Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA reliable well managed company with excellent service from Patryk Lehmann
A reliable well managed company with valuable ties within the variety of services (property/rental management, accounting including taxes, sales, etc). I have experienced excellent service from my property manager - Patryk Lehman - who was always prompt and reliable. When the flat required repairs due to a water leakage from above, he went out of his way to ensure this was done fast and in a cost effective manner.
Salaam · 7 August 2024
★★★★★ 5/5
TrustpilotEfficient Service
Currently renting a Hamptons managed house. Issues are dealt with quickly by the Property Manager who liaises with the Landlady and the appropriate business to get things fixed. Someone also came round to check things are in working order after 4 months of being in the property and then fed back to the Property Manager for things that needed doing. The staff in general are friendly and try and help out in any way possible.
Maria · 19 April 2024
★★★★★ 1/5
TrustpilotDo not rent a place with Hamptons
Do not rent a place with Hamptons, they have no interest in meeting their legal obligations. We have no heating or hot water. Fist they claimed we weren’t renting with them and it wasn’t their responsibility. Then after I sent them my tenancy agreeemnt they apologised as they were looking in the wrong system. Then they asked me to stay in New Year’s Eve so someone could come out. Finally at half past midnight they emailed and said sorry nobody was coming but the would call me in the morning. Of course they didn’t ring. I called them and they said they would ring straight back. Took them over an hour before ringing and admitting they haven’t even booked someone. They promised to call back within 20 minutes. An hour after they promised they still hadn’t called. I have rung them back and they say they will call straight back. Still freezing and still no call back. Happy to take your rent but if you have a problem they are useless. This is the 4th time the heating has gone in 18 months. There are plenty of reputable landlords out there, sadly Hamptons aren’t one of them
RC · 1 January 2024
★★★★★ 5/5
GoogleHamptons managed the property for 3 years, 2 tenants, one short and 1 long term let, during an ex-pat assignment. Excellent advice on the way in (kudos - Jessica Liptrot), quick tenant acquisition and ongoing management with scheduled visits/great back office information. The property management (observation, ongoing and end-of-tenancy repairs and maintenance) were diligently and exceptionally managed (kudos Rebecca Sumner), which included significant activity supporting a demanding tenant in an old property. The team made this trouble-free and gave me peace of mind to automatically use Hamptons again.
Nic · 25 October 2018
Agent replied · 23 October 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to receive such positive feedback about the service of our Maidenhead office. It is great to hear the team were able to help you efficently whilst being away! We take great pride in both our branch and property management services and are always thrilled to receive such lovely feedback about individuals, we have no doubt both Jessica and Rebecca will be thrilled to read your review. Thank you again!
★★★★★ 4/5
TrustpilotGreat Property Manager!
Our Hamptons Property Manager has been great. Very responsive, always quick to communicate. Our PM always understood the (few) issues we had during our rental.
Rogan · 20 May 2024
★★★★★ 5/5
TrustpilotGreat service and special thanks to Sarah Golder
Fast, friendly and very professional! Sarah is our deposit manager - never an easy job. She’s done a great job sorting out problems, liaising between all parties and coming up with fast solutions. Highly recommended!
Damaris · 18 October 2023
★★★★★ 5/5
TrustpilotHamptons - property management
Jana Volfikova was our property manager at Hamptons and she made our lives so much easier! She was courteous, helpful and responsive - never had to chase her!
Melbourne · 29 June 2020
Agent replied · 22 October 2024
Thank you for leaving us your feedback about Jana, customer service is very important to us and we have no doubt she will be delighted to read your review. Thank you again.
★★★★★ 5/5
TrustpilotGood work by Hamptons & John Williams Heating
I called Jennie this morning as the house we rent had a leak under the sink. Although a difficult time of year, she arranged for John Williams Heating to come out very quickly to rectify the problem. Thank you Jennie and John Williams Heating.
Robin · 23 January 2023
★★★★★ 5/5
TrustpilotHamptons have always been friendly
Hamptons have always been friendly, reliable, and helpful regarding my rental. Any issues have been dealt with very quickly by David Whiting and his team.
Liz · 14 May 2024
★★★★★ 5/5
GoogleLaura & her team have been a pleasure to deal with from start to finish in the sale of our house. Oliver led the sale for us, and made a huge impact, we can't thank you enough. The Hamptons team gave us great guidance & advice and we would highly recommend.
R · 10 October 2023
Agent replied · 23 October 2024
Thank you for your wonderful review. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
★★★★★ 5/5
TrustpilotThank You Jacob
Thank you so much for all of your help and support during our recent move. Moving house is always a stressful experience and even more so during COVID 19 but the support from Hamptons and in particular Jacob Forster from the Stratford Upon Avon branch was fantastic and really made the process as simple as possible. M Bullock
M · 21 December 2020
★★★★★ 5/5
TrustpilotMaintaining High Standards of Service
My property Manager, Patryk Lehmann has been helpful and eager to address my concerns.I’ve been with Hamptons for several years. They have maintained their high standards and professionalism.
Vivian · 14 March 2024
★★★★★ 5/5
TrustpilotThanks letter
I would like to thank Mrs. April Keane the one and only for her exceptional support during my accommodation at 53 Kensington Court, she was beyond my expectations, supportive and helpful, she is definitely an excellent example for deal with customers .. thank a million time and all the best
Faisal · 18 May 2022
★★★★★ 5/5
TrustpilotExcellent service by Sarah Golder-…
Excellent service by Sarah Golder- Deposits Manager. She kept me informed all the way through our transaction and made sure even on her days off that my deposit was being returned to me. Knowledgeable, quick and efficient. Thanks Sarah!
Miss · 21 June 2023
★★★★★ 5/5
TrustpilotHamptons provide a very professional…
Hamptons provide a very professional sevice. Anca is a very competent memeber of the management team who provides excellent feedback.
Andrew · 8 August 2024
★★★★★ 5/5
TrustpilotRebecca Hitchman at Hamptons
Rebecca Hitchman at Hamptons managed our rental property and everything was perfect. We always got a super-quick response and any repairs were attended to urgently. Rebecca and her colleagues were pleasant and professional throughout, so a very good outfit and highly recommended. Thanks Rebecca.Simon McCarthy
Simon · 25 November 2022
★★★★★ 5/5
TrustpilotSupportive
Every time when I have any problem or need report, the property management team can always reply quickly and solve problems in time. They’re really helpful and supportive (especially Amy) Thank you for your work to make me have a happy living there!
Li · 2 February 2023
★★★★★ 5/5
TrustpilotHamptons Management Agents
On property management side for lettings our account handler, Lucy Desborough has been fantastic. She works with tight timescales to get the job done and often comes up with good solutions to problem situations. She is good with the tenants and is quick to respond when we need information or an update on our properties.
Donna · 30 June 2021
★★★★★ 5/5
GoogleJudy Palethorpe has been very efficient, professional and approachable. She always gives a prompt and helpful reply to any queries. Thank you for all your help!
Hampton · 24 October 2020
Agent replied · 23 October 2024
Thank you for leaving us a review. We are delighted to receive your feedback about Judy and are extremely pleased to hear she provides prompt responses to your queries. We take customer service very seriously and look forward to sharing your review with Judy and the team, thank you again.
★★★★★ 5/5
GoogleI bought my apartment through Hamptons and I received excellent service. I then decided to use them to rent it out. This was an easy process and I have had excellent service and support from my property manager at all times. It’s a seamless service, I would highly recommend them.
Sandra · 17 April 2025
★★★★★ 5/5
TrustpilotAmazing experience!
My experience with Hamptons has been nothing but positive, starting with property hunting with Patrick.Our property manager Sana has been on top of the managing since she took over the property! Sana has been responsive, kind and reliable. All of the issues are addressed promptly.
Stephanie · 14 November 2022
★★★★★ 5/5
TrustpilotShahena has been very professional and responsive
Shahena has been a great property manager for us, keeping us regularly updated and being proactive when things need repairing or there are any issues.
Mike · 27 April 2024
★★★★★ 5/5
TrustpilotJacob Forster
Our experience with Hamptons has been excellent. We were supported as buyers by Jacob who was fundamental in getting us to the contract exchange stage. He has been patient, helpful and tenacious in making sure everyone knew the process, were connected up and the process moving along. Thank you Jacob, over and above. Very happy.
Sarah · 27 May 2021
★★★★★ 1/5
TrustpilotI moved into a property which was…
I moved into a property which was refurbished to a supposedly high standard. Well from the minute I moved in there were a number of issues. Water coming in through the light switcheswater coming in through the walls when it rained, causing a lot of damage. Boiler leaking, washing machine leaking, floorboards cracked and grouting in floorboards coming out. Toilet blockage caused by the sewage pipe being installed incorrectly. Which resulted in not being able to use the toilet for 3 days. Shower leaking which resulted in water damage to the kitchen ceiling. Once I moved out the landlord accused me of cracking a window pain- this was already there when I moved in, which I need to pay for to get repaired. Toilet seats repair due to rust...Bizzare!I would not recommend Hamptons as they were not helpful to me at all when we ended this contract.
Delia · 20 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.