Trusted Agent profile · Windsor and Maidenhead
★★★★★
820 reviews across 3 platforms
London Road, Sunningdale, Ascot, SL5 0DP, Windsor and Maidenhead, SL5 0DP
Part of Chancellors, see every office.
Chancellors's office in Windsor and Maidenhead, at London Road, is rated 4.4 out of 5 across 820 reviews on three platforms, including 65 Google reviews rated 4.6.
65
Reviews on Google
This office
549
Reviews on Facebook
Business-wide
206
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Chancellors Sunningdale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
FacebookI couldn't be happier with the help I received from Emily Hobbs Marla at Chancellors. She really went above and beyond. I made a mistake on one of my forms and I was sure I had lost my chance and renting the property I wanted. But Emily really pulled out all the stops and not only worked really hard but kept me in the loop at every step of the way. It's official I found an estate agency that I like. Thanks again for all the help.
5/5
FacebookSold a flat in Sunbury with Chancellors in August/September. Despite a few sales not going through at first, the flat was eventually sold significantly above asking price. This is a testament to the patience and diligence of those involved at Chancellors, specifically Karl McHugh who worked tirelessly and was pivotal in achieving the sale. I found that communication was first class and I was always able to phone for reassurance or to ask a question without being made to feel like a nuisance. Despite the fact I probably was! My thanks to all involved and I would certainly recommend them again in the future. Charlie
1/5
FacebookThe Chancellors Lettings Team in Sunningdale have been difficult for us. Initially we thought all was well, but when the time came around for the tenants to leave....we've had nothing but unresolved issues. The Sales Team washed their hands of the situation and in fact came up with all sorts of reasons why the tenants could not even be asked to clean the property. The Property Management Team were worse and gave us wrong advice on the TDA process and suggested we throw good monies after bad....and invest in legals. We're still fending off tenants' bad debts...its been a nightmare!
1/5
FacebookSo at 19:40 the night before I get the keys for my rented flat, my girlfriend received an email to say we were missing a signature! Firstly the office has had a week to check the contract, secondly I paid £360 admin fees for this. Thirdly because of this balls up when receiving my inventory check this morning the lady had to take my keys back to the office, and not allow me to move in. No one was going to call me to tell me the situation. So now I am sat outside my new apartment, as I have had to move out of my old place with all of my stuff looking like a lemon! Thanks chancellors but you are shocking, I will let everyone I know to stay away from you!
1/5
FacebookAVOID LIKE THE PLAGUE, appalling service when trying to rent, have had over £5000 of our money signed a backdated tenancy agreement and now we've been told it's doubtful we'll get into the house tomorrow. Bit too late when we've booked a van and ended our current tenancy. Repeated attempts to contact anyone in the senior management team have been met with stony silence. Our lettings co-ordinator Zara has ignored emails and evaded answering our questions. Landlords and renters beware.
5/5
FacebookWe could not have ask for a better specialist sales person than Anne Bellicoso! She was always on hand to offer any advice around the sale and the purchase of our property! She would always follow through with anything she said she would do and would always call back as soon as she could! This was the first property that myself and my wife were selling and she not only put us at ease but gave us some valuable tips we shall remember for the future!
1/5
FacebookAvoid this company like the plague had 2 sales fall through on my house, withheld information from us to further delay us. Moved to another estate agent had to contact the CEO to get out of contract. Sold house via other estate agent at lower price for chancellors to come back and say original chain is back on only to find out 3 weeks later that it was all a cock and bull story. If I could mark a minus star I would. *****update 27/7/16 . please see further information as to how bad this company is in my replies below. They get worse as it goes on******
5/5
FacebookChancellors Estate Agents have been managing a property we have been renting since September 2015. Our initial experience with their style of management made us feel they did not represent our needs let alone be our voice. From a substandard cleaning of the property which they thought was acceptable to waiting very long for repairs. It was so very frustrating to deal with them! Then came JESSICA CHALMERS of the South West Oxon Property Management who turned everything around! From prompt response to emails, follow ups and updating us of the progress all our concerns! She is polite, friendly but professional. We have pinched ourselves on a few occasions to make sure its not a dream. She is just FANTASTIC!!! Our most outstanding concerns have now got some attention and it honestly feels really good to know somebody is looking out for your comfort. Jessica, we cannot thank you enough for how much you've changed our first rental experience from a nightmare to pure heaven. The Five Stars are for you Jessica!! Thank you.
1/5
Facebookwith advice asking us to market our house at over 30k less than value, plus a lack of competence, we regret ever signing up with Chancellors. waiting for the contract to end so we can go with more competent estate agents.
Thank you for reaching out to us Wayne, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to chris.gray@chancellors.co.uk. Thank you.
1/5
FacebookI would like to share my experience as a seller with the Aylesbury branch. First I was quite surprised with the valuation of the property but was assured the property was priced correctly at £250,000. As I have lived in the road for 15 years I have seen many houses sold. All of which were resasonably priced and sold within a period of 2-6 weeks. Since I have been advertising with Chancellors, for 2 months, 2 properties have come on the market and are showing sold signs. I have had 12 viewings but no feedback. I had one offer in the first 2 weeks of £235,000 but was advised not to accept this as they could achieve closer to the asking price, stupidly I agreed. I realised this was a sensible offer and contacted the Branch to accept this, had to chase them for feedback to be told that the potential buyer was also looking at another property, no other feedback was received. After the experience with the offer I started to look closer into the way the sale was being dealt with, I posed as a potential buyer, gave requirements to match my property, bedrooms, area, size etc but was told that no appropriate properties were available in that area nor was it suggested that I went onto their mailing list. I have found the services of this branch in all departments to be inadequate, for example, lack of communication, unsuitable advice, no feedback, new and inexperienced/untrained staff and when telephoning the line diverts to the Head Office. We did talk about putting the house price down and I felt £235,000 was realistic but the branch did not and advised £240,000 which I did not agree with, the price therefore remained the same. I have taken my concerns to Head Office as the branch have not acknowledged them. When I advised I wanted to withdraw my property from their services I was told by the manager that he did not have the authority to release me from the contract and he quickly reminded me that I was legally bound by the contract. After my experience I have lost all trust and confidence with this branch to sell my house within the 24 week 0% commission period. I would recommend anyone wanting to sell their home to avoid falling into this trap and go elsewhere. Will keep you updated and maybe Head Office will redeem themselves.
1/5
FacebookAppauling expericne with Chancellors, culminating in them continually lying to me, and then to the Tenancy Dispute Service. They denied a conversation I had with them to cover their own backs and cost me a chunk of my deposit. I will always avoid them in the future, and I hope that others are sensible enough to do the same. It's a real shame that they;re allowed to throw their weight around and bully those who can do little to fight back.
5/5
FacebookWorked with Oliver Marsden and couldn't really ask for more. Efficient, responsive and helpful. Have worked with plenty of other estate agents who could learn a thing or two from Oliver!
5/5
FacebookSuperb. Chancellors soars above the rest with its customer service and easy online processes. In particular Ricky-Lee Leggett from Chancellors Aylesbury has been exceptional. He's an absolute credit to the business.
5/5
FacebookKeylen Wilson has been dealing with my apartment and I must say, everytime there may have been an issue, she has dealt with it professionally and efficiently. 5 stars from me!
5/5
FacebookI'd like to say a massive thank you to Lucy Reeves! She was great when we needed to find our home ASAP. Highly recommend to everyone! Thank you Lucy again.
5/5
FacebookI would like to say thank You to Ricky Lee Leggett at Aylesbury branch, for helping me to find a house to live in. Bery helpfull and profesional lettings Agent.
5/5
FacebookVery professional and Debbi Fulbrook was so nice helpful to a very stressing process of house moving. I wish Debbi all the best for the future. Thanks Debbi.
5/5
FacebookJessica Kendall has been proactive and diligent in ensuring that I receive regular updates with regards to the rent payment. Likewise, her telephone mannerism is excellent. JA Landlord
5/5
FacebookThe service received from Chancellors was first class and Emma Aquino was very helpful in ensuring that I get best service. It's been nothing but perfect customer servicing.
5/5
GoogleOur Agent Kate Coltman never let us down; she is hardworking, efficient and honest. If you are looking to let your property, ask for Kate!
Thank you Georges for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookThanks to Brian Lane and his invaluable advice when having to put my mother in laws house up for sale. Professional Courteous leaving us confident in his abilities.
5/5
FacebookAmy Lyons is a very valuable member of staff. She explained everything in great detail for me and her customer service was out of this world. Thanks Amy!
5/5
FacebookThe Sunningdale office have now let out my cottage twice. My experience from the team at the Sunningdale office has been great. They are very efficient and friendly. Jenny and Kate offer a a very personable service. Nothing is too much trouble. I have been impressed how quickly they were able to find new tenants. As and when I will have no hesitation using their services again and would recommend the lettings team at this office.
5/5
FacebookNatalie Wing has been very good at keeping me informed and responsive to my emails. I recommend her and am pleased with the service I have received,
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Tell us what you need and we'll put you in touch. Chancellors Sunningdale hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Windsor and Maidenhead.
