Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe would recommend Hamptons
We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues, We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.
Nik · 1 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your experience and for your recommendation.
We are delighted to hear that you have found Hamptons to be pleasant, efficient and responsive throughout your tenancy journey, from your initial viewing through to ongoing property management support.
It is particularly wonderful to hear your recognition of Daniel Johnson. We pride ourselves on providing prompt, professional service, and it is great to know that Daniel has been so helpful and responsive whenever assistance has been needed. We are also pleased that maintenance matters have been resolved quickly and that your experiences with our local contractors have been consistently positive.
Keeping our customers informed and providing clear, reliable communication is extremely important to us, so it is rewarding to hear that you have felt reassured and well supported throughout your tenancy.
Thank you again for your kind words and for recommending Hamptons. We truly appreciate your feedback and will ensure that Daniel and the Harpenden team receive your comments.
★★★★★ 5/5
TrustpilotKatie May - Caterham Branch
katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with my queries or anything i’m concerned about. Katie is extremely good at keeping me informed of any actions she is dealing with on my behalf. I recommend her very highly to manage property for clients. Thank you Katie for all your support
Diana · 6 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear about your experience with Katie and the service she has provided in managing your property. It is wonderful to know that her professionalism, friendly approach and proactive communication have helped give you confidence that your property is being well looked after.
Keeping our landlords informed and responding promptly to any concerns is a key part of the service we aim to deliver, so it is particularly pleasing to hear that Katie has consistently met your expectations in these areas.
Thank you again for your kind words and recommendation. We will be sure to share your feedback with Katie and the Caterham team.
★★★★★ 1/5
TrustpilotRent somewhere else. Disappointing and unprofessional
Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.
Mattia · 12 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback with us. Providing excellent customer service is very important to us, and we’re sorry to hear about your experience. We would appreciate the opportunity to look into this further, so please feel free to contact us at customercare@hamptons.co.uk with your details.
Thank you again.
★★★★★ 5/5
TrustpilotPatryk Lehmann - Hamptons Windsor branch
Patryk Lehmann (Hamptons Windsor branch) has been dealing with an going issue with an apartment roof, prolonged by continual changes of estate managing agents and the roof issue not being resolved properly. Patryk has done an excellent job by regularly chasing the new estate management company and the roof has finally been repaired. Thank you to Patryk for providing such excellent customer service.
Clive · 17 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a positive review.
We're delighted to hear that Patryk kept you updated and continued to pursue the matter despite the challenges caused by changes in the managing agents and the delays in resolving the roof issue. We understand how frustrating a prolonged maintenance issue can be, so it's great to know that Patryk's persistence and commitment to finding a resolution made a positive difference to your experience.
Your kind comments have been shared with Patryk and the team at Windsor, who will be pleased to receive your feedback.
Thank you again for your recognition and for choosing Hamptons.
★★★★★ 5/5
TrustpilotHamptons in Maidenhead have managed…
Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!
Chris · 17 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years.
We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience.
We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team.
Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.
★★★★★ 5/5
TrustpilotBeen a tenant with Hamptons for 1 year…
Been a tenant with Hamptons for 1 year and so far it’s been great. Danish Ashraf has been the best as a property manager - super responsive to my queries and in making sure things actually get done, not just promised.
Elise · 26 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that your experience as a tenant over the past year has been such a positive one. It is particularly rewarding to know that Danish has provided the responsive, proactive and reliable service that we strive to deliver for all of our customers.
Your comments about being kept informed, receiving prompt assistance and not having to chase for updates are especially appreciated, as we understand how important clear communication is throughout a tenancy.
We will be sure to share your kind feedback with Danish, who I know will be pleased to hear that his efforts have made such a positive difference to your experience.
Thank you again for your recommendation and for choosing Hamptons. We look forward to continuing to support you throughout your tenancy.
★★★★★ 1/5
GoogleMy experience with Hamptons, was consistently extremely disappointing. As a tenant I paid my rent in full and on time every month, yet was met with poor communication, delays, and a general lack of responsiveness and accountability throughout my tenancy.
Requests were often ignored, responses (if any) came only after repeated chasing, and the only time the team seemed proactive was when asking for payments. Since vacating the property over two months ago, I’ve followed up multiple times regarding outstanding matters, only to be met with silence or delayed responses.
If you’re considering using Hamptons, I would strongly advise looking elsewhere. In my experience, Lawsons estate agents provide a far more professional and efficient service, without the unnecessary stress and frustration.
S · 17 September 2025
Agent replied · 8 October 2025
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate
★★★★★ 2/5
TrustpilotMy experience with Hampton Managing…
My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through.
Alison · 12 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not fully met your expectations and appreciate the detailed comments you have provided regarding the handling of repairs and contractor management.
We recognise how frustrating it can be when repairs take longer than anticipated, particularly where specialist parts, contractor availability or landlord-appointed contractors can impact timescales. We also understand the importance of clear communication, regular updates and having greater certainty around repair progress and completion dates.
Your comments regarding communication, coordination and the management of repair timelines have been noted and will be shared with the relevant teams. Feedback such as yours is invaluable in helping us identify areas where we can improve the service we provide to our tenants.
We would welcome the opportunity to discuss your experience further and review the specific concerns you have raised. Please contact our Customer Care team at customercare@hamptons.co.uk, and we will be happy to investigate the matter in more detail.
★★★★★ 5/5
GoogleAll the team at Hampton were brilliant. From Greg's initial visit to Karl, Jan & JB taking over the reigns and helping with numerous questions and overseeing the move (they are probably pleased to see the back of me!) and to Nuala who was very helpful with providing any documenation. Special mention to Karl who went above and beyond! I would recommend Hamptons to all my friends and familly. Thank you team :)
Nital · 20 October 2025
Agent replied · 22 October 2025
Thank you so much for your kind words! We are thrilled that the Hampton team was able to provide you with such exceptional service. We are always here to help and it was our pleasure to assist you every step of the way. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHaving just completed on a new purchase, I cannot praise Hamptons in Windsor more highly. Jan is one of the best (and nicest) people I've had the pleasure of dealing with, and I will miss my interactions with her which is testament to how brilliant she has been! From the initial viewings through to completion, Jan has been an absolute pleasure to work with. She always made herself available (even if she was meant to be taking the day off!) and felt she was really invested in wanting the best for me! Jan was incredibly responsive throughout as well as proactively communicating updates to ensure complete transparency. She even went out of her way to help me plan for a successful moving in day, all done so with a smile (and a laugh along the way!). For anyone looking for an estate agent in Windsor, I have complete faith that Jan and team will do everything they can to make your sale/purchase a success. A big thank you Jan - you are such an asset to Hamptons!
Richard · 10 July 2025
Agent replied · 8 September 2025
Thank you so much for your kind words and glowing review of Jan and our team at Hamptons in Windsor! We are thrilled to hear that she provided top-notch service with a smile, even going above and beyond to ensure a successful moving in day. We will be sure to pass along your praises to Jan - she truly is an asset to our team. We wish you all the best in your new purchase! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotThank you Hamtptons Balham
I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home.
Maria · 13 August 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you.
Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition.
Thank you again for your recommendation, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotI have been a client of Hamptons in Reigate for many years…
I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.
Graham · 12 March 2026
★★★★★ 4/5
TrustpilotRemoval of Canting Tree Close to Shed and Fence
We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.
Sandra · 12 March 2026
★★★★★ 5/5
GoogleI called Hamptons to view a property listed on their website and my call was answered by Humairah… She has been very helpful and professional and I am really pleased. We are now keen to see the property and few others she has mentioned. Thank you Humairah once again for being helpful and looking forward to meet you next week.
Theresa · 20 November 2025
Agent replied · 22 November 2025
Thank you for your kind words! Our team at Hamptons takes pride in providing exceptional service and we are glad to hear that Humairah has been helpful and professional. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe’ve recently completed a house sale and purchase through Hamptons, and can thoroughly recommend the Windsor team for their efficiency, commitment and dedication to the complete process. They worked proactively in finding a buyer, and kept us continually updated. In terms of our onward purchase they were professional and responsive throughout, always on hand to answer any queries, offer solutions and guide us through the process. Thank you Jan and Jackie for all your knowledge and expertise!
Rachel · 20 March 2025
Agent replied · 23 April 2025
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our Windsor team. It was our pleasure to assist in the smooth sale and purchase of your house. We pride ourselves on efficiency, commitment, and dedication to our clients and we are glad that you felt supported every step of the way. Thank you for choosing Hamptons. Kind regards, Lucy, Hamptons Customer Care.
★★★★★ 5/5
GoogleWe recently completed both a house sale and purchase through Hamptons Windsor. Having found a house we liked on the market with Hamptons, we decided for ease to list ours with them too. It was the best decision as what can be a very stressful process was made so smooth and seamless by the team there. Everything from getting our house on the market quickly, to arranging viewings, to negotiating offers and everything after that got us to completion was so efficient. Highly recommend and thank you again Windsor team, especially Jan and Jackie!
Tash · 22 January 2025
Agent replied · 10 January 2025
Thank you for your wonderful review Tash. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
★★★★★ 5/5
TrustpilotWe've had a really good experience with…
We've had a really good experience with Hamptons. Our property manager, Harjeet Kaur Arla was exceptional throughout our tenancy. She was always very kind, professional, and incredibly responsive whenever we had any issues. During the busy end-of-tenancy process, she was particularly helpful, promptly providing cleaning company recommendations and ensuring we received the urgent letter we needed for our son's school application. Her support made our move-out smooth. Highly recommend her, and Hamptons.
Meghana · 10 March 2026
★★★★★ 5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Ryan · 16 June 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
★★★★★ 5/5
GoogleWe recently sold our house through Hamptons estate agents. I would like to thank Hamptons and in particular Jan Mercer for being present and guiding us to make our house sale a stress free experience. I would recommend Hamptons to anyone who is thinking of selling or buying. Thank you Hamptons, thank you Jan.
Maria · 1 November 2025
Agent replied · 22 October 2025
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
★★★★★ 5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Nicolas · 5 September 2026
Agent replied · 22 September 2026
Thank you for your fantastic 5-star review.
We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression.
We really appreciate your recommendation and your kind words, which will be shared with Danish and the team.
Thank you for choosing Hamptons.
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