Trusted Agent profile · Wirral
★★★★★
108 reviews across 2 platforms
22 Allport Lane Precinct, Bromborough, Wirral, CH62 7HP
Clive Watkin's office in Wirral, at 22 Allport Lane Precinct, is rated 4.3 out of 5 across 108 reviews on two platforms, including 93 Google reviews rated 4.5.
Every review we hold for the Wirral office, from every platform, shown as written. First names only.
1/5
GooglePushy to use their services, not putting offers to sellers, lies, delays. Avoid
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at EAComplaints@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleProfessional and friendly service,great communication from all the team very supportive thanks to Ashleigh Lee and all the team l would 100% recommend them all
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleI would give this branch 0 starts if it were possible to do so. The organisation and communication in the place is a complete joke. A while ago I applied to rent an apartment that was advertised by this branch. I paid my fees and got the ball rolling, but due to being constantly messed about by the referencing agency, I decided to cancel this process. I was assured by the member of staff I spoke to in regards to this, that I would receive my referencing fee back, as they had had several other complains over the previous few months regarding this particular referencing company. A month went by and I saw no sign of this refund and after several phone calls and several moths later I have still yet to receive anything. The woman I seem to always speak to when I call up, if they actually answer the phone at all (I think her name is Denise) is either incompetent or simply just doesn't care, constantly and obviously fobbing me off, saying she will call me back, which of course she never does. It almost feels like I am being scammed out of my fee. Very unhappy with the service.
Good Morning, we are deeply sorry to hear your experience with us was less than great, but we would like to thank you for bringing this to our attention. Please be assured that we take all feedback very seriously and would very much like to investigate this matter further for you. If you would like to go into more detail about your concerns please send more information to customercare@countrywide.co.uk. Many thanks
5/5
GoogleAbsolutely wonderful from start to finish! Holly and Sam provided me with such incredible support throughout a challenging house purchase, they were always there to help and went above and beyond for me. I thoroughly recommend the Brombrough branch for a service which is both extremely professional and efficient whilst being personal and caring.
Many thanks for your recommendation, kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnfortunatly i cant use zero star!Need more further traning for the leadership,how you can talk with people.Expired ads should be deleted!!!I know and understand very busy the OFFICE but if busy maybe need more staff. You shouldn't lie that the office is closed because of the covid!! 7years im live in Uk. I have never seen such an unfriendly agency.
Hello Vicky, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRude estate agents
Rude estate agents, as soon as they hear about the property address just hang up the phon. Not once, every time. If not happy to have inquires about a property , just not advertise it .
1/5
GoogleAwful communication. Failure to respond to contact re renewal of lease or disrepair of property. Increased rent without the proper notice. Awful experience when not renewing the lease along with allegations of damage caused with no evidence supplied. Threatened with legal action after they failed to respond to DPS deposit request, still no evidence. Demanded responses within a day despite their own failure to respond to correspondence within 2 weeks.
I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Many thanks, Sarah.
5/5
GoogleVery happy with the service i recieved. I mainly dealt with jess she was very helpful with the information i needed in order to help me rent a property. She was very professional in her job. No issues with using clive watkin again
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleClive Watkin have made the process of buying my first home so much easier than I anticipated. Holly has always been able to quickly answer any questions on the phone or email and been lovely to deal with - would absolutely recommend.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleCannot thank Clive Watkin and in particular Wendy enough. Without her continuous involvement in our house purchase we probably still wouldnt be in now! The rest of the team were always friendly and helpful and we always got a fast response to any enquiries and updates throughout the process.
5/5
TrustpilotFantastic!!
My experience with clive watkins was fantastic. I had the pleasure of meeting Catherine who was fantastic and so professional x I would recommend anyone who is looking to rent or buy to use this clive watkins x
5/5
GoogleHolly at Clive Watkin was instrumental in the process of us recently buying a house in Bebington. She was kind, thoughtful and efficient and was a big help in the process from our end.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery happy with the service provided by Jordan while managing a rental property. He provides updates on a timely basis and is always happy to help out where he can.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIncredibly helpful, we viewed a house and 2 weeks later we're moving in! Such speedy service and Claire has worked hard to expediate everything and make it such a breeze!PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe found the whole sale process with Clive Watkin very smooth. Gemma and Josh where extremely helpful thank you
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleThey made the transition to my new flat easy, fast and stress free. Thankyou.
Thank you for your 5* review!
1/5
TrustpilotTenancy Deposit Issues
The company held a tenancy deposit for a property we rented in Thornton Liverpool. Upon leaving the property, it has taken a month for them to release the deposit and they have managed to tweak the terms a number of times for the release of the payment and have really dragged out the process leaving a bitter taste
1/5
GoogleTry to get hold of this place is a joke no one picks up the phone or calls you back we have had to do all the chasing God knows how many sales an rentals this place misses out on per week
Hi Mikey, I'm really sorry to hear that you've been unhappy with the service you've received and that you've been unable to get in touch with the branch. I'll make sure this feedback is addressed with the branch so that we can make any improvements necessary. If you would like to go through this in more detail at all then please do email us at review@countrywide.co.uk and we'd be happy to discuss.
5/5
TrustpilotI have used Clive Watkins to sell my…
I have used Clive Watkins to sell my house Very impressed with the service received The team are very friendly, professional and helpful I would recommend CW to anybody selling their house
5/5
GoogleI just want to say thanks your flexibility and helpfulness during the process Highly recommend to anyone who looking for rent/buy/sell
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRented my property out with Clive…
Rented my property out with Clive Watkin Rental Department for 17 years and always very efficient in taking their monthly payment. When selling the property, thinking this would speed up the process, absolutely wrong. Absolutely no loyalty and efficiency. After 4 months still no sale of the property.
5/5
GoogleI purchased my first home through Clive Watkin. Everyone working there were really helpful and made my first time experience less of a worry. I100% recommended.PositiveProfessionalism
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
5/5
GoogleFantastic service from start to finish- thank you especially to Kat for guiding us and helping us through the processPositiveQuality, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional tradesmen
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Clive Watkin's Wirral office has 108 reviews across two platforms: 93 on Google, 15 on Trustpilot (across the whole business).
Clive Watkin Wirral is rated 4.3 out of 5 across all 108 reviews, and 4.5 out of 5 on Google from 93 reviews.
Clive Watkin Wirral, 22 Allport Lane Precinct, Bromborough, Wirral, CH62 7HP.
