Trusted Agent profile · Winchester
★★★★★
1,501 reviews across 3 platforms
Unit 1, Fulcrum 2, Solent Way, Whiteley, Fareham, PO15 7FN, Winchester, PO15 7FN
Part of Beals, see every office.
Beals's office in Winchester, at Unit 1, is rated 4.8 out of 5 across 1,501 reviews on three platforms, including 20 Google reviews rated 4.2.
20
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,480
Reviews on Trustpilot
Business-wide
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotHuge thank you to Ollie for giving me…
Huge thank you to Ollie for giving me expert advice on a recent property purchase. His knowledge, expertise and negotiation skills were fantastic. Would certainly recommend.
Hi Chris, Thank you for your lovely review. Feedback like this means the world to us. Ollie was delighted to hear you had such a great experience with us! We hope you have a great day! :)
5/5
TrustpilotBuyer Enquiry - Jorgia
Jorgia called me within 5 minutes of my enquiry and was very helpful and informative. She provided me with info quickly and was a pleasure to deal with.
5/5
TrustpilotCan’t thank Hayley Gooding enough
Can’t thank Hayley Gooding enough. She helped trace a previous tenant to recover damages. Turned what could of been a disaster into an easy experience with great outcome, thank you!
Thank you, Paul, for reviewing your experience at Beals Head Office! Hayley will be overjoyed to hear your positive feedback :) Our staff are handpicked for their customer service, professionalism, and knowledge. We hope you have a great day!
5/5
TrustpilotFantastic service
Fantastic service , friendly and helpful thank you Lucy Watt you made a stressful time excellent
Hi Sara, thank you ever so much for your lovely feedback. Lucy will be delighted. We hope you have a great day!
5/5
TrustpilotBeals+ Emma Bedford
Emma Bedford was really well informed about the property, and was friendly and chatty throughout. A very pleasant experience with Beals and Emma
Hi Dean, Thank you so much for sharing your feedback with us. Emma & the entirety of the team were delighted to hear this. We hope you have a great day!
5/5
TrustpilotThank you so much to Lauren for your…
Thank you so much to Lauren for your professional approach in our home buying journey. You were very efficient and your communication throughout was excellent.Highly recommend 5*
Hi Ceri, Thank you so much for sharing your feedback with us. Lauren was delighted to hear this. We hope you have a great day!
5/5
TrustpilotFreddie is a star
I've viewed a couple of flats with Freddie lately and what a credit he is to your company. He listened to my requirements and was very knowledgeable about the properties. He is warm and friendly while being professional and clear. It made me feel good about working with Beals during this difficult time of transition for me. Freddie was also supportive and positive when talking further about my housing situation, he is outstanding.
5/5
TrustpilotNew Tenants - Holly Woodings
Really happy with how quickly Holly was able to source new tenants when our previous tenants decided to move on. There was a small window of time in which to do so, but Holly managed it! Thank you
5/5
TrustpilotGreat service with lots of understanding
Great to hear!
5/5
TrustpilotJack Whiting
Myself and my partner Kate bought our first property and Beals were the Estate Agents involved.I was very happy with my experiences when it concerned Daniel Black and Brett Gamblin. They were very quick and helpful to answer our queries and resolved any complaints we had.Unfortunately at times the completion date did move back (which is not Beals doing of course) but Brett did follow up on things very quickly and kept us posted which was great!Our main complaint during our experience with Beals was having explicitly told one of the staff at Beals (who wished to discuss Mortgage Protection Insurance via one of their own finance brokers) that before booking anything in I would need to speak to my partner. My partner was then called to book something in behind my back which did cause some complaints from myself.I did get an apology which was the main thing.However despite this, very good indeed!
Hi Jack, Thank you so much for taking the time to review your experience with Beal's North End. We are happy to hear that despite disruption to your move our sales manager Brett was able to keep you informed and up-to-date throughout. In regards to your experience with our Mortgage advisers we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Although you have received an apology we would appreciate it if you could please send an email to info@beals.co.uk referencing 'trustpilot review' and the details of your experience and staff member name that you dealt with so that we can ensure this does not happen to any future clients.Thank you again for taking the time to review your moving experience with us. Have a great day.Grace.
1/5
TrustpilotDon't rent with beals.
2 years of dealing with beals, awful company, do not care about the customer. Constant house issues, maintenance team will take weeks to even get anything sorted, could name atleast 4 office workers who have either lied or denied lying at multiple points. Pass you around the office so they don't have to deal with you, endless amounts of issues, often tell you they will call back and don't. Do not rent with beals. Poor company at best.
Hi John, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated.Please could you send an email to info@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to look into this.We hope to hear from you soon.
5/5
TrustpilotDefinitely a 5 star experience
Definitely a 5 star experience. Oliver Sourmenidis , Parkgate Branch did an excellent job. We viewed a property with him on a Saturday and we moved in on Thursday. He facilitated our move in less than a week. He was completely understanding and empathetic of our situation after we have been messed by another agency. He is friendly, professional and very efficient. I’ll recommend Beales to anyone looking to rent a property.
5/5
TrustpilotJay at Beal’s has been great from the…
Jay at Beal’s has been great from the start always on the end of the phone to help with anything. The whole rental went smooth from start to finish. There was plenty of help to set up bills.
5/5
TrustpilotWe had a great experience with Beals
We had a great experience with Beals. Lauren was fantastic liaising between us and our sellers. Katie then took over as Sales Progressor. She was incredible - organised, knowledgeable and dedicated! On the case at every stage - absolutely recommend!!!
5/5
TrustpilotGenuine agents
Genuine agents, go more than the extra mile to help you get the prefect home that you want. honestly James & Sarah are the best, they worked their magic in getting me my dream home, i cant thank or praise them enough, they are the best. If like me you have to make big decisions on your own, they are so genuinely supportive.
Hi Louise, Thank you so much for sharing your feedback with us. James & Sarah was delighted to hear this. We hope you have a great day!
5/5
TrustpilotEarly and Affirmative Response
Almost all the time, they respond swiftly to complete the process. They were consistently cooperative and efficient, especially Jasmin Warwick. My family will remain grateful to her for her kind cooperation.
1/5
GoogleAn absolute let down! Very rude staff members who were extremely unhelpful in a desperate situation. When asked for help and advice, we got told there was nothing they could do and were ‘only doing their jobs.’ Also we got told we were liars when we told them of a promise they had made us, resulting in us having to pay an extra months rent after we had left the property. They have no empathy for any of their renters and no sense of being a human being when times are hard. We have had sleepless nights from the trouble that they have caused us of which they did not care. From a mouldy kitchen to holes in floors (which causes us physical harm) they did not follow up on any of these maintenance issues after being in the property for almost two years. An absolute disgrace to people who rent with them.
Hi CJ, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated. Please could you send an email to feedback@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation. We hope to hear from you soon.
5/5
TrustpilotLouise was so helpful towards us when…
Louise was so helpful towards us when we purchased our property. Great communication at every step of the way. Will recommend to friends and family.
Hi Philip, Thank you for your lovely review. Feedback like this means the world to us. Louise was delighted to hear you had such a great moving experience with us! We hope you have a great day! :)
5/5
TrustpilotHouse sale
Louise is a credit to the company she was so professional so helpfull & very funny excellent service will definitely recommend to friends & family
Hi Anne, Thank you ever so much for taking the time to review Beal's Gosport Office. Louise and the rest of the team are pleased to hear this! We hope you have a lovely day! :)
5/5
TrustpilotLovely and Helpful team
The staff there were very kind particularly Erin, she helped me throughout the process. I am waiting for the background process to be completed, hopefully I'll move into my new home this month.
Hi Jorbin, thank you for taking the time to review your experience with Beal's Bitterne. Erin will be delighted to hear this! Have a good day :)
5/5
TrustpilotLovely staff
My experience with beals and especially with employee Isobel was great, definitely recommend :)
Hi Abi, thank you ever so much for your lovely feedback. We hope you have a great day!
5/5
TrustpilotHighly recommend Jessica bishop if your…
Highly recommend Jessica bishop if your looking for a property she was very informative and very quick to get everything sorted.
Hi, Thank you so much for sharing your feedback with us. Jess was delighted to hear this. We hope you have a great day!
5/5
TrustpilotFrom start to finish
From start to finish, the agent I worked with, Zoe Scott, was brilliant. She listened and worked very hard to try and find me what I needed for me and my family's needs.
1/5
TrustpilotA Stressful and unprofessional experience
Bad experience with this estate agency. Even though we put a holding deposit down and were told we had to sign and pay for the property within a week of doing so, it took 2 months to finally sign the contract - 3 days before we were due to move in (bare in mind we had to also move out of our old property so we're extremely concerned we would have no where to live!!). We made constant attempts to pay the deposit and first month's rent, to no success until we finally moved into the property (we called the landlord directly to get the keys) . I received a corse phone call from Beals asking why we have moved in if we haven't paid yet. I told them we tried to pay but they hadn't given us any information to do so. The only way I can describe their response was stroppy, which was outrageous considering we made every effort to pay and it was all on them to hand over the details!! They kept blaming it down to staff holidays which was unprofessional as it isn't down to me to work around their holidays, especially when there is a risk of being homeless due to not signing/paying until the move in day. This was an extremely stressful experience as we had to move out of our old property by a specific date and were extremely concerned about the cross over period (and therefore being homeless) as we hadn't signed or paid for the property, due to their staff shortages, until the day we moved in. Finally, they were extremely bad at responding to emails, often simply ignoring them until I phoned up a week later to receive an answer.
Good Afternoon Devon, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience.This is not the sort of feedback we normally receive and we can assure you that the matter will be thoroughly investigated.Your reviewer name does not show on our system. Please could you send an email to info@beals.co.uk as soon as possible to discuss the details of the problems you encountered and the property address in question so that we can take steps to resolve this situation.We hope to hear from you soon.
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