Trusted Agent profile · Windsor and Maidenhead
★★★★★
1,951 reviews across 3 platforms
London Road, Sunningdale, SL5 0EP, Windsor and Maidenhead, SL5 0EP
Part of Savills, see every office.
Savills's office in Windsor and Maidenhead, at London Road, is rated 4.2 out of 5 across 1,951 reviews on three platforms, including 154 Google reviews rated 4.9.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotMillie was great!
Millie was great - found us a beautiful home that matched our needs perfectly, then worked with the seller to get the price where we needed it to be. She was knowledgable about the area and very responsive whenever we had a question. Great job Millie!
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
GoogleI have recently bought a property through Savills at Sunningdale. It has been an absolute pleasure to deal with our agent Millie Willsmer, who has been extremely helpful and professional throughout the whole process. I would highly recommend this branch of Savills for anyone considering buying in the area.
So pleased to hear that you had a great experience with Millie and delighted to hear that you would recommend our Sunningdale office locally! We look forward to working with you again in the future. With best regards, Simon Ashwell - Regional Director
5/5
TrustpilotFantastic service!
We were wonderfully taken care of at Savills, our case got sorted quickly and it was given the urgency it needed when the time came. Katie and Rosie were both lovely people; very patient, professional and really sweet. Would recommend!
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSavills manage the property we rent and…
Savills manage the property we rent and wherever we have issues our property manager Tami is super quick and helpful in dealing with them. We recently had a leak that was impacting the flat below and Tami got someone sent out within 24 hours! Great service :)
5/5
TrustpilotThank you Faith for all your hard work…
Thank you Faith for all your hard work in helping to secure new tenants for my property. You have been so helpful throughout the process and I really appreciate all your guidance and support. Many thanks!
Thank you for your kind words. I am glad to have been able to help you and hope to work with you again in the future.Regards,Faith
5/5
TrustpilotSavills' customers satisfied
Savills have been very supportive in managing the sale of our property, and particularly in keeping the chain of sales in place with all of us moving forward. Their marketing advice was first-rate and promotional literature was produced rapidly and to an excellent standard. They arranged and supported an ambitious programme of viewings which resulted quickly in a successful sale. In the ensuing pre-contract period we have valued highly their continued expert advice. They have provided a comprehensive service which we would recommend highly.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. We wish you all the best for the future.Regards,Savills
5/5
TrustpilotRosanna was incredibly helpful and an…
Rosanna was incredibly helpful and an absolute pleasure to speak with. She helped us secure our dream home within 24hrs and was really in our corner. I could not recommend her and the Savills team more.
Thank you for your kind words! Finding a home can be very stressful so I'm very glad to have been able to help. Please feel free to reach out with any further questions.Regards,Rosanna
5/5
TrustpilotDedicated Property Management
Property management can be a thankless task but Olivia Hill is so good, you have to thank her! Thank you for the dedicated management of the apartment I live in. It's greatly appreciated
And thank you for your review, I really appreciate it, it was a pleasure to work with you.Regards,Matt
1/5
TrustpilotTRASH AGENCY
I highly do not recommend taking this agency for your rental, because:1/ Some of their workers are VERY EXTREMELY RUDE and take their sweetest time to reply to mails.2/ They will give you the STUPIDEST excuses that they cannot reach the landlords.3/ They will keep you without a precise response.4/ They will not allow you to break your contract.
Hi Ashley, thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty and for bringing your concerns to our attention.We would value the opportunity to learn more about your experience; please email further detail to socialmedia@savills.com so we can investigate.
1/5
TrustpilotZero stars from me.
I can’t give zero stars unfortunately. Savills valued our house at £450000 but three other agents valued at £600000!!. They said they’d provide a report but we heard nothing. Ours is a 4 bed house and they’d just sold a 2 bed house nearby for £425000. Appalling service.
We take all feedback seriously and would like to investigate the comments raised in your review. Please email further information directly to Carole Bratt, Director, Compliance & Customer Relations at CBratt@savills.com so we may address your concerns.
5/5
TrustpilotRented a house through Savills
Rented a house through Savills. Great experience, everything went through quickly and smoothly. Thank you to Olivia Thomas and the rest of the lettings team.Sasha
Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met your expectations. Regards,Olivia
5/5
TrustpilotMoving Home
In a market where Rental Properties attract a lot of interest, Savills were very helpful in helping us secure a property straight away with the minimum of fuss. Monika made the whole process very simple.
Thank you for your kind words. I know that finding a new home can be very stressful, so I am glad to have been able to help you with the process.Regards,Monika
5/5
GoogleSusan Li was an absolute delight to deal with. I've been both tenant (and landlord) with numerous agencies over the years and never had I met a more committed, competent and personable negotiator. Often tenants are treated as the last priority/a cash cow - but not with Susan. Indeed, the whole team has offered an experience markedly above the norm - thank you - it makes all the difference for a happy tenancy for me and my family.
Thank you for taking the time to provide our Sunningdale office with a 5* Google review. Best regards, Simon Ashwell - Head of Region
1/5
TrustpilotTerrible company
Terrible company. We had an agent come to value our house. She seemed competent and appeared to be very interested in marketing the property. After an hour of talking through the details she said she’d arrange for photos to be taken and a contract to be sent out. Over a month later she still hasn’t been in contact and we have gone with a different agent. We expected more from a company with such a good reputation. Unfortunately, Savills also seem to think it's my responsibility to contact them regarding this matter. If they were really interested in good customer service, they would check their records for SW Devon and contact me directly. As they have not done this, I can only assume that it is a regular occurrence and they therefore can not trace us in amongst all the other potential clients they have let down.
Thank you for your feedback. We take this very seriously and ask you to get in touch by emailing further detail to socialmedia@savills.com so that we can investigate.
5/5
TrustpilotFantastic firm
Fantastic firm . I’ve been letting apartments through them for a few years now and I have found Robert Lerner excellent to deal with. He always finds me superb tenants and achieves the appropriate rent. Well done to Robert and the team .
5/5
TrustpilotSue at Savills
Sue, Graeme and the team at Savills were absolutely brilliant. Not only did they help us find our lovely new home, they were always happy to help with any request and quick to respond. Thank you!
Thank you for taking the time to leave such a lovely review! Finding a new home can be a stressful time, so we are glad we were able to help you find yours. Congratulations on your new home!Regards,Graeme and Sue
5/5
TrustpilotExcellent service
Paige is very professional with excellent communicational skills and took notice of our instructions and produced the best offers. She is very easy to deal with and I always impressed with her positive approaches.
Thank you for your kind words. I am so pleased to have been able to help you and wish you all the best for the future.Regards,Paige
5/5
GoogleOver the years I have had to move home some sixteen times as I pursued my career, dealing with a variety of agents. I must say that I have never previously experienced the excellent level of service Savills provides. By the time I approached Savills of Sunningdale, I had already placed my property with local agents who failed to appreciate its potential and as a result failed to introduced any potential buyers. I would particularly mention Frazer Chown who handled our sale. He quickly recognised the appeal of our property, finding a number of genuinely interested buyers, albeit some with properties to sell. From the moment a couple had agreed to purchase, Frazer kept me constantly in touch with progress from his almost daily contact with all parties solicitors and agents, ultimately leading to a successful conclusion. The team led my Charlie Fisher all work so hard together, delivering an outstanding service to their clients.
5/5
GoogleIt is a fact that Savills of Sunningdale are a cut above the rest! Having recently rented through this agency, I can report the service to be first class. From the outset Lauren really understood the criteria, identified options which were bang on brief and was extremely efficient and professional in her approach. Communication was excellent, whilst Lauren and the team at Savills made the process straightforward and enabled me to move in as quickly as possible. I can recommend Savills to anybody who appreciates great service whatever the day or time.
5/5
TrustpilotNikita is a Rockstar!
Nikita was efficient and timely with all communications. She kept us informed at every step and was very courteous. Thank you for making the process as easy as possible.
Thank you for your kind words, Phoebe, and for taking the time to post a review. I’m delighted you are pleased and that we were able to help.Regards,Nikita
1/5
TrustpilotManu problems with Savills
Avoid, very bad agency that is behaving in a dishonest manner. I was promised a 2 weeks free rent and n the end this was not placed in the official offer. The mistake happened because firstly this flat was advertised on rightmove by Mann agency. They advertised the flat with 2 weeks free rent. I started at the beginning to go through all the referencing with them but later on I understood that this property is maintained by savills and Mann is just helping them out for a commission. So after I have passed through references I was sent to Savills where I have signed all the papers. Now after I received the 2 months notice, i have asked for the 2 weeks free rent which I was promised. I was refused on the basis that in the official offer there is not written anything about the 2 weeks free rent. I have contacted the agent from Mann (Scott Davies) whom I asked to confirm whether the property was advertised with 2 months free rent. He agreed to confirm and he stated that he even has an email where Savills asks him to pus several properties including the one I lived with a 2 weeks free rent. Savills totally ignored this and have declined to accept that they misled me. 2. Also I had a 1 year contract with 6 months break clause. After 6 months they have sent me a 2 month notice (which is totally normal) stating that the reason of the end of tenancy is that the Landlord wants to take back the possession of the flat. After few weeks time we received a call from one of the agents asking permission to have a viewing at our place. Of course I was shocked finding out that the property is back on the market especially shocking is that is was for the same price. I found this very misleading and I tried to contact my agent in regards to this questions (Moya Bigg). i have contated he for over 1 month and did not recieve any response. I left her voice messages and contacted her but no response.I have made a complain in regards to Moya, that she is not answering and I cannot deal with my problems. I was contacted by someone stating that Moya is on holiday and she will be able to help. She did not answer untill today at the question why the end of tenancy letter stated that Landord is taking back the possession of the property and have made a false statement. In my opinion based on this facts this agency is making money out of agency fees and this is done in a dishonest manner. Victor Morar
1/5
Trustpilot“Luxury Barn” Windsor Savills experience
Incredible overpriced property where wood started to rot indoors, heating/high humidity/electricity concerns & evidence of infestations (spiders/wasps/woodworms).The Savills manager’s practice was of concern. No evidence of honest problems solving & acceptable management. The property was accessed without arrangements & my consent.Landlords disconnected rental house heating & electricity, filed cases with police about me.I received threats with the “consequences” (GMC, Police, prison, inability to receive credit etc) from landlords & Owen White solicitor firm. I was called “stupid”, my English language level was laughed at. Their lawyers used my maiden surname in letters, stated serious concerns about the cleanliness of the property & appearances of “a huge fungi specimen”, damage to “antique mirror” (all untrue).The Environmental Health assessment came without formal report. The Savills & landlords witness statements lacked honesty & truth.The Court allocated me to pay landlords solicitors costs. Savills did not refund deposit.Savills DPO is unable to locate any records.
We are sorry to hear of your experience and would like to find out more. If you'd like, please email further detail to socialmedia@savills.com so we can investigate.
1/5
TrustpilotSavills is the most unprofessional and…
Savills is the most unprofessional and difficult company to work with. They come across as clueless most of the time and send incorrect advice as well as a mass of empty promises. They will take weeks to send essential documents. Now that we have moved into the property and paid our deposits they will not fix any of the issues and communication has halted. They have been useless and infuriating and we have had to hire a housing professional to talk to them to try and make them do their job correctly, all of which cost us more money. DO NOT USE THIS COMPANY.
We take great pride in providing an excellent service, to hear we have fallen short of your expectations is disappointing to say the least. We would like to follow up with you, please could you email socialmedia@savills.com so we can investigate this.
2/5
TrustpilotCan't recommend unfortunately
I had found a flat that I liked and arranged a viewing (on a weekend). I was told during the viewing that no offers had been made yet, so I instructed my solicitor to make a note of interest and prepare an offer. But when he got in touch with Savills on the first working day after the viewing, he was told that an offer had been made by someone else and accepted before I had even viewed the place. I think Savills can do better. Either the agent during my viewing had not received updated information about the property or I was deliberately misled, neither of which would be good practice. 2 stars rather than 1 because staff were at least very friendly.Edit: I have since been contacted by Savills who said they would investigate and contact me again. They have not contacted me again (though in truth, I don't mind; the property has been sold, no matter what their investigation finds).
We are very sorry to hear of your experience and would be keen to find out more. If you'd like, please email further detail to socialmedia@savills.com so we can look into this.
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