Trusted Agent profile · Windsor and Maidenhead
★★★★★
809 reviews across 3 platforms
London Road, Sunningdale, Ascot, SL5 0DP, Windsor and Maidenhead, SL5 0DP
Chancellors's office in Windsor and Maidenhead, at London Road, is rated 4.4 out of 5 across 809 reviews on three platforms, including 65 Google reviews rated 4.6.
65
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
TrustpilotWe recently met with Charlotte in…
We recently met with Charlotte in search of our next home, we found her very helpful on the viewing, and appreciated that she kept in touch.
We appreciate you sharing your positive experience. We are so pleased our team was helpful and kept in touch during your home search.
5/5
TrustpilotA review for Shelby Chandler-Wootton as…
A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!
5/5
TrustpilotMy interactions during my search for a…
My interactions during my search for a house with Hannah have been so wonderful, and one that needs recognition. Despite the negatives I got from friends regarding how less helpful the chancellor would be for me to find a house, was proven wrong through her and other team members i come across when I visited the office. She was professional and supportive all the way, until a house was found. I am so grateful to the institution and her. God be with you all as you continue supporting the community. Compliments of the season.
5/5
TrustpilotVenus
Ms. Olivia Hesson is very helpful.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookWell where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!
I was acting as guarantor on this property and would like to understand why the landlady has withdrawn. Surely a phone call would have been more appropriate, a simple courtesy!!!!
5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
5/5
GoogleKate was brilliant when it came to showing us the property we wanted to view. She was helpful and able to answer all our questions and is currently helping is through the lettings process. I wouldn't hesitate to use Chancellors and Kate in the future for any other lettings needed, her professionalism and ability to constantly reassure us as prospective tenants knows no bounds.PositiveResponsiveness, Professionalism
Thank you Rav for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleChancellors were fantastic during my recent flat purchase in Sunninghill. All of the staff from the people doing viewings to the sales team in the office were super helpful at all times. From Kallee who showed me 4 properties in total, to Alex who helped push things along with the final sale when things got pretty complicated! He was the person in the middle who went the extra mile and took the stress out buying a new property! Thank you also to Daisy who was super flexible with her time and availability when i needed a kitchen designer to come and measure up before i had completed on the property, she juggled so many things to work my availability and that of the kitchen ppl. Thanks so much to the whole Sunninghill Office, you were great😊
Thank you Amanjeet for giving our Chancellors - Sunningdale Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with chancellor agent Olivia, Any questions I had were answered promptly and clearly, thank you
We appreciate you sharing your positive experience! We are so pleased to hear that our team answered your questions promptly and clearly.
5/5
TrustpilotSo far I have been having a good…
So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.
We're happy to hear that you've had a good experience with us. We appreciate your positive feedback and are so glad you received excellent support during your contract renewal.
5/5
TrustpilotI had a great experience with Jamie Woodman - Chancellors Property Manager.
I had a great experience with Chancellors. The service was professional, efficient, and communication was always clear and helpful.
We appreciate you sharing your positive experience. We're happy to hear that our service was professional and efficient, and that communication was clear and helpful. We are glad our team was friendly, responsive, and supportive.
5/5
TrustpilotAbsolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
TrustpilotFantastic Experience
We had a fantastic experience working with Mary Barlow. She was incredibly professional, friendly, and efficient throughout the entire process. What stood out most was her dedication. she even offered to take us in her car to the viewing, which made everything much easier and more comfortable. Her knowledge of the area and the property was impressive, and she answered all our questions with clarity and patience. We truly appreciated her support and wouldn’t hesitate to recommend her to anyone looking for a smooth lettings experience.
5/5
TrustpilotSmooth and Professional Tenancy Renewal
I had a great experience working with Emilia Williams (MARLA) at Chancellors during my tenancy renewal. She was very professional, responsive, and made the whole process smooth and stress-free. Emilia communicated clearly and handled everything efficiently, I really appreciated her friendly and helpful attitude. Highly recommended!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe have had great service from the team at Sunningdale especially Kate Coltman who has been professional and helpful throughout the process she has very quickly dealt with questions we needed answered, keep up the good work it’s been a pleasure dealing with you.
Thank you Mandy for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotAleksandra Szurek
Aleksandra Szurek, from Chancellor’s didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellor’s. Suhel and Dil.
5/5
TrustpilotThe young man was very helpful and…
The young man was very helpful and knowledgeable. I’ve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
1/5
GoogleAn appointment was made with Chancellors Sunningdale with a view to listing our property. The appointment was cancelled on the day. A follow-up appointment was a no show and a call logged with “client services” to query this was not addressed further. It seems this blatant disregard and inconsideration for other people’s time, which we can all ill afford at this time of year, is endemic throughout this company.
Hello Stuart, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Sunningdale branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
TrustpilotDanielle was excellent from start to…
Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant
5/5
GoogleAlex has been highly supportive and hugely patient in assisting me. He has been extremely diligent and proactive. A truly genuine person who has the courtesy and emotional intelligence to genuinely support people in a very difficult process.
Thank you for this wonderful review Ray! We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
Trustpilotlazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
TrustpilotAbbie was extremely friendly and very…
Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.
5/5
TrustpilotBest agency and very professional service
I have lived in Royal Winchester House for over 3 years, which managed by Chancellors, and they did provided the best service. Olivia Hesson always willing to help and solve my problem, this is the best renting experence I had for last 10 years.
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
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