Bovis Homes East Midlands Witchford reviews

★★★★★ 5/5

Trustpilot

Thank you, Bovis, and the team from Lunar Park!

We are very pleased that we chose to buy from Bovis. Throughout the entire process, Donna has been excellent! She was extremely experienced, very responsive, professional, helpful, and proactive. She always kept us updated on their progress and was always there if we had any questions or issues.We truly could not be happier and are extremely grateful to Pete & Brett (Site Manager). Brett has been so helpful following up with the snags for us.We also want to express our sincere thanks to Hayley (Area Sales Director).We can’t fault a single member of the team, and we would happily recommend them to friends and family. Obviously, with new builds, there are going to be some snags, but we are happy to see that they did their best to sort them out.Thank you, Bovis, and the team from Lunar Park!

KaLa · 3 May 2023

★★★★★ 5/5

Trustpilot

Peter at Coronation Fields development…

Peter at Coronation Fields development has been absolutely brilliant from day one! At our very first appointment, he gave us a great tour around the Coronation Fields development, and since then he has been there to guide us every step of the way.

Saurav · 22 September 2025

★★★★★ 2/5

Trustpilot

Premature bifold hinge failure after only 3 years, disappointing aftercare support

I purchased a new-build property from Bovis Homes / Vistry and have generally tried to be patient with various snagging and maintenance issues over the past few years. However, I was very disappointed with the response regarding a premature failure of the bifold door hinge system.

Xx · 28 May 2026

★★★★★ 1/5

Trustpilot

Bovis , a very very bad experience...

Bovis sold me a home that was built in 2016 in a place called SHorelands in Bude. It is now Sept 2022 and they still have NOT done the road surface. They also charged maintenance fees which are not due till the whole build at Shorelands is completed and wont refund the cash. I will never be buying a house from them again or one on a development they built.Its now Feb 2023 and still no refund from Bovis!!!! But they have at last surfaced the road outside the house along the culdesac and it has only taken them EIGHT years to do it after taking the money for the sale!!!!!!

Dodgy · 15 February 2023

★★★★★ 1/5

Trustpilot

They are cow boy company

They are cow boy company. They build houses with cheap poor material and charge a lot of money for them. We bought a house 7 years ago from them, new, and the issues are just piling, one after another.Incorrectly installed drain pipes, our toilets are continually blocked, incorrectly installed overflows, our roof is leaking damaging the ceiling in the bathroom and one bedroom. The sockets are randomly positioned, there is no level. There was no level in the toilet, the toilet was leaning to the side, the windows although advertised as breathable, do not breath at all, condensation is so huge, that we have water coming down on the window sills and on the floors every morning, the sink downstairs was installed cracked, the walls lack level and the walls were painted with cheap paint, which started chipping after half a year. I could just go on.Customer service is horrible, nobody wants to help and they just sends you round in circles from one person to another. They do not want to do any fixes, the warantly for the house is 10 years, we have been here 7 and they do not want to admit they are responsible for poor workmanship, rubbish management and awful materials used. Never buy a house from them They charge so much for so little they give.

Kasia · 21 November 2022

★★★★★ 4/5

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Easy to deal with once the deal was…

Easy to deal with once the deal was negotiated. Prompt responses

George · 20 May 2026

★★★★★ 1/5

Trustpilot

Time wasters

Wasted my time for 2 months, after booking a property. Suddenly came and said the house was sold to another person and they can only apologise. Still in a shock.

Farzad · 14 December 2025

★★★★★ 5/5

Trustpilot

Went on spec to view houses

Went on spec to view houses. Very professional service.

Mrs · 24 May 2026

★★★★★ 5/5

Trustpilot

We had a fantastic experience with Bovis home

We had a fantastic experience with Bovis home at Edwalton fields in Nottingham.Especially Kelly Rudkin from sales team, she is absolutely amazing sales person. She gave a lot of information regarding my enquiry even something is not related to the house, it is my first time to buy a house in this country, she did help me gone though this complicated process with patience and explained all the things.Now we had moved into this lovely house, to be honest, there are some small details part it need to fix it, but the site manager and the technician Mark, Billy and Jim they are all helping me to solve all the problems.I read a many reviews in here regarding the bad service of Bovis home, I don’t feel in this way and quite a opposite that I am glad I bought a house in here from them, such a nice team.

Ken · 13 September 2022

★★★★★ 5/5

Trustpilot

Site looks like being nice when completed

Helped with the flooring and the solicitor not moved in yet but been more than helpful up to now particularly annette at bollin grange

Susan · 20 January 2026

★★★★★ 5/5

Trustpilot

Extremely helpful sales staff and…

Extremely helpful sales staff and wonderful show homes

James · 27 May 2026

★★★★★ 1/5

Trustpilot

Sorry I can’t give a zero

Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.

STEVEN · 31 August 2022

★★★★★ 5/5

Trustpilot

The sales personnel were fantastic

The sales personnel were fantastic, friendly and helpful.

Mr · 16 May 2026

★★★★★ 5/5

Trustpilot

Nice property in a very desirable…

Nice property in a very desirable locality.

Ratnabali · 17 May 2026

★★★★★ 1/5

Trustpilot

Haslington development

Haslington developmentUnfortunately we can completely agree with the other reviews on trust pilot. The company are focused Purley on selling. There is no customer service you are not made to feel welcome by sale staff. They answered questions mechanically and abruptly. They will not try to meet any individual requirements be that for disabled people or for individual health and safety reasons. Their out look is, it is what you see. No changes or adaptions can be made and they will happily put a property price up £20000 even if you were talking to them about the property at the lower price. harsh and uncompromising. It is all about the commission and selling. There really don't care. The Web site says the sales office is closed on a Monday!!!!! This is not true abd they are still seeing people and selling houses on a Monday so we missed out on a plot we were interested in because of this. No apology was given!!! Advice, Stay away there are much nicer and more ethically driven builders out there. We were only sorry we didn't read trustpilot before wasting as much time as we did with them.

Susan · 24 April 2022

★★★★★ 1/5

Trustpilot

WARNING

WARNING, UNSCRUPULOUS BUILDING COMPANY AT LARGE!!This is a warning to all prospective Bovis customers.Make sure you exchange contracts by the given date otherwise they will dump you!!!We have had 4 stressful months of dealing with Bovis. The sales team particularly Michelle Rayner and Angie Strang are incomprehensibly objurate and lack any iota of customer service or goodwill! We have had trouble with communications both with Bovis and Foot Anstey. Our mortgage company’s mortgage department have been down with Covid. All of this had no effect on this uncaring shambles of a company called Bovis.We were ready to commence the exchange of contracts 16 hours after the due date but they refused to exchange with us and are to remarket our plot!!!Is this really the way in this day and age to treat people. Do they care about anyone on Pebble Beach or any other of their developments?Definitely not we would say.Beware if you are in the process of purchasing from them. They are a nightmare.In a normal market, they would not be able to treat people so shoddily.FINAL WARNING-BEWARE!!

Martin · 6 April 2022

★★★★★ 5/5

Trustpilot

Friendly and helpful!

Molly · 25 May 2026

★★★★★ 5/5

Trustpilot

First class all the way through!

We were understandably very wary about buying a new Bovis/Vistry home, having read some of the reviews.Our ‘Linden’ home in Shrewsbury is excellent in every way.We have no complaints whatsoever - from initial enquiry, through the sales/completion process and eventually moving in at the end of June.Everyone has been first class.Very few snagging issues and those that were discovered were rectified promptly.Maybe we dropped lucky…. but Kerry and the sales team, and Ben and Pete (site management) are all a credit to the industry.

Eric · 17 October 2021

★★★★★ 5/5

Trustpilot

Great experience so far

Our experiences with Bovis so far have been great (and happily nothing like in a lot of these reviews!). We bought off-plan in 2020 and were pleasantly surprised with how painless the process was. Sales reps were friendly, communication was good, and the paperwork was all completed in a timely manner. We were encouraged to look around the property as it was being built and all our questions were answered. We were also offered a great service in terms of choosing options for the kitchen/bathrooms etc.After we moved in we were encouraged to report any snags (and we paid for an independent snagging survey ourselves to make sure we didn’t miss anything). There were a few minor problems such as a hole in the wall behind a radiator, doors not closing properly etc. Which were all dealt with promptly when flagged. We had a major issue with a leaking boiler, but when we spoke to the office someone came to look on the same day.We were a little hesitant to buy at first after reading about all the horror stories, but can honestly say that we’ve had a great experience with Bovis almost a year down the line. All the sales reps we’ve come into contact with have been friendly and helpful and any problems have been dealt with to our satisfaction. We also absolutely love our new home and are really happy with it so far.

Emma · 14 July 2021

★★★★★ 1/5

Trustpilot

Appalling PreSales Service

A recent experience in East Hanney, Oxfordshire on their Silk Mill development confirms what the majority of reviews suggest on here. Their arrogance to the point of being rude was clearly demonstrated by two of their sales team, Mark & Paula who are clearly in the wrong job! They really couldn’t be bothered to leave their Shrivenham located office to attend a viewing and even when one of them did she was about as helpful as a bucket full of holes! If that is the kind of pre sales service that one can obtain then what would the after sales be like? We have owned two Bovis Homes previously and are shocked at how this company has lost the plot! Customer service is non existent and even their Sales Manager George has no idea of what is really happening! Best avoid Bovis alias Vistry altogether!PS the day that we attended the Police were there investigating a Burglary! If you are thinking of buying here or Bovis anywhere then think again!

Johnny1 · 17 May 2021

★★★★★ 1/5

Trustpilot

Worst company I have ever dealt with

Worst company I have ever dealt with. Were keen to charge me reservation fee and a week later called to say transaction needs to be completed within 6 weeks. That was impossible given I was in a chain and due to stamp duty holiday, banks were overworked. And even before the 6 weeks were over, they decided to cancel the booking without any notice. It cost me £450 in evaluation fee and 6 months in, I am still waiting for my reservation fee refund. Keep telling me it will be refunded on the day when I call.

P · 6 May 2021

★★★★★ 4/5

Trustpilot

New Bovis Home

We got our new home in October and have been very happy with the service received from Bovis, especially Ozi looking after us on site. As with all new homes there have been a few teething troubles but that is to be expected and they have be rectified swiftly with us being kept informed of progress. We are loving the house and the area and looking forward to the weather improving to get out in the garden... not sure Bovis can bring the sunshine but sure they'd try....

Gav · 17 February 2021

★★★★★ 1/5

Trustpilot

AWFULLY POOR QUALITY HOMES

Decided to rent a Bovis new build ex showhome.All I can say is... thank god I didn’t buy one!!The build quality of this place is beyond awful.I’ve lived in flats, terraced houses, multi occupant houses and all kinds of places throughout my life. I’m well travelled and have slept in tents in the middle of the jungle... so I’m far from being the precious, fussy kind!However... living in this house that I pay £1600pcm for is one of the worst experiences I’ve ever had. Firstly, I might as well live with the neighbours because I can hear their toilet habits, every footstep, every conversation, the dog barking... you name it. The cheap floors are shared across multiple houses so simple footsteps end up sounded like all day long drum and bass sessions. There is next to NO sound insulation and joists are shared too.I have no objection to hearing neighbours occasionally but this is RIDICULOUS... On top of that, the boiler and shower systems are the cheapest they could find. Having a hot bath or a decent shower is almost impossible. Everything breaks or doesn’t work including gas hobs, electrical wiring, doors, locks. It’s just cheap, flimsy crap with zero love or attention to detail involved in anything.And these con artists have the audacity to charge £400k plus for this little box with walls made from plaster of Paris. The UK housing market is absolutely destroyed and is playing a big part in destroying our country. Companies like Bovis are simply profiting from the desperation for housing and building soulless, poor quality piles of trash that will negatively effect the wellbeing of the occupant... because... well... they can get away with it!We’re not spending a few quid on second hand TV meant to last a few years... this is usually the biggest life investment someone will make and saps the majority of their life’s hard earned money whether buying or renting.When will the government step in on this?Enough is enough.

Wendy · 16 February 2021

★★★★★ 1/5

Trustpilot

Bovis and Plumbing - or lack of!!!

I recently purchased a Bovis house which was built around 2002. Just one elderly couple that had lived here before me. The boiler was the original so I had it replaced as it wasn't working well. That was the beginning of everything going horribly wrong. Pipe connectors started popping and leaks appearing everywhere. My plumber was shocked at the bad workmanship and how cheap, inadequate connectors had been used. I only moved in two months ago and already he has had to replace around 6, each one creating nasty leaks leaving stains all over ceilings, walls etc. The worst scenario was last night when what I thought was dreadful rain outside turned out to be flood water pouring through the ceiling in the living room and cloakroom. Dashed down to find myself in 2ins of water in the hallway, kitchen and sodden carpet in the living room. Yet again another connector had burst!! As a recently widowed lady in her 60s this has not been a good start to my new home! I am terrified of going to bed, or coming in if I've been out in case there is another leak. Speaking to some of the neighbours here, it seems that they have had similar scenarios over the last 18 years. One gentleman and his wife had only been living here for two weeks after it was built and Bovis had to put them up in a hotel due to burst pipes in their new house!! This is completely and utterly disgraceful and I fail to see how a company like this is allowed to get away with such shocking and disgusting treatment of the general public for whom they are very grateful for all the money they take off them!!! Surely this should not be allowed to continue?? All the reviews I have read on here, the majority of them seem to feel the same way that I do. Time they should be made accountable!!! Doesn't matter what the age of the property is, if they were built properly there shouldn't be these awful problems. Also saying these disgusting problems aren't just to their new builds - buyers beware!!

Jayne · 2 February 2021