Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA Big thank you
We have just finalised a letting contract through Symonds &Sampson and have been impressed with the efficiency of all the staff that we had the pleasure to deal with.
Trudi and Gemma from the letting part of the company were so helpful and patient with us which we appreciate.
We would highly recommend anyone to use Symonds & Sampson if they required their expertise in the letting side of any property.
Our thanks to Trudi and Gemma
Keith Duffield and Family
Keith · 1 October 2026
Agent replied · 10 October 2026
Dear Keith, thank you for taking the time to leave such a kind review. It was a pleasure working with you. Best wishes from Trudi and Gemma
★★★★★ 5/5
TrustpilotA very helpful Agent
Although Symonds and Sampson were the agents for the vendor we found them to be super helpful to us too. Our own sale was long and arduous but they kept faith with us, bringing the process to a satisfactory conclusion. Caroline went out of her way to assist with a documentation issue which was really appreciated at the time. A lovely gift was provided when we were finally able to collect the keys. We would recommend their services for the kindness and professionalism shown.
Jackie · 4 July 2026
Agent replied · 22 September 2026
Dear Jackie, thank you so much for your kind review. It was a pleasure to help and bring the sale to a great conclusion. Wishing you all the very best in your new home, Caroline and all the Bridport team
★★★★★ 5/5
TrustpilotWhat a thoroughly professional Agent
What a thoroughly professional Agent! I had the pleasure to deal with Annie, she was extremely personable yet highly efficient and very professional at all times.. Due to this, the whole experience proceeded smoothly and it was an absolute pleasure to deal with her throughout.
Nothing was ever too much trouble and she guided me through the lease process displaying both patience and kindness throughout.
I had heard from others in the past that Symonds and Sampson are an excellent company to deal with and now having dealt with them personally - I would 100% agree.
If I could give them 6 stars, I would, and in particular, Annie was absolutely fantastic from start to conclusion. She is a true asset to what is by all accounts, a fantastic agent.
I would recommend Symonds and Sampson unreservedly.
Thank you for a fantastic, pleasant, smooth transaction.
With kind regards
Andrew
Andrew · 25 June 2026
Agent replied · 22 September 2026
Dear Andrew, thank you so much for taking the time to leave such a kind review. We are glad we were able to help, you were a pleasure to work with. Best wishes from Annie and all the Symonds & Sampson team
★★★★★ 5/5
TrustpilotGreat help to keep things moving
Although Peter wasn't our estate agent, he was constantly providing us with updates and helping to unstick problems between all parties. This was a real plus, as there were some difficult moments and without Peter on hand, resolution would have taken a lot longer. Marianne was also good at progressing things and keeping us in the picture.
Mark · 24 September 2026
Agent replied · 10 October 2026
Dear Mark, thank you for taking the time to leave such a positive review. We hope you are settling in nicely and enjoying your new home! Best wishes from Peter, Marianne, and all the Poundbury team
★★★★★ 5/5
TrustpilotThe team at Symonds & Sampson
The team at Symonds & Sampson, and in particular Daniel, were brilliant throughout our entire move, from the initial photos and listing of our house, the unfortunate times the sales fell through to finally moving into our new house. Highly recommended and always pleasant to deal with.
Charlie · 8 June 2026
Agent replied · 22 September 2026
Dear Charlie, thank you so much for your kind words. You were a total pleasure to work with and I was delighted to get you moved in the end. Best wishes from Daniel and all the Bridport team
★★★★★ 5/5
TrustpilotThank you, Lorna Wyatt
Lorna Wyatt has been managing my two rental properties (one commercial, one residential) for many years. I could not ask for a more professional, competent, conscientious, hard-working and proactive manager. She is highly intelligent with a gift for solving problems and her excellent people skills, sense of fairness and integrity mean that she commands the respect of everyone she deals with. She is also a thoroughly lovely person!
Alison · 17 November 2025
Agent replied · 22 November 2025
Dear Alison, thank you so much for your kind review. It is a pleasure managing both of your properties and we look forward to continuing our work with you. Best wishes from Lorna and all the team
★★★★★ 5/5
TrustpilotKirsty and her team went the extra mile…
Kirsty and her team went the extra mile to get the sale of my property and the purchase of the new property over the line , Sophie with her fantastic negotiation skills managed to achieve a higher asking price for my property then actually advertised.
Graham · 7 May 2026
Agent replied · 22 September 2026
Dear Graham, thank you for your kind words. It has been such a pleasure working with you and getting to know Zac! Wishing you both all the very best in your new home. Best wishes from Kirsty and all the Sherborne team
★★★★★ 5/5
TrustpilotI have used this agent a few times over…
I have used this agent a few times over the past couple of years and I can not fault them. Jeremy and his team are incredibly professional and their honestly and understanding of the market means they get houses sold.
Customer · 28 May 2026
Agent replied · 22 September 2026
Thank you so much for your kind words. It has been a pleasure working alongside you over the last few years; do let us know if we can help in the future. Best wishes from Jeremy and all the Yeovil team
★★★★★ 5/5
TrustpilotSold after excellent handling of our property.
Having instructed Symonds Sampson to handle the sale of our property we were pleased from the start with the marketing, having a large number of viewings and feedback .
After an initial viewing handled by Sarah Cornish-Dale who suggested a second viewing by potential buyer if more information was required,we were pleased that a second viewing was indeed successful with negotiations of offer handled by Stephen.
Daniel Magee handled the initial instruction along with Julia Baker.
Had regular contact with Tara Grinter and had other interactions with their team,Penny Blackman,Gwen Holdcroft, Caroline Childs-Chaffey,Isabella Rumsby and James Lamb.
Would definitely recommend !
S · 11 July 2026
Agent replied · 22 September 2026
Thank you for your kind words, it was a pleasure helping you to sell your property. Best wishes from Daniel and all the Bridport team
★★★★★ 4/5
TrustpilotDaniel Magee and his team were very…
Daniel Magee and his team were very friendly responsive and proactive through all the highs and lows of finding, securing and completing on our dream home. Daniel was particularly tenacious with vendors who were dragging their heels on the sales process and was very instrumental in getting us over the line. Thoroughly recommend Danieland all the team at Symonds & Sampson.
Sylvia · 9 October 2025
Agent replied · 22 October 2025
Dear Sylvia, thank you so much for your review. We were delighted to finally get you moved, and hope you are enjoying Bridport life. Best wishes from Daniel and all the Bridport team
★★★★★ 5/5
Trustpilotmy experience of Symonds & Sampson…
from my experience of Symonds & Sampson - specifically Daniel Magee - I have no hesitation in recommending them. Daniel acted as agent for my vendors but I believe went above and beyond his remit to advise and guide me as a buyer through what I felt was a traumatic process. he signposted me to a fab surveyor, while still providing choice, and was happy to act as a go-between when I had additional queries. better than my own estate agent. ahem.
M · 7 June 2026
Agent replied · 22 September 2026
Thank you so much, that is incredibly kind of you to say. You have purchased a lovely home and the process was made much easier by you being so proactive so thank you. All the very best of luck for the future, from Daniel and all the Bridport team
★★★★★ 5/5
TrustpilotHelpful from start to finish…
Peter was helpful from start to finish and we quickly found our dream home!
Mark · 26 August 2026
Agent replied · 22 September 2026
Dear Mark, many thanks for your review, we are delighted that we were able to find your dream home! Best wishes from Peter and the Poundbury team
★★★★★ 4/5
TrustpilotEveryone I have spoken to in the last…
Everyone I have spoken to in the last few days
Shula, Eleanor and Meredith have been lovely, friendly and professional.
But I must say, we have been looking for a small plot of land for 2 years and I have spoke with will Cairns.. many many times, he has always been so helpful, kind, polite, and never made me feel rushed.
Tina · 28 August 2026
Agent replied · 22 September 2026
Dear Tina, thank you for your kind words. We're delighted to hear that you have been pleased with our service over the last two years. Best wishes from all the Sturminster team
★★★★★ 5/5
TrustpilotExcellent service from Symonds and Sampson.
The team at Symonds and Sampson were excellent throughout our recent house purchase. They were consistently professional, helpful and communicative. They helped us navigate through some tricky situations, particularly as our own solicitor was often the cause of those situations! We’re not in any hurry to repeat the house move experience, but S and S would be the people that we would want to engage when that happens.
Mr · 17 June 2026
Agent replied · 22 September 2026
Dear Mr Edwards, thank you so much for your kind words. You were a pleasure to work with, and chasing solicitors is just part of the service. We hope you have many happy years in your new home. Best wishes from Daniel and all the Bridport team
★★★★★ 1/5
TrustpilotBeyond Awful
Awful. Awful. Awful!
No service. Simply no service or access to any. This company constantly hides behind internet loops and arrogant staff in order to achieve nothing other than dissatisfied customers en mass.
AVOID ANY INTERACTION WITH THIS COMPANY!
We are at the end of our tether with this bunch after a list of problems and issues longer than both of our arms...
Dissatisfied · 18 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave a review; Symonds & Sampson welcomes and encourages feedback from our clients, however, we do not engage in dialogue on public websites. We invite you to contact us to discuss your concerns and we will review any issues raised professionally and, most importantly, confidentially, including through our formal complaints process, details of which can be found on our website. Thank you.
★★★★★ 5/5
TrustpilotFantastic estate agents!
Competent, knowledgeable, efficient & friendly staff made my house purchase a straightforward process. Great communication & empathetic to the whole house buying experience. What a fabulous team at Symonds & Sampson. Thank you Georgie you are a diamond!
Emma · 12 November 2025
Agent replied · 22 November 2025
Dear Emma, thank you for your kind words. It has been a pleasure working with you. Wishing you all the best in your lovely new home, from all the Ilminster team
★★★★★ 5/5
TrustpilotMade our move into our new rented…
Made our move into our new rented accommodation from our previous property very straight forward , very professional and all done with a smile.
Highly recommended . A huge well done and thank you from me and my family.
Paul · 21 September 2026
Agent replied · 10 October 2026
Dear Paul, thank you for your lovely review. It was a pleasure helping you and your family with your move, and we're delighted to hear that we could make the process as smooth and straightforward as possible. Wishing you and your family every happiness in your new home, Levi, Cathryn & Mae
★★★★★ 5/5
TrustpilotI used Symonds & Sampson for 11 years…
I used Symonds & Sampson for 11 years when I rented out a bungalow. The service was par excellence in all respects. When I came to sell the property, the service was once again quite exceptional and Will Tremlett responded efficiently and promptly whenever I needed his assistance. Thoroughly recommended.
Barry · 8 July 2026
Agent replied · 22 September 2026
Dear Barry, thank you for your kind words and for entrusting us with your property for so many years. It has always been a pleasure to act on your behalf. Best wishes from Will and all the Sales and Lettings teams in Sturminster Newton.
★★★★★ 5/5
TrustpilotHighly recommended - excellent sales team
Jeremy, Vicky, Cheryl and the team are experienced and supportive. They are well informed about current market trends, provide a friendly service and excellent communications throughout the process. Highly recommended.
Lynn · 19 November 2025
Agent replied · 22 November 2025
Dear Lynn, thankyou so much for your kind words and entrusting our firm to sell your lovely home! All the very best for the future, from Jeremy and all the Yeovil team
★★★★★ 2/5
TrustpilotPolite staff, but a flawed system that caused real human harm and embarrassment
I have mixed feelings about leaving this review. The staff at Symonds & Sampson were polite throughout, and they ultimately returned my holding deposit in full once we withdrew.
However, this experience has left me deeply concerned about the human cost of modern lettings practices.
This was a joint application by myself (67, with over 40 years of unblemished renting history) and my daughter (31, a GP working in the NHS). We were not speculative applicants, we were a father and daughter genuinely looking for a suitable home together. I took the very real risk of informing my current landlord that I intended to move and asked for a formal reference. Having done so, I then had the humiliating experience of having to “crawl back” and explain that the application had collapsed through no fault of my own.
Two separate households have been affected by this. My daughter, who does not currently live with me, has also had her plans disrupted and we now carry the stigma of a failed referencing process.
The application collapsed because of HomeLet, the tenant referencing company used by Symonds & Sampson. HomeLet is a trading name of Barbon Insurance Group (part of the larger PIB Group), a business whose primary focus is landlord insurance and risk management. Their revenue comes from selling insurance products, guarantees, and tenant referencing services to agents and landlords, and tenants. In practice, this creates a strong commercial incentive to flag risks conservatively, even when those “risks” are clearly erroneous.
In my case, HomeLet flagged three small CCJs (£169, £250) registered in a female name at a commercial address I have never lived at, never used, and had never heard of. HomeLet themselves later confirmed in writing that the judgments were not in my name. Despite these glaringly obvious mismatches, the process resulted in delays, unresponsive communication, and an eventual demand for a GUARANTOR!!
At no stage did anyone appear willing to apply basic human judgment or challenge the clearly flawed output of the automated system. Instead, an insurance-driven process treated false and disputed third-party data as more important than the actual people involved.
People are not machines, and tenants are not simply ‘other’; a risk to be managed by algorithm. We are individuals with lives, careers, families and long histories of reliability. The stress, embarrassment and practical disruption this caused (to two households) was entirely avoidable.
A returned deposit does not erase the damage. We lost a tenancy we were well suited for. The landlord lost good tenants who genuinely wanted the property. In the end, this profit-driven model appears to serve neither tenants nor landlords particularly well, it simply generates more business for insurers and referencing companies through over-caution, and clearly flawed systems.
I hope Symonds & Sampson will reflect on their choice of referencing partner and be more willing to exercise discretion when obvious errors arise. Both tenants and landlords deserve a system that recognises basic humanity rather than defaulting to automated suspicion.
*The Agents assert on here that they don’t comment publicly on reviews (except the positive ones that is.) interesting.
NDM · 29 May 2026
★★★★★ 5/5
TrustpilotHighly Recommended
This a firm with good local knowledge and prompt and efficient friendly service. They shine by being independent of some corporate chain and so concentrate on the job of selling your home. Highly recommended
Roland · 28 August 2026
Agent replied · 22 September 2026
Dear Roland, thank you so much for your kind words. It was a pleasure working with you. Best wishes from all the Sherborne team
★★★★★ 5/5
TrustpilotCongratulations on becoming partner.
I just want to wish Levi Musselwhite huge congratulations on becoming an S&S partner. This is so well deserved - you are the ideal person for the job.
You are always helpful, jolly, and constructive, ready to sort any stuff at any time.
Well done!
Louise · 10 June 2026
Agent replied · 22 September 2026
Dear Louise, thank you so much for your kind words and for taking the time to leave a review. It is a pleasure working with you. Best wishes from Levi
★★★★★ 5/5
TrustpilotProfessional team
Welcoming and professional from the outset. The team listened and always available to answer questions. They consistently returned calls when requested and kept us updated throughout the sales process.
We would highly recommend.
Mr · 19 August 2026
Agent replied · 22 September 2026
Dear Simon, Thank you so much for your kind words. We’re delighted to hear that you felt supported and well-informed throughout the sales process. It was a pleasure working with you. Very best wishes from all at the Ilminster office
★★★★★ 5/5
TrustpilotSymonds & Sampson are amazing
Symonds & Sampson are amazing! We purchased a property for our elderly Grandmother and they went above and beyond to help faciliate the purchase. We live in the USA and so timing was critical in this matter. Symonds & Sampson responded promptly to every question or email we sent and stayed on top of everything on our behalf. Nothing was too much trouble. We highly recommend them.
Lynn · 16 November 2025
Agent replied · 22 November 2025
Dear Lynn, thank you for your kind review. We are glad we were able to help with the purchase. Wishing you and the family all the best for the future, from Peter and all the Poundbury team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
