Trusted Agent profile · Witney
★★★★★
1,749 reviews across 2 platforms
13 Corn Street, Witney, OX28 6DB, OX28 6DB
Connells's office in Witney, at 13 Corn Street, is rated 2.1 out of 5 across 1,749 reviews on two platforms, including 121 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Connells Witney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Witney.
Every review we hold for the Witney office, from every platform, shown as written. First names only.
1/5
TrustpilotVery disappointing experience with…
Very disappointing experience with Connells. The staff were unprofessional and completely unhelpful whenever problems came up. Instead of trying to resolve issues, they avoided contact and ignored messages for weeks. I had to fight for over 10 weeks just to get my deposit back, which caused unnecessary stress and frustration. Communication was terrible throughout the whole process. I would not recommend this agency to anyone.
5/5
Google5 stars specifically for Kyla- very personable, responsive & helpful. Made the experience from viewing to 'offer accepted' stress free & enjoyable thanks to her determination to find answers to questions almost immediately, alongside being really easy to chat to & takes the time to do so..super important when making such a big decision of buying a house!
Hello Tara, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Kyla made your home-buying experience stress-free and enjoyable. It's great to know she was personable and responsive throughout the process. Best wishes, Lucy, Customer Relations Team
5/5
GoogleOn the good advice from Kyla , Dan came to view and value our property, I was very impressed with the research he had done before he arrived, so he knew the area and details of our property. He also had a good idea of similar local properties and their value. Very good service. Thank you.
Thank you for taking the time to leave us your 5* review Anna! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
5/5
GoogleThank you Shane & Sam for helping us to move to our new house. Explained everything in details and the process was so smooth. Always reached out for what needed to be done. We are indeed satisfied and happy with the service. Thank you Connells.
Many thanks Vinod Jayawardana for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor they do not contact you
Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.
1/5
TrustpilotI loved the property on their site
I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?
1/5
TrustpilotDisappointing Experience with Connells Estate Agency
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!
5/5
GoogleJamie was so helpful
Thanks Jon for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
1/5
TrustpilotRude and do not communicate dont…
Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs
5/5
GoogleWe worked with Samuel from the Lettings department, great service and very professional.
Thank you so much for your positive review! We are thrilled to hear that Samuel provided you with great service and professionalism. We are committed to providing exceptional experiences for our customers and are grateful for your feedback. Thank you for choosing us for your needs. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have had great service from Connells. Sophie has put herself out to work later into the evening to accommodate our work schedules and has made the process much easier.
Thank you for sharing your positive experience with Connells! We're thrilled to hear that Sophie went above and beyond to cater to your busy schedule. It's our mission to make the process as simple and convenient as possible for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotConnells Dorchester
Connells Dorchester, Dorset - The service we received from Connells was brilliant. A big shout out to Lily who certainly went above and beyond what she needed to do. We had a particularly difficult flat sale for a number of reasons, none of them to do with Connells and they were with us every step of the way making sure things went as smoothly as possible. Lily and her team in Dorchester are a credit to Connells. Thank you.
5/5
GoogleWe couldn't be happier with the service we received from Connells Witney Estate Agents! From start to finish, Shane and Sam in the Lettings team were exceptionally helpful, providing clear, quick, and concise communication every step of the way. Their professionalism and warmth made the entire process of finding and moving into our new home an absolute breeze. Thanks to their dedication, we found a lovely property in the perfect location we wanted. We are so thankful to have had such wonderful support from Shane and Sam at Connells Witney! CANNOT RECOMMEND HIGHLY ENOUGH. 🎉
Many thanks Thom Rhodes for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
5/5
GoogleDan helped us negociate for our new property and we quickly managed to agree on all the terms. He and his team were very helpful during the whole process; they kept us up to date and chased information when needed. It was a pleasure to work with the whole team!
Thank you for taking the time to leave us this amazing 5* review Emilia. Kind regards Lucy, Customer Relations.
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
1/5
TrustpilotPoor service letting a property.
Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.
5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
1/5
TrustpilotBullied & Lied To!
Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.
1/5
TrustpilotUnprofessional and inconsiderate
Booked a viewing at a property In Drakes Broughton with Connells Warndon Villages - No agent when I arrived. I had travelled 25 miles and managed to be 10 minutes early. I waited for 10 minutes AFTER the time of my appointment, called them and was told she is on her way she tried to call you. A) she couldn't have done as my phone was working for other callers and was switched on and working fine and there is always text. B) it is the AGENTS job to be on time for viewers, they have a contract with the client ..I didn't wait , I have better things to do than sit around and wait for am Estate Agent that cannot leave early enough to be on time for a viewing - disgraceful and unprofessional.
1/5
TrustpilotTime Wasters
I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.
1/5
TrustpilotConnells Falsified my Valuation Report!
Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.
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Tell us what you need and we'll put you in touch. Connells Witney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Witney.
