Trusted Agent profile
★★★★★
68 reviews across 1 platform
108 Wallasey Road, Wallasey, CH44 2AE, Wirral CH44 2AE
Jones & Chapman's Wirral office at 108 Wallasey Road is rated 1.9 out of 5 across 68 reviews on 1 platform. The 68 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Wirral office, from every platform, shown as written. First names only.
2/5
TrustpilotI put my house up for sale with Jones…
I put my house up for sale with Jones and chapman the sales rep valued it but I only got a sale less than £10,000 can’t say they were working for me they are working for the buyer I was asked to put ups ‘good’ review, sorry I can’t. After 4 months I’m still.angry that you got me to sell my property under the asking price 2 stars is actually too good for you
1/5
TrustpilotThe worst experience
1/5
TrustpilotNo stars
I’d give no stars if I could. I tried to arrange a viewing but no-one returned my numerous voicemail messages or replied to e-mails. I then discovered that someone who works at the estate agent had put an offer in on the property. Maybe this is why they weren’t keen to contact me, despite the seller still wanting viewings to take place.
1/5
TrustpilotAbsolutely disgrace they confirmed my…
Absolutely disgrace they confirmed my viewing and I travel all the way in that hot weather and waited for about 45 minutes and one turn for when I phone them sorry that was misconomication !!!!!!!!and the other person said someone put his application
1/5
TrustpilotMy 80 year old mother trusted these…
My 80 year old mother trusted these guys to help her with renting out a property that was her only source of income after my father died from dementia, absolutely disgusting, told my mother to "sort it out yourself"Wouldn't touch them with a a barge pole. dont go anywhere near them, absolutely putrid company :(
1/5
TrustpilotWould NEVER recommend...
We were recommended a solicitor by J&C Heswall - who was based in Leeds ?? This solicitor was beyond useless and provided an appauling service resulting in unnecessary and unacceptable delays and expense. I found out that J&C received a commission in excess of £400 from this solicitor; perhaps this motivated J&C more than looking after their customers....
1/5
TrustpilotWoeful customer service
Unfortunately the same thing has happened yet again with this branch. Book in for a viewing at the earliest possible time. Then get a phone call the day before the viewing to say someone has viewed and had an offer accepted.
1/5
Trustpilot0 STARS ACROSS THE BOARD - AVOID AT ALL COSTS
I have recently rented an apartment from Jones & Chapman and the service has been non existent!
5/5
TrustpilotI had an excellent tenant find service…
I had an excellent tenant find service from Jones and Chapman , they throughly screened the tenants and were very professional from the photography stage to arranging for me to meet the prospective tenants .
1/5
TrustpilotHad my house up for sale with another…
Had my house up for sale with another Estate agent, Jones & Chapman phoned me week upon week trying to take over the services of selling my property.
1/5
TrustpilotThink Twice
Here's a review you can use:
1/5
TrustpilotI actually dont know how they sell…
I actually dont know how they sell houses and I certainly wouldn't be asking them to sell mine! I messaged over one property my mate messaged and called over three. Thats four houses and they did not reply once shocking. My advice do not waste your time
1/5
TrustpilotUnprofessional/Useless
So far not good at all. Do not let your property with Jones and Chapman. My Tenants moved in 2 weeks ago and I have still not received my rent! Every day on the phone, another excuse. Still nothing. Emails, another sorry and excuse.
1/5
TrustpilotAll bad reviews not surprised!
5/5
TrustpilotMy grandparents always used Jones and…
My grandparents always used Jones and Champan when they moved house, so did my parents and so do I. We have always received good service and have never had any complaints. I would have no hesitation in recommending them.
1/5
TrustpilotReally bad experience I would not…
Really bad experience I would not recomend, they told us what we wanted to hear but when it come to services they delaid us for months and could not provide nothing of what they've promised, charged money first thing as well. WOULD NOT RECOMEND
5/5
TrustpilotFantastic Service from James at Greasby
James Evans in the Greasby office dealt with our mortgage application and I can highly recommend him as the whole application was dealt with the utmost professionalism and courtesty.
1/5
TrustpilotTreated disgustingly
Treated disgustingly, left with damp and mould in the house, compensation for a non working boiler not given. Glad to be away from these letting agents, worst experience I’ve ever had.
1/5
TrustpilotDreadful
Dreadful Communication is horrendous Nobody answers the phone, calls you back or answers e-mails.Worst company I have ever had the misfortune to deal with.Never again!!!Would not recommend
1/5
TrustpilotI was unfortunate enough to have to…
I was unfortunate enough to have to deal with Jones & Chapman in Heswall after the closure of the West Kirby Branch.
1/5
TrustpilotAwful service
5/5
TrustpilotReview form the landlord
5/5
TrustpilotExcellent service
Excellent service. Dealt with my purchase so smoothly kept me updated, very friendly service. Would highly recommend.
1/5
TrustpilotAbsolutely horrendous from the word Go.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones & Chapman's Wirral office has 68 reviews across 1 platform: 68 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jones & Chapman Wallasey is rated 1.9 out of 5 across all 68 reviews, checked 9 October 2026.
Jones & Chapman Wallasey, 108 Wallasey Road, Wallasey, CH44 2AE, Wirral CH44 2AE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.