Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJan at Hamptons found us a wonderful cottage. She kept us fully informed along our buying journey and provided invaluable advice. Thank you Jan and Hamptons, you were brilliant and I highly recommend your services.
Liz · 21 October 2025
Agent replied · 22 October 2025
Thank you so much for sharing your experience with us! It was an absolute pleasure helping you find your dream cottage. We strive to provide top-notch service and we're glad that Jan and the Hamptons team were able to deliver that for you. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost.
Particular mention to Mandy and Patryk who are superb
Anna · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind review.
We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience.
A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference.
We truly appreciate your support and thank you for taking the time to share your experience.
★★★★★ 5/5
GoogleMy wife and I are extremely grateful to Hamptons Windsor branch for handling four properties both for rent and for sale so expertly over the past 14 yrs. Most recently plaudits go to the sales team of Greg Mealing Branch Manager and Jan Mercer -senior sales co-ordinator who have successfully negotiated three sales within the Windsor Golden Triangle over the past 18 months, all with skill and determination that has resulted in many happy faces.
Grateful thanks from,
Sue and Graham Steptoe
Graham · 10 October 2025
Agent replied · 10 October 2026
Thank you so much for taking the time to share your experience with our team at Hamptons Windsor! We are thrilled to have helped with four properties over the years, and we appreciate your kind words about our sales team. We will be sure to pass along your gratitude to Greg and Jan. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
Ian · 17 March 2026
★★★★★ 5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
Dodd · 17 April 2026
★★★★★ 5/5
GoogleI had an excellent experience working with David Harrison from Hampton Estate Agents to purchase my new home. They provided me with clear and detailed information about the property I was about to buy and worked hard to find the best one for me. They were patient and understanding throughout the process, and always made sure I was comfortable with every step. The entire process was completed in a timely and efficient manner, and I am very pleased with their services. I would highly recommend them to anyone looking for a estate agent in Windsor or Sunningdale make sure you choose David Harrison for the home purchase.
David were very responsive and timely in his communication and made sure that I was kept in the loop about any changes or updates. I was very impressed David and Hamptons with their level of expertise, and the level of professionalism that they brought to the table. I am confident that I made the best decision possible when choosing them as my estate agent, and I would highly recommend them to anyone looking for a reliable, knowledgeable, and professional estate agent looking for their dream home.
David thank you for making my family’s dream come true.
Gee · 10 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review Gee. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
GoogleWe were fortunate to have an agent friend experienced, but no longer working in the area, who gave a shortlist of three agents they felt we might consider for the sale of our porperty near Windsor. We chose Nick at Hamptons as we felt he had a a depth of experience and a straightforwardness that we felt was genuine. Plus the network and resouces of a large agency.
The sale took a while (unlucky timing to market!) and yet they kept plugging away on social media etc and Nick was available for regular consultation and reviews.
Once the sale was underway we were surprised to find the Office employed a "chaser" in the form of Jackie who was brilliant at her chasing job and as intermediary, and giving updates on the state of play - to a successful conclusion.
Jan · 10 October 2023
Agent replied · 24 October 2024
Thank you for your wonderful review Jan. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
GoogleOutstanding service from start to finish! Our house was listed and sold within 48 hours. The sale was not without hiccups but Jackie, their sales progressor, was absolutely invaluable . Her professionalism, efficiency, and dedication made the entire process seamless. She kept us informed at every stage, handled any challenges with ease, and ensured everything progressed smoothly. We truly couldn’t have done it without her. If you’re looking for a sales progressor who goes above and beyond, Jackie is the one to trust. Highly recommend Hamptons Windsor, their team, led by Greg are wonderful.
Annabelle · 8 April 2025
★★★★★ 5/5
GoogleHamptons recently sold the family home in Windsor and did an excellent job on our behalf. Jan represented us and marketed the house very skilfully, generating a great deal of interest at a time when the market is sluggish. She communicated with us regularly and clearly, both by phone and by email, responded promptly to any queries, and kept us in the picture. She was also proactive in chasing people and dealing with delays further down the chain. We can thoroughly recommend her.
Helen · 24 September 2025
Agent replied · 8 October 2025
Thank you so much for your kind words and recommendation! It was a pleasure representing you and your family in the sale of your home. Our team at Hamptons is dedicated to providing exceptional service and we are delighted to hear that our efforts made a positive impact. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Laurie · 3 July 2023
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
Mr · 22 March 2026
★★★★★ 5/5
GoogleI recently purchased a property and was fortunate to have Jan as the lead agent. From start to finish she was an absolute pleasure to deal with, always quick to respond to any queries and incredibly friendly, warm, and approachable. Her reassuring manner made what can often be a stressful process feel smooth and straightforward. I’m very grateful for all her support and would happily recommend her to anyone looking to buy or sell a home.
Ria · 24 September 2025
Agent replied · 8 October 2025
"Thank you for your kind words! It was a pleasure working with you on your property purchase. Our team strives to make the process as smooth and stress-free as possible. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
Zai · 20 March 2026
★★★★★ 5/5
TrustpilotVery good service
Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.
Liz · 13 October 2025
★★★★★ 5/5
GoogleI recently bought a property in Windsor through Hamptons, and can only say great things about them. Harvey was super responsive, helpful and supportive throughout my sale. Even when the sale of my previous property fell through, he showed professionalism and patience...ensuring the communication channels were kept open.
Jackie was also a massive help when it came to the final negotiations and ensuring communication between all parties.
I couldn't recommend them highly enough. A*
Amanda · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us a review Amanda. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 5/5
TrustpilotI have been using Hamptons to help me manage a property
I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.
Ailish · 15 May 2026
★★★★★ 5/5
TrustpilotQuality of Service
Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated
Client · 9 October 2026
★★★★★ 5/5
TrustpilotExperiences renting a flat managed by Hamptons
I have been renting a flat managed by Hamptons and compared to my experience with number of other property managers, they are very responsive, helpful and flexible. Any issues I’ve had in the flat have been resolved super quickly - particularly our property manager Danish Ashraf has been super helpful throughout. Would happily recommend Hamptons.
Elina · 25 October 2025
★★★★★ 1/5
TrustpilotUnprofessional and costed me more money . Avoid !!
Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.
Krupa · 7 May 2026
★★★★★ 4/5
TrustpilotMya is a great property manager
Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!
Wong · 8 April 2026
★★★★★ 1/5
TrustpilotIts messed up!
They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!
T · 28 February 2023
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
GoogleI recently sold my property and was amazed by the professionalism and marketing . I had 8 views within 6 days from the appointment to Hamptons and my home was sold !
Greg & Jan did a sterling job as I had lived there for 30 years and the decision to sell was managed well.
Thoroughly recommend the excellent service and care I received throughout my sale !
Wishing the new owners the very best ! I will miss the garden 🪴
Aubrey · 1 July 2025
Agent replied · 10 October 2026
Thank you for your kind words! Our team at Hamptons is dedicated to providing top-notch service and ensuring a seamless sale process. We're so glad we were able to help you sell your property quickly and efficiently. Wishing you all the best in your new chapter and we'll miss that beautiful garden too! 🌻🌺
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotOur property is managed by Patryk in a…
Our property is managed by Patryk in a very professional manner. Whenever there is an issue he is always there to help and do his best to get things solved.
Laman · 20 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave a review.
We are delighted to hear about your positive experience with Patryk. Providing professional support and being available to assist when issues arise are qualities we greatly value, so it is wonderful to know that his efforts have made a positive difference to your experience.
We will be sure to share your kind feedback with Patryk, who I am sure will be pleased to receive your recognition.
Thank you again for your comments and for choosing Hamptons.
★★★★★ 5/5
Google5 star service from Jan at Hamptons Windsor.
When viewing properties with Jan it was always a pleasure, she’s personable, timely and very knowledgeable. Communication was always superb and now thanks to Jan, we have just moved into our new home.
Thanks so much Jan! 🙂
David · 23 December 2024
Agent replied · 10 January 2025
Thank you for your wonderful review David. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
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