Every review we hold for the Witney office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent experience with Richard. He is very cooperative and helpful. He shoes me the property and during our conversation I found Richard is great man, polite, decent and very humble.
He explained me bit by bit with my lots of questions patience.
Wish him good luck.
Regards
Malik Yasir
Be · 1 April 2023
Agent replied · 30 July 2023
Hi Malik, thanks so much for your kind comments regarding Richard's helpful service on your viewing, so pleased that it was a great experience for you. Best of luck with your property search, Vanessa
★★★★★ 5/5
GoogleI received an excellent service from Gatekeeper. They were very helpful and I didn’t encounter any problems during the whole process.
Presley · 7 April 2026
Agent replied · 13 April 2026
We’re really pleased to hear you received such excellent service and that everything went smoothly throughout. Thank you for your kind feedback.
Best wishes,
Dan Thorne | Sales Director
★★★★★ 5/5
GoogleI had a nice experience with each and every stage and still receiving support at the moment, each and every team members that I had contact with are awesome 👌. …
Mary · 13 January 2026
Agent replied · 13 April 2026
Thank you so much, Mrs Siyanbade, for your kind words and for taking the time to leave such a positive review. I’m delighted to hear you’ve felt supported throughout every stage and that the team have made such a great impression. We look forward to continuing to support you going forward.
Best wishes,
Phil Kendall | Sales Director
★★★★★ 5/5
GoogleTaylor was so friendly and very helpful with all my queries. Taylor arrived early to let me view the property which is convenient to me as well.
Elie · 25 July 2024
Agent replied · 24 August 2024
Dear Elie,
Thank you for your kind review. We're delighted to hear that Taylor was friendly, helpful, and accommodating to your schedule. Your feedback is greatly appreciated.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
Google"Fantastic home viewing experience with Gatekeepers! Taylor, our agent, was amazing! Knowledgeable, friendly, and made the process easy and stress-free. Highly recommend Taylor and Gatekeepers. 5 stars!"
Ashwin · 25 July 2024
Agent replied · 24 August 2024
It is amazing to hear that Taylor made your viewings stress free and easy, that is exactly what we are looking for! Really appreciate you taking the time to leave feedback.
Thanks,
Dan Thorne
Sales Director
★★★★★ 1/5
GoogleThe customer service was absolutely abysmal. Despite giving them advance notice that I would be 10-15 minutes late for the viewing because I was travelling from Nottingham, they went ahead and cancelled my appointment while I was almost there. Furthermore, I was given inaccurate information about the availability and pricing of an apartment by the staff. I even offered to make improvements to the Beechgate apartment myself, but I wonder if the the landlord is aware of this. This is truly the worst possible place to showcase your property.
ENG · 21 April 2024
Agent replied · 20 June 2024
Thank you for taking the time to share your feedback on the phone with me. I appreciate you taking the time to explain the situation and the opportunity to address your concerns.
As discussed I apologise for any misunderstanding regarding your appointment. While we strive to accommodate all our customers, waiting for 20-30 minutes becomes challenging, particularly when our schedule is fully booked as we would be in the difficult position of having to cancel other customers for later appointments. I understand your perspective and acknowledge that cancelling your appointment while you were en route was not ideal.
Regarding the availability of the apartment, I am deeply sorry for any confusion or frustration this caused. Ultimately, it would be impractical to conduct the application process before each viewing was booked. Additionally, the decision to accept an application ultimately rests with the landlord. In today's busy rental market, landlords often receive multiple applications and must make difficult decisions based on various factors.
Once again, I apologise for the negative experience you had with us. If there's anything further I can do to assist you or if you have any additional concerns, please don't hesitate to get in touch with me directly.
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleI have been dealing with Gatekeeper for a couple of years. They are very professional. I personally thank Kenya who took me through the viewing process. The communication is really top notch and she clarified everything I wanted to know. I recommend Gatekeeper
Tsitsidzashe · 27 July 2023
Agent replied
Hi Tsitsidzashe, Thank you for your amazing 5-star review! We're thrilled to have been serving you for the past couple of years and are delighted to hear about your positive experience with Kenya. We truly appreciate your recommendation and look forward to continuing to provide you with top-notch service. Kind Regards, Vanessa
★★★★★ 5/5
GoogleTaylor was absolutely amazing. She greeted us with a lovely smile. The whole time we were there she was answering all the questions with great enthusiasm. She should be promoted instantly.
Anar · 21 April 2024
Agent replied · 20 June 2024
Thank you, Anar, for your kind words! We're thrilled to hear that Taylor provided an amazing experience during your visit. We'll be sure to pass along your feedback and recognize her enthusiasm and excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your review!
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleAnnabel was very professional and knowledgeable about the property during our viewing, and clearly explained the application process.
Catherine · 25 November 2024
Agent replied · 9 December 2024
Thank you for your kind feedback, Catherine! I’m delighted to hear that Annabel’s professionalism and knowledge made your viewing experience so positive. It’s great to know she provided clear guidance on the application process as well.
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleI chose to rent my property out when I moved in with my Boyfriend.
I have been exceptionally impressed by the service I have received from start to Finish. I would like to make a special mention to Ben and Lucy for all their hard work, effort and support. It is much appreciated.
From marketing to inventory and utility switches it has been a smooth and painless exercise.
Katie · 16 September 2018
Agent replied
Thanks Katie. It sounds like exciting times ahead. I appreciate you taking the time to recognise Ben and Lucys efforts. Best wishes, Vanessa - Marketing Director
★★★★★ 5/5
GoogleOn time polite informed professional and friendly only problem was not as listed .
Not first floor which is very disappointing
Kind regards Julieane
Julie · 13 February 2026
Agent replied · 13 April 2026
Thank you for your feedback, Julie! I’m delighted to hear that our team provided a professional and well-informed service. We’re always here to help and appreciate your kind words.
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleClare was really kind and detailed everything we needed to know about the property.
Aishwarya · 12 December 2024
Agent replied · 26 December 2024
Thank you, Aiswarya, for your wonderful review. It’s great to hear Clare provided you with clear information and a positive experience. We’re glad you found her approach helpful!
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleGatekeepers has for the past two years let our property. They have been professional and extremely helpful to a new landlord. I can’t rate them highly enough particularly Lucy who has been on hand to give me advice when necessary.
Alison · 16 July 2023
Agent replied · 30 July 2023
Hi Alison, wow what lovely feedback to receive, thank you so much. Lucy will be so pleased with your comments and its so good to hear that the service you have received has been helpful and professional. All the best, Vanessa
★★★★★ 5/5
GoogleI'm so happy with the service I receive from Alex, and the team, at Gatekeeper.
Alex is always professional and polite. All updates are timely and cover the relevant information.
It's been a while since I had an agent who offered such great support and who I felt was in my corner!
Thank you Gatekeeper and Alex!
Lulu · 30 July 2021
Agent replied
Fantastic feedback, many thanks! Kind Regards, Vanessa - Marketing Director
★★★★★ 1/5
GoogleBullies
..awful experience as prospective tenant.
waiting for my £700 to be refunded.
Refused to clean flat walls despite serious mould issue and me declaring this work requirement before putting deposit down.
Asked for landlords address as per legal right, and have been lied to regarding the law.
Had my flat offer pulled. Now not refunding my money.
Now I have no home to move in to as I handed my notice in to current home and booked a removals van, then they cancelled the whole thing.
It's a circus. Avoid.
A · 25 January 2024
Agent replied · 25 March 2024
Dear Alys
Thank you for sharing your experience with us. I am genuinely sorry to hear about the challenges you faced during your journey with us, and I appreciate your openness.
Please know that we're actively investigating and working to address the matters that you raised promptly. I apologise for any confusion during our processes and we are reviewing our procedures to ensure a smoother experience moving forward. Your feedback is so important to us and we are committed to making improvements.
Once again I apologise for any inconvenience caused and appreciate your understanding as we work to make things right.
Kind Regards
Dan Thorne
Sales Director
★★★★★ 5/5
GoogleI was assisted by Kenya, she was very helpful and kind. Appointment was right on time and her communication skills was amazing 👏. Thank you …
Kelz · 21 May 2024
Agent replied · 20 June 2024
Thank you, Kelz, for sharing your experience! We're delighted to hear that Kenya provided excellent assistance and made sure everything ran smoothly during your appointment. We'll be sure to pass along your kind words to her. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Dan Thorne
Sales Director
Gatekeeper
★★★★★ 5/5
GoogleGatekeepers are very professional and I appreciate thier service in high stands. The Richard was friendly efficient and very transparent. He explained everything very clearly and with no pressure. Felt very comfortable asking questions and talking about concerns we had. Thank you very much.
Sarala · 2 March 2023
Agent replied · 30 July 2023
Hi Sarala, thank you so much for your kind comments regarding the service you received from Richard, he will be so pleased to receive them. All the best, Vanessa
★★★★★ 5/5
GoogleAnnabel was amazing and so polite! Very informative and made us feel very comfortable. Thank you!
Matilda · 1 November 2024
Agent replied · 8 November 2024
Thank you, Matilda! I'm thrilled to hear that Annabel made you feel comfortable and well-informed during your viewing. We truly appreciate your kind words.
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleMy experience was fabulous. I truly appreciate Jenna’s personality and her attention to details. I have found a property letting agent i can relate with. I encourage everyone reading this review to give them a try 😊.
Thanks once more Jenna and Richard and thanks Gatekeepers. …
JENNIFER · 2 November 2022
Agent replied · 30 July 2023
Hi Jennifer, what a lovely review to get, thanks so much both Jenna and Richard will be so pleased with your comments. I am so pleased you had such a good experience with us and really appreciate you taking the time to leave us a 5 Star Rating. All the best, Vanessa
★★★★★ 5/5
GoogleAnnabel was very friendly and professional. She answered all our questions and was very knowledgeable about the property.
N · 24 September 2024
Agent replied · 24 October 2024
Hi N Laqua,
Thank you for your kind words! I’m thrilled to hear that Annabel provided you with a friendly and professional experience, and that she was knowledgeable about the property. If you have any more questions or need further assistance, please feel free to reach out.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 1/5
GoogleIt's taken me years to get free of this agent, so please be very wary of signing a contract with these people.
The rent Gatekeeper was able to achieve was significantly lower than the agent I use now.
The maintenance work done by their contractors was often very over priced and of a poor standard.
So issues were not rectified and I was forced to pay over and over to fix the same thing.
One example is a bathroom that was leaking for years. When I moved to the new agent, the issue was finally fixed at a good price.
The property is a house in multiple occupation which is let by the room, so to get rid of this agent, I had to serve notice on all of the tenants I had already paid them to source!
I felt sorry for the tenants, but the alternative was to stay with Gatekeeper.
The reason I had to serve notice was they said they would continue to charge me commission for the life time of the tenants, even once I had sacked them as an agent and paying a new agent to manage the same tenant and the property. Gatekeeper would literally be getting paid for nothing!
This whole process cost me a lot of money, due to voids and returning the rooms to a lettable standard.
The last tenant to leave, was so desperate to stay I felt sorry for him. Gatekeeper said that the only way they would release me, and not have to pay them commission for life to allow him to stay, was to pay them a whole month in rent. Because felt sorry for the tenant I reluctantly agreed to it. In light of the fact I had informed Gatekeeper of their many significant failings as an agent, I find their attitude to both me and the tenant to be utterly ruthless!
The new agent is a lot more pro active and involved in the management of the property. They are making sure the cleaners are doing a good job and that maintenance issues are addressed before they become an expensive issue. I cannot say the same for Gatekeeper.
I am so glad I got Gatekeeper out before the tenant eviction ban comes in (see Renters Reform Bill). Under the new rules coming, I would not be able to serve notice on the tenants using a section 21. I would then have been stuck with them for many years to come, which would have cost me a lot of money, stress and hassle!
So again, please be very wary of signing a contract with these people...NegativeQuality, Value
Kevin · 28 December 2023
Agent replied · 20 June 2024
Dear Kevin,
I hope this message finds you well. I just wanted to get in touch regarding the reviews that you left, which came as a surprise to all of us. We have clearly misjudged the situation, and I am incredibly sorry for not understanding how strongly you felt and the frustration you have experienced.
We genuinely thought you were satisfied with our services, but it turns out that we were wrong. If we had known how you felt, we would have come up with a different solution for you. As a result, your feedback has left us a bit shaken.
As one of the founders, I have tried to schedule a call to try to come up with an amicable resolution for you. But I completely understand your decision in not wanting to discuss the matter and wish to move on.
Once again, I'm sorry that it came to this point, and I truly appreciate your honesty. In the unlikely event that you change your mind and do want to discuss the matter further then you have my direct line number.
Wishing you all the best
Phil Kendall
★★★★★ 5/5
GoogleTaylor was very friendly and helpful and engaging conversationist. Thank you and all the best for a brilliant career ahead
Rose · 3 August 2024
Agent replied · 24 August 2024
Hi Rose Maria,
Thank you for your kind words! I’m delighted to hear that Taylor made a positive impression and provided helpful service. We wish you all the best, and if you need anything else, don’t hesitate to reach out.
Best regards,
Dan Thorne
Sales Director, Gatekeeper
★★★★★ 5/5
GoogleFrom start through to finish I found this estate agent to be polite, courteous and efficient. I have been kept up to date with every step and have had calls, texts and emails advising me at every step. I have been impressed and this influenced my choice of property. Asheley is highly recommended as she has helped me so much
Sara · 19 March 2020
Agent replied
Hi Sara, so pleased to read your lovely feedback, particularly regarding Asheley. I am so pleased that you have found the team to be polite, courteous and efficient. Kind Regards, Vanessa - Marketing Director
★★★★★ 5/5
GoogleVery friendly and great customer service. Richard was very patient and showed us a beautiful property. When we got there he was already there waiting for us, respects time. I really appreciate that. Gatekeeper is the best!
Gladys · 30 June 2023
Agent replied · 30 July 2023
Hi Gladys, so nice to get your lovely comments on the service Richard provided for you, he will be so pleased! All the best, Vanessa
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