5/5
GoogleHighly recommend Novus residential. I’ve worked with them for over 5 years. Very professional. Joanna is also extremely helpful too.
Agent replied · 24 March 2024
Thank you Lee for your 5 star review and recommendation, much appreciated.
Trusted Agent profile · Winchmore Hill
Verified
Novus Residential Winchmore Hill reviews
★★★★★
83 reviews across 2 platforms
The Green, Winchmore Hill, N21 1HS
Novus Residential's office in Winchmore Hill, at The Green, is rated 4.7 out of 5 across 83 reviews on two platforms, including 82 Google reviews rated 4.7.
About Novus Residential Winchmore Hill
Established in 2013, we are an independent, multi-award winning Estate Agency, specialising in Sales, Lettings and Block Management services to North London and Hertfordshire. Our small team of professionals, each highly experienced in their field, recognise the importance of building a 1:1 business relationship with our Clients and it is this that sets us apart from the competition. When you place your property with us, whether for Sales or Lettings, rest assured it will be marketed on par with the very best agents in the market. It will be featured, not only through our website and social channels, but also through the four industry leading property portals. Furthermore, we select exceptional photographers, use high quality floor plans and create property descriptions that truly extoll the attributes of your property and the local area. We then continue with experienced Sales or Lettings progression: qualifying applicants, accompanied viewings and professional feedback and advice, until the successful sale or let of your property. Our in-house Lettings team offer a Managed, Let Only or Rent Collection service for the rental of your property, tailored to your own individual needs.
Reviews
Every review we hold for the Winchmore Hill office, from every platform, shown as written. First names only.
Google5/5
GoogleWe have worked with Novus for several years, professional and reliable service all the time. Many thanks to Jo our direct contact and all of the team.
Agent replied · 28 February 2025
Thank you so much for this 5* review of our Block Management Team, as well as our wider Estate Agency team and the excellent service they always strive to provide to our Clients.
5/5
GoogleJo at Novus is incredibly efficient at managing our apartment blocks. Novus are always up-to-date with the latest regulations and have a fantastic team for handling repairs and maintenance. I'm very impressed with their service.
Agent replied · 22 October 2024
Thank you so much Helena for taking the time to write us a wonderful 5* review. Jo is highly qualified and experienced in her field and it's great to see this and the teams professionalism recognised by our clients.
5/5
GoogleNovus have always been approachable and quick to respond and aid in solving any matter that occurred.
Agent replied · 2 May 2025
Thank you for your 5* review of our Block Management team. It is much appreciated.
5/5
GoogleExcellent service from Novus at all times. Very quick response to an email and any work that needs to be done is always very prompt.
Agent replied · 24 March 2024
Thank you so much Cathy for your 5* review, we are pleased you always have a positive experience dealing with our team at Novus Residential, covering Sales, Lettings and Block Management.
5/5
GoogleThe most amazing, considerate estate agent we have ever worked with. Julian the owner is an absolute gem and goes above and beyond to make sure that you have a flawless experience with nouvus. Thoroughly reccommended.
Agent replied · 24 March 2024
Thank you so much Matt for taking the time to write us a review and recommending us, we really appreciate it and wish you all the best.
5/5
GoogleBeen great at assisting with the rental of a property and looking after it all - would highly recommend
Agent replied · 12 November 2024
Dear Julia, Thank you so much for your kind words, it's great to hear of your positive experience with us as one of our long term, rental property owners. We look forward to continuing to look after your property needs. Best wishes, Novus Residential Team
5/5
GoogleJo was excellent and has provided great service over the years. Highly recommended.
Agent replied · 8 February 2025
Thank you so much Richard for taking the time to write us a five star review on our Block Management Service at Novus Residential, it is really appreciated.
5/5
GoogleI deal with many property agents in my work so i know a good one when I see one and Joanne at Novus is definitely one! Can highly recommend!!
Agent replied · 24 August 2024
Thank you so much Steve for taking the time to recognise us and particularly Joanna, it's really appreciated.
5/5
GoogleNovus Residential estate agents are supportive and pro-active. Julian is professional, efficient and extremely helpful and, in the face of many, many questions and requests, endlessly patient! He managed to balance the interests of vendor and purchaser brilliantly. I would not hesitate in recommending Novus Residential to others.
5/5
GoogleWe have recently sold a property through Novus Residential and have had a very positive experience. During this time I have had dealings with both Julian & Scott - communication from the whole team was excellent at all times and I particularly appreciated the recorded voice notes directly after viewings. The sale of the property involved a number of unforeseen obstacles but Julian, who was our main contact, was professional, knowledgeable and helpful throughout, getting the sale over the line at the price we wanted. Thank you Novus!
5/5
GoogleEstate agent who are professional and always helpful. After 4 years nearly in a property Novus managed we could not ask for a better letting agent. Always helpful.
Agent replied · 24 March 2024
Thank you so much Poppy for your review, it's really appreciated and we hope all is going well for you in your new home.
1/5
GoogleI own a freehold terraced house in a managed estate,. I pay service charges to managing agent annually and attend AGM to raise our opinions on maintenance budget. When I sat in the AGM I queried the high budget for gardening maintenance where the gardening work only carried out in the remote apartment block area while there is no communal garden in my terraced houses area. Julian Harris of Novus Residential suddenly got mad with my query, may be he thought that I was trying to use this query as an excuse to avoid paying service charges. He then insulted me in front of all attendees of the AGM by saying I was wasting director's time. He ordered me to write to my freeholder (but I own a freehold house) or to look at my title deed or to consult my conveyancing solicitor to confirm that I am liable to pay service charges. In fact I have no indication nor intention to avoid paying service charges and have always paid in full. I was so shock at his madness. It was very unprofessional and aggressive of him. Most important of all, this managing agent is incompetent to manage Health and safety risks posed by individual household in the middle of the communal area. Julian Harris only cares about collection of service charges.
5/5
GoogleHaving dealt with Julian and Joanne over the past 3 years, I have always found them to be very professional and quick to respond to any issues I have thrown at them.
5/5
GoogleI currently private rent through Novus Residential and my experience with the them has been incredibly positive and great. Scott , my estate agent could not have been more professional and helpful. Rest of the team that I've dealt with are all professionally friendly, respectful and super helpful. In addition, they're extremely responsive to any issue that needs fixing or attended to at the property and always done so within the shortest possible time- No need to ask twice for anything. I highly recommend Novus Residential and it's been absolute pleasure renting via them.
5/5
GoogleJo & the team have been managing the block of flats I live in for over 10 years now. Jo is so attentive, she responds almost instantly and really takes care of the details. Look no further if you are searching for both value and quality in a building management service. Thank you Jo for all of your help over the years.
5/5
GoogleWhen we planned to sell our flat, we had a couple of local estate agents round to have a look including Julian from Novus Residential. We went with him as he impressed us with his enthusiasm for our flat and his approach to selling it. It is a lovely flat but not an easy sell as it is above commercial premises; Julian found the right buyer who loved our place and wanted to move very quickly. Would definitely use Novus next time we move.
5/5
GoogleThe team's drive and sheer determination to achieve the best for their clients becomes apparent from the moment you engage with them. They're hands on all the way, with a sharp eye for detail and really do go beyond what you would expect an Estate Agent to do. Communication is always on point and you always feel that they are 100% focused on you and your property. Highly recommend Novus Residential for all your property needs!
5/5
GoogleWe sold our house through Novus in Oct 19 and it was the most straight-forward sale we've ever had. From the moment their photographer came around (he made our house look amazing!) through to pricing advice to maximise viewings, we were extremely happy with the service we received. They took the stress out of the whole process, communicated promptly the whole way through and when you throw in how competitive their rates are, I wouldn't hesitate to recommend them.
1/5
GoogleHad the worst experience of all time with Julian. Rudest agent we've ever met. We just had a viewing with him for a flat to let. He was fine in the beginning but started acting angrily when we were asking questions about the flat, especially after I asked if it's possible to see the attic. How rude of me to ask to see part of the flat I'm planning to move in, right? Anyway, he still offered to show us the communal gardens involuntarily. We go out on the garden, he shows that we have a storage space in the garden, I asked if it's possible to see it and he became upset, grumbling about why I would need to see it. Finally, I asked if we could put a slide etc on the communal gardens for our son to play (and for other children) of course after consulting all the other residents. To our experience, we had asked the same question for 2 other flats with communal gardens, one said there's a strict policy against it but the other one said it could be ok if the other residents agreed to it. But he just raised & waved his arms in the air & walked away grumbling about us asking too many "silly" questions! This isn't acceptable behaviour for a human being let alone when doing your job. Awful! We called the agency to complain about him, the person we spoke on the phone nicely apologised to us and let us know that they will speak to him about it. So our complaint / review is actually about the individual that represents the agency.
5/5
GoogleI have worked alongside Novus Residential’s Scott and Julian since 2010. True professionals achieving the clients goals fast.
Agent replied · 24 March 2024
Always a pleasure to work with you too William, thank you very much for your review.
5/5
GoogleUsually deal with Jo Wade at Novus, who I have found deals with any problems or issues promptly and efficiently. She gets things done! Thank you.
Agent replied · 24 August 2024
Thank you so much Pauline for your 5* review, it's really appreciated.
5/5
GoogleAbsolutely delighted to have Novus Residental and especially Julian as my agent for renting a flat. Professional ,helpful and correct agency and staff. Excellent service provided.
5/5
GoogleI would thoroughly recommend Novus Residential. All the staff are friendly and professional. Thank you for your help in recent weeks.
Agent replied · 24 March 2024
Thank you so much Susan for your 5 star review of our staff and services, much appreciated by all.
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