Manners Residential reviews

★★★★★ 5/5

Google

I was recommended to Manners Residential by a friend who used them to rent out their property recently. I was looking to buy a house to rent with some money I'd inherited and since they are both a Letting agent and involved in 'buy to let' they seemed like a sensible choice. I was not disappointed! James was extremely knowledgeable and helpful not only with the purchase of a very suitable property but also in finding me a good tenant. The whole process took less than 2 months as James has existing landlords on his books who want to sell their rental property. The staff were all pleasant and friendly and overall it was a very good experience dealing with Manners Residential.

C · 29 July 2019

★★★★★ 5/5

Google

We have placed our B2Let apartments with Manners Residential for many years now and never in that time have we regretted the decision. Their professionalism; depth of knowledge of the industry; advice and the fact they are always prompt in getting back to us with answers makes Manners the first choice for current or prospective landlords. Nigel and Nick have been particularly helpful to us - but in all honesty whoever you deal with, you will inevitably be met with friendliness and courtesy. Do not waste your time with other Letting Agents in Woking if you want peace of mind.

Tim · 29 July 2019

★★★★★ 4/5

Google

There are few things to improve within Manners Residential. First of all, communication between the members of staff and more efficient record keeping, because at the moment it seems that the left hand doesn't know what the right hand is doing and it doesn't leave a good impression on us as customers. Also, response time could improve as well. When sending a query over via email, sometimes we had to repeatedly send the same email or follow up by call after a week or so to get any response. Review revised after a prompt response from Nick from Manners with an apology and explanation. Thank you Nick for taking time to respond to the outlined points. I have now removed some of the comments thanks to a better understanding of the background. On a positive note, all the members of staff has always been polite and helpful both via telephone and during the viewing process (Mark was very helpful).

Linda · 29 July 2019

★★★★★ 5/5

Google

We have been relying on Manners Residential for over 15 years and their knowledge, professionalism and hard work have made our rental business a successful one. We depend on Nick Griffiths and his team to find good tenants and minimise any voids that may occur. This has worked well for us and the rental yields have been good. Nicky Manners and her team look after our tenants and that can be a thankless task. Both tenant and landlord depend on an effective intermediary to resolve issues speedily and fairly as things can go wrong and do. We certainly value the service that the Property Management team provide. For as long as we have the rental business, we will look to Manners Residential as our trusted agents. The fact that all the staff are such nice people is a bonus!

Ken · 29 July 2019

★★★★★ 5/5

Google

I've been having a great experience. I was looking for a property to rent and they were very helpful. They answered all our doubts quickly during the process. Nick, who has shown the place to us, was very kind and he's let both of us see the flat in person even though the coronavirus crises following apropriate safety measures. The flat is good and comfy also near town centre. We are very satisfated with this choice.

Bárbara · 19 June 2020

★★★★★ 5/5

Google

From the outset we communicated with Nigel mostly via email which he was prompt in replying to, all questions were answered. Once our offer had been accepted Jennifer took over finalising the signing over of the flat to us, everything went smoothly and any questions we had were also promptly answered and if she didn't know the the answer she would find out for us. Both were very friendly and happy to help.

Barney · 29 July 2019

★★★★★ 5/5

Google

I had a very good experience with Manners Residential based in Woking. The Woking staff are very kind, polite, professional and above all very helpful especially Nigel and Clare. Would definitely recommend to friend & family. Keep up the good work. Thanks, Vivek

Vivek · 29 July 2019

★★★★★ 5/5

Google

Very quick, professional service. Our agent Nick was very helpful- team had great communication going on and we always had someone to talk to if needed. Very happy and satisfied with the whole process- stress free!

Anna · 27 June 2020

★★★★★ 5/5

Google

I've dealt with Manners since 2015 when I moved overseas and needed to rent out my property. Nick and the team have always provided a courteous, professional service and I have no hesitation in recommending them.

Stuart · 29 July 2019

★★★★★ 1/5

Facebook

I did not make a complaint at the time but after receiving an email of the property we viewed TWO MONTHS LATER I feel justified in doing so. My friend and I viewed a property in Knaphill on 28/07/2020. Our original viewing time was meant to be in the morning as we were viewing other properties in the area that day and had lined them up in accordance, I was emailed an hour beforehand telling me that this had been cancelled with no explanation as to why, I then rang their office to be told that they could only fit us in at 4.15pm, I informed them that this was an inconvenience to us as we do not live in Woking however we conceded because we knew that this was most likely the property we wanted. We waited the three hour gap in Woking to view this property and the estate agent was 15 minutes late. Once viewing we sat outside and decided that we would very much like to rent, we then rang their office WHILST STILL SAT OUTSIDE THE PROPERTY to be told IT HAD ALREADY BEEN LET EARLIER THAT DAY, not only this but we were not offered an apology just "it's already been let, can we help you with anything else? no? bye?". We of course were extremely disappointed and angry as we had wasted three hours of our time waiting to see it and thought we had found the perfect flat. My friend has now found a place of her own as she was on a time limit to move out, and now I am being emailed TWO MONTHS LATER to be informed that the place we WANTED is actually available? We are absolutely disgusted with the service provided to us by Manners residential and would like this to be passed on to Senior members of staff and would like a response

Chloë · 26 September 2020

★★★★★ 5/5

View Agents

Excellent Service

Manners supported me in letting my house and found fantastic tenantsin record time! They've been courteous and efficient throughout, without putting any pressure (like some other pushy agents I dealt with), and were helpful and understanding during an otherwise stressful time. I couldn't have dreamed of more suitable tenants and there have been no problems whatsoever. A big thank you to the whole team, especially Nick and Nigel!

Mandy · 2 August 2017

★★★★★ 1/5

Google

I absolutely agree with Andrew. Very unprofessional and know nothing about what they are doing. Showed me the property and I liked it and went ahead and made an offer and apparently got declined by the Landlord. LOL felt like I applied for a mortgage or a credit card. Where the real case was the agent had seeked another prospective client of his choice. My response: You have no record because Mr. N G (your agent) has not put it on the system. We viewed the property on the 11th of December 2014 with Mr. N G at 11:30 AM, came home after that and filled up the Application for Tenancy and Guarantor Application and sent it out through email by 12:45 PM that very day. If you are the owner then I would like to know why our offer was not put through. I have all my emails and application forms as proof.

S · 29 July 2019

★★★★★ 1/5

Google

Avoid if you are a tenant!! They don't help the tenant at all, they only help the landlord/landlady. In my case, my landlord harassed me over the phone because I didn't want to allow any viewings in the flat if I wasn't present and the agency didn't do anything. They told me that even if is my right as a tenant to deny the viewings, I signed a contract where it was said that I would have to allow viewings once I handled my notice in. So I started a spiral of viewings where no one turned up or I was phoned in the last minute to tell me that the viewing was cancelled. In the meantime, the landlady and landlord were accusing me of being the reason of the cancellations. Amazing. And when the flat finally was rented for a new tenant, the agency booked another viewing for the new tenant to take measurements. Don't even bother to clean the flats, the people that go to do the check out will find something , even dust on top of the doors, so don't waste your time trying to clean the flat because will be useless. This is the only time I have been accused of insufficient cleaning. My worst experience ever with a letting agency in the UK. Won't use it again.

Marta · 29 July 2019

★★★★★ 1/5

Google

If I could rate manners a zero I would the worst managing agent I've ever seen and I have dealt with a couple before. Never think of renting through them they are cheaters and not honest so as the maintenance people they send and you are gonna suffer, so stay away. And if you are a landlord don't think your property is in safe hands you will discover the bitter truth later and you will pay for it unless you don't care about the property you own.

The · 29 July 2019

★★★★★ 5/5

Google

Having dealt with a number of so called "agents" in Woking (mentioning no names but they lay in Commercial Way), I was recommended Manners Residential from another local Landlord. Best decision I've made. From the very start of our business relationship they have been professional and offered sound advice. I have recently increased my property portfolio and they helped me source suitable investment properties in the local area based upon their extensive local knowledge. Viva! Manners Residential - A truly excellent company!

Happy · 29 July 2019

★★★★★ 5/5

Google

I have dealt with many letting agents over the years but in my opinion Manners Residential is by far the best Woking property agency that I have ever had the pleasure to deal with! The staff are extremely knowledgeable, professional and above all courteous. Nothing is too much trouble for them and I always feel they have my best interests at heart when they dispense advice to me. Manners Residential have a clear and concise fee structure, which is vital for any Landlord to consider when selecting a trustworthy company to deal with such a high value asset like an investment property. Overall they have my full recommendation for any Landlord, experienced or not, who would like to use a great independent company. Edit: I have recently dealt with them on a sale of a property and they were just as efficient!

Alison · 29 July 2019

★★★★★ 5/5

Google

Fantastic service from Nigel, Daniella and Nick. Pleasure to deal with, thanks very much. Best agency in Woking, very professional and customer focused. Highly recommended, will be using them again. Many thanks.

Piotr · 29 July 2019

★★★★★ 5/5

Google

I have rented my first ever place via Manners Residential. It was nothing but a pleasure to deal with my consultant Mark. Once i have moved in, I have experienced a few issues with the property (all which could not be prevented, so it's not the agency fault). The Management team member, Julie, has been nothing but very proactive, understanding and supportive in the process of resolving those issues. I would strongly recommend them as an agency. They are big enough to have some great properties but also, they are small enough to still care about their clients (tenants in this case) experience. I hope our relationship continue being as good throughout my tenancy as they are now. Strongly recommend them :)

Magda · 29 July 2019

★★★★★ 1/5

Facebook

There are 3 two bed properties on the current manners portfolio under 1000pcm in Woking . I applied for all of them yesterday in a bid to reduce my current rental outgoings In a 30second conversation this morning I was told that if I currently live in a property and need to give the right and correct notice period that I would not be able eligible to view or move in because you guys wouldn’t wait that long! So am I right in thinking then that I would need to be currently homeless to move in or are these sham properties fakes purely to attract punters and get your books filled? I mean you must demand a notice period from your current tenants, how can you not honour the required notices of other agencies. If you have not filled the property in a timely enough manner it is not my fault and I shouldn’t be predudiced against for being a good tenant and trying to do it right when moving out

Robin · 28 July 2019

★★★★★ 5/5

Google

Fantastic service from Nigel, Daniella and Nick. Pleasure to deal with, thanks very much. Best agency in Woking, very professional and customer focused. Highly recommended, will be using them again. Many thanks.

P · 19 July 2019

★★★★★ 1/5

Google

I am only giving them 1 star as it is necessary to give them this to leave a review. Everyone I have dealt with directly have been abrupt , rude and absolutely useless. After our flat got broken into manners nor our landlord seemed to care (only about when the door was being replaced) . Nicky at manners has to be up there as 1 of the worst people I have ever had the misfortune of dealing with. Upon moving out of the property due to the break in, when I rang Nicky to inform her where the keys are she felt necessary to spend 10 minutes belittling me and listing reasons she is dissapointed in me as she was unable to find 1 set of keys in the property, by far the number 1 rudest "professional" exchanges I have ever had absolutely venomous woman. DO NOT RECOMMEND.

Pops · 10 December 2018

★★★★★ 5/5

Google

Always great service from Nick at Manners Residential. We have used them for several years now, and continue to recommend them to others

Catherine · 29 July 2019

★★★★★ 5/5

Google

Our properties have been served by Manners for several years and we cannot foresee a time when we would ever consider changing managing agents. Their efficiency, attention to detail and friendliness are as good as you will see in any business anywhere. But most of all we can trust them to do what they say they will. They are in 3 words "a class act".

Alex · 29 July 2019

★★★★★ 5/5

Facebook

Manners are fantastic in what they do, they understand Landlords and Tenants alike and find perfect matches. Nigel and Hannah have to be mentioned as being incredibly professional and helpful throughout the letting process, and the rest of the team in Woking are also very knowledgeable and helpful too. I would recommend thier services and am very happy with the end results. Thank You Manners Team.

David · 1 June 2018