Jones & Chapman Bebington reviews

★★★★★ 5/5

Google

We would like to thank Pauline for helping us purchase our dream home. Your professionalism, dedication, and unwavering support throughout the entire process made all the difference. From the very beginning we knew we were dealing with the right person to ensure our dream became a reality. We are so grateful for the time and care you put into making this journey as smooth and successful as possible. We truly couldn’t have done it without you - thank you so much!

Thomas · 7 April 2025

★★★★★ 5/5

Google

Really easy process. Want to say a big thanks to Saj for helping me secure and move into my new apartment in a matter of days. Went above to quickly get me into the property as I needed somewhere ASAP. Referencing was also efficient and straightforward. Couldn’t have done it without Saj and the team. Thanks!

Ruman · 3 September 2025

★★★★★ 5/5

Google

Pauline and team were most helpful throughout the whole process and always went the extra mile to support us when things got a little complicated, as they often do when buying a new home!

Adrian · 17 March 2026

★★★★★ 4/5

Google

AVOID GILSON GREY. No issues with the estate agents, but if they recommend Gilson Grey as your conveyancer, don't do it. I've never met a more useless bunch of "professionals". I've spent more than 2 weeks and 30 phonecalls trying to get …

P · 17 December 2025

★★★★★ 5/5

Google

Great service and very helpful saj was amazing helping whenever I needed answered emails and phone calls quickly supported me very well and Scarlett was very good also I totally recommend them

Amanda · 17 February 2026

★★★★★ 1/5

Google

Negative experience unfortunately. While they sold my house and met their contractual obligations, the communication and service from Pauline was poor. Close to completion, I spoke to the manager Nicola, evidenced the issues I faced and I offered what I believed to be a fair 80%. Unfortunately she didn’t agree, which meant it was escalated to the ombudsman. The ombudsman agreed to my 80% “As a gesture of goodwill In recognition of the communication issues faced and visits to my property without prior consent”. Very disappointed with the service but was more disappointed that the Macclesfield branch would accept no responsibility and see things through my eyes when I tried, amicably, to reason with Nicola and provided evidence. People make mistakes and things happen in business, but she was having none of it and for me it was the principle of the matter. Based on other Macclesfield positive reviews this may well have been a one off, I’ve purchased before with Pauline and she was great then. One advice I would give is don’t be afraid to speak up to them - even if they don’t reply to you - it’s your sale, time and money and you have a right to receive good communication. I regret not escalating things earlier in the process. EDIT: Thanks for the response. I never said the Property Ombudsman. It was indeed settled by your internal Ombudsman who thankfully saw some sense. Sounds like you are trying to spin that as a positive but I'm not sure why.

Shane · 25 June 2024

★★★★★ 5/5

Google

Big Thank you to Pauline and the team with all the help regarding my house purchase. Was such a big help with everything going on and would highly recommend to everyone looking to buy to use them! Thank you again so much for all the help

Adam · 2 September 2025

★★★★★ 5/5

Google

Saj was patient and thorough in guiding me through the lettings process and put my mind at ease on the valuation. Dealt with Scarlett on the phone a few times who was polite and informative. Efficient letting process and service! Thanks again 🌟 …

Jasmine · 2 September 2025

★★★★★ 5/5

Google

Amazing service from Saj and team, helping us to find our first rental which was super quick, efficient and professional throughout. Would highly recommend anyone to try them.

Karen · 17 December 2025

★★★★★ 1/5

Google

Hopless for potential tennant...they robe 150£ and go...with no help to resolve it with ladlord . I was renting property for 850£ in other agency for over 2 years with even single delay in payment. Thanks Daniel its a lots to improve as estate agent.replaying to your answer: taking 150£ holding deposit when property is still occupaied its another agency scam that why I said its a "robbery" but becouse governement baned charge for checking you name it: holding deposit now. Shame on you and stay away from them! If they happy to robe small deposit they will do same with your higher Commission from sales

Jacek · 24 October 2022

★★★★★ 5/5

Google

Was served with a section 21 while renting through bridgfords but they rehoused me in another property swiftly and supported me through the process very well, in particular shajeel was extremely helpful when communication broke down with the maintenance team he dealt with my concerns in a professional and productive manner.

Kayleigh · 17 February 2026

★★★★★ 1/5

Google

Unprofessional is not even close to applicable when describing the conduct of Branch Manager, James Dodd. Having made an offer on a property (and a subsequently higher offer a short-time later due to a revised builders cost estimate), James proceeded to assume and misrepresent my intentions to the seller who then in turn accepted a lower offer on the understanding that I would attempt to renegotiate during the legal stage. This assertion is wholly untrue and I am completely bewildered as to why this has even been suggested to the vendor - who has now lost out on the higher sales price. I only became aware of what James had said to the vendor as a result of the fact that he took great pleasure in telling me that my true intentions were 'transparent' that he had 'seen this trick before'. This deplorable conduct was only to be made worse by the condescending and patronising tone in which he delivered this message. I am utterly appalled by James' behaviour and seek to discourage any seller using this branch in the future.

Joshua · 24 October 2021

★★★★★ 1/5

Google

Absolutely awful experience dealing with Bridgefords, especially with James Dodd. We recently sold our property in Macclesfield through Bridgefords and had the misfortune of dealing with the condescending, arrogant and misogynistic branch manager James who would treat our every complaint as an inconvenience providing almost sarcastic replies in place of support or solutions. We were sceptical of using Bridgefords initially having used them to sell a previous property, however James undercut several other agencies and included services "free of charge". Unfortunately this was enough for us to list with Bridgefords at the time. The first red flag was that James continued to try and list our property for significantly less than other estate agents had valued and than similar properties in the area had sold for simply because "we had only recently brought the property for a lower price". It was only after providing examples (from my own research) of similar properties at higher prices that had sold in the area and using the average 5% increase in property value within Macclesfield during that time period, did we come to an agreement in the list price. Once agreeing a price James went ahead booking photographers for the listing, this was a shambles with the photographer turning up unaware that they were meant to take 360 photos so did not have the equipment to take them and had to return a few days later to finish the job. Once James had the photos he hurriedly listed the property on Rightmove and either through rushing or incompetence listed the property without photos of the Kitchen! When I raised this with him as an issue if was met with arrogant excuses rather than sincere apologies and a solution. After listing our property, James and the team were quick to get the 5 viewings they'd promised in our negotiation booked in, however these viewings were not worth the time they had be given as 2 were no shows (with no warning which ruined our plans for the day) and the others provided no feedback. We decided to manage the viewings ourselves from there at from that point had a number of interested party's and came to accept an offer at asking price. From there it was quite for a number of weeks-months as the chain progressed but unfortunately the original property we had intended to move to had several underlying issue arise in the survey and we had to pull out. This left us in a scramble to find an alternative property with no chain as quickly as possible as to not loose our buyers. This is when we had to once again deal with James who added undue pressure suggesting that we were obligated to move out of our current property and into rented accommodation or we would break the chain. This simply wasn't the case and insisted that James explain the situation to our buyers who completely understood and just asked for a month's notice (as they were currently in rented accommodation) once we had found a new property. James even tried to pit me and my fiancé against one another saying he had spoken to her already and she had agreed to move to rented accommodation when that was not true at all. The last conversation my fiancé had with James was the final straw. He was rude, undermining and completely uncalled for given that we were in fact his client. From then on we asked that all correspondence go via our solicitor which made the situation a lot less stressful for us. The moral of the story is to go with your gut instinct and not to be swayed by cheap sales tricks as the circa £3k we're paying Bridgefords feels alot more expensive given the experience.

Elliot · 24 October 2021

★★★★★ 5/5

Google

Me and my girlfriend have just completed the purchase of our first home through Bridgefords, Macclesfield. From day one Pauline Adshead looked after us. We were always kept well informed of any progression or changes and felt we were in good hands. Although this was a particularly 'tricky' purchase for various reasons Pauline showed a lot of patience and professionalism throughout. We would both like to thank everyone at Bridgefords, Macclesfield especially Pauline for all her help, and would recommend to anyone!

Tom · 25 October 2019

★★★★★ 1/5

Google

If you are looking for an office with good service, I can't advise this one for lettings. They breached their own T&C's and as a landlord, would not have known if the tenant didn't tell me. Then their nonchalant attitude and compete …

Neil · 17 December 2025

★★★★★ 5/5

Google

Great service from start to finish. Erin dealt with my sale; she kept me informed at every stage and kept things on an even keel throughout. Very happy 😊 …

Lanky · 17 March 2026

★★★★★ 5/5

Google

As a landlord, it’s hard to find an agent these days that are honest, give good guidance and are efficient in getting the job done. After being let down by a different agent, Saj had discussed an action plan with getting my property let. …

Bambino · 17 September 2025

★★★★★ 5/5

Google

Delighted with the service provided. My wife and I sold and acquired alternative accommodation through the Macclesfield office. Pauline Adshead was very supportive, responded quickly to queries, and helpful throughout the entire transaction, keeping us informed of progress made with the legal formalities once solicitors were instructed. Our thanks to James Dodd the manager and the rest of the staff, not forgetting Nigel. A very professional and well organised team.

John · 25 October 2019

★★★★★ 5/5

Google

Pauline went above and beyond to help us purchase our new home within a tight deadline, due to our mortgage offer expiring. We wouldn't have been able to push it through without her and are so grateful for her help and support.

Harry · 24 October 2023

★★★★★ 5/5

Google

We had brilliant service from the Macclesfield branch team in particular Nicola in initiating contact. The huge amount of effort and determination shown by Victoria who did all the calls emails and follow up. A big thank you to you both

Lin · 24 October 2023

★★★★★ 5/5

Google

Really great service from Nicola , Pauline and the Macclesfield team. Nicola was so attentive and enthusiastic about my parents property we sold this summer that we it felt as though we were their only customer!

Andy · 24 October 2023

★★★★★ 4/5

Google

Kieran and Sophie were very helpful and responsive. Thanks both for a great service

Cathy · 24 November 2024

★★★★★ 5/5

Google

Bridgefords Macclesfield have recently handled the sale of my elderly parents home. The service they gave was above and beyond all that we could have ever expected. Pauline and James were always at hand to help and support us through the process. Their skill and expertise in difficult circumstances was both professional and understanding. I cannot thank or praise them enough

Ruth · 25 October 2019

★★★★★ 5/5

Google

Really excellent service particularly by Toria in the last week running up to completion. It did feel like all the team cared and helped us enormously. Thanks Toria, Pauline and Nicola!

Bronwyn · 28 November 2023