Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently had the pleasure of dealing with Manners with our buy to let property that we purchased through another agent. We chose Manners because they are specialists in the private rented sector and their experience is vast. They clearly are market leaders with their marketing. They don't just find any tenant, they carefully selected the right one for our property. Thoroughly recommend them!
Michelle · 29 July 2019
Agent replied
Thank you Michelle for your feedback. We are so delighted to hear that you would recommend us and will pass your kind words on to our staff.
★★★★★ 1/5
GoogleWorst service I have ever received. The people in the Woking office were rude and unhelpful. Took 2 days of phone calls to get any information on an offer I made. Just to be usurped by an offer that was made after mine. I suggest avoiding them and use other estate agents in the Woking area to anyone else who is looking.
Tsar · 29 July 2019
Agent replied
Dear Richard Webb, We're sorry to see that you have given us a 1* rating and we would really like the opportunity to discuss this further. Can you please get in touch with our manager directly by emailing property@mannersresidential.com or calling 01483 590059. Thank you.
★★★★★ 5/5
GoogleHaving struggled with previous letting agents I was worried when it came to moving however Jeniffer & Mark provided fantastic customer service, the entire process was quick and easy. They are knowledgeable and friendly. Nothing was too much hassle. Couldn't recommend enough for renting a new property.
I was very impressed that in most cases emails where replied to the same day.
Oscar · 29 July 2019
Agent replied
Thanks Oscar for your lovely review, we're pleased that Mark & Jenniffer provided you with fantastic customer service! We wish you all the best in your new home.
★★★★★ 5/5
GoogleGreat agent to work with! We had only positive experience with Manners Sales Team for both of our lettings search with them. They showed us through several properties and were patient and not pushy at all. After moving in, their Property Management Team was always available and ready to assist with sorting out inquiries in a timely manner. Thank you Manners!
Tamás · 29 July 2019
Agent replied
Good morning Tamas! Thank you for your lovely review! The staff are delighted they were able to help you with your recent move and we wish you the very best in your new home!
★★★★★ 5/5
GoogleLooking for a new home is hard enough without having to deal with all the plethora of estate agents in the town. But something was different about Manners Residential. They took the time to listen to my requirements, they let me look around the properties they took me too rather than rush me onto the next one. Good job guys!
Selina · 29 July 2019
Agent replied
Glad you found our advice invaluable Selina. We're delighted to have helped in your property search! Always happy to listen and help.
★★★★★ 5/5
FacebookGreat agent to work with! We had only positive experience with Manners Sales Team for both of our lettings search with them. They showed us through several properties and were patient and not pushy at all. After moving in, their Property Management Team was always available and ready to assist with sorting out inquiries in a timely manner. Thank you Manners!
Tamas · 24 May 2018
Agent replied
Good morning Tamas! Thank you for your lovely review! The staff are delighted they were able to help you with your recent move and we wish you the very best in your new home!
★★★★★ 5/5
GoogleGreat experience. They really know how to look after you. Fees competitive, no hidden extras, everything explained from the offset. Also no surcharging of contractors invoices either which seems to be common place among some others in the town. What you see with Manners is what you get. Overall a fantastic service given by knowledgeable staff.
Sam · 29 July 2019
Agent replied
Thank you Mr Barnes for your review and kind words. We believe in transparency, honesty and looking after our clients best interests. You're comments have been passed to our lovely staff.
★★★★★ 5/5
FacebookManners are a gold star business on every level. The knowledge of the team members is flawless and you can see they take pride in doing the the job well. Quite simply they Have NEVER let us down and that means we will NEVER go elsewhere. World Class in the back streets of Woking.
Alex · 19 October 2018
Agent replied
Thank you Alex! Your kind comments have made us all smile today!
★★★★★ 1/5
GoogleWould not recommend. They are never on your side and never do anything to protect the customer, they only have the landlords and money in mind. Considering they are solely a letting agency, I was expecting a lot more from them. They are no better than other agents.
Sean · 26 October 2020
Agent replied
Dear Sean Mamo, We are sorry you would not recommend us. We take comments like yours very seriously, especially as you rented a property through us for a number of years without issue. We would like to investigate your concerns further so please can you email property@mannersresidential.com or call our Manager on 01483 590059 to discuss further.
★★★★★ 5/5
GoogleWould recommend this company and would definitely use them in the future.All of the people I were interact during my letting process were helpful, professional, always kept us in the loop and easy to contact.They responded almost instantaneously to any queries or requests I had. All in all, a great experience.
Rono · 29 July 2019
Agent replied
We're very pleased to read your review and delighted you found us helpful & professional. Thank you!
★★★★★ 1/5
GoogleI did not make a complaint at the time but after receiving an email of the property we viewed TWO MONTHS LATER I feel justified in doing so.
My friend and I viewed a property in Knaphill on 28/07/2020. Our original viewing time was meant …
Chloe · 22 September 2020
Agent replied
Dear Chloë,
Thank you for your time on the phone earlier on.
I would like to reiterate my sincere apologies to you, and of course your friend, in relation to the catalogue of events in July that caused your dissatisfaction with Manners Residential. As discussed some of these events were beyond our control, but some of them could have been handled better. Rest assured I will be reviewing staff training needs along with a separate review of some of our systems to ensure, where possible, this doesn’t happen again.
As you have now received an explanation of the events two months ago, and also recently when the property unexpectedly came back onto the market, I genuinely hope that your impression of Manners Residential has become a little more positive.
Please don’t hesitate to reach out directly to me in the future, should you wish to give Manners Residential another chance.
Yours sincerely,
Nick
★★★★★ 5/5
FacebookNick and the team at Manners have provided a courteous, freindly and professional service since I started renting my property out in 2015. I would have no hesitation recommending them.
Stuart · 24 April 2019
★★★★★ 5/5
FacebookBeen with Manners for over a decade. Always helpful and find reliable, good quality lodgers. Nick has to put up with my various panics with amazing patience. Highly recommended
Brad · 18 May 2019
★★★★★ 1/5
GoogleManners Residential were nothing but trouble from the start. I wrote an accurate review about my terrible experience with this company 15 months ago. Manners Residential initially contacted me about it at the time, obviously not happy that I had thought to actually write down the things they get up to & the way they do business but because I had written evidence of this at the time they quickly backed down knowing they could do nothing about it. Fast forward 15 months later and they are trying again. Just got a special delivery letter just a few days ago regarding it. This time they are in luck because I have since thrown away my documentation so now if they try to make a legal issue out of it I am no longer able to prove my words as true. However I can still state the following. If you take a letting with this company you may find that they have compromised morals, you may find yourself given 2 months notice to leave the premises regardless of keeping fully in line with your tenancy agreement (i.e. home in good condition and rent always paid on time) even if your tenancy runs out in 3 months, you may find yourself only getting a slice of your deposit back even though the only damage found was a broken bolt from an attempted burglary (which you reported), You may find that they arrange viewings for potential new tenants at 18:30 and then don't show up until 21:10 expecting to be let in. You may find that they will just turn up at your home one day without notifying you even though they have to contact you first & give 24 hours notice. But one thing they certainly will do is not only will they threaten you with legal action if you write a review of them that they are not happy with. They will also threaten legal action against your family whom have done nothing to oppose them. Somehow me writing a review under my own name upset this company so much that it has prompted them to threaten legal action against my wife as well, who has done nothing to upset this company. This is one thing I can prove as I have the document addressed to my wife. But this company seems to be the sort of company that acts how they want & then thinks later. And that is a shame. My advice is, save your money & a lot of unnecessary hassle. go to a professional & reputable agent. don't go here.
Andrew · 27 May 2014
★★★★★ 4/5
GoogleI had a positive experience of using Manners to purchase and to let a property. They provided a friendly, personalised service, responded to my requests promptly and never needed chasing. Well worth considering if you're looking to sell or let.
Alex · 29 July 2019
Agent replied
We really appreciate your positive review Alex, thank you!
★★★★★ 5/5
GoogleI would have given Manners Residential 10 stars if I could!! They are excellent at what they do. Their advice is honest. Their fees are fair. I would certainly recommend them to anyone looking to sell or rent their home.
Mary · 29 July 2019
Agent replied
Thank you Mary for the 10 stars! You're lovely comments have made our day!
★★★★★ 5/5
GoogleGreat company, great staff. What they don't know about property in Woking isn't worth knowing. Their Property Management department is exceptional and they always get things done quickly with the minimum of fuss. Thoroughly recommend!
Nigel · 29 July 2019
Agent replied
We really appreciate the recommendation Nigel, thank you! Pleased to hear our in-house Property Management department have done an exceptional job for you!
★★★★★ 1/5
GoogleWorst service I have ever received. Made an offer. Had to wait days for a reply. Just to be told an offer after mine had been accepted. Absolute joke. Would never use them again.
Cassie · 29 July 2019
Agent replied
Dear Cassie Gibson, We're sorry to see that you have given us a 1* rating and we would really like the opportunity to discuss this further. Can you please get in touch with our manager directly by emailing property@mannersresidential.com or calling 01483 590059. Thank you.
★★★★★ 1/5
GoogleUnprofessional and not happy to hear it.
Still considering complaining to their professional bodies.
Don’t bother asking me to contact property@mannersresidential.com as nobody ever responds at that address.
A landlord.
A · 25 September 2020
Agent replied
Dear AR,
We're sorry to see that you have given us a 1* rating and we would really like the opportunity to discuss this further. Could you please call our Manager on 01483 590059 so we can establish what is is you are actually unhappy about in order for us to have an opportunity to rectify any issue you may have experienced. Thank you.
★★★★★ 5/5
FacebookThe team has been very helpful since we started looking for our new home. They provided support from the beggining and we could see joy in everything they did. A big thank you.
Carmen · 28 July 2019
Agent replied
Thanks Carmen! It was our pleasure!
★★★★★ 5/5
GoogleReally helpful staff, great service, good choice of service levels for reasonable fees. I would thoroughly recommend Manners Residential if you're looking to sell or rent your property..
Andrew · 29 July 2019
Agent replied
Thanks Andrew for the recommendation, it's very much appreciated! We're glad to have helped and give you peace of mind.
★★★★★ 5/5
GoogleVery helpful and efficient team! Always ready and able to give advice and to help keep the process moving when renting a new property. Would definitely recommend
Megan · 29 July 2019
Agent replied
Thank you Megan for your lovely review! Our staff are very happy knowing they dealt with the everything for you efficiently!
★★★★★ 1/5
GoogleVery poor service from this bunch, took a chance using them and did not pay off due to lack of knowledge and poor advice, would not recommend.
James · 29 July 2019
Agent replied
Dear James Smith, We're sorry to see that you have given us a 1* rating and we would really like the opportunity to discuss this further. Can you please get in touch with our manager directly by emailing property@mannersresidential.com or calling 01483 590059. Thank you.
★★★★★ 5/5
GoogleRecommended to me by a friend.
Staff are very professional, very helpful and quick to respond. I would definitely recommend.
Antony · 29 July 2019
Agent replied
Thank you Anthony for your kind feedback. We are so delighted to hear that you would recommend us and will pass your warm words on to the staff.
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