Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotI was gazumped and was not made aware…
I was gazumped and was not made aware of this. I had no idea that the property that I was interested in and my offer although was accepted and confirmed by the vendor had now fallen through. I received no explanation by zoopla :(
Customer · 14 February 2021
Agent replied · 23 October 2024
Hi,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with one of the estate agents who advertise on our portal.Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. If you have any concerns, please call the agent and ask to speak with their branch manager directly.If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey devalue peoples houses
They devalue peoples houses. They refuse to correct their mistakes and list the correct value of your home. Stay away from them if you’re wise
Helen · 3 March 2025
★★★★★ 4/5
TrustpilotI am interested in detached bungalows…
I am interested in detached bungalows for sale in Frinton near the sea but because of covid19 cannot travel from Canvey island but as soon as permited my partner and I will be delighted to come and see you thank you for your help
Joyce · 7 February 2021
Agent replied · 23 October 2024
Hi Joyce, Many thanks for sharing your feedback with us and for leaving us a 4 star review! To help you find a suitable home, such as bungalows, you can tailor your search results easily. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006487838-How-to-search-for-specific-rental-property-features-or-typesWe also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Good luck on the search for your next home for you and your loved ones!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotPersonalized search my ass
Personalized search my ass. Not a very good sight. Tell them you have so much. And send me houses double my budget. 4 emails a day. And not one in my price range. It's like being teased, " you can't afford it "
Keith · 23 April 2021
Agent replied · 23 October 2024
Hi Keith, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our property alerts. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt is difficult as I use Zoopla a lot…
It is difficult as I use Zoopla a lot to look at houses, But they quite often put up houses that are 2 bed when I want 3 and have no gardens or parking. I know I have to compromise but not on the essentials.
Margaret · 28 October 2020
Agent replied · 23 October 2024
Hi Margaret, Thank you so much for taking the time to leave us this review. Our tools and services improve and become more effective with feedback and data from users like you.We are very sorry to hear that you have been unable to find a suitable property. Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device which you may find helpful:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/We hope you find your perfect home soon!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhy do I have to sign up
Why do I have to sign up. To dverys make it seem so much easier.
Kuredu · 2 March 2024
Agent replied · 23 October 2024
Hi Kuredu,Thank you so much for taking the time to leave us your feedback.Registering with Zoopla is quick, easy and best of all it enables you to personalise your Zoopla experience. You can make the most out of our website tools and functionality including:- Saving property listings that you love- Setting up email alerts for new listings matching your search- Creating saved searches- Tracking properties and following their worth over timeYou can register with Zoopla on our desktop website, or within our app. Once registered, you will gain access to your own profile page. Here is a Help Centre article showing you step by step how to complete the registration process: https://help.zoopla.co.uk/hc/en-gb/articles/360005690898If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotthis is a convenient and efficient…
this is a convenient and efficient property searching engine that many targeted houses and places could be found here. one suggestion is to provide more photos, say 20, of each property including the front door or off road parking areas. It would be perfect.
Freeman · 5 January 2021
Agent replied · 23 October 2024
Hi Freeman,Thanks so much for leaving us a 4 star review and for your suggestion. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. We’d hate for you to miss your dream home so whenever you wish to view more photos of a particular property, please ensure you contact the marketing agent directly on either their phone number displayed on the listing, or using the Contact button on the house details page.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI've been searching for cheap rent…
I've been searching for a cheap property to rent but no one wants people who are unemployed no estate agents or landlords accept us and in the area that I live in now
Lesley · 5 October 2022
Agent replied · 23 October 2024
Hi Lesley,Thanks for leaving us your review. We are sorry to hear you've had issues finding properties, hopefully the guide below may help.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you: http://www.zoopla.co.uk/find-agents/Also, be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt is helpful.
It is helpful, but I don’t need houses that are divided into single rooms. I only want two bed houses and if they have a situation or designed to suit me then I can apply for them
Patricia · 7 April 2022
Agent replied · 23 October 2024
Hi Patricia,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "large garden"; to exclude a term you can prefix it with ‘-’ for example -shared -multiple -single.Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotStill looking for a property
Still looking for a property. I do like that you give a gestimate on how much to expect to pay for bills. Would be great to see more properties that have also council tax price included as this is often the largest additional cost.
Dani · 1 December 2020
Agent replied · 23 October 2024
Hi Dani, Many thanks for your valuable comments and for leaving us a 4 star review. We are pleased to hear that overall you have had a pleasant experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/We're also happy to hear you like our household bills feature. If we are missing any information, it will be as a result of it not being made available to us, so please use the contact agent details to request more information. If you wish to contact us directly or if there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI asked over a week ago for details on…
I asked over a week ago for details on renting a 1 bedroom flat in Weeley the guy I spoke to said he would get in touch with the landlord and get back to me. Still not heard from him hence the 1 star
Mr · 1 December 2020
Agent replied · 23 October 2024
Hi Mr King, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
Trustpilotdisappointing when you spot a property…
disappointing when you spot a property on Zoopla only to find its sold...sometimes months ago.. this happened not once or twice but too many times to count. IT WOULD BE FAR BETTER IF THE PROPERTIES ON ZOOPLA WERE CURRENT and deletion happens far quicker
MISS · 1 December 2020
Agent replied · 23 October 2024
Hi Miss Aldsworth, Many thanks for your review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience with our website.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available or you have a agent complaint, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, or wish to discuss this issue in more detail, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have not had 1 reply from 7 enquiries…
I have not had 1 reply from 7 enquiries through this website. When I have then gone direct to the estate agent they say there hasn’t been an enquiry from us. That’s through 2 agents, yet I am inundated of spam from Zoopla.
Ben · 23 February 2021
Agent replied · 23 October 2024
Hi Ben, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHave you changed something about your…
Have you changed something about your website recently? It used to be excellent but now I cannot get any information when I load an enquiry. All information entered disappears and it flips to a general info page. Refreshing does nothing. It just buffers endlessly.
Anita · 23 November 2020
Agent replied · 23 October 2024
Hi Anita,Many thanks for sharing your feedback with us. We're really sorry to hear you feel this way about the recent changes made to our search results page. We would love to assist you further and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotProperty Search
Great for finding properties but it would be good if the system to get alerts was easier to include the type of property and the area more simply a few more choices needs to be added to the search.
Richard · 15 November 2021
Agent replied · 23 October 2024
Hi Richard,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good Luck in your search!Zoopla Support
★★★★★ 4/5
TrustpilotI would like to have more details on…
I would like to have more details on the property, like how long is the leasehold, how much is the stamp duty, some properties don't have a floor plan . Otherwise you are doing a good job. Thank you.
ITAMAR · 13 November 2021
Agent replied · 23 October 2024
Hi Itamar,Thank you so much for taking the time to leave us your 4 Star feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, If there is any further information that you require you can contact them via the Email agent tab on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotSupport never reply especcialy syncronization developers
Support never reply. There's no native feed sync between your properties and zoopla, you must buy another paid per month service to synd your properties... Unacceptable, after doing a very big sum contract.
Vitalie · 21 October 2024
★★★★★ 5/5
TrustpilotI think it’s a good place to begin the…
I think it’s a good place to begin the search to evaluate what I price I might achieve if I decided to sell and a good indicator of a fair price I would be expected to pay
John · 22 February 2022
Agent replied · 23 October 2024
Hi John,Many thanks for your 5 star review. It is great to hear your feedback and that you find our site so helpful. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla and me.
Zoopla found me my new home which has all my requirements and more.They put me in touch with the agents,I viewed and had my 2nd offer accepted.We are chain free in both directions and hope to move before Christmas.Thankyou.
Elizabeth · 30 October 2021
Agent replied · 23 October 2024
Hi Elizabeth,Thanks so much for leaving us a 5 star review. We're very happy to hear you have found your dream home and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
Trustpilotstill looking for right property
WE are still looking for right property and we appreciate all the emails showing us various properties. We will continue to use Zoopla as we are confident the right property will appear. Thank you for your assistance. Ann and Bill Woods
Ann · 18 June 2021
Agent replied · 23 October 2024
Hi Ann and Bill,Thank you so much for leaving us a 4 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI am really happy to have Zoopla in my…
I am really happy to have Zoopla in my life. Good customer service and plenty options for Renting. Unfortunately I haven’t found anything yet . But I am a happy customer. Keep up the good work.
Vivian · 7 April 2022
Agent replied · 23 October 2024
Hi Vivian,Thank you very much for leaving us a 5 star review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHow can this site be trusted.
How can this site be trusted got my house details wrong .On their site as a two bedroom semi detached ,when its a 4 bedroom detached .Contacted them and said they can not alter it .
Rob · 3 April 2022
Agent replied · 23 October 2024
Hi Rob,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information we show about your property at the moment. We are in the process updating our House prices section including improving our property attributes data (i.e. property type, tenure & room numbers information) to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotLocation and pictures are very clear…
Location and pictures are very clear information with postcodes. If provided the floor plan is excellent. Thank you.I’m not yet searching the property for sales yet .if provided a help to buy information and calculator is good for our 1st time buyer.
Li · 17 March 2021
Agent replied · 23 October 2024
Hi Li, Thanks so much for taking the time to leave us this 4 star review. We're happy to hear you have received great service and thank you for your search criteria suggestion.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have continually shown interest in…
I have continually shown interest in properties completed all instructions online and very very rarely do I get a response. This not a very good service and the system is not working.
Keith · 29 September 2022
Agent replied · 23 October 2024
Hi Keith,Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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