Trusted Agent profile · Windsor and Maidenhead

Knight Frank Ascot and Virginia Water Sales reviews in Windsor and Maidenhead

3.4

★★★★★

2,421 reviews across 1 platform

59 High Street, Ascot, SL5 7HP, Windsor and Maidenhead, SL5 7HP

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Knight Frank's office in Windsor and Maidenhead, at 59 High Street, is rated 3.4 out of 5 across 2,421 reviews on 1 platform.

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2,421

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Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.

1/5

Trustpilot

Awful website

Awful website. Used tobe good but now full of guff and it's impossible to navigate.

Colin · 13 May 2024

Agent replied · 23 October 2024

Hi Colin,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support

5/5

Trustpilot

I’m Property investor

I’m Property investor, before the buying property I cheak the market value of house. It’s really help me to find the property on real price. It a very simple and easy way to finding, I’m very thankful to all team of ZOOPLA .Thanks again Mr & Mrs Ash

Ashiq · 5 December 2020

Agent replied · 23 October 2024

Hi Mr & Mrs Ash,Many thanks for your kind comments and for leaving us a 5 star review. We're very happy to hear how helpful you find our site to be, especially the House prices section.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

1/5

Trustpilot

Would not remove 'past sale' details.

Requested they remove some past sale details of my property - they said I had to do it & contact Land Registry etc.Surely it's their site and they determine what is displayed on it - especially if a customer/property owner makes an appropriate request.

A · 2 October 2021

Agent replied · 23 October 2024

Hi,Thank you for sharing your feedback and we're sorry to hear about your negative experience using our website.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. Our mission is to provide data on all residential homes in the UK - over 29 million currently. The sold price information displayed on our site is supplied to us by the government (HM Land Registry) as a matter of public record and is displayed on many sites in the UK. Wo do not remove this information from our site. Any request to consider suppressing this information from public sources should be made in writing to the relevant land registry office together with supporting evidence. If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Inflated prices

I have used this site several times to compare against others. Always find at the rates for rental or buying are over priced. Onthemarket.com or rightmove.com are more realistic. Don't know if they are creating unnecessary unhealthy competition for their commissions?Thanks but no thanks.

A.S · 30 September 2021

Agent replied · 23 October 2024

Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. I would like to advise you that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites.All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. If you wish to discuss a listing further please contact the agent directly on either their phone number displayed on the listing, or by emailing them via Email agent.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Warm regards,Zoopla Support

3/5

Trustpilot

I requested 2 bed bungalows in…

I requested 2 bed bungalows in Cleveleys Fy5 you have sent some nice ones over but their on with other agents and when I put an interest in on a property I get message telling me its been let to family yet it still gets sent its frustrating.

Susan · 24 November 2020

Agent replied · 23 October 2024

Hi Susan, Many thanks for your 3 star review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience on our site.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support

4/5

Trustpilot

They have amazing property and staff

They have amazing property and staff. The one who took me round was very polite and professional. However, I couldn't pick the room because of my own personal reason which has nothing to do with their service. I highly recommend zoopla to anyone looking for such service.

KD · 14 February 2021

Agent replied · 23 October 2024

Hi KD,Thanks so much for leaving us a 4 star review. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Lazy unprofessional bums maybe racists…

Lazy unprofessional bums maybe racists needed a short term accommodation and rang them numerous times they just say we will get back to you and never do I think the guys name is Matt or who ever picks up 01752 948807 this number

Pav · 22 November 2021

Agent replied · 23 October 2024

Hi Pav,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with one of the agents who advertise on our portal.We'd like to find out a little bit more about your experience with this agent and we'll DM you shortly for more information.Many thanks,Zoopla Support

3/5

Trustpilot

It seems that Zoopla properties in Bath…

It seems that Zoopla properties in Bath are mostly for students, properties listed for next year. Or properties that are already let. So getting alerts from Zoopla has not been very effective for someone like me, who is looking to rent a nice property in the next month.

Berlino · 9 November 2020

Agent replied · 23 October 2024

Hi Berlino,Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -student.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

2/5

Trustpilot

Very poor communication.

I've contacted a numerous amount of listings a numerous amount of times and no has got back to me I have called emailed and seen in person and I can't get a reply for a booking to view let alone if I want to rent.

Yazmin · 9 July 2021

Agent replied · 23 October 2024

Hi Yazmin, Thanks for taking the time to leave us a review. We're glad to hear you like our site but we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

When arranging a viewing

When arranging a viewing, sometimes no confirmations are sent until the last minute or never at all. Any cancellations are never given until you call them. Trying to leave a comment or review on a property is not straightforward or impossible..

Fabion · 3 March 2022

Agent replied · 23 October 2024

Hi Fabion,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support

1/5

Trustpilot

Upset with customer service

Upset with customer service. Agents are not replying before asking about anything they replied thst isorry we don’t have. I faced this situation every time.

Krishna · 22 September 2023

Agent replied · 23 October 2024

Hi Krishna,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We would like to advise you that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites.If you do see a property that you are interested in, we recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:https://www.zoopla.co.uk/find-agents/ If you do come across any property listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Many ThanksZoopla Support

1/5

Trustpilot

How dare you make an advertising…

How dare you make an advertising campaign saying that everyone is going through it DIVORCE, it's not a joke, shame on you, people's lives being destroyed, and you think it's okay to use it to your advantage??? Unbelievably

Kevin · 12 July 2022

Agent replied · 23 October 2024

Hi Kevin,Thank you so much for taking the time to leave us your feedback.We're sorry to hear you found our ad insensitive. Our ambition was to dramatise the awkardness that comes with asking about house prices, not to make light of breaking up. We test all of our campaign creative with the Diversity Standards Collective to help us strike the right tone and represent our audience authentically. Thanks for your feedback though - it'll be taken on board for next time. We really value it and will use it to make sure we do better and improve next time.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

I find Zoopla really good and easy to…

I find Zoopla really good and easy to use, they can only share what the estate agent does and the agents rarely get back to you when interest is shown in a property but thats not down to Zoopla, the marketing is fine.

DB · 23 October 2021

Agent replied · 23 October 2024

Hi DB,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related.We can also confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedShould you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best on your search!Many thanks,Zoopla Support

1/5

Trustpilot

In the last three years we have lost…

In the last three years we have lost two bedrooms and two reception rooms from our description despite being up for sale with agents details clearly added…Zoopla cannot change these details back….WHY NOT, our home is being misrepresented…

Claire · 9 July 2022

Agent replied · 23 October 2024

Hi Claire,Thank you so much for taking the time to leave us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I am grateful as it show's me property…

I am grateful as it show's me property on a daily basis up to now it's been good , but when a property as gone it don't get taken of the market so that could do with a change tbf but part from that it's ok

Mr · 13 March 2021

Agent replied · 23 October 2024

Hi Mr Garratt,Thank you very much for leaving us a five star review and for your feedback. It is great to hear how pleased you are with our website. We hope we'll continue to help you with all things property related. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

A Buyer’s perspective

Looking to move 2022 from Hertfordshire to Wales. Always we are looking for a good set of photos inside and out and a set of floor plans. The advantage you have over your competitors is the listing history this gives an insight into where the seller is.

Mr · 12 December 2020

Agent replied · 23 October 2024

Hi Christopher, Many thanks for sharing your feedback with us and for leaving us a 4 star review! We hope our site proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance too.You can search through thousands of UK homes for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance with your property search or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Good luck on the search for your next home!Many thanks,Zoopla Support

1/5

Trustpilot

I cannot make changes to the record you…

I cannot make changes to the record you have of my property: e.g. you have my property as a two bedroom terrace property when it is in fact a four bedroom detached property! Please make it possible to set the record straight!

PS · 9 December 2021

Agent replied · 23 October 2024

Hi PS,Thank you for taking the time to leave us your review and we're sorry to hear you feel this way. We are in the process of moving and updating our 'House prices' section including improving our property attributes data (i.e. property type, tenure & room numbers information) by moving it to a more accurate model. As such, we don’t currently have the ability to remove or amend any property attributes.However, we are working on the functionality to allow users of our site to update this information for their home and hope to be able to provide you with an update soon.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

It's so easy to use and to view extra…

It's so easy to use and to view extra articles on houses. I love the way I can search for similar properties and also get a feel for the movement on house sales. I'm amazed at how quickly property is moving.

Alexa · 1 February 2022

Agent replied · 23 October 2024

Hi Alexa,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website and that you find it easy to use.We hope Zoopla continues to be helpful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla provide ,me with the help i need…

Zoopla provide ,me with the help i need to search for properties across the England It also give me the options to contact estate agent in the location area that I want o find a property. zoople is a very good property search engine.

Vinice · 26 July 2021

Agent replied · 23 October 2024

Hi Vinice,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Have every kind of property you want…

Have every kind of property you want and send out all the latest property details and you can choose the area you are interested in, but for some reason they send me a lot of properties in Bournemouth and I put down the Isle of Wight!!

Heather · 21 February 2021

Agent replied · 23 October 2024

Hi Heather,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our property alerts.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

4/5

Trustpilot

Its really easy to use the website and…

Its really easy to use the website and simple layout.Only issue I have is when I type 1 bedroom flat it's show me room sharesAnd when I put rooms it come up with 1 beds Other than that good website to use for property search

Sadique · 8 May 2021

Agent replied · 23 October 2024

Hi Sadique, Thanks for taking the time to leave us a review. We're really glad to hear you find our website easy to use however, we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are incorrect advertised, you can report them to us easily by following the steps outlined in this Help Centre article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

2/5

Trustpilot

Needs to be updated more often

Needs to be updated more often. The app is difficult to use at times and the updates on properties need to happen quicker. To be honest, I was a bit disappointed with the app and more frustrated than ever and decided not to use it anymore.

Peter · 14 February 2021

Agent replied · 23 October 2024

Hi Peter,Thanks for leaving us your review. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our app. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding your dream home!Many thanks,Zoopla Support

2/5

Trustpilot

I looking for a one bedroom flat/ house…

I looking for a one bedroom flat/ house and I keep getting 2 n 3 beds. And my price is between 300-600 pounds. I also have pet and on dss. Due to my situation. Through no fault of my own. I just want a forever home!

Susan · 12 February 2021

Agent replied · 23 October 2024

Hi Susan,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience when searching for properties on our site.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support

1/5

Trustpilot

I am only allowed only to write a very…useless Zoopla

I am only allowed only to write a very limited message when describing what I need . However, I got 100’s of estate agents calling at all sorts of hours offering properties with no relation to my needs . Waste of time really .

Ama · 9 July 2021

Agent replied · 23 October 2024

Hi Ama, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

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