Every review we hold for the Wimborne office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA friendly, helpful, and knowledgable team. Great availability and communication including when out of the office. Work well with local solicitors, adept and persistent with chasing up other parties. Never too busy to answer the phone or reply to emails. Would recommend to friends and family.
Adam · 10 September 2026
Agent replied · 10 October 2026
Thank you for sharing this. Your kind words about our team's communication, availability, and persistence with other parties mean a great deal. We are glad the experience was positive and appreciate your recommendation.
★★★★★ 5/5
GoogleEmily was lovely to deal with and the whole process was smooth and stress free.
Siobbhan · 10 May 2026
Agent replied · 10 October 2026
Thank you for sharing your feedback. Delighted Emily provided smooth, stress-free service throughout the process.
★★★★★ 1/5
GoogleAfter moving into the property in March 2024, we immediately reported paint peeling around the house. This was reported in the inventory, by email and via the maintenance portal at the time. we never heard anything about this.
Fast forward to June/July 2025 and we noticed the cupboard under the stairs was damp. We reported this immediately via email and called the estate agents.
Since then we have sent numerous emails and phone calls, and have only just had the damp surveys done which have confirmed damp.
Meanwhile, we have also found the boiler pressure valve is broken and it is leaking. Meaning we cannot use the heating without repressurizing the valve, which we were advised to do even though this could cause further damage to the property...
After calling Nicholas Humphreys again, i was hung up on mid conversation, after explaining an occupant has health conditions that are affected. No attempt to call back. I called 2 more times to resume my call, and the phone line rang out.
Unfortunately, this is how communication has always been with this letting agents. Not calling back when the line goes dead, being passed round the office, no one to actually contact via email, emails being missed or not responded to.
If you are a landlord considering this company, look elsewhere. And if you are a prospective tenant Id suggest you do the same.
Extremely dissapointed with the services provided (or not).
Morgan · 12 November 2025
Agent replied · 12 November 2025
Hello Morgan,
Thank you for your feedback. We are genuinely sorry that your experience has fallen short of the high standards we strive to maintain, and we sincerely apologise for any frustration caused by communication difficulties.
We are committed to resolving the outstanding issues at the property and confirm that the necessary works are now being coordinated. The landlord is fully engaged and, as an experienced professional known for prompt action, is committed to a swift resolution.
We believe the majority of our service reflects the positive feedback we receive. As one landlord recently stated, “Reliable and professional. Any issues that have arisen have been dealt with promptly and efficiently.” Similarly, a tenant shared, “Any problems we have had have been sorted quickly by the team. Very happy.”
We are dedicated to ensuring every tenant receives this level of care. We will be reaching out to you directly to ensure all matters are concluded to your satisfaction.
Sincerely,
The Team at Nicholas Humphreys Wimborne
★★★★★ 4/5
GoogleWe have been renting a property with H&B since 2021, and have a lovely place we call home.
Through effective communication with Karen, we have been allowed to make some changes to suit us, which makes our home more personal, and less of a property that belongs to someone else, (although we know it does).
Any issues we have experienced, or advice needed, Karen has been more than helpful to ensure our needs are met.
Thank you for all you do, we really do appreciate it, and wouldn't be here without you!
Would we recommend?? Absolutely yes!
Sue · 1 January 2024
Agent replied · 31 December 2024
Dear Sue,
Thank you for the 5 Star review i will pas this onto our team.
Kind Regards
Team H&B
★★★★★ 5/5
GoogleI have just had the pleasure of finding a property via Nicholas Humphreys in Wimborne.
I rarely leave reviews but the service I received from Emily Price was outstanding.
Emily was utterly professional whilst also showing kindness and understanding. She is so organised whilst being the most lovely, approachable person.
Thank you for making a stressful move so much easier.
Nicola · 6 December 2024
Agent replied · 31 December 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help
★★★★★ 5/5
GoogleTabitha was incredibly helpful!
Annabella · 10 June 2026
Agent replied · 10 October 2026
Thank you for highlighting Tabitha's excellent service. We are pleased she provided such helpful support.
★★★★★ 5/5
GoogleEmily has been amazing helping us at every step of the way. Seeing as this is our firt time renting she has been so much help
123.cole.123 · 13 November 2025
Agent replied · 28 November 2025
Hi,
Hello, thank you so much for taking the time to leave this wonderful 5-star review!
We are delighted to hear that Emily has been so amazing in guiding you through your first rental experience. Helping first-time clients feel confident and supported is a top priority for us, and we're thrilled that Emily provided such excellent assistance every step of the way.
We're so glad you chose us and we look forward to working with you again in the future!
Best regards,
Team
Nicholas Humphreys
★★★★★ 1/5
GoogleVery dishonest, awful communication and to top it off farm your data. I was the first person to ring this agent about a lovely property that had just come on the rental market within 5 minutes of being listed. The property was not ready for viewings as the tenants were still in the property. I was promised by Emily, a call back the following day to arrange a viewing but did not receive that call. I then rang the following day, by which point of course the viewings were filled but managed to be fitted in at nearly the end of a full day of viewings. After viewing, showing our keen interest and offering a higher deposit, we were promised call backs on many occasions updating us on our application. I noticed over two weeks after the viewing, that the property was Let Agreed so called for an update and she stated the landlords of the property were coming in "that day" (how convenient) and we would receive a call by the end of the day. Firstly, again, that call never came, secondly, why lie knowing the let has already been agreed? She also mentioned that the landlords were an elderly couple, and I’m not sure how that was relevant? What a strange lie to come up knowing full well the property was off the market? That could have just been said straight away. To top it all off, we have had none stop scam emails since giving over our email addresses to this estate agents. We will never be giving over our personal email address again to any of these snake estate agents again. We are quite glad to have avoided living in a property managed by Nicolas Humphrey's, because if we had an issue, we can imagine just how poor the communication and delayed the resolution would be as tenants. We would know doubt face a web of lies about something as simple as a boiler being fixed! Shady, absolutely terrible communication and dishonest - Avoid.
Teebz · 4 June 2025
Agent replied · 4 June 2025
Dear Teebz,
Thank you for taking the time to share your feedback. We sincerely apologise for the frustration and disappointment you experienced during the application process. Communication is a cornerstone of our service, and we regret that we fell short of your expectations in this instance.
We’d like to clarify that Emily is a highly regarded member of our team, with numerous clients praising her professionalism, transparency, and dedication in their reviews. For example, one recent reviewer mentioned, “Emily was incredibly responsive and kept us informed at every stage, a breath of fresh air!” while another noted, “Emily went above and beyond to help us secure our property quickly and efficiently.” We take pride in her track record and are sorry that this was not reflected in your experience.
Regarding the property in question, we strive to be as transparent as possible about application progress, and we apologise if updates were delayed or unclear. The Let Agreed status is sometimes subject to final landlord approval, which may explain the miscommunication. However, we acknowledge that this should have been communicated to you more promptly.
As for your concerns about data privacy, we take this very seriously and do not share personal information with third parties for marketing purposes. If you’ve received unsolicited emails, we’d like to investigate this further, please contact us directly so we can address it.
We appreciate your feedback as it helps us improve, and we hope you’ll give us another opportunity to demonstrate the high standards we’re known for. If you’d like to discuss this further, please don’t hesitate to reach out to me directly at wimborne@nicholashumphreys.com.
Kind Regards
Bhav Patel
Director
Nicholas Humphreys
★★★★★ 5/5
Google7 Georges Mews, Corfe Mullen, BH21 3UF we viewd this property last week I think it was Emily if am wrong sorry we where made feel welcome from me that's a massive thing as I suffer fro complex ptsd I had so anxicity but getting took round the house knowing our circumstances I really recommend this company for fellow vetreans looking for a house or we are used to having our own accommodation and food so it's hard to find a place where u feel comfortable and tbh I loved the house I thought staff member made me feel more at ease and totally love that house we don't have the flat yet but Are it's in quite area which I like and just prying we get chance to take on the flat and have a good relationship with the letting agency to as they where amaing......
FRASER · 12 May 2025
Agent replied · 28 May 2025
Hi Fraser,
Thank you so much for taking the time to leave such a kind and heartfelt review! We’re thrilled to hear that Emily made such a positive impression on you. She truly is a ray of sunshine, and her compassion, professionalism, and dedication to helping others are qualities we deeply admire.
We’ll make sure to pass along your wonderful words to Emily, it will absolutely make her day! It’s feedback like yours that motivates us to continue providing the best experience possible.
Thank you again for your kind words, and we look forward to serving you again in the future!
Warm regards,
Nicholas Humphreys
★★★★★ 5/5
GoogleAn absolute pleasure to deal with this agency and their letting agent, Emily. Emily was professional, prompt and organised. The fact that this agency asks for feedback tells you that they communicate well. Thank you. Exceptional service.
Angie · 5 January 2025
Agent replied · 31 December 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help
★★★★★ 5/5
GoogleExceptional customer service from initial contact, viewings and moving in! Cannot praise Emily especially and the whole team!
Emma · 10 September 2026
Agent replied · 10 October 2026
Thank you immensely, emma. We're glad Emily and the team made your experience, from initial contact through to moving in, a positive one. Your kind words mean a great deal to us.
★★★★★ 5/5
GoogleEmily has been just simply wonderful! So helpful and lovely in helping us get a property! Couldn’t recommend her enough! Thank you so so much!
Olivia · 28 May 2025
Agent replied · 28 May 2025
Hi Olivia,
Thank you so much for taking the time to leave such a kind and heartfelt review! We’re thrilled to hear that Emily made such a positive impression on you. She truly is a ray of sunshine, and her compassion, professionalism, and dedication to helping others are qualities we deeply admire.
We’ll make sure to pass along your wonderful words to Emily, it will absolutely make her day! It’s feedback like yours that motivates us to continue providing the best experience possible.
Thank you again for your kind words, and we look forward to serving you again in the future!
Warm regards,
Nicholas Humphreys
★★★★★ 5/5
GoogleI was looking to move into the area, NHW, helped me find the perfect property. I am now in the buying process and it is going smoothly so far.
Liz · 10 June 2026
Agent replied · 10 October 2026
Thank you for your wonderful feedback. We are ecstatic to have helped you find the perfect property and pleased to hear the buying process is going smoothly.
★★★★★ 5/5
GoogleEmily is a ray of sunshine. She was so professional and was a delight to deal with. Absolutely amazing lady.
Thank you Emily for your compassion and understanding
Zoe · 15 March 2025
Agent replied · 16 March 2025
Hi Zoe,
Thank you so much for taking the time to leave such a kind and heartfelt review! We’re thrilled to hear that Emily made such a positive impression on you. She truly is a ray of sunshine, and her compassion, professionalism, and dedication to helping others are qualities we deeply admire.
We’ll make sure to pass along your wonderful words to Emily, it will absolutely make her day! It’s feedback like yours that motivates us to continue providing the best experience possible.
Thank you again for your kind words, and we look forward to serving you again in the future!
Warm regards,
Nicholas Humphreys
★★★★★ 5/5
GoogleWe are very pleased to have used Nicholas Humphreys/Harker Bullman for our house sales. They were very supportive from beginning to end and we would certainly recommend them.
Leila · 10 June 2026
Agent replied · 10 October 2026
We are truly grateful that you appreciated the support provided during your house sale process. It means a great deal to us at Nicholas Humphreys/Harker Bullman to know that we were able to assist you effectively from beginning to end throughout your property transaction. Your recommendation is genuinely valued and reflects our commitment to providing comprehensive support to our clients during what can often be a complex process. Thank you for taking the time to share your positive experience with our services.
★★★★★ 5/5
GoogleBest estate agency I’ve ever used, would highly recommend!! All the staff are so lovely and understanding and get their jobs done efficiently, overall very positive experience
Niamh · 10 June 2026
Agent replied · 10 October 2026
We are happy to hear about your positive experience with our team's efficient service and understanding approach.
★★★★★ 5/5
GoogleHighly recommend Emily, from start to finish the process has been super quick and easy for our new home. Emily has responded quickly with my 101 questions and emails, whilst maintaining professional but approachable.
Chloe · 6 December 2024
Agent replied · 31 December 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help
★★★★★ 5/5
GoogleAbsolutely wonderful team of staff and very helpful with the moving process. Couldn’t recommend them to a higher regard.
Matthew · 10 June 2026
Agent replied · 10 October 2026
We are glad to hear that our team was very helpful throughout your moving process and that you hold us in such high regard.
★★★★★ 3/5
GoogleFurther Update
Issue with the property has been going on since November 2023, damp still in chimney.
MD not been in contact, however Jack in the office has now assising with us liasing for another quote.
Bring back Nakita Horton!
Update
The owner of the company was very helpful, after raising the issue I had with him direct he followed it up within 24 hours and visited my property to address the issue. He is currently investigating this internally and is keeping me updated during the process.
Making a bad experience into a positive experience.
Previous one star comment
I am a tenant and have been waiting 3 months for a maintenance issue. Chased 6 times by phone and email in the last week and still waiting for Megan to respond. I have given reasonable time to find a solution to the damp in the property and yet we have had no solution after months of raising this with H&B
Bear this in mind before renting.
Georgina · 2 September 2024
Agent replied · 31 December 2024
Thank you Georgina for updating your google review to 5 Star, really appreciate it and am sure Bhav will continue to help you moving forward
★★★★★ 5/5
GoogleHad to leave a review. Emily Price was professional, efficient and made the entire process seemless. Very happy with the service I’d highly recommend Emily and Nicolas Humphrey’s to anyone.
Steve · 2 October 2024
Agent replied · 31 December 2024
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us at Nicholas Humphreys. Our team strives to provide the best service possible, and it’s fantastic to know we met your expectations. If you ever need assistance in the future, don’t hesitate to reach out, we’re always here to help
★★★★★ 5/5
GoogleI had an amazing experience with the lettings team over at Nicholas Humphrey’s! They were all so helpful
Rachel · 10 June 2026
Agent replied · 10 October 2026
We are pleased to hear about your amazing experience with our lettings team, Rachel!
★★★★★ 1/5
GoogleProbably the worse letting agents I’ve had the misfortune of dealing with.
The first appointment was cancelled 10 minutes before viewing when I was already on site after driving an hour to get there.
The second appointment was a sure thing according to their lettings team and again, it was cancelled right at the last minute. Imagine letting these guys letting out your property.
Absolutely appalling service. I’m glad I never ever rented a property from them.
Casey · 24 July 2024
Agent replied · 31 December 2024
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This certainly isn’t the standard of service we aim to provide, and we understand how frustrating it must have been to have appointments cancelled at the last minute. We value your time and feedback, and we will be reviewing what went wrong to ensure this doesn’t happen again. If you would like to discuss this further, please don’t hesitate to contact us directly. We’d like the opportunity to make things right
★★★★★ 5/5
GoogleTabi has so helpful and professional and couldn’t recommend her enough!!
Verity · 10 June 2026
Agent replied · 10 October 2026
Thank you immensely for highlighting Tabi’s helpfulness and professionalism, your recommendation means a lot to us!
★★★★★ 5/5
GoogleThe letting steam were fabulous in helping me find a property!!
Pippa · 10 June 2026
Agent replied · 10 October 2026
We're happy to hear the letting team provided fabulous support in helping you find a property!
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