Trusted Agent profile · Windsor and Maidenhead
★★★★★
1,528 reviews across 2 platforms
6 Broomhall Buildings Chobham Road, Sunningdale, Ascot, SL5 0DU, Windsor and Maidenhead, SL5 0DU
Part of Hamptons, see every office.
Hamptons's office in Windsor and Maidenhead, at 6 Broomhall Buildings Chobham Road, is rated 4.3 out of 5 across 1,528 reviews on two platforms, including 78 Google reviews rated 5.0.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotSandra McCrae has done a great job!
Sandra McCrae has done a great job as “Deposit Manager” for my property in Wiltshire. Sandra had to liaise between a number of parties and has dealt with the communications with accuracy and promptness. James.
5/5
TrustpilotHamptons have been managing our Flat…
Hamptons have been managing our Flat for the last 4 years and have given us a first class service. Our property manager Gemma Ward has always been responsive to our needs and those of the tenants. I cannot speak to highly of her professionalism.
1/5
TrustpilotAVOID at all cost!!!
AVOID at all cost!!!I have not only suffered from financial loss but depression due to their intimidating behaviour in dealing with customers.Keep yourself away from them.
Thank you for leaving us a review. We are disappointed to receive your feedback and especially that the service has impacted you emotionally. We would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
5/5
TrustpilotGreat service
Been using Hamptons for a while now and we've recieved nothing less than great service. Our property manager is April Keane and is extremely helpful, patient, professional, knowledgeable and always happy to help. Would highly recommend Hamptons and April Keane as a property manager.
5/5
TrustpilotFriendly & Informative!!
I have been dealing with Hamptons for just under 2 years now renting a property. They have been very informative and friendly to deal with and when issues did a rise they always communicated with me to keep me up to date to sort them out.
4/5
TrustpilotLandlord experience with Hamptons
I essentially work with Gemma Ward, my Property Manager. I find her pro-active, receptive and client focused. Any information or queries I may have, she turns around swiftly which definitely makes my experience with working with Hamptons a good one so far.
5/5
TrustpilotThe services provided by my property…
The services provided by my property manager Patryk Lehmann and Hamptons is very good. Prompt and helpfully when dealing with any issues raised.
5/5
TrustpilotSalisbury flat rental
I'm currently renting my flat with Hamptons. Everyone I deal with is very professional and great to deal with. Would recommend highly.
5/5
TrustpilotMy property manager was very responsive…
My property manager was very responsive when I contacted her for any issue.
5/5
Trustpilot5* response
April at Hamptons really is the best property manager I've had in seven years in a Hamptons-managed property. Really responsive and professional. Thank you!
4/5
TrustpilotProfessionalism in challenging times
Hamptons are the property managers for the flat I've been renting for some years and I'm pleased to say my enquiries and requests have been always dealt with professionalism. And this is more important than ever, in the world of restrictions and new ways of working we're living in. I recommend it.
1/5
TrustpilotWorst letting agents on the planet
Worst letting agents on the planetTreat renters like 3rd class citizensRubbish companyHorrible customer service
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotRevamping heating system
Lately we had some heating problems in the flat and it was necessary to change the whole system. As the flat is rented, the works have to be done with the tenant inside. Thanks to the Mrs. Lucy Desborough Senior Property Manager's efficient handling of the issue, we successfully finished the works.
5/5
TrustpilotThe helpful and professional way in…
The helpful and professional way in which Sandra McCrae dealt with our queries concerning our property was indeed a good experience and we would be more than happy if sandra acted for us next time.
5/5
TrustpilotVery solid experience
Very solid experience, with Hamptons in Marlborough, renting a property from an international location. Good communication, professional and knowledgable.
5/5
TrustpilotHamptons are Great!
Hamptons have been amazing property managers over the 15 years that we have been living in our property. They are always responsive, helpful and get things resolved in a timely fashion. We have been very happy with the service. I recommend them to any property owner!
5/5
TrustpilotDavid Whiting a professional
David Whiting has always been efficient, respctful, and straightforward to deal with. Issues are dealt with in a professional manner.
3/5
TrustpilotImproving
We use Hamptons as agent for a rental property we own and after initial problems - we have become happier with their service
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience. We have passed your feedback onto the relevant member of staff who will look into your feedback. Should you be contacted for further details we would very much appreciate your feedback and assistance. Thank you again.
4/5
TrustpilotI had Judy Palethorpe dealing both…
I had Judy Palethorpe dealing both sides of fence as tenant and landlord looking after me as property manager.I had a very good working relationship with her, she was helpful and always very pleasant. i am sad she has moved departments.
5/5
TrustpilotBoth the sales team and the back office…
Both the sales team and the back office team (chasing completion) were absolutely excellent. I cannot find any fault and I’d definitely use them again. A totally professional team!
5/5
TrustpilotExcellent
I have found the people working at Hamptons to be just lovely - always helpful, knowledgeable, efficient, friendly and reassuring. Melanie Hudson (Property Manager) has been exceptional throughout my tenancy, any issues have been dealt with promptly and with strictly Covid safe practices. I would highly recommend this agency, many thanks.
5/5
TrustpilotGreat Lettings Support
Justyna has helped us through some tenancies and we cannot praise her enough for her continued support throughout the lettings.
Thank you for your feedback about Justyna, we look forward to making her aware of your review.
5/5
TrustpilotImmediate response to a boiler error
Immediate response to a boiler error, the team had it resolved within hours on a particularly cold day with young children in the house. Daniel (Hamptons) was very quick to respond and also followed up to ensure everything was resolved.
5/5
TrustpilotRobert Stubbs
Robert Stubbs - He was a great agent and had looked after me and my cousins to find a place to rent! Quick and responsive with emails/calls! Very happy with our experience with Rob and Hamptons :D
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
