Trusted Agent profile · Windsor and Maidenhead
★★★★★
1,569 reviews across 2 platforms
52 High Street, Windsor, SL4 1LS, Windsor and Maidenhead, SL4 1LS
Part of Hamptons, see every office.
Hamptons's office in Windsor and Maidenhead, at 52 High Street, is rated 4.3 out of 5 across 1,569 reviews on two platforms, including 138 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Hamptons Windsor Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service
Fantastic service. At every stage we have had nothing but the best from them. A particular shout out to Trevor Scott. Having moved into the property he has been a fantastic property manager who seems to genuinely care that his clients get the best possible service. Always quick to respond and proactive in addressing any concerns. Couldn’t ask for better service. A world away from previous experiences. Highly recommended
5/5
TrustpilotGreat experience with property manager
Recently our washing machine broke, which needed to be replaced. There were some follow up issues that needed addressing.We are very happy with our Property Manger Charlie Fleetwood, who addressed the above issues in a professional and timely manner.
5/5
GoogleVictoria Holt helped me find a beautiful flat in Windsor. Being new to the country and area everything was new and I'm sure I asked some silly, basic questions! But Victoria was friendly, patient, and professional and was great from the first viewing to even after I signed the contract to the new flat. I was extremely satisfied with the service as well as the variety of homes she showed me and impressed with her knowledge of the neighborhoods.
2/5
TrustpilotTook fees and ran
Hamptons successfully one time rented out our thames riverside home near Windsor. However, once they had their money, the service disappeared. The after sales team is very junior, inexperienced and not able to manage the tenants they place into the high cost home. Our house and furniture was damaged, a deposit refund was due, but Hamptons totally failed to get my damages paid and effectively ran away. Steer clear would be my advice.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotPersistent harrassment
2-3 years after leaving the property, myself and my former flatmates still receive calls, emails, texts about works to the property, updates etc. Despite multiple complaints and requests for this harassment to stop, yet it continues. They were an absolute disaster when I was in the property with delayed and mismanaged works being the norm. I would strongly urge anyone considering using them to have a look elsewhere, if they can't even update tenant details 2 years after our departure they can hardly be competent?
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotSharon James is a fantastic Lettings…
Sharon James is a fantastic Lettings Agent. She dealt with an incredibly fast turn around on my property in Hampshire and has now let the same property twice. She goes above and beyond in her service and I could not recommend her nor Hamptons more. Thank you.
5/5
TrustpilotAmeesha Florant - Hamptons Int
Ameesha Florant has been managing my property for only a few months, however, she has restored my faith in the human population. I am 250 miles form the property and having her on hand, being diligent and available, is a god send.
Thank you for leaving us a review, it is wonderful to hear how helpful Ameesha has been and we look forward to making her aware of your feedback.
5/5
GoogleMartine and the team were very professional and lovely while my searching for a flat. They were quick to respond to my emails and all my questions about documents and references. Moreover, as a first-time alone tenant, they gave me very helpful advice.
Thank you for your review. Customer service is very important to us and we are thrilled to hear that the team provided you with a 5* service, particularly Martine. It is especially wonderful to hear you were provided with relevant advice throughout the process and your queries were always responded to. We take great pride in our people and look forward to sharing your review Martine and the Windsor team. Thank you again!
5/5
GoogleJiya was very helpful at all stages of the process of finding and renting a property, particularly in arranging viewings in a short time period and flexing to our needs. She was also very responsive throughout the leasing process, which was highly appreciated.
Thank you for your review. Customer service is very important to us and as such we are delighted to hear the Jiya has provided you with a 5* service. We take great pride in our people and are especially pleased to hear Jiya was responsive throughout and was able to be flexbile with your needs. Thank you again, we look forward to sharing your review with the team.
5/5
TrustpilotHamptons is a friendly and helpful…
Hamptons is a friendly and helpful estate agency. I am renting an appartment from them. The post rental support and exceptional. Each time there is a problem with the place, it gets attended to super quickly. Especially Lucy is highly responsive and organises to get things done quickly and also double checks with me to ensure resolution.
5/5
TrustpilotHamptons are absolute winners!
Joe and the team at Hamptons have been incredibly responsive and helpful. We moved into our flat in August and there have been a couple issues but Joe has always been on top of them and really responsive. This is our first flat in the UK and we had very little knowledge going in so their assistance has been amazing.
1/5
TrustpilotEndless spamming after just one viewing
I’ve booked one viewing with Hamptons and have been spammed ever since. I never signed up for their mailing list, and have repeatedyl unsubscribed but keep receiving their mails. I have even emailed them to request that they remove my details from their data base, and I’ve called, but I simply receive no response or actions. I will be reporting them as this is a GDPR violation.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleReally happy with the support of Hamptons, and specifically Jan, with our recent house purchase. Thank you!
Thank you for your kind words! We are thrilled to hear that Jan and our team at Hamptons were able to provide exceptional support during your house purchase. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotA quick sale with a full offer
A quick sale with a full offer. Ella Smith was always available to talk over any questions and actioned any requests that I asked of her.Great service and a company I will definitely use in the future should the occasion arise.
5/5
TrustpilotHamptons professionalism
Rebecca has been an awesome property manager to communicate with. Eversince I moved into my property she's been very helpful interms of getting things sorted as quickly as possible and also being really nice about settling in! Overall she's been really helpful and communicative as well, which is not something thats easy to find nowadays in property management
1/5
TrustpilotNo hot water for 3 weeks!!
No hot water for 3 weeks!!The level of urgency in Hamptons is shambolic. We have been without hot water for 3 weeks now and seem to be no closer to a resolution.Hamptons only hire cheap contractors, who attend your property and leave within 2 minute as they have no clue what they are doing.The level of communication from Hamptons is arguably non existent. All we do is chase and chase and get nowhere.As long as the landlord get their rent paid, nothing else matters. Absolute shambles of a company.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotFlat rental
I have used Hamptons to manage the rental of my flat for many years and have found them to be efficient, professional and friendly. I would absolutely recommend them
5/5
TrustpilotHamptons in Dulwich Village is an…
Hamptons in Dulwich Village is an absolutely outstanding agency. Not only have Mel and Callum been extraordinarily hardworking and energetic on our behalf but also very friendly and hugely supportive. Whenever we’ve turned to them for advice, it has been prompt and wise
4/5
GoogleJiya and team at Hamptons were amazing. We were moving from the states and they did all they could to make it easy for us. They sent us videos and pictures of the place and got us in the day we arrived.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with an amazing service. We take great pride in our people and look forward to sharing your review with the team. We are interested to learn how we could improve our services to help receive a 5* review from you in the future, should you wish to provide us with any further feedback, please email customercare@hamptons-int.com. Thank you again!
5/5
TrustpilotWe have been with Hampton for 10 years…
We have been with Hampton for 10 years and we have had very good relationship with them. Some ups and down,very few... but problems always resolved by them Our Present manager Mya Miller has been excellent,can recommend her.
5/5
GoogleWorked with George and the team who were great and helped get our purchase over-the-line!
Hi there Steven, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
TrustpilotI have been letting out my property…
I have been letting out my property with Hamptons using their fully managed service for the last 6 years. Mandy has been really helpful with any issues that have occured. I would recommend Hamptons to any landlords and tenants.
5/5
TrustpilotJacob Forster at Hamptons in Stratford-Upon-Avon…
Jacob Forster at Hamptons in Stratford-Upon-Avon was primarily instrumental in achieving a far better price for my property, far exceeding other Estate Agents. He kept me well informed along the process every step of the way. It was a pleasure doing business with him rather than the fraught experience it might have been after living in my property for almost 23 years.
5/5
GoogleHamptons of Windsor worked as a team. They were responsive , caring and efficient . Brilliant communication from the whole team and a first class service given to all parties . Really grateful for the support . My advice …. Choose this team !
Thank you for taking the time to leave us a review Susan. We are so pleased to know that the team provided you with a high level of service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Windsor Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.
