Jones & Chapman Bebington reviews in Wirral

★★★★★ 1/5

Google

Absolutely awful experience dealing with Bridgefords, especially with James Dodd. We recently sold our property in Macclesfield through Bridgefords and had the misfortune of dealing with the condescending, arrogant and misogynistic branch manager James who would treat our every complaint as an inconvenience providing almost sarcastic replies in place of support or solutions. We were sceptical of using Bridgefords initially having used them to sell a previous property, however James undercut several other agencies and included services "free of charge". Unfortunately this was enough for us to list with Bridgefords at the time. The first red flag was that James continued to try and list our property for significantly less than other estate agents had valued and than similar properties in the area had sold for simply because "we had only recently brought the property for a lower price". It was only after providing examples (from my own research) of similar properties at higher prices that had sold in the area and using the average 5% increase in property value within Macclesfield during that time period, did we come to an agreement in the list price. Once agreeing a price James went ahead booking photographers for the listing, this was a shambles with the photographer turning up unaware that they were meant to take 360 photos so did not have the equipment to take them and had to return a few days later to finish the job. Once James had the photos he hurriedly listed the property on Rightmove and either through rushing or incompetence listed the property without photos of the Kitchen! When I raised this with him as an issue if was met with arrogant excuses rather than sincere apologies and a solution. After listing our property, James and the team were quick to get the 5 viewings they'd promised in our negotiation booked in, however these viewings were not worth the time they had be given as 2 were no shows (with no warning which ruined our plans for the day) and the others provided no feedback. We decided to manage the viewings ourselves from there at from that point had a number of interested party's and came to accept an offer at asking price. From there it was quite for a number of weeks-months as the chain progressed but unfortunately the original property we had intended to move to had several underlying issue arise in the survey and we had to pull out. This left us in a scramble to find an alternative property with no chain as quickly as possible as to not loose our buyers. This is when we had to once again deal with James who added undue pressure suggesting that we were obligated to move out of our current property and into rented accommodation or we would break the chain. This simply wasn't the case and insisted that James explain the situation to our buyers who completely understood and just asked for a month's notice (as they were currently in rented accommodation) once we had found a new property. James even tried to pit me and my fiancé against one another saying he had spoken to her already and she had agreed to move to rented accommodation when that was not true at all. The last conversation my fiancé had with James was the final straw. He was rude, undermining and completely uncalled for given that we were in fact his client. From then on we asked that all correspondence go via our solicitor which made the situation a lot less stressful for us. The moral of the story is to go with your gut instinct and not to be swayed by cheap sales tricks as the circa £3k we're paying Bridgefords feels alot more expensive given the experience.

Elliot · 24 October 2021

★★★★★ 5/5

Google

Pleasant experience, I would definitely recommend them

Leon · 8 October 2026

★★★★★ 5/5

Google

Me and my girlfriend have just completed the purchase of our first home through Bridgefords, Macclesfield. From day one Pauline Adshead looked after us. We were always kept well informed of any progression or changes and felt we were in good hands. Although this was a particularly 'tricky' purchase for various reasons Pauline showed a lot of patience and professionalism throughout. We would both like to thank everyone at Bridgefords, Macclesfield especially Pauline for all her help, and would recommend to anyone!

Tom · 25 October 2019

★★★★★ 5/5

Google

Great service from start to finish. Erin dealt with my sale; she kept me informed at every stage and kept things on an even keel throughout. Very happy 😊 …

Lanky · 17 March 2026

★★★★★ 5/5

Google

Delighted with the service provided. My wife and I sold and acquired alternative accommodation through the Macclesfield office. Pauline Adshead was very supportive, responded quickly to queries, and helpful throughout the entire transaction, keeping us informed of progress made with the legal formalities once solicitors were instructed. Our thanks to James Dodd the manager and the rest of the staff, not forgetting Nigel. A very professional and well organised team.

John · 25 October 2019

★★★★★ 5/5

Google

Pauline went above and beyond to help us purchase our new home within a tight deadline, due to our mortgage offer expiring. We wouldn't have been able to push it through without her and are so grateful for her help and support.

Harry · 24 October 2023

★★★★★ 5/5

Google

We had brilliant service from the Macclesfield branch team in particular Nicola in initiating contact. The huge amount of effort and determination shown by Victoria who did all the calls emails and follow up. A big thank you to you both

Lin · 24 October 2023

★★★★★ 5/5

Google

Really great service from Nicola , Pauline and the Macclesfield team. Nicola was so attentive and enthusiastic about my parents property we sold this summer that we it felt as though we were their only customer!

Andy · 24 October 2023

★★★★★ 4/5

Google

Kieran and Sophie were very helpful and responsive. Thanks both for a great service

Cathy · 24 November 2024

★★★★★ 5/5

Google

Bridgefords Macclesfield have recently handled the sale of my elderly parents home. The service they gave was above and beyond all that we could have ever expected. Pauline and James were always at hand to help and support us through the process. Their skill and expertise in difficult circumstances was both professional and understanding. I cannot thank or praise them enough

Ruth · 25 October 2019

★★★★★ 5/5

Google

Really excellent service particularly by Toria in the last week running up to completion. It did feel like all the team cared and helped us enormously. Thanks Toria, Pauline and Nicola!

Bronwyn · 28 November 2023

★★★★★ 5/5

Google

By far the best service I’ve ever had was with Saj, professional & great at his job. Super efficient & will certainly be using his expertise with my future properties. Scarlett has also been a star!

Paris · 2 September 2025

★★★★★ 5/5

Google

I wanted to say a massive thank you to Kieran, the lettings manager, and his team for the excellent customer service they have provided whilst managing my property. A huge thanks to Nicole too who worked as my property manager. All who I spoke to were professional, polite and friendly. Nothing was too much trouble. Would recommend without question.

Emma · 25 October 2019

★★★★★ 5/5

Google

So very helpful with the sales process and recommendations for local trades that we needed associated with the house sale. Nicola Siddiq and Pauline Adshead were brilliant.

Emma · 28 December 2023

★★★★★ 5/5

Google

Want to thank Sophie and Kieran for all their help in us moving out. Made the whole process so easy for us and went above and beyond

Harry · 24 October 2023

★★★★★ 5/5

Google

Excellent service, the rental process was amazingly easy, straightforward and fast. Staff were helpful, friendly and professional 5* would recommend.

Ninette · 1 November 2025

★★★★★ 5/5

Google

The whole branch was brilliant . My property sold in the 1st viewing with them and for the asking price. Pauline , the sales negociator was absolutely brilliant , she was so helpful and nothing was too much . I would highly recommend this branch. Many thanks.

Judith · 24 December 2024

★★★★★ 5/5

Google

Excellent services, highly recommended

Gareth · 17 March 2026

★★★★★ 1/5

Google

Don’t really understand what they do. They only did half a day of viewings, refused to accept any more viewings unless I did them (well what am I paying you for) . They didn’t keep my buyers informed with what was going on. Asked them to do simple things for me, like passing a message onto my buyers, which they didn’t do, and yet try to charge an arm and a leg for not doing a great deal. Safe to say I regret going with them

James · 24 October 2022

★★★★★ 5/5

Google

I have just been out on 2 viewings with Katie. She was very professional,friendly and knowledgeable. A great asset to the Company . This was a very different experience to one I had with another local agent . I would highly recommend this company Many thanks Katie

Anna · 25 October 2018

★★★★★ 5/5

Google

Can’t thank Pauline enough! Swift, professional service. Excellent communication. Would highly recommend this estate agents.

Chloe · 24 October 2023

★★★★★ 5/5

Google

Katie and the team acted on my behalf with a recent rental, the service provided was excellent. The process was explained fully, i was constantly updated with progress on both my application and subsequent moving in. I would highly recommend using their services.

Gareth · 25 October 2018

★★★★★ 5/5

Google

I received a great service from Bridgefords, particularly from Pauline who pushed through with slow solicitor's.

Claire · 8 September 2025

★★★★★ 5/5

Google

Both my husband and I were deeply grateful to each member of the team who always reassured, gave helpful advice and were highly motivated to help us at all times. They were supportive when things went wrong (not related to their actions) and so happy for us when everything went well. They carried us through a process during lockdown measures and across the country which was steeped with challenges, changing circumstances and the loss of our first buyer just as we were about to exchange. We will always be thankful to each and everyone of you!PositiveResponsiveness, Quality, Professionalism, Value

The · 24 October 2021