Every review we hold for the Wimborne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMany thanks to the team at Symonds and Sampson - they really were first class throughout what was a long affair in selling our flat. They went the extra mile when showing prospective buyers around and did as much of the legwork during the sale as possible. Cannot praise them enough as we had used a competitor in the area previously who disappointed us greatly.
Richard · 26 September 2020
Agent replied · 31 May 2023
Dear Mr Stockley, Thank you very much for your kind words, we were delighted to sell the property on your behalf and hand the keys to happy purchasers - having overcome a few challenges along the way. Thank you for your patience, Best wishes Jane, Meri and Neal
★★★★★ 5/5
GoogleI cannot speak highly enough of this agency. Our purchase was protracted with every manner of complication imagineable. Throughout the many months the transaction took the team at S and S particularly Mr Neal Wilson remained effective and calm. I am completely convinced that the purchase would have fallen through on many occasions without his tenacity and professionalism. Excellent service.
Gavin · 5 September 2021
Agent replied · 31 May 2023
Dear Mr and Mrs Williams, thank you so much for your kind words. We were delighted to have been successful for all concerned and are so pleased for you both. We must also thank you for your patience and forbearance in what can only be described as a 'challenging' transaction. Very best wishes for many happy years in your wonderful new home, Neal
★★★★★ 5/5
GoogleWell, what can we say?!!!! This sale must have been one of the most complex and challenging! Neal at Symonds and Sampson handled it from start to the bitter end with both diplomacy and the utmost professionalism. We would have no reservations at all in recommending Symonds and Sampson, Wimborne to anyone.
Viv · 24 March 2020
Agent replied · 31 May 2023
Dear Vivian and Geoff,
Thank you so very much.
Despite the complexity and difficulties we endured, we are utterly thrilled for you and thank you for your patience and understanding. The team at Wimborne wish you huge success in your next chapter, perhaps with a little less stress!
Kind regards,
Neal
★★★★★ 5/5
GoogleThe team were amazing - our property was on the market within three days of instruction, a superb brochure was produced and viewings commenced immediately. Once a sale was agreed the team continued to work hard to keep it on track and made everything as hassle free as possible. Furthermore, compared to other agents, we were given a realistic guide on the price our property would achieve and as a result we achieved a quick sale enabling us to buy our next home. Thank you.
Andrew · 27 September 2019
★★★★★ 5/5
GoogleDear Prospective Homeowners,
It is our pleasure to recommend Symonds & Sampson as a quality real estate agent to any family or individual searching for a new home. On our 2 ½ year journey to seeking a new home, it finally has come to an end this summer only after coming across a property that was solely being handled by Symonds & Sampson. Endless searching came to an end only when coming across Symonds & Sampson. Upto that point in time we searched, we offered on my opportunities but always ended in a bidding match, where developers had the upper hand or were favored. We were starting to give up hope until Symonds & Sampson which was a refreshing experience, where thank you cannot say enough.
We came across them this summer, as they had a property that we liked advertised. My initial meeting over the phone was a refreshing experience, where the staff member diligently took notes regarding our specific needs for a family home as well as our budgetary limitations. Additionally she could see I was a novice to auctions and explain high level the journey, timeframe and key milestones & risks that a prospective buyer needs to be made aware of. We were soon receiving local properties of a similar specification to the auction one that we were interested in
Auction day arrived and here I lost my bottle when the price started shooting up close to the guide price which was 10% +- of the asking price, even though I was the highest bidder, property did not sell. At this stage, my next contact with Symonds & Sampson was with one of their consultant(s) in the auction hall, who was very polite and not of the hard push sell type. They took down our details, budget and tried to see if the vendor would accept our offer. The following day, news was not positive. Anyways, over the next few days I went about seeking additional funds. In the meantime the estate agent must of worked on this approach with the vendor as it wasn’t long before the property was re-advertised.
As the property was now on the open market we visited it and here on my third contact with Neil at Symonds & Sampson, the professionalism continued and all the way throughout the home buying process. We never felt neglected or unimportant, all phone calls and emails were dealt with the same day, excellent status calls right upto key exchange.
We are pleased to recommend Symonds & Sampson to anyone looking to buy or selling a home. Thank you all at Symonds & Sampson.
A · 27 September 2019
★★★★★ 5/5
GoogleNeal was incredibly attentive and helpful through the entire process of selling our property, really took some of the stress out of it. Thank you Neal!
Emma · 1 June 2019
★★★★★ 5/5
GoogleNeal was incredibly attentive and helpful through the entire process of selling our property, really took some of the stress out of it. Thank you Neal!
Emma · 24 March 2019
★★★★★ 5/5
GoogleI was impressed with the relationship manager and his colleagues handling my business which was dealt with in a professional, efficient and courteous manner with good communication support keeping me informed of events throughout the negotiations until conclusion.
Peter · 24 March 2020
Agent replied · 31 May 2023
Dear Mr Wells, thank you for you kind comments. We really appreciate your patience in what has been a difficult and time consuming sale, however with our depth of experience and your incredible fortitude, we managed to achieve the result we all strived for. I would like to wish you every success for the future and thank you. Best wishes from Neal and the team
★★★★★ 5/5
GoogleI recently purchased a property which was being marketed by Symonds and Sampson, and, whilst I was not the primary customer, I received fantastic customer service! All of the team were efficient and friendly and more than helpful, Neal especially was fantastic and did his utmost to oversee a smooth transaction with minimal stress!! I will definitely be recommending their services
Annabelle · 27 September 2019
★★★★★ 4/5
GoogleNeal managed the process for the house we purchased and was gracious and professional throughout. Would have no hesitation in recommending Symonds & Sampson, Wimborne.
Jan · 24 March 2020
Agent replied · 31 May 2023
Thank you Jan for your kind words, we are so pleased for you and wish you all the very best in your new home. Best wishes, The Wimborne Team
★★★★★ 5/5
GoogleFantastic. I felt that these guys were really invested in my move, they really cared that the purchase proceeded and I valued their advice.
Catherine · 24 March 2020
Agent replied · 31 May 2023
Thank you Cathy for the 5* review you have awarded us. It was a pleasure helping you and we hope you enjoy life in the “slow lane”. Best wishes from Neal and all the team
★★★★★ 5/5
GoogleFabulous service. Efficient, swift to reply to questions, very helpful and led to the sale of my house.
Alice · 24 March 2021
Agent replied · 31 May 2023
Thank you very much for your kind words, we were delighted to assist with the sale of your property and wish you well with your next move, best wishes Neal and all the team
★★★★★ 5/5
GoogleExcellent service, kept us informed at all times, an extremely smooth transaction. Would highly recommend.
Debbie · 24 March 2020
Agent replied · 31 May 2023
Dear Mrs Robinson, thank you so much for your very kind review. We hope you’re your mother settles and that she is happy in her new surroundings. We wish you and your family all the best for the future. All the best Neal and the team.
★★★★★ 5/5
GoogleA very professional and comprehensive service
Paul · 24 March 2020
Agent replied · 31 May 2023
Dear Mr Whitmarsh, thank you for awarding us a 5* review. Symonds and Sampson strive to offer the highest levels of service to all of our customers and therefore it is lovely to hear that we are achieving our goal. If we can assist further in the future we would be delighted to hear from you. Best wishes from all the team
★★★★★ 5/5
GoogleRating only, no written review.
Rijo · 9 June 2025
Agent replied · 9 June 2026
Thank you for your review, it was a pleasure to help you find your new home. Best wishes from Ismay, Rosie and Zanette (Lettings Department)
★★★★★ 2/5
GoogleRating only, no written review.
Louis · 29 March 2024
Agent replied · 1 January 2024
Dear Louis, Symonds & Sampson welcome and encourage feedback from our clients and will review any issues raised in a professional and most importantly, confidential manner including, where necessary, through our formal complaints process, details of which can be found on our website. Meanwhile, we welcome the opportunity to discuss your experience and invite you to contact our Wimborne office on 01202 843190. Thank you.
★★★★★ 5/5
GoogleRating only, no written review.
Simon · 29 March 2024
★★★★★ 5/5
GoogleRating only, no written review.
Simon · 1 May 2023
★★★★★ 2/5
GoogleRating only, no written review.
Andrea · 17 April 2023
Agent replied · 31 May 2023
Dear Andrea, we understand your frustration but as explained on the telephone and by email, where a landlord places legitimate restrictions on the letting of their property, we will abide by those conditions. Whilst Symonds & Sampson welcome and encourage feedback from our clients, we do not enter into dialogue on public websites, but will investigate the issues raised in a professional and most importantly, confidential manner. Please refer to our website for the appropriate course of action.
★★★★★ 1/5
GoogleRating only, no written review.
Tony · 24 March 2020
Agent replied · 31 May 2023
Dear Mr Warren, we are extremely sorry to have received such a poor review recently. We have scoured our database and can not seem to find any details of us having any communication or having conducted any work for you. We would be delighted to hear from you so that we could rectify the issues you feel we could improve upon. Kind regards, Neal Wilson, Residential Manager
★★★★★ 5/5
GoogleRating only, no written review.
Roy · 24 March 2020
Agent replied · 31 May 2023
Dear Mr Burton, We would like to express our gratitude for your recent review. We are delighted Symonds & Sampson continue to keep the highest possible standards. If we can assist in the future we would be delighted to hear from you. Best wishes from the Wimborne Team
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