Connells Witney reviews

★★★★★ 5/5

Google

As a 23 year old who as never bought a property before I was full of anxiety and thought I was definitely going to have a nervous breakdown until I met Poppy I went into my appointment knowing nothing about mortgages and came out feeling like I knew everything (I didn't but felt like I did) the way Poppy went through it and explained it me as a complete novice was so much appreciated. Such a lovely helpful person and a very patient and reassuring person in my times of panic. I would have absolutely no hesitation recommending Poppy.

Lucie · 11 September 2026

★★★★★ 1/5

Google

Updated: Following my original review, we submitted a formal complaint to Connells. We have now received a response from their Lettings Support Centre, but unfortunately the core issue remains unresolved. To be clear, we do not dispute the landlord’s right to serve notice. Our concern has always been about the complete lack of communication despite multiple emails, phone calls, and an online enquiry prior to Christmas. We have provided call logs, email correspondence, and voicemail evidence showing our attempts to engage. The formal response stated they could not identify incoming calls, which contradicts the records we supplied. This matter has now been escalated internally for further review. We hope Connells will reflect on how communication with tenants is handled, particularly in situations as significant as the end of a tenancy. ___________ My husband and I originally had a very positive experience with Connells Witney when we first rented our home. Samuel was professional, responsive, and attentive, and he helped us find a property that we truly loved. The welcome gift on moving-in day was a thoughtful touch and made a stressful day feel special. Unfortunately, our more recent experience has been very disappointing. Despite contacting the branch from early December through multiple emails and a phone call to the Lettings Manager (Shane) to ask about the future of our tenancy, we received no response or guidance. Instead, we were sent a formal Section 21 notice without any prior communication or warning. While we understand that landlords are entitled to regain possession and that the notice itself is a legal process, the lack of communication and consideration in how this was handled came as a shock. A simple email or phone call would have made a significant difference and shown basic courtesy. It is disappointing that an experience which began so positively has ended in this way. Clearer and more timely communication would greatly improve the service for tenants, especially when dealing with matters as significant as the end of a tenancy.

Nadine · 11 March 2026

★★★★★ 5/5

Google

Poppy has been amazing sorting out our Mortgage! We are still currently going through our first house buying process, and she has been nothing but amazing, incredibly professional and all of the above. Communication has been perfect, everything explained clearly making sure we understand the whole process. We would highly recommend Poppy! Thank you for all your help so far, we really do appreciate all you have done and are doing for us making this as smooth and stress free as possible. Freya and Ollie :)

Freya · 11 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

The team at Connells are truly professional and welcoming in every sense, I would specifically like to thank Jamie and Sophie for their professionalism and warmth towards myself and my partner as first time buyers. It has truly been a pleasure working with them so far, everything has been made easily comprehensible and they have both reassured and supported us within this process.

Lorna · 11 June 2026

★★★★★ 5/5

Google

I highly recommend Connells Estate Agents. Special recognition goes to Poppy, the mortgage advisor, who has been absolutely fantastic throughout the process. Poppy has took the time to clearly explain everything and made what could have been a stressful experience feel smooth and seamless. Her professionalism, patience, and support really has made huge difference. I will definitely be using their services again in the future. Thank you Poppy!

Shannon · 11 April 2026

★★★★★ 5/5

Google

Poppy has been a bloody marvel!!! She has been taking me and my partner through our first time buying experience, and she's been amazing, very patient, informative and just so so lovely, she makes you feel so comfortable and is always available to help or answer our stupid questions!! As much as property buying isn't something you hope to go through again soon, i would not hesitate to go straight back to Poppy <3

Abbi · 11 February 2026

★★★★★ 5/5

Google

Currently in the process of buying our first home and Poppy has been so helpful. Explained the whole process to us and has kept us updated throughout. We were nervous about buying for the first time but Poppy has made it so much easier and less stressful than we imagined! Highly recommend :)

Emma · 11 June 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

After being really disappointed with other agencies not meeting any of our expectations we were furtunate to meet Connels! We have been served by Sam and Shawn and we have received great customer service and support. Sam made as feel valued and did an amazing job in understanding all our needs in our initial phone conversation and nailed it matching our requirements for a new home! Sam have also gone out of his way to give us the keys on his day off on Sunday and answer our questions. Also he went the extra mile to attend our need out of hours when we happened to have an emergency! Couldn't recommend Sam enough!👌🏻

Video · 11 October 2025

★★★★★ 5/5

Google

Just recently moved house with the help of the Connells team. I can't express how helpful and professional they were but also how polite and easy to talk to they were as well. Me and my Fiance have used the services of other estate agents with previous properties and connells are by far the best we have worked with and if we ever had to move again we will be definitely be using their services again. A special thank you to Sam and Shane who were the agents who helped us mainly through our move you are absolute stars.

Lewis · 11 October 2025

★★★★★ 5/5

Google

Kyla Smith was absolutely amazing and super helpful in buying our first home. We first met her for a different property that we decided not to go ahead with, and afterwards she found us the perfect one. She managed to get everything finalised really quickly. Since it was our first time buying a property and we knew nothing about the process, she handled everything smoothly and guided us through every detail. Huge thanks to her and the amazing team at Connells! Deniz.

Deniz · 18 August 2025

★★★★★ 5/5

Google

Connells witney is the best service provider for buying/renting the properties. They kept us updated at every stage, making the whole process smooth and stress-free. Communication was clear, and they went above and beyond to ensure everything was handled quickly and efficiently. We’re so happy with our new home and really appreciate all the hard work Connells put in to help us get here. Highly recommend them to anyone looking to buy or rent a property! I would love to special thanks to Kyla to make our process very smooth. Thank you.

Chinthika · 18 August 2025

★★★★★ 5/5

Google

Poppy has helped me as I navigate a divorce and downsizing and buying my own home alone. Compassionate and understanding, great communication with fast response. She made me feel more confident and helped me when I was feeling overwhelmed with the the future. Would highly recommend Poppy and her calm and professional personality.

Carol · 11 April 2026

★★★★★ 5/5

Google

Jamie was highly professional from day 1. He's helpful and communicates very well. He gets the balance between professionalism and being genuine which you don't come across much so I hope he gets promoted and has his own branch. I'd highly recommend requesting Jamie for buying / selling, he's also a great negotiator.

Emma · 11 February 2026

★★★★★ 5/5

Google

Connell Witney have been amazing! Especially Jamie. He’s been able to put us into contact with the appropriate people (mortgage advisors) to start our househunting to buy our first property. He’s Always happy to pick up the phone and speak about our concerns and answer any questions. I Will definitely be back in contact. Let the first Home hunt commence! Thank you once again, Jamie.

Carys · 11 October 2025

★★★★★ 5/5

Google

We can’t thank Poppy at Connells in Witney enough for her help in securing our mortgage. From start to finish she was exceptional, knowledgeable, professional, and always happy to explain everything clearly. She made what could have been a stressful process feel smooth and straightforward. Highly recommend Poppy to anyone looking for mortgage advice.

Perry · 11 January 2026

★★★★★ 5/5

Google

I had an exceptional experience with Connells Lettings Agent and Samuel Harley. Their professionalism, dedication, and attention to detail made the entire process smooth and stress-free. Samuel was incredibly knowledgeable and went above and beyond to ensure my needs were met. I felt supported every step of the way. Highly recommend their services to anyone looking for a seamless and reliable letting experience.

Goodwin · 11 October 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Kyla and the team have gone above and beyond trying to get the house sold. As we were shared ownership the house had to be brought by someone with a local connections. Kyla and Jamie were very professional when showing potential buyers around the property. And we're always ringing regarding how it went from feedback. Highly recommend

Jamie · 11 October 2025

★★★★★ 5/5

Google

After having difficulties trying to sell with another Agent I switched to Connells (Witney Branch) - Excellent decision ! - Dan and his team took fabulous photos and tirelessly marketed the property with focus; even holding open days. Within 3 weeks I had a buyer and have now exchanged. .. Thank you all :)

Robert · 11 October 2025

★★★★★ 5/5

Google

Kyla was brilliant. She showed us around a couple of properties and was professional, knowledgeable and really helpful. She took the time to understand what we were looking for and provided really helpful advice without any pressure. The whole experience was smooth and relaxed ☺️

Jack · 11 October 2025

★★★★★ 5/5

Google

I sold my house with Connells Witney. You find in Connells very good and very prepared staff especially Jamie agent very communicative and very polite guy. I recommend Connells to help you to sale your house. Thank you Connells and Jamie for all your help and support.

Igri · 19 September 2025