Trusted Agent profile · Windsor
★★★★★
508 reviews across 2 platforms
16 Park Street, Windsor, SL4 1LU
Strutt and Parker's office in Windsor, at 16 Park Street, is rated 4.5 out of 5 across 508 reviews on two platforms, including 74 Google reviews rated 5.0.
Every review we hold for the Windsor office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service at all times
Victoria Rose was the estate agent for the seller of the house we recently purchased. We were very impressed with her professionalism in managing the transaction, especially given the additional complications because of the pandemic. She kept us informed at all times as to the status of the sale. We very much appreciated how easy she was to communicate with We will definitely recommend her in the future.
5/5
TrustpilotSt Albans house sale
I sold my house through Harry and Rozanne at Strutt & Parker's St Albans office. The service, professionalism and consideration afforded to me was excellent, especially in light of the various Covid restrictions. The 3D online viewing facility works extremely well in my mind. A good outcome was achieved very quickly. I would not hesitate to recommend S&P. Thank you Harry and Rozanne and not forgetting Daryl-Lee.
5/5
TrustpilotSuccessful Sale in Norwich
S&P Norwich advised us on sale price, marketed the house online and by brochure, organised viewings and negotiated an acceptable offer - all within a couple of weeks. Will Mullan kept us informed throughout and we were impressed by his and his colleagues' efficiency and diplomacy in dealing with prospective purchasers. We have no hesitation in commending the professionalism of the Norwich office residential team.
5/5
TrustpilotHouse Purchase - Winchester Branch
We have recently concluded our house purchase through Strutt & Parker and we were really pleased with the support received and the journey from start to finish.Patrick and the team were very accommodating and responsive and they kept us informed through out. They also acted as an effective intermediary managing our respective solicitors and at all times we felt up to speed and supported.
5/5
TrustpilotGreat service from S & P
Thank you so much to Sam and all the team at S&P with their help selling our house.In very challenging circumstances, with assorted restrictions in place throughout 2020, we were kept "in the loop" at all times and provided with very helpful feedback on viewings and the subsequent successful sale in December.Would have no hesitation in recommending S&P for their professional, yet personal, service. Thank you
1/5
TrustpilotTruly terrible estate agents.
1/5
TrustpilotAs a tenant, I would never recommend doing business…
I would never recommend doing business with this company, Strutt & Parker, and its employees. They encourage property owners to evict tenants without any valid reason. There is no UK law that would protect you and your family from being treated as commodities. :-(
5/5
TrustpilotKatherine from Harpenden Branch
We recently completed on our house, very shortly after the restrictions were removed with house moves.Moving during the lockdown was very stressful but Katherine, the agent was very professional and efficient. Sally the manager was fully supportive with all the paperwork. Both Katherine and Sally made the whole process very smooth. It’s was a breath of fresh air to be working with a very responsive agents.
5/5
TrustpilotWe cannot thank Will and Clare Strutt…
We cannot thank Will and Clare Strutt & Parker Norwich enough for all the support, empathy and help in selling my mother’s property . They were fast, efficient and always there to help and advise from the very start to the end. They ensured a smooth sale with as little disruption to my mother as possible. Thank you once again for a very successful result.
2/5
TrustpilotClassic estate agent, do the bare minimum
Classic estate agent, do as little for you as possible. Referencing took over a month just to find simple things like landlord references even when we had given the details multiple times. Response time always very slow throughout and tried to charge us extra at the end of our tenancy (technical error was their excuse). Overall, they weren't bad but had very little to do with our rental & only ever wound me up when having to deal with them.
Thank you for your feedback and raising your concern. Please respond with your contact details so we can look into this.
5/5
TrustpilotDan Edmunds and colleagues, Lewes office
Dan, Gary and the team at Lewes provided great service, evidenced by: Realistic market appraisal Willing to market a house worth less than £1m Proactive communication Reliable and trustworthy accompanied viewingsNot a pressurised processThank you
1/5
TrustpilotStrutt & Parker ethical issues
Strutt & Parker, Shrewsbury - showing the sickening art of gazumping is still ok with them.Awful service, very 90’s dishonest style of using my bid to rustle up a better bid from another “client that was interested before”.This kind of dishonesty and general lack of ethic shows the urgency of needed regulation.After I spent thousands of pounds on a survey, the best their Director could offer me was “Sorry I don’t normally operate like this” - clearly you do. In an apparent effort to appease me, he went on to explain that he would show me some more properties that are “not on the market yet” of course he hasn’t. 🙄
I’m very sorry to read of your disappointment. Please do contact me so that we can discuss the matter and I can advise you or our complaints handling procedure.
5/5
TrustpilotPolished professionalism -exemplary knowledge of market
I have sold two properties with Strutt and Parker within last three years. Will Mullen at the Norwich Office managed both sales. The latter property was a large property comprising land, substantial extensive outbuildings as well a substantial country house and additional cottage. This was a complex sale and yet Will’s demonstrated exemplary levels of professionalism, a focused attention to detail, and demonstrated empathy given the sale was due to bereavement. He ensured we remained focused on and achieved the full market value. The sale offer was achieved within just over a month of presenting to market and despite challenges encountered his provided a consistent level of support and communications until completion. I would not hesitate to call upon Will or his Director Tom Goodley, who provided additional advise when required for future sales.
1/5
TrustpilotBy far the worst experience I have ever…
By far the worst experience I have ever had.Ever since day one Meena from the fullham office has been extremely unhelpful, extremely slow with responding and not only that she gave me loads of drama by making me move in to a apartment were half of the things are broken.Now it has been about a month and I have complained so many times about all the things that have not been working and yet... they don’t give a damn. My dryer the kitchen fan the water pressure the fire place the light in the living room etc. There have been two electricians and plumber guys in my flat and neither of them fixed a damn thing but they did agree that they could have not let me move in to a place that’s half falling apart.I so regret my decision to rent from them.
We're sorry to read of your disappointment. Please do contact me so that we can discuss the matter and I can provide you with our Complaints Handling Procedure
5/5
TrustpilotThe smiling voices of reason
Amy and Hamish at the Perth office were always available to help no matter how small a matter. Incredibly grateful to them for all advice and help given during a protracted sale. During a stressful time these were the people who kept us sane!
5/5
TrustpilotWe would like to mention a massive…
We would like to mention a massive shout to Gina who has helped us throughout the whole process. We cannot imagine the struggles we’ve could’ve gone through if Gina didn’t support us, she’s so lovely and been great help by making everything so easy in a very professional way. Thank you so much Gina!! 🙏👏👏
1/5
TrustpilotDouble booked viewing and poor phone manner
Booked to view a house in Harpenden. Received an email and text confirmation. Arrived at property for appointment and was told the slot had been double booked. The agent offered us another time, hours later, which we couldn’t make. We came from out of town to view the property so this was a major inconvenience. Goodness knows how a slot can be double booked when automatic confirmations are generated. Agent very unapologetic and I have found staff on the phone to be apathetic and unhelpful.
5/5
TrustpilotStrutt & Parker - great result
Edward Church and the team at Strutt and Parker went the extra mile to keep our house purchase on track. The team were super helpful and always responsive. The result - after just one house viewing and a few months of patience and persistence, we are living in a beautiful house in a great location.
5/5
TrustpilotExcellent service from Strutt & Parker...thank you! Petra and team!
I had the pleasure of dealing Petra and her team over the past year through my tenancy with Strutt & Parker. The team were incredibly professional, helpful and efficient. Petra went above and beyond to help me, and I would not hesitate to use Strutt & Parker again for a rental or house purchase, if the opportunity presented itself. Thank you! Kelly G.
5/5
TrustpilotStrutt and Parker Chichester
We sold our house through Strutt and Parker's Chichester office in October 2020. The team of Kirk, Tim and Paul were very professional and communicated well throughout the sale process. They are very knowledgeable about their local market as well as having access to Strutt's wider national network.I would definitely recommend them and would be pleased to use them again.
5/5
GoogleJo Chadwick is a legend - best agent in Windsor. TJ
5/5
GoogleJo and Nadia are an exceptional team. Extremely accommodating and excellent with communication.
Thank you, Chad, for your wonderful feedback! We're thrilled to hear that Jo and Nadia provided you with exceptional service and excellent communication. Your trust in our service means a lot to us, and we look forward to welcoming you back soon! Kind regards, Strutt & Parker
1/5
TrustpilotAbsolutely terrible so called rental…
Absolutely terrible so called rental agents! Viewed a property to rent was expecting a follow up call (never happened) when I inquired as to the status of the rental and how to proceed was then told ' sorry we are not taking anymore enquiries on the rental' And don't bother calling them as they never answer or return your calls! Thanks for wasting my time I definitely won't enquire about any property up with yourselves and will make sure friends etc don't neither.
5/5
TrustpilotCongratulations for such as remarkable professional and company!
I have been in contact with Mr Hayden and Strutt & Parker, as my family and I we have been looking for a property to rent since January 2021.Mr Hayden has been the most remarkable professional I have worked with, he has gone far and beyond my expectations, working extremely hard to find the perfect deal for us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Strutt and Parker's Windsor office has 508 reviews across two platforms: 74 on Google, 434 on Trustpilot (across the whole business).
Strutt and Parker Windsor is rated 4.5 out of 5 across all 508 reviews, and 5.0 out of 5 on Google from 74 reviews.
Strutt and Parker Windsor, 16 Park Street, Windsor, SL4 1LU.
