Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotShikha was really helpful
Shikha was really helpful. My fridge broke down and she liaised with the landlord and several people to get the cupboard out and a new fridge in. I have a busy job and could not co-ordinate being in for all the visits. However Savills are always so helpful in making sure things can happen as quickly as possible. I'm really grateful for the communication and clarity - made a stressful situation much more manageable.
Farzana · 28 August 2026
Agent replied · 25 October 2024
Thank you so much for your review, Farzana. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
TrustpilotThank you to Tanika at Savilles
I found Tanika who works as Savilles to be friendly, professional and honest also which helped me to make informed decisions for viewings that she had also organised for myself to find a rental property. I found Tanika also took the time to answer any questions that I had as I had not rented for nearly 10 years and a lot had changed in that time and this was extremely helpful in my search of a property. Tanika was thorough in her approach when sharing potential properties with myself which gave me the confidence to find a rental property which ticked all the boxes that I wanted in my opinion. Many thanks for your help Tanika, from a happy customer, Tracey
Tracey · 5 May 2026
Agent replied · 22 May 2026
Thank you for taking the time to leave feedback, Tracey. We’re so glad that you appreciate Tanika/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
TrustpilotPeace of mind for overseas landlords
Savills have been managing my property whilst I’ve been working abroad for nearly 2 decades. I strongly recommend Savills for the consistent service they provide. Most recently Shan Elario has been my property manager. Shan is prompt and efficient responding to questions and queries, and effectively deals with any issues that arise. It gives me great peace of mind being able to trust Savills & Shan to look after my interests whilst I’m thousands of miles away in a completely different time zone.
Christopher · 1 May 2026
Agent replied · 22 May 2026
Feedback is an invaluable reminder of the things that are important to our clients, Christopher. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotExtremely smooth end of tenancy experience thanks to the Savills staff
Shan Elario has been extremely helpful and supportive in the whole end of tenancy process. We were stressed and busy with our home move and he made sure that any issues with the end of tenancy were addressed swiftly and resolved to the satisfaction of both us and the landlord. We really appreciate his professionalism and diligence through the entire process.
Zeena · 21 August 2026
Agent replied · 22 September 2026
We are so pleased that everything worked out successfully for you, Zeena. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 1/5
TrustpilotNever return calls!!
I have just received yet another mailing from Savills (Truro), offering their services in selling my house. This is ironic, in that we have phoned them twice to get a valuation, but no-one returns the call. If fact, last tome the office didn't answer - it rang for ages and then got put through to their nationwide coordinator. Clearly Truro were too busy to get in touch, but if they can't be bothered to try and get buyers on the books, heaven help anyone interested in trying to purchase a property!
PZH · 18 February 2026
Agent replied · 22 February 2026
We're very sorry to hear about your experience with our Truro office. You should always be able to rely on timely communication, especially when requesting a valuation, and it’s clear we have fallen short on this occasion.
If you would be open to it, we would appreciate the chance to put this right. Please feel free to email your contact details to socialmedia@savills.com so we can arrange for someone to contact you.
★★★★★ 5/5
TrustpilotFrom putting our house on the market…
From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, professional and pro-active every step of the way. Our house sale has not been easy but Claire has ensured that it stayed on track and that it completed today! Thank you Claire we could not have done it without you!
Rhona · 10 April 2026
Agent replied · 22 May 2026
We really appreciate your kind feedback, Rhona. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
GoogleSelling and buying houses is known to be stressful; having a super team of helpful, knowledgeable, courteous and importantly always available to respond/communicate when needed is crucial. Savills in Sunningdale, Karen and Frazer were totally professional and played a valuable part in the success of the transaction in the acquisition of 4, Greenways, Sunningdale to my clients.
I would like to thank them for their continued support, their efforts, patience and professionalism during what was a difficult and long drawn-out transaction covering several months.
Without their persistence and teamwork particularly managing their clients expectations, this deal may not have exchanged.
I can't recommend and thank them enough!
Nigel · 12 December 2025
Agent replied · 9 January 2026
Thank you so much for taking the time to share your feedback. We’re delighted to hear that Karen and Frazer, along with the Savills Sunningdale team, were able to support you throughout what was a complex and lengthy transaction. Your recommendation means a great deal to us. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
TrustpilotBailey Chan is superb
Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.
Website · 10 September 2026
Agent replied · 22 September 2026
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotMany thanks to James Abbott and his excellent team in Stamford
I sold my house in Stamford through James and his team at Savills Stamford. Many agents were competing for the business - I was glad I chose Savills as in a difficult market they provided an efficient and smooth service with excellent communication throughout. Thank you!
Sophia · 28 August 2026
Agent replied · 22 September 2026
We are so pleased that everything worked out successfully for you, Sophia. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotSavills did a great job
Savills did a great job both at inception, during tenancy and at the end of it. They have always been proactive to address any item we raised and addressed it promptly. Special thanks to Fiona Wither who has been our main contact.
Matteo · 28 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to review our service, Matteo - feedback is always incredibly helpful. I’m delighted that we met your expectations.
★★★★★ 5/5
GoogleWhat a wonderful experience we has with Frazer and Karen. Both were so kind and personable, and became part of our world for the time we took buying and selling with all the rollercoasters that came in between. Thank you both so much, and Charles too for your continued hard work, patience (with us!) and kindness through this process and for getting us in to our dream home! If you want to sell or buy a house, these are your people :)
Lu · 22 October 2025
Agent replied · 9 January 2026
Thank you for your review Lu. I am so glad to hear you were pleased with our service throughout your sale and purchase. The team will be delighted with your feedback. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
GoogleWe had an outstanding experience working with Aga/Lauren from start to finish, there professionalism, market knowledge, and dedication were evident. They made the complex process of renting feel seamless and stress-free.
They were incredibly responsive to all our queries, providing clear and timely communication, and always went the extra mile to accommodate our schedule. Their negotiation skills were exceptional, leading to a fantastic outcome that exceeded our expectations. We highly recommend them to anyone looking for a truly top-tier estate agent.
Big thanks Aga and all in the Savills rental team.
Manish · 15 October 2025
Agent replied · 22 October 2025
Thank you for taking the time to write a wonderful review, Manish. I am thrilled to hear Aga & Lauren were able to assist you throughout the process. I hope yourself and the family are settling in well to your new home.
Best Wishes, Laura Lane - Regional Lettings Director
★★★★★ 5/5
TrustpilotRoshni has been our Property Manager…
Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger.
Rigby · 3 September 2026
Agent replied · 22 September 2026
Feedback is an invaluable reminder of the things that are important to our clients, Rigby. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotGreat support
Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager.
A · 3 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave feedback, A Pvl. We’re so glad that you appreciate Shikha. We’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
★★★★★ 5/5
TrustpilotMarc Ziedman has been a fantastic…
Marc Ziedman has been a fantastic property manager. He is responsive, reliable, and genuinely thoughtful in how he handles everything. Communication has always been clear and timely, and he consistently goes above and beyond to make things smooth and stress-free. It’s been a real pleasure working with him, and I’d highly recommend him.
Claire · 23 April 2026
Agent replied · 25 October 2024
Thank you so much for your review, Claire. It's much appreciated. If you need anything further please don’t hesitate to contact us.
★★★★★ 5/5
GoogleThe team at Savills Sunningdale was extremely efficient in selling our house right from the start, bringing in viewing after viewing, keeping the momentum going. Once we had an offer, the help and advice was invaluable, keeping us informed on a daily basis. I want to thank Karen Brannigan for her hard work and daily updates that kept us sane in the complicated process of selling a house
Sabine · 10 December 2025
Agent replied · 9 January 2026
Thank you so much for your kind words! We’re delighted to hear that the Savills Sunningdale team made the process smooth and efficient for you. Karen will be thrilled to hear your feedback. With best regards, Simon Ashwell - Regional Director
★★★★★ 5/5
GoogleKaren Brannigan is an outstandingly helpful, knowledgeable and friendly agent. I cannot recommend her highly enough for all the effort put in to helping us find our next home. The enthusiasm and expertise is unmatched. Out of all the different agents and offices we dealt with during our recent house hunt, Karen was by far the best!
We can’t thank you adequately for all the hard work.
Anna · 10 December 2025
Agent replied · 9 January 2026
Thank you for your review Anna. I am so glad to hear Karen stood out amongst the other agents and was able to help you with your search - she will be delighted to hear of your feedback. With best regards, Simon Ashwell - Regional Director
★★★★★ 1/5
TrustpilotAbsolutely useless company
I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.
Tibu · 17 September 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and are concerned by the issues you have raised regarding communication, property viewings, and the handling of messages and offers.
As we are unable to identify your case from this review alone, we would welcome the opportunity to investigate your concerns further. Please email us directly at socialmedia@savills.com with your details so that we can look into what happened and address any shortcomings in our service.
★★★★★ 1/5
TrustpilotTalked down to for three months, overcharged on our own statements, complaint response ignored six of eight points
We are landlords who instructed Savills' Maida Vale / St John's Wood office to let and manage a flat in W9 on negotiated terms of 14.4% including VAT, 9.6% letting, 4.8% management. Savills became involved at offer stage on 27 May 2026, the tenancy started on 28 July 2026, and we submitted a formal eight-point complaint on 24 August 2026, under a month into a tenancy we paid a professional agent to run.
Ivan · 26 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave your review, we understand that this is currently under investigation with the customer services team.
★★★★★ 5/5
TrustpilotGreat proactive service from the…letting team at hampstead
Great proactive service from the letting team especially Muhammad Carr who has brilliantly looked after my property and me (!)
Irene · 8 September 2026
Agent replied · 22 September 2026
We really appreciate your kind feedback, Irene. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 1/5
TrustpilotAppalling experience
Appalling experience. Savills at Margaret Street cancelled a fully signed, legally binding tenancy agreement just 5 days before move-in because they sold the property. This breach of contract cost me money in non-refundable flights. Agents Natasha Spitz and Mey Hafiz promised to sort out the reimbursement, but then completely ghosted me for over months. Management ignores all formal complaints. While unforeseen circumstances can happen, how can this be justified?
Анна · 22 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating and disappointing this situation must have been, particularly given the proximity to your planned move-in date and the additional costs you incurred.
While property sales and changes in circumstances can occasionally arise unexpectedly, we recognise the significant impact this had on you and appreciate your concerns regarding both communication and the handling of your reimbursement request.
If you could email further context to socialmedia@savills.com we will investigate.
★★★★★ 1/5
TrustpilotSavills are the management company for…
Savills are the management company for the house next door which is rented out. Over 18 months ago, a brick post on the drive which belonged to that house toppled over onto my path. This was reported by previous tenants, new tenants and myself on several occasions but the brick post has not moved and is too heavy for me to pick up and move onto their drive. The inconvenience is to me not the house it belongs to. I cannot use my path to take bins in and out as this prevents it. Apparently, the landlord is also aware. I rang Savills, the management company, several times last year and was fobbed off or advised it will be sorted that week...and it never was and nobody came back to me. Happy to take the fee but not taking up problems caused. If anyone trips over and hurts themsleves (and lets face it any trip can result in a potential death) the claim will be on Savills. I hadn't left feedback earlier as wanted to give them a chance but this is ridiculous!!!! I could only put date of experience as May 25 but it happened in December 24.
Collette · 18 May 2026
Agent replied · 22 May 2026
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration this situation has caused you over an extended period.
We would like to investigate this matter urgently and ensure it is resolved without further delay. Please could you contact us via email to socialmedia@savills.com with your address and any reference details, so we can escalate this to the appropriate team immediately.
★★★★★ 5/5
TrustpilotSince Vivian Yip (MARLA Property…
Since Vivian Yip (MARLA Property Manager) being my property manger, she has all along tried her best to help me in the most efficient and effective way. Her responses and advices given to me are always clear, useful and up to point. It has saved me a lot of time and resources in resolving my problems, in particular I live overseas and am not familiar with the UK operation. Her assistances are valuable and is the best staff whom I come across in Savills. She is definitely a valuable asset to Savills and a role model for the colleagues to learn from. I trust she could have a bright future and she is the one whom Savills and her colleagues could always depend on.
Joyce · 1 May 2026
Agent replied · 22 May 2026
Thank you for your kind words and for taking the time to post a review, Joyce. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 5/5
TrustpilotI have had Savills as my property…
I have had Savills as my property manager for close to 9 years now and I must say I have had some exceptional agents covering my account - I want to particularly shout out Atticus Leung who has been incredibly helpful across a wide array of repairs/ replacements/ general Qs. The turnaround time is very efficient and all my questions are answered, the approvals from the landlady obtained and all the necessary works are initiated asap which minimises any inconveniences. We can’t always control other things going on in the apartment/ building/ residential area but having a helpful residential manager and agent helps a great deal.
Anastasiya · 30 April 2026
Agent replied · 22 May 2026
Thank you so much for your review, Anastasiya. It's much appreciated. If you need anything further please don’t hesitate to contact us.
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