Every review we hold for the Winsford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe joke company bjb they can’t improve company can improve…
The only way this company can improve is to be shut down they are liars. I would not trust them. They take your money and they take the tenants money Thousands of pounds, and then don’t give a s££t about anybody I will never use these people ever ever ever again stay well clear
JASON · 3 August 2023
Agent replied · 12 June 2024
Hi,We're sorry to see your review. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
Trustpilot5 stars well earned
It's been stressful throughout the process due to the covid and the apartment had issues but the staff at Butters John Bee have been great!Understanding and hard workings they have all the time in the world for you when in fact they are really busy. Ellie, rebekka, Richard and Lucy have all helped and so has everyone else. Wonderful service over the months and weeks and now I do believe I'm in a perfect home. Thanks!
Kyle · 6 June 2020
Agent replied · 12 June 2024
Dear Kyle, Thank you for your review about the Hanley team, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
★★★★★ 1/5
TrustpilotDon't touch with a bargepole
BJB used to have a good reputation. However the Newcastle branch has really let them down. They took advantage of the COVID pandemic to con a local charity out of £5000 pounds by getting them to sign a lease based on a video. The charity trusted BJB, but when they were to move in they found it in a disgusting state, unfit and without fire escapes. Do the right thing BJB. Refund the money and apologize.
John · 2 June 2020
Agent replied · 12 June 2024
Dear John, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 1/5
TrustpilotSelling dreams indeed.
Selling dreams indeed. My friend Deborah has rented a property to help support vulnerable migrant women, and due the coronavirus, she wasn't allowed a proper viewing. BJB have clearly taken advantage of this fact - when Deborah moved in there was an improper fire escape, there were bags of rubbish strewn about the place, and there was not even a boiler! This is outrageous and yet another example of landlords' & their agents' contempt for renters.
Patriquefostere · 1 June 2020
Agent replied · 12 June 2024
Dear patriquefostere, Thank you for your feedback, which we believe to be in response to a recent social media post. For clarity, we would like to highlight that this is connected to the letting of a commercial retail premises, rather than a domestic dwelling; our Newcastle under Lyme branch are in no way connected to this transaction. We regret that the tenant doesn’t feel the property is fit for purpose. We are working with the tenant and the landlord to come to a solution but as the contract is signed the decision rests with the landlord. Unfortunately, due to Government imposed restrictions, we were unable to offer an in-person viewing and sent the tenant a short video of the property which was recorded prior to lockdown. The tenant ultimately made the decision to sign the lease, having had the time and opportunity to have this reviewed, and paid the rent for the first year in its entirety in advance; this was not a requisite of the letting but rather a decision made by the tenant. It's an unfortunate situation and we’ll continue to work with both sides in an attempt to come to a satisfactory outcome.bjb Commercial team.
★★★★★ 5/5
TrustpilotPHIL from Crewe agency is the best
PHIL from Crewe agency was amazing today. He helped me a lot, great person ! I think everyone should have this type of experience that i had today with Phil, there are still some good and kind agents! Well done, Phil, i recommend him to everyone
Andreea · 3 February 2024
Agent replied · 12 June 2024
Thank you for your kind review about Phil. Kind Regards, Property Management.
★★★★★ 5/5
TrustpilotCustomer service recovery! 5*
We recently experienced what you would call a winter nightmare. The boiler broke leaving us with no hot water or heating. However, after speaking with Natalie I was left feeling assured and her main priority. Natalie remained in contact from start to finish. Within a few hours it was sorted. Thank you Natalie. All the best for 2021.
Jade · 18 December 2020
★★★★★ 5/5
GoogleHad a viewing with Megan yesterday and just wanted to say she was really helpful and knowledgeable about the property and area. Would happily recommend speaking to Megan if your looking to buy in the Winsford area.
Alan · 26 July 2024
Agent replied · 25 August 2024
Thank you for your kind review for Megan. Please do not hesitate to contact us if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
★★★★★ 5/5
GoogleTresa and Lauren have been amazing at helping us with our complex house sale. They have both been so helpful and I would give them both more than 5 stars if I could!! Thanks so much Lauren and Tresa!
Charlotte · 20 June 2023
★★★★★ 5/5
GoogleSara come to my property full of enthusiasm.
She came well prepared, and it was clear she'd put in her homework before arriving.
She talked me through the process, and I felt she knew her job well, and left me fully understanding all the details about the sale.
All in all a pleasant experience.
Garry
Garry · 20 June 2023
Agent replied · 19 June 2024
Thank you for your kind review. Please do not hesitate if we can be of any further assistance. Butters John Bee Winsford Sales Team
★★★★★ 5/5
Google@Sara Dickens, thanks for being so friendly over the phone and efficient supporting the property search.
Surprised by her due diligence and values as she rang back to follow up as promised, which I have to say no many do these days in the industry.
Good search suggestions shared by her the same day as agreed, despite I had found a property already.
Thanks,
Diego
Family · 20 June 2022
Agent replied · 19 June 2024
Thank you for your 5 star review - Lauren Ellison (Winsford Sales)
★★★★★ 5/5
TrustpilotMy property let out within a week of Advertised
Thanks Abby for getting my property let with a week of advertising itThe tenant moved in a week later which I could be more pleased of the services Atcha Norris
Atcharaphorn · 16 June 2019
Agent replied · 12 June 2024
Thank you for your review and kind words. I am pleased that you are very happy with the service at Butters John Bee Newcastle. We look forward to dealing with you again should you need our assistance. Kind RegardsAbigail iliffLettings Manager
★★★★★ 5/5
GoogleHaving spoken with Sophie over the weekend and again today, I can recommend based on her very clear outlining of what to expect, willing to fit around me, very professional and enthusiastic.
Matthew · 8 October 2024
Agent replied · 22 October 2024
Thank you for your kind review for Sophie. Please do not hesitate to contact us if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
★★★★★ 5/5
TrustpilotSelling Mums House
I recently helped my mother move house and used the services of Butters John Bee.They were professional, competitive and no hard sell, but what really made a difference was the way they looked after my mother who had not long been widowed. All the staff, Josh and Cathy but to name a few made what could have been a traumatic time so much easier. She even calls in to their office for a coffee!!Thank you so muchDavid Calvert
David · 28 April 2019
Agent replied · 12 June 2024
Dear David , Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your mums property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and look forward for when your mum pops in for a coffee.Best WishesCarlos
★★★★★ 5/5
GoogleSophie and Lauren in particular have been utterly brilliant
As someone who struggles with some health issues (organising things being a particular strain for me) I can confidently say that the winsford team are incredible in their roles. Always upbeat and positive. They were so reassuring I’d recommend them to anyone.
Kris · 23 September 2023
Agent replied · 19 June 2024
Thank you for your kind review for Sophie & Lauren. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
★★★★★ 5/5
TrustpilotHighly Recommend
Had a brilliant experience dealing with Emma at BJB.From the initial enquiry Emma has been extremely helpful & professional. I would definitely use BJB for any future lettings
Stephanie · 21 February 2020
Agent replied · 12 June 2024
Dear StephanieThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Emma, please do not hesitate to contact us if we can be of help in the future.Kind RegardsButters John BeeCrewe - Lettings
★★★★★ 5/5
TrustpilotWinsford Branch
Jenna has been very helpful in finding me my new home. And didn't mind me asking a million and one questions. She was very polite and caring
Peter · 10 June 2020
Agent replied · 12 June 2024
Dear Peter, thank you for taking the time to write a review regarding the service you have received. I am happy to hear that you found the service helpful and I wish you all the best of luck in your search for a new home. Kind regards,Jenna StelfoxLettings Manager
★★★★★ 5/5
TrustpilotExcellect Service
A massive thank you to Lucy for helping me get into my new home. Everything went smoothly from the first viewing to move in day. Cant thank you enough!
Breeze · 4 September 2019
Agent replied · 12 June 2024
Hello Breeze, thank you ever so much for the brilliant 5* review you have left for Lucy! I will ensure your kind words are passed on to her. Kind regards, Charlotte Foden - Assistant Lettings Manager
★★★★★ 5/5
GoogleHad a great experience so far with Sophie showing the property, very knowledgeable with questions especially about the area and its always a nice talking to the ever friendly Sara helping with the logistics of negotiating with the seller. I really liked the company branding too, might look into becoming a shareholder lol
Ky0l · 25 July 2023
Agent replied · 19 June 2024
Thank you for your kind review for Sophie and Sara. Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
★★★★★ 5/5
TrustpilotWonderfully service
I dealt with Paul Jeffries at the Stoke branch, his help and advice was excellent. I couldn’t have managed without. I would recommend his services to anyone.
Jean · 11 March 2024
★★★★★ 5/5
TrustpilotFirst class service - Congleton branch
Our experience with butters john bee has been excellent. Amit Nayee (Congleton branch) is an exceptional agent. His friendly manner, prompt communication and advice are greatly valued. He always displays clarity, efficiency and professionalism. 5-star service, would highly recommend using this estate agent for either buying or selling a property.
Anne · 6 September 2023
Agent replied · 12 June 2024
Thank you for your kind words Anne. Well done Amit. Congleton BJB
★★★★★ 5/5
TrustpilotGreat client care
Extremely pleased with efforts of Butters, in particular Liz Thompson, for her continued patience and support during what could have been a very stressful period. Great customer service.
Ms · 27 November 2019
Agent replied · 12 June 2024
Hello Ms Clarke,Thank you very much for such a kind review, I will ensure your words are passed on to Liz and the team. Kind Regards,Charlotte Foden - Assistant Branch Manager
★★★★★ 1/5
TrustpilotHow do these guys even sell anything?
How do these guys even sell anything? We tried to view properties on 2 separate occasions, initially in 2020 and then earlier this week, just to be told the same thing: "we'll call you back to arrange a viewing". No call returned, no emails, no communication whatsoever. What does a girl need to do to view a property you're selling guys?!
Customer · 22 October 2022
Agent replied · 12 June 2024
We are sorry to hear of your negative experience with us, we would like to discuss this with you in more detail, please call us on 01270 534520 at your earliest convenience. Kind Regards BJB Crewe Sales
★★★★★ 5/5
TrustpilotI cannot praise Jan and Nathan enough…
I cannot praise Jan and Nathan enough for their brilliant help nothing has been too much trouble whenever I have had a question or wanted to view the property, at the moment I live outside of the Congleton area and they have helped me greatly with their knowledge of the surrounding area. I would definitely recommend Butters John Bee they are such a professional and friendly team whose help is second to none, thank you so much.
Julie · 13 May 2019
Agent replied · 12 June 2024
Hi Julie, Thanks so much for your lovely review. As always, please let us know if there is anything we can help with. BJB Sales Team
★★★★★ 1/5
TrustpilotClueless in Crewe
Great a securing a sale contract. Terrible service and never speak to the same person twice after you give them your property. Disorganised chaos - avoid!
Rentin · 18 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
