The National Trust Wiltshire reviews

★★★★★ 2/5

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Dyrham Park

Dyrham Park - I visited this property today along with 4 children under the age of 3 years - two walking, two in a buggy. We visited the play area before wandering down to the house/gardens.

Jean · 17 February 2026

★★★★★ 1/5

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Second time we have booked a national…

Second time we have booked a national trust cottage for our holiday, only to have it cancelled later in the season. You are palmed off with a choice of alternative accommodation that no one else wanted.

Jamie · 17 February 2026

★★★★★ 5/5

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Thankyou to the team at Carrick Reagh…

Thankyou to the team at Carrick Reagh RopeBridge for such a great experience! Was greeted by Adrian at the entrance and then Connor, Billy and Michael at the ticket desk. Great bunch of guys Thankyou!

Natalie · 10 October 2026

★★★★★ 1/5

Trustpilot

Shameful with bereavement

A month after notifying them of my mother's death they have not responded regarding a refund of subscription which was paid after her death. At a difficult time of notifying numerous institutions and authorities they are the only one with which there has been any difficulty. I'm not sure whether this is incompetence or indifference and from the reviews here it's no clearer. The National Trust does seem to have developed a reputation for being quite mercenary or at least uncaring.

Peter · 4 October 2024

★★★★★ 5/5

Trustpilot

Love the national trust

Love the national trust, such great places to explore!

Daisy · 28 August 2026

★★★★★ 3/5

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I'm speechless

Ive just received my trust magazine opened it and saw you have done an interview with keir starmer, I didn't read it just put it in the bin, no need to say anything more most people know what i mean

Suzanne · 3 January 2026

★★★★★ 1/5

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Sheffield park

Sheffield park Not a dog friendly place anymore. I leave a very honest review to all places I visit with my dog. I’m not happy with all new sudden rules.What happened? New manager? Restrictions? Had so much pressure with my dog in a pet stroller! Not coming back again.Cancelled my membership. Wanted to get a piece of cake,food but I couldn’t. Have to leave my dog outside? Seriously? She was sitting in a pram,no floor touching and still has been told we can’t buy a cake because dogs are not welcome. So make an outside food and cake sale if dogs are not welcomed anymore (they use to be before and many many years)We are members of a National Trust last at least 3years. Went to this place at least 5 times. Went few times to the cafe (just to get a cake and Coffe) not sitting inside. If you are changing rules pls make a clear information at any time.My dog used a long lead all the time while entering this place many times. Last spring we were told not to use a long lead in the garden. Seriously? So put all children on the lead then. 😡They are destroying all little flowers with walking around and breaking some trees sticks. Leaving plenty of rubbish around and never respect others quite time . Don’t think I’m not a mother. I’m mum of two teenagers and absolutely not happy with the attitude and the way all been told to me and my dog today. I will leave this information to all my friends. Dogs are not welcome at this place anymore. They don’t like dogs anymore as before. #sheffieldparkgardens #nationaltrust #nationaltrustmemberAnother crazy rule- Saturday mornings are dog free? Oh, can I have Sunday mornings child free and we can enjoy our quiet time without screaming and mooning. Do not buy membership if you are looking at dog friendly places .

Julia · 23 September 2024

★★★★★ 1/5

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Dishonest and Corrupt, in my Opinion

If you have ever had to claim against the National Trust and been denied, I would urge you to re-look very carefully at what was given to you as evidence by the Trust and here is why…I suffered a head injury at a National Trust property due to lack of signage etc. I made a claim and the Trust quickly dismissed my claim by using photographic evidence. However, that photographic evidence showing adequate signage was challenged and the Trust eventually admitted they were taken 4 months after my injury and not before.I complained about this dishonesty, if you read the law it appears to come under dishonest misrepresentation possibly fraudulent misrepresentation. However, the CEO refused to engage on any level.So in my personal opinion and based on my experience, I believe the Trust is fundamentally corrupt and dishonest. It should not be allowed to be a Charity.

Anon · 20 September 2024

★★★★★ 5/5

Trustpilot

Enjoyable visit to Moseley Old Hall

Visited Moseley Old Hall, Wolverhampton. Took the one-hour guided tour. Was not disappointed. Kevin, the tour guide, was exceptionally informative and had a great repartee with all. Even after the tour had finished, he offered more information. What a great advert for the National Trust. All staff, including reception and cafe were amenable. Garden well laid out. Ample parking, even for a motorhome - yes, the approach is down a narrow lane, but Google Earth showed that! We have been to many NT properties and always enjoyed the experiences.

Client · 19 September 2024

★★★★★ 2/5

Trustpilot

Inflexible and will cancel membership

Usually I have enjoyed national trust but after today’s experience I will not be renewing. I looked in the national trust book that comes with the membership and thought scotney castle looked good. I drove for 1 hour to be told you have to book in advance, I said I couldn’t see that in the book and the lady was quite patronising and said it’s in bright yellow on the website, great but not obvious in the book. Complete waste of time, I won’t be renewing my membership as it’s seems it’s totally inflexible no longer value for money. Shame they have to be so pathetic, what’s wrong with the old system?

Louise · 15 September 2024

★★★★★ 3/5

Trustpilot

An afternoon out at Dunham Massey, rubbish food

An afternoon out at Dunham MasseyThe house and gardens are excellent, it is an interesting place and has memories for me as I used to visit way before the trust took over. On the whole it has been a good thing.One think I have always liked about the trust is decent food however here I was disappointed. We chose the stables restaurant as opposed to the visitor centre cafe. We thought restaurant meant a better food experience. Sadly no, it was very poor. Only light lunches at the best. I chose a ham and cheese toastie from the very limited menu, only to be told they were out, ok I will have a cheese one, my wife chose the bean chilli. Our drinks arrived promptly and then my wife’s small bowl of chilli, then ….. after 15 mins my cheese toastie arrived only it had morphed in their system to a cheese and tomato toastie. I was underwhelmed and sent it back and asked why it had not come with my wife’s food, oh it’s made in a different part of the kitchen to the hot food : total failure to understand. Not a restaurant in any sense. The cafe whilst not having great food at least lived up to its name.

Mark · 11 September 2024

★★★★★ 1/5

Trustpilot

Pure Greed

My Son ran in the Great North run today raising money for charity, His Wife with their six month old baby was unable to find any available car parking spaces and had to use the National Trust’s Souter lighthouse car park.Ten pounds charged for the privilege. If your going to charge outrageous fees for car parking on a Sunday, why not donate all the parking fees raised on that day to to the Great North run’s various charity’s. Footnote.In response to the reply below and the overwhelming negative reviews of the National Trust, it’s quite clear this organisation will keep the extortionate fees charged for car parking for themselves and therefore not donate to the worthwhile causes.Would be interesting to know how many participants in the Great North run actually raised money just for the National Trust’s Charity.

Tim · 11 September 2024

★★★★★ 1/5

Trustpilot

Visited Wallington NT with my family

Visited Wallington NT with my family. Did not have the best experience, which is very disappointing, considering we’re long standing members. We have raised our concerns three times and still no resolution and feel as if they are looking to brush the complaint aside. Now taking it further to director general.

Rose · 12 September 2025

★★★★★ 1/5

Trustpilot

Bad customer service

I placed an online order on 17th August for a birthday present. After a week I emailed to ask for delivery update and was informed that the item was out of stock. I was very cross, when I placed the order and paid for the item at no time was I told it was out of stock, I wonder how long they would have waited before informing me of this if I hadn't emailed them. I waited for a few days for what should have been an automatic refund but again I had to ask for it. Today 3rd September, I am still waiting.

Mrs · 3 September 2024

★★★★★ 5/5

Trustpilot

Worth being a member :)

This is our second year of being members and the joint membership price is fair. We are lucky to live quite locally to a fair few National Trusts sites and being members gives us the option to return to our favourite places as often as we want (Kedleston Hall, Shugborough Estate, Dovedale and especially, Calke Abbey, as it's where we got engaged!). We have visited places further afield and our breaks away are usually based on visiting a NT. We recently visited Bodnant Gardens on a birthday trip and want to return again in different seasons. It's absolutely beautiful!The NT sites have always been spectacular and its wonderful that we can take our own picnic at most of them (although sometimes we grab something from the in-house cafe). My recommendation is the curried cauliflower pasty, which is an absolute treat to eat! The staff/volunteers around each site are always helpful and friendly to chat to. We have always loved our experiences and days out at a NT site and have never had a bad visit! The app has been handy when out and about, and I enjoy receiving the handbook and magazines that come through the posts with updates. The handbook is always enjoyable to go through when planning our next few trips. It's worth being a member!

Davina · 31 August 2024

★★★★★ 2/5

Trustpilot

The Needles Isle of Wight

As a part of a boating trip we went to Isle of Wight and as we had an afternoon free rented bicycles from Yarmouth. We cycled along the trails and across to The Needles. We only had about 40 minutes before we needed to cycle back to Yarmouth to return the bikes. It would have cost us £7 each to spend 30 or so minutes in the visitor centre which is controlled and charged for by The National Trust. That would have worked out at £21 which seems too much money for the time we had. We are happy to support maintenance fees that are reasonable and proportionate however due to that not being the case left disappointed not to be able to check out a bit of our UK heritage in the brief time we had on the island.

TommosTwentyFours · 30 August 2024

★★★★★ 1/5

Trustpilot

Charging for car parks not only…

Charging for car parks not only contradicts the organization's mission of promoting access to nature and historical landmarks but also goes against the principles of public service and conservation. By imposing fees, the National Trust risks alienating potential visitors who may be unable or unwilling to pay for parking, consequently limiting the reach and impact of its work. Moreover, charging for car parks creates a financial barrier that disproportionately affects lower-income individuals and families, contradicting the values of inclusivity and diversity that are essential to fostering a sense of belonging and connection with nature. The National Trust should reconsider this policy in order to uphold its commitment to preserving cultural heritage and environmental stewardship for all members of society! And a boss who's on 200K per year yes you Hilary McGrady!!!

Andrew · 29 August 2024

★★★★★ 1/5

Trustpilot

Disappointing sandwich

I have given one star for the egg and mayo sandwich I bought today at Greyfriars Worcester. I think of NT as having good quality food. Their scones are particularly good. However I will not be buying a NT sandwich again. It was very dry with the slightest hint of mayo, if any at all, and oh dear all those E numbers, 10 in total, and does it actually need "natural flavouring" which anyone knows is not natural at all. Come on NT I expect better than this.I will certainly be taking my own healthy sandwich in future and saving myself a few pounds too.It spoiled a very interesting visit.

Jes149 · 20 August 2024

★★★★★ 3/5

Trustpilot

Why do your staff tell people they…

Why do your staff tell people they can't fly a drone over your property? If a drone is launched from an area outside your property and flies over your land it's legally allowed - you do not own the airspace!I suggest your staff are educated as to this fact as they currently seem to be unaware of the law.You guy's do a fantastic job maintaining the heritage of our country but misquoting the law does not portray you well!

Mr · 3 September 2024

★★★★★ 1/5

Trustpilot

I visited Knightshayes house near…

I visited Knightshayes house near Tiverton Devon. I must say half the house was closed so decided to have lunch in the cafe. The food choices were terrible. Packaged sandwiches and cakes very similar to Costa or Starbucks ie not very good. Decided on the Brie and cranberry quiche which again was bought in and very tasteless. No homemade food that we are used too at all. Really poor National Trust.

Malcolm · 22 December 2025

★★★★★ 1/5

Trustpilot

NT at Copt Hall waste of subscription

NT at Copt Hall, co5 7rd, well its fair to say that the site has been neglected, to a point where because of near waist high grass its almost a danger to walk on some of the so called permissive paths, you have not been able to navigate the sea wall most of this spring/summer & while the web site shows a nice vista being enjoyed...... its from last year 23, we have been members for 3 years thinking that to be one, gives us a voice to comment, nothing further from the truth, despite several emails NT just pass the buck & wont answer, those that do venture to this site are likely to be met by numerous commercial dog walkers who use it as part of their business`s, & my best guess "not NT members" with no proof of insurance, as NT wont answer this! which brings the mess they leave in their wake, supporting the NT is not on my to do list next year & I will do what the others do....... enjoy the limited facility for free,..... like the rest,............Reply to NT: Nobody has tried to contact me to discuss anything, & getting any informative reply to my enquiries has been a bit like "pass the parcel"..... pass the buck :), as for the sea wall, at last an admission that the Environment agency are to blame! yet they cut miles of surrounding walls a treat, Your description of remote is rather silly! with Colchester City Pop:120K+ Mersea 8k & minutes drive away, & the alleged small carpark hosting up to 15 cars/vans on any given day, being the 1st through the gate most days.....I will leave it there, with no further interest,

Nigel · 12 August 2024

★★★★★ 1/5

Trustpilot

Why every time I book via Quidco do you…

Why every time I book via Quidco do you reject my cash back? Quidco say it is NT and not them. It has happened twice in as many months when I have spent £750. So disappointing and underhand. I’ll go elsewhere in future! I’m sure you can afford to loose accommodation bookings.

Catherine · 19 May 2026

★★★★★ 3/5

Trustpilot

Lacock Sables Resturant

Visited Lacock on Friday and the first call was to the Sables Resturant for a coffee, Very poor selection and could not offer any warm food, no Bacon Butties. My Granddaughter does not drink fizzy drinks and the only option we were offered was Water. The Govenrment keeps on telling us not to buy children fizzy drinks so why do the National Trust promote them.Thoroughy enjoyed the rest of the day both the Village and Abbey but the selection in the Restuarnt lets you downJohn.

John · 29 July 2024

★★★★★ 2/5

Trustpilot

Neglected borders

Both myself and my partner decided to return again to Mottisfont near Romsey as the last visit was quite a few years ago . The gardens were absolutely stunning back then and we talked about them to friends and family showing them wonderful pics of all areas . However today was a totally different story we both are sorry to say but the gardens where in a very poor state .Both of us are gardeners and we could see the amount of work that needs to be done . Each border had large areas of weeds including bind weed the plants were looking very stressed. We however had a most enjoyable walk a long the river .

Sonia · 21 July 2024