Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest in class
I have been fortunate to have had excellent service from Jacob Forster at Hamptons Stratford Upon Avon branch in the recent sale of my property. Jacob gave good advice, was agile and quick to respond to all my needs and in fact was a step ahead in many aspects of the sale. He went above and beyond to help me as I was transacting whilst living abroad. Outstanding and personal service. Thankyou.
Emma · 18 February 2021
Agent replied · 22 October 2024
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
★★★★★ 1/5
TrustpilotWe have used Hamptons for 4 years to…
We have used Hamptons for 4 years to let and manage our property and their level of service is appalling. We eventually had to take over the management directly with our tenant due to the poor service they were providing despite being paid to provide this service. Very unresponsive to any requests and we have moved on to another agent who provide a brilliant service. Be warned their customer service is appalling.
Trevor · 17 February 2021
Agent replied · 22 October 2024
Thank you for your feedback, we are naturally disappointed to hear you feel this way and would like to address some of the shortcoming you have identified. Please do email customercare@hamptons.co.uk with your full name and property address for us to investigate further.
★★★★★ 1/5
TrustpilotHampton international not professional
Hampton international is a firm that is inefficient and unprofessional. When it comes to grabbing/finding a tenant they seem to be nice and quick. when it comes to the end of the contract they are slow and let things drag. We had to chase them with lots of emails with regards getting our deposit back. I urge all tenants to be aware of that.
Jia · 13 June 2022
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotApril Keane has been a pleasure to work…
April Keane has been a pleasure to work with as my property manager. She attends to issues quickly and is prompt with email reply.
James · 1 May 2024
★★★★★ 5/5
GoogleJudy Palethorpe (Property Manager) is really professional, customer focused & always provides prompt responses to all queries. I would happily recommend Judy and Hamptons (Maidenhead).
Shaf · 24 October 2020
Agent replied · 23 October 2024
Thank you for leaving us a review Shaf, it is fantastic to hear Judy has provided you with such a high level of service and in particular, that her communication has to been to a high standard. We take great pride in our people and look forward to sharing your review with her, thank you again.
★★★★★ 5/5
GoogleI bought a house this month through Lauren Scott at Hamptons. She was excellent throughout. She didn't hassle me unnecessarily and was very responsive throughout. I would have no hesitation in recommending her. She went out of her way to reply to my questions even on her day off.
Penny · 17 April 2025
★★★★★ 5/5
TrustpilotGreat agents
Yoanna was so helpful with getting us into our flat. We could tell that she really tried hard for us.We have a had a few issues with the property, but Melanie has been very helpful, always quick to respond, and has helped with any issue we had.
Liam · 20 July 2022
★★★★★ 5/5
TrustpilotExcellent property management over several years
Hamptons has managed my flat for several years and the support I get from Holly, my property manager, is outstanding. She helped manage a large renovation project, including recommending contractors and overseeing their work, ensuring that everything was done to brief and snags were dealt with. Huge thanks to Holly.
Jane · 23 February 2022
★★★★★ 5/5
TrustpilotSara at the caterham sales office is a…
Sara at the caterham sales office is a credit to your company. Incredibly helpful. Fantastic service and should be promoted to show others how it's done right.Thank you Sara
George · 16 January 2024
★★★★★ 5/5
TrustpilotProperty Management
Our Property Manager Minneaux Schandorf is exception in ensuring all bases are covered - across timely and prompt communication with our tenant ; timely payment of service charges ; immediate attention to repair and maintenance related issues. Thanks very much Minneaux !!!
R · 26 January 2023
★★★★★ 5/5
TrustpilotThank you Anca!
Anca is so brilliant! She is managing our tenancy and she makes it very easy for us, when sometimes renting can be really difficult.
Barney · 26 April 2024
★★★★★ 5/5
TrustpilotGreat experience
A pleasure dealing with Hamptons Rentals throughout our tenancy, professional, competent and helpful. Paperwork, check in and out all online for easy tracking and reference. Thank you Charlotte, Jenny and Sarah.
Tash · 27 November 2023
★★★★★ 5/5
TrustpilotAmazing team and great support
As a tenant, my experience with the Hamptons Lettings team has been one of absolute excellence in service and support. Melanie and Nigel (as well as other standouts such as Ashlea and Abby) have been accommodating and prompt in dealing with any issues as they arise, and the team as a whole has shown remarkable compassion, flexibility, and an ability to consistently deliver above expectations in assisting me to find and settle into a new home. I can confidently state that I have never experienced such a high level of professionalism and customer service from a letting agency as I am currently receiving from Hamptons.
Kayne · 2 November 2023
★★★★★ 5/5
GoogleSarah has been a great help, always a pleasure to deal with. Most professional with a friendly, efficient attitude. Always happy to help and provide good advice.
Z · 25 October 2019
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. Customer service is very important to us and as such we are thrilled to receive your feedback about Sarah. It is especially wonderful to read she provided a professional and personal service, and we look forward to sharing your review with her. Thank you again!
★★★★★ 5/5
GoogleJames thank you very much for all your professional and efficient service over the past few years. I can highly recommend using Hamptons Lettings especially James Harrison.
Stuart · 25 October 2019
Agent replied · 23 October 2024
Stuart, thank you for taking the time to leave us a review. We are delighted to receive your feedback about James and especially that you would recommend our services further. Feedback of this nature is greatly appreciated and we will ensure James is made aware of your review. Thank you again.
★★★★★ 1/5
TrustpilotDO NOT PAY FOR HAMPTONS PROPERTY MANAGEMENT SERVICE
DO NOT PAY FOR THE HAMPTONS PROPERTY MANAGEMENT SERVICEThe Hamptons property management service is one of the worse I have come across. False promises, incompetent staff and phones that are never answered.Over winter, we were left without hot water and heating with two young children for over 5 days. The room temperature went down to 13oc. We have also been left without electricity for 4 days as it was “not an emergency” for our account manager. On the subject of account managers, I think I’m on my fourth or fifth in two years.Everything with the property management service is a battle - from acknowledging the emails through to even picking up the phone. I have to constantly explain and re explain the issues. They have left issues in the property I am in for so long that the ceiling collapsed through. Even when my bathroom flooded with over 5 inches of water, I called the emergency line and it was “not deemed an emergency” I am left exasperated every time I have to get something fixed it is like going in to battle. I would never ever use - as a tenant I am subjected to the pain.
Emma · 17 October 2023
★★★★★ 1/5
TrustpilotYou better not use this service
If you decided to use it, better don’t: you would need to do all the job, pay them, and never get any responsibility for their actions. They “agreed” with landlord to let a clean property, but neither cleaning, nor maintenance happened, and now the landlord drains our pockets for his crappy flat
Roger · 3 July 2023
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotThe most helpful person I’ve met
Taylor went over and beyond to help smooth out the deposit return. Restored my faith in human nature
Martyn · 25 July 2024
★★★★★ 5/5
TrustpilotMatilda has been great
Matilda has been great, very helpful and prompt! We're always comfortable knowing that there is help if we need with our rental.
Paul · 14 May 2024
★★★★★ 5/5
TrustpilotLucy Desborough has been great to us…
Lucy Desborough has been great to us over the last 2 years. We moved here from the Netherlands and appreciate the proactive management.
Tvdh · 24 April 2024
★★★★★ 5/5
TrustpilotMegan Sillett made our experience amazing
Megan Sillett made not only the move into the flat seamless, nothing was too much trouble - and she looked after us in the 2 years that we stayed at Butler's Wharf. I would have no hesitation in recommending Hamptons - 5-star service!
Tracy · 8 November 2022
★★★★★ 5/5
TrustpilotGreat support and reliable staff.
We had great support from Hamptons team to rent a house. The procedures were smooth and Roni was very helpful. Now I have David Whiting to contact when I have problems or queries and I always appreciate his prompt responses very much.
Yoko · 13 December 2022
★★★★★ 5/5
TrustpilotThank you April!
April has been an absolutely incredible managing agent and has been extremely helpful in dealing with any issues that have needed attention throughout our tenancy! She has been quick in her responses and has always been there to help. Thank you April for everything!
Marilena · 27 September 2022
★★★★★ 1/5
TrustpilotWest Hampstead branch
West Hampstead branchThis branch seemingly work on behalf of faceless companies (Countrywide) that seem capable of taking your property without the legal right to do so.(court or bailiff judgements or any paperwork legally allowing them to do so or even contacting the owner of the property) and seems to use very questionable methods and tactics in order to remove your tenents,gain unlawful entry to your property including a hand written sign in your window,therefore breaking and entering seemingly without the correct or in fact any legal court paperwork in order to allow them to do so.They put pressure on you to sell and don't provide you with any legal court judgement at all to explain their actions. They then seemingly dispose and destroy your property and make you homeless without any explanation. Even if you are paying your mortgage monthly in full. This is a disgusting and unethical way to do business and they seem to do the dirty work of other equally unethical companies and could not care about anyone but themselves and give you no explanations for their actions. Unacceptable behaviour and shocking treatment.
Lee · 5 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
