Bhavani · 25 November 2024
Agent replied · 25 October 2024
Thank you for your wonderful feedback! We're delighted to hear that you had an outstanding experience with Seymours Lettings, and that Jade Turner made the process of securing your home seamless and stress-free. It's great to know her professionalism, dedication, and responsiveness were key to helping you find a property in such a short time. We truly appreciate your kind words!
★★★★★ 1/5
GoogleTL;DR: The flat wasn’t as advertised, resolving it was unnecessarily difficult, and the landlady was more interested in returning to her holiday than hearing us “moan.”
UPDATE 2: The agency response perfectly illustrates the core issue. They lead with deflection, shifting focus away from the property's unacceptable condition and our actual experience, choosing instead to express disappointment that we left a review. While they provide a detailed account of their version of events, there is no genuine apology for the state of the property upon move-in or the subsequent disruption. Referring to these serious issues merely as "unfortunate" fails to provide any meaningful acknowledgment of the problems we faced the day we moved in.
UPDATE: Following our review being posted, we were contacted by the agency and reminded that we had signed a contract stating we would not pursue further compensation, followed by the question of why we had posted the review. To begin - there was no compensation, the Seymours only issued a refund of our money. The did not offer or issued any compensation for the time that we have wasted, for the rental of the van or for the fact that we now have to reassemble all of our furniture back and rush to find another property. To clarify, this is not about seeking anything further, financial or otherwise. It is about the principle. At no point was there any real attempt to acknowledge or remedy the situation in a straightforward way; instead, it had to be argued step by step. Agreements can settle transactions, but they do not erase the experience that led to them. This review reflects that experience, which we believe others are entitled to be aware of when making their own decisions.
The long version:
I believe someone had “quick-fixed” the kitchen together for the viewing using sticky tape. When the place was shown to us, the kitchen did look good, I even opened the dishwasher, and it was not falling apart at the time. You can compare the photos taken on the day of the viewing with the state of the kitchen when we moved in (roughly six weeks apart). By the time we arrived, the sticky tape had completed its lifecycle, and so had the kitchen.
In addition, the curtains were infested with mould, and there was mould on the windows (see photos).
We returned to the Seymours office the same day, where we spent 40 minutes arguing with the management team about whether the flat was in an unacceptable state, and whether the amount of mould was sufficient to legally justify breaking the contract immediately. We also discussed whether the contract explicitly stated that the flat would not contain mould. It was implied to us that, in the absence of such a clause, the presence of mould might not constitute a problem. I am not joking. The mould, it seemed, was only a problem if it had first been formally excluded.
Honestly, I don’t understand why it had to be so difficult to simply say: “We acknowledge there is a problem, we understand that you want to cancel the contract, and we will arrange this.” Instead, the issues were downplayed, and we were told that everything depended on the landlord’s decision.
At that point, our only leverage was the ability to give two months’ notice. We made it clear: either we break the contract immediately with a full refund, or we proceed with notice and leave after two months. That, finally, worked.
We also contacted the landlady, who apologised that we were “having some problem,” which suggested the problem might belong to us. She then explained that she owns numerous properties, has worked with Seymours for decades, and has never had a single issue, presented as evidence that there were still no issues. She agreed to cancel the contract, and then interrupted us to say she would like to continue enjoying her holiday and was not interested in listening to us “moaning.”
Sergey · 9 April 2026
Agent replied · 15 April 2026
We are really disappointed to read your review following the meeting you had with 2 of our Senior Managers in the office Tuesday, especially as you advised no review would be posted or further comments made if we managed to find a suitable way forward for you, which we managed to do within a few hours of your complaint.
We understand that, when you entered the property on your move in date, you found that the kitchen cupboards had started delaminating and you found some black mould around a window and on a blind, which you have attached photos for. When you reported this to us, you advised you no longer wanted to take occupation of the property and immediately requested a full refund and to be released from the agreement. We advised you that we would need to speak to the Landlord to see if they were in agreement to terminate the tenancy, or whether they wished to continue the tenancy, and would rectify the maintenance issues you raised in a timely manner. We were unable to make a decision in the meeting as your agreement is not with us, but with the Landlord. As soon as you left the office, we called the Landlord to see how they wanted to proceed, and they agreed to release you as requested. You then signed to surrender in full and final settlement and received your full refund the next morning once all parties had signed.
At no point did we advise that the mould was not a problem because it was not mentioned in the tenancy agreement. We advised that black mould can appear due to lack of ventilation and heating and that the Landlord would need to treat it, stain block and paint, which would resolve the issue. We also advised that the Landlord would replace the blind.
It was also Seymours who advised you that, if the Landlord did not agree to terminate the tenancy and you remained unhappy, that you would be able to serve notice in May to vacate in July.
We cannot comment on any conversation you had with the Landlord directly, but we agree with your comments about having no prior issues with them, and did explain this in the meeting that we had no doubt that they would deal with the maintenance issues immediately.
I'm sorry that your experience fell below the level you were expecting. We believe we did our best to find a workable solution to an unfortunate situation - which ultimately resulted in the Landlord agreeing to release you from the agreement as per your request.
★★★★★ 5/5
GoogleI am writing to commend one, Leo Schifano, as I have had a great help and experience with him at Seymour’s so far.
He has been incredibly supportive, professional, and very quick to respond to all our questions during the property viewing, initial offer and referencing stage. He’s made the start of the moving process much smoother!
Based on his excellent communication and professionalism at large, I’m confident that this high standard of support will continue right through to the end of the process. Highly recommend his services!
Emmaculate · 9 April 2026
Agent replied · 15 April 2026
Thank you for your fantastic feedback. We’re delighted to hear that Leo has provided such supportive, professional, and responsive service throughout your journey so far. It’s great to know he’s helped make the process smooth from the very beginning. We truly appreciate your recommendation and will be sure to pass your kind words on to him.
★★★★★ 5/5
GoogleDealing with Lettings agents can be an absolute nightmare at times. It’s impossible to even get a call back when you enquire about a property and sometimes when you speak to people they can be quite rude like they don’t want to talk to you. Seymour’s in Woking has to be one of, if not the best estate agents I’ve ever worked with. Rather than me enquire about a property, I felt like I was taken on as a client by Lorenzo and he went above and beyond to help find me a property. He had a huge catalogue of properties for me to view even recommending ones I didn’t see online. Basing it on the information I gave him of what I wanted. He instantly knew what I’d like. It’s very impressive. He booked a bunch of viewings in one day for me. The lady he had show me round was so lovely too. Unfortunately I didn’t get her name. She was chatty, friendly, knowledgeable etc which makes a change from some agents just standing there & making you feel like you’re an inconvenience by viewing. Lorenzo kept in touch every step of the way. Even if he didn’t have any information he would call me to update this so I wasn’t left hanging. I just really couldn’t recommend him enough. Or any of the staff there, they are all great.
Linda · 18 November 2024
Agent replied · 9 December 2024
Thank you for your incredible feedback! We’re so pleased to hear that your experience with Seymours Woking, especially with Lorenzo, stood out in such a positive way. It’s also wonderful to know that our team, including the agent who showed you the properties, contributed to making the process smooth and enjoyable. Your recommendation means the world to us, and we’re so grateful you chose Seymours. If there’s anything we can help with in the future, don’t hesitate to get in touch!
★★★★★ 5/5
GoogleI had the pleasure of working with Jade Turner from Seymours Lettings in Woking, and I couldn't have asked for a better experience. From the start, Jade was incredibly helpful and attentive, showing me quality properties that matched my needs. I took some time to consider my options, but Jade was patient, supportive, and never made me feel rushed. She continued to provide me with other relevant properties that perfectly aligned with my requirements. Her dedication, professionalism, and friendly approach made the entire process smooth and stress-free. Thank you, Jade, for going above and beyond, I highly recommend her to anyone looking for their next home!
Bhaumiksinh · 16 November 2024
Agent replied · 23 November 2024
Thank you so much for sharing your experience! We're thrilled to hear that Jade Turner provided you with such a positive and stress-free journey in finding your next home. Thank you for recommending her, and if you ever need assistance again, Seymours is here to help!
★★★★★ 5/5
GoogleSeymours has been nothing but fantastic and so communicative with every step and change in situation along the way. They've helped me with securing my first place, even with some complications on my side of things and have gone out on many limbs to support my group in finding a place that ticked all the boxes. I cannot thank my main point of contact, Leo, enough. Ever so helpful and personable while trying his hardest to help us with the developing changes in situation. Thank you for all your help Leo and Seymours and when I plan to move again, I wish to go back to Seymours and potentially get Leo's help again. :)
Tatiana · 1 April 2026
Agent replied · 15 April 2026
Thank you for your fantastic feedback. We’re delighted to hear that the team supported you every step of the way, especially through the more complex parts of the process. It’s great to know Leo’s helpful, personable approach made such a positive difference in securing your first home. We truly appreciate your kind words and look forward to helping you again in the future.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jade Turner at Seymour Estate Agents in Woking, and I can’t recommend her highly enough! From our first meeting, Jade was incredibly professional and attentive, taking the time to understand my needs and preferences.
Her extensive knowledge of the local market was evident, and she provided valuable insights that helped me make informed decisions. Jade was always available to answer questions and offered support every step of the way, making the entire process smooth and stress-free.
Thanks to her dedication and hard work, I found the perfect home! If you’re looking for a knowledgeable and trustworthy agent, Jade is the one to call. I highly recommend Seymours because of Jade. Thankyou so much!
Nancy · 27 October 2024
Agent replied · 10 November 2024
Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with Jade Turner and that her professionalism, local expertise, and dedication were truly top-notch; we’re thrilled she was able to assist you in finding the perfect home. Your recommendation means a lot to us, and we look forward to serving you again in the future!
★★★★★ 5/5
GoogleI have had a wonderful experience. It is not a walk in the park finding a house but I never knew it would be so easy especially with the right person helping you. I had Sam Grundy to thank for that. He helped me throughout the process, even when I missed one house, he considered my situation and managed to get my wife and I a lovely home! He was patient with us and considerate and responded to calls and emails promptly! Thank you Sam!
Dr · 11 October 2024
Agent replied · 9 January 2025
Thank you so much for sharing your experience! We're thrilled to hear that Sam Grundy made the process of finding a home easier for you and your wife; and that his patience, consideration, and responsiveness are exactly what we aim for at Seymours. If you need anything else in the future, don't hesitate to reach out. Thanks again for choosing Seymours!
★★★★★ 5/5
GoogleI have had a wonderful experience. It is not a walk in the park finding a house but I never knew it would be so easy especially with the right person helping you. I had Sam Grundy to thank for that. He helped me throughout the process, even when I missed one house, he considered my situation and managed to get my wife and I a lovely home! He was patient with us and considerate and responded to calls and emails promptly! Thank you Sam!
Garikayi · 4 October 2024
Agent replied · 25 October 2024
Thank you so much for sharing your experience! We're thrilled to hear that Sam Grundy made the process of finding a home easier for you and your wife; and that his patience, consideration, and responsiveness are exactly what we aim for at Seymours. If you need anything else in the future, don't hesitate to reach out. Thanks again for choosing Seymours!
★★★★★ 5/5
GoogleWe have had a great experience working with Seymours Lettings, particularly Lorenzo who helped us to secure one new home. He communicates clearly and always keeps in touch with any updates about any progress made. He also took into consideration our requirements for our new home and made sure he secures us one with all of these. We are grateful to have worked with him and would love to work with Seymours again if any need arises.
Rebecca · 18 November 2024
Agent replied · 9 December 2024
Thank you so much for your kind review! We’re happy to hear that you had such a great experience with Seymours Lettings and that Lorenzo was able to help you find your perfect home. Clear communication and understanding your requirements are at the heart of what we do, and it’s wonderful to know Lorenzo exceeded your expectations. We’re grateful for the opportunity to assist you and look forward to working with you again in the future, should the need arise. Wishing you all the best in your new home! 🏡✨
★★★★★ 5/5
GoogleI had the pleasure of working with Sam during my search for a rental property, and I couldn't be more satisfied with the experience. Sam was incredibly helpful, friendly, and professional throughout the entire process. He went above and beyond to ensure I found the perfect place and made the whole experience stress-free. His dedication and expertise truly stood out, and I'm grateful for his support in securing my new home. I highly recommend Sam to anyone looking for a property agent who genuinely cares about their clients.
Hicham · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for your kind words, we're delighted to hear that Sam made your search for a rental property such a positive and stress-free experience! His commitment to going above and beyond to ensure you found the perfect place is exactly what we strive for at Seymours. Your recommendation means a lot to us! Wishing you all the best in your new home!
★★★★★ 5/5
GoogleI thought finding a place in Woking would be tough, but Seymours made it super easy. I got in touch with Jade Turner from Seymours Lettings, told her what I was looking for, and she immediately lined up four viewings that matched perfectly. We found a place on the very first day! Jade was quick to respond to any questions and was really helpful throughout the whole process. Huge thanks to her for sorting everything out when I needed it most. Highly recommend!
Anuradha · 25 September 2024
Agent replied · 25 October 2024
Thank you for your fantastic review! We're so glad to hear that Jade Turner was able to help you find the perfect place in Woking so quickly. It’s wonderful to know that Jade was responsive and helpful throughout the process. If you need any further assistance, we’re always here to help. Thank you again for recommending us!
★★★★★ 5/5
GoogleIf you’re looking for a reliable and personable estate agent in an often manic rental market, I highly recommend Jade Herring at Seymours.
Throughout the entire rental process, Jade was incredibly helpful, guiding me through every step with professionalism, expertise, and a friendly attitude. Jade went above and beyond to ensure everything ran smoothly, always available to answer questions and offer valuable advice. The dedication and attention to detail were exceptional, and I truly couldn’t have done it without their support.
A massive thank you to you Jade for going the extra mile - not very often you get this kind of service.
Amanda · 25 September 2024
Agent replied · 25 October 2024
Thank you so much for your kind words! We're thrilled to hear that Jade was able to provide you with the professional, friendly, and dedicated service that we strive for at Seymours. It’s always our goal to make the rental process as smooth and stress-free as possible, and we're so glad Jade could guide you through every step. If you ever need assistance in the future, feel free to reach out and thank you for choosing Seymours!
★★★★★ 5/5
GoogleI have been working with Seymours for the past three years, and Sabine Alam, has been my Property Manager and she has been exceptional throughout. Her communication has been consistently clear and timely, making the process of liaising between the tenants and myself seamless. Sabine is always professional and attentive to any issues that arise, and I appreciate her proactive approach in managing my property. I highly recommend Sabine and Seymours for anyone looking for reliable property management!
Marsha · 4 October 2024
Agent replied · 25 October 2024
Thank you for your kind words! We’re delighted to hear about your positive experience with Sabine Alam as your Property Manager over the past three years. It’s great to know that her clear communication and proactive management have made things seamless for both you and your tenants. Thanks again for trusting Seymours with your property management!
★★★★★ 5/5
GoogleWhoever is looking to move to Woking, the most important aspect for the move is the Lettings agent you start with. We started with Seymors, looking for a family apartment and we had quite a few requirements because of our new born.
Seymors team, especially Jade Turner was really considerate in all the requests we made and facilitated the viewings and negotiation with the landlord like a true professional.
We ended up finding a perfect home for ourselves, and all thanks to Seymors team.
Keep up the great job guys!
p.s - Shoutout to Lorenzo and Sam Grundy for their support too.
Cheers
Pruthvi · 18 August 2024
Agent replied · 25 August 2024
Thank you so much for sharing your experience with us. We're thrilled to hear that you found the perfect home for your family in Woking and that our team, especially Jade Turner, was able to meet your needs with professionalism and care. We're also glad that Lorenzo and Sam Grundy were able to support you throughout the process. Your kind words mean a lot to us, thank you for choosing Seymours! If you need anything further, please don’t hesitate to reach out. Wishing you and your family all the best in your new home!
★★★★★ 5/5
GoogleLorenzo at Seymour’s is one of the most professional, helpful and friendly people I have ever had the pleasure of dealing with. After we had been let down by another estate agents we were in a very stressful situation and I contacted Seymour’s in Woking just hoping they could help and Lorenzo went completely above and beyond to help us. I honestly cannot recommend him highly enough. Your communication was quick and clear and you managed to restore our hope and lowered the stress levels massively!
Thank you so much again for all of your help.
Sammie · 4 August 2024
Agent replied · 25 August 2024
Thank you for taking the time to share your experience with us. We're delighted to hear about the exceptional service you received from Lorenzo at Seymours. We understand how challenging it can be to deal with setbacks, and we're glad that Lorenzo's quick and clear communication restored your hope and significantly reduced your stress levels. Your kind words and high recommendation mean a lot to us. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 5/5
GoogleI am writing to express my heartfelt gratitude and praise for Jade Turner who helped my fiancé and I secure a beautiful home in the UK from all the way in South Africa!
Her professionalism, kindness, and dedication made the entire process seamless and stress-free. Despite the distance, she kept me informed every step of the way, answering all my questions and addressing any concerns I had.
What impressed me most was her willingness to go the extra mile to ensure I found the perfect property. She took the time to understand my needs and preferences, and her knowledge of the local area was invaluable.
I highly recommend Jade Turner to anyone looking for a reliable, trustworthy, and exceptional letting agent. She truly is a gem in the UK property market!
Simone · 4 August 2024
Agent replied · 25 August 2024
Thank you so much for your heartfelt review! We are delighted to hear about your positive experience with Jade Turner. It's wonderful to know that Jade's professionalism, kindness, and dedication made your move from South Africa to the UK seamless and stress-free. We strive to go the extra mile for all our clients, and we're thrilled that Jade was able to meet and exceed your expectations, ensuring you found the perfect home. Your kind words and recommendation mean a lot to us. If you need any further assistance in the future, please don't hesitate to reach out. We wish you and your fiancé all the best in your new home!
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