Samuel Miles Wiltshire reviews

★★★★★ 5/5

Google

I have been tenant with Samuel Miles for the last three years. My property manager is Stella and from the moment I viewed my property she has been incredible. I have always been made to feel like i am part of the Samual Miles family, and I have always been aware and reassured that Stella is just one call away if i need her. I can not recommend herself and the team enough. I can assure you, you are truly looked after, and they genuinally really care. The whole process from viewing my property, to moving in was completely effortless, and i now have a house that I can truly call my home. Thankyou so much Stella, I can never thankyou enough for all you support. You truly are the best. H & R

Hannah · 26 September 2024

★★★★★ 1/5

Google

Avoid selling your home with Samuel Miles and don’t bother asking them out for a valuation as it is a complete waste of your precious time. Zero professionalism and a total lack of respect for people. Ian the director is not a man of his word.

MeepMeep · 26 September 2025

★★★★★ 5/5

Google

I couldn’t recommend Samuel Miles and in particular Ian and Miles more highly. They are highly personable and went above and beyond.

Kirsty · 26 October 2025

★★★★★ 1/5

Google

I had an extremely disappointing experience with this letting agency. I booked a property viewing through them and took a day off work specifically for it. The appointment was confirmed, and everything was set, or so I thought. Only on the morning of the scheduled viewing did they inform me that someone had submitted an offer the day before and that they had decided to proceed with that applicant. No prior notice. No courtesy update. Just a last-minute cancellation, completely wasting my time and ruining a day I had taken off for this sole purpose. What’s worse, they refused to allow the viewing to go ahead even as a backup in case the current applicant’s referencing falls through, which, as anyone renting in the UK knows, is not uncommon. This is incredibly unprofessional and shows a total disregard for people’s time and effort. A simple notification yesterday would have avoided this, but instead, they left it until the very last moment to communicate, with zero accountability. Letting agents like this make an already difficult housing market even more frustrating. I would not recommend them to anyone looking for a respectful or reliable service.

Jhefrey · 24 June 2025

★★★★★ 5/5

Google

I would highly recommend Samuel Miles . They did a fantastic job and stayed professional at all times. Was very honest and transparent. They did the very best they could with the current climate. Myself and my siblings are very grateful of a positive outcome. Thanks to Ian and Ollie and the team. Would definitely go with them again in the future.

RobBlack66 · 25 March 2024

★★★★★ 2/5

Google

After sending multiple enquiries of a property is had no reply from over a week, i decided to call, arranged a viewing and they said theyd get back to me to confirm the viewing. Nothing. Don't leave negative feedback but they need to sort out there organization.

Bea · 16 February 2026

★★★★★ 1/5

Google

Rude and dismissive management with an extremely bad attitude. Would sooner put people in immediate danger than risk their own profits. To be avoided at all costs.

Matt · 3 August 2025

★★★★★ 5/5

Google

Loved working with Samuel Miles on letting a property in Swindon. Ian, Stella and Oliver were particularly helpful, responsive and open to my requests throughout my Tenancy especially with the extension to my stay. One of the best Estate Agents I have ever worked with and would highly recommend their services.

Geoffrey · 26 March 2022

★★★★★ 5/5

Google

Ian and the team in Royal Wootton Bassett we're fabulous and worked tirelessly in securing our sale, through themselves, and purchase, through a different agent. Experienced, professional, responsive, trusted and thoughtful, we have no hesitation in recommending Samuel Miles.

Lynn · 26 March 2023

★★★★★ 5/5

Google

Very professional. Best Estate Agent in Royal Wootton Bassett, Wiltshire and beyond. Used them more than once and wouldn't use anyone else. A trusted friend throughout the buying/selling process. Ian, Oliver and team set the bar for professionalism, integrety, respect, empathy and trust. Don't use anyone else!

Robert · 16 April 2021

★★★★★ 5/5

Google

Samuel Miles as an estate agents are incredibly professional, swift, and reliable. As individuals I cannot thank and praise them enough. With me and my family being in an incredible awful situation, Ian and Olli, could not have been more empathetic and sympathetic of our ordeal, doing everything in their powers to assist my family and getting us the keys to our new property. Unlike other agents in North Wiltshire and Swindon, Samuel Miles genuinely care for the individuals using their services. This personal touch will stick with me and my family and we could not be more greatful. Easily the best estate agents in North Wiltshire/ Swindon.

Ryan · 26 March 2023

★★★★★ 5/5

Google

I've used Samuel Miles on several occasions and found their service First Class, not only for property sales but also letting a property. By letting a Swindon Property for more than 8 years and this has been a very smooth process in securing tenants and ensuring payments throughout the period. Most recently selling the property, I could not be more impressed in the manner this was conducted - attentive, friendly service and achieved the right valuation and sale in a convenient timescale. Highly recommended.

Roger · 16 April 2021

★★★★★ 1/5

Google

Allowed us to rent a property with a known vermin issue with a newborn baby.

Gwen · 12 July 2025

★★★★★ 4/5

Google

I recently had a positive experience with Samuel Miles, helpful and friendly, nice to use a local firm. Everything went through quickly with no hold-ups.

Helen · 16 April 2020

★★★★★ 5/5

Google

Oliver has been very kind, helpful and professional. I can recommend their services

Michaela · 16 April 2022

★★★★★ 1/5

Trustpilot

Unfriendly and rude

Considering we were dealing a director of this estate agent, we expected the best service. However we got no enthusiasm to go and get buyers and when we pushed for results, he told us in no uncertain terms to take our business elsewhere! And so we did and our bungalow has now been sold. Would not recommend.

Leona · 10 July 2022

★★★★★ 5/5

Google

Ian Kenworthy did a super job for me in marketing and selling my house. He kept me informed, rapidly responded to my questions and gave me the support I needed to get through the whole process!

Gail · 26 March 2022

★★★★★ 5/5

Google

Staff always go above and beyond to help. Always a warm welcome.

Tina · 25 March 2024

★★★★★ 1/5

Google

Absolutely dreadful! They said they had a "cash buyer" and took the house off of the market. Their "cash buyer" that they "personally vouched for" actually turned out not to have a penny. Three months wasted.

Suzanne · 16 April 2019

★★★★★ 1/5

Google

To anyone who is looking to use Samuel miles estate agents DON'T! me and my partner went a view a property and passed all the checks and let two …

Hannah · 16 April 2020

★★★★★ 5/5

Google

Very pleased we chose Samuel Miles to sell our property, the whole process was completed in just over 8 weeks professionally and efficiently. Would definitely recommend.

Gerald · 16 April 2021

★★★★★ 5/5

Google

Extremely patient, very helpful and professionally handled the difficult situations relating to the sale of property

Dhiresh · 16 April 2021

★★★★★ 5/5

Google

Superb golf course. Great welcome.

Wendy · 26 March 2022

★★★★★ 5/5

Google

Helped us from start to finish and chased up solicitors! Very friendly and prompt!

Daniel · 16 April 2020