Hamptons Salisbury Sales reviews

★★★★★ 5/5

Google

Very pleased from beginning to end with letting a property through Hamptons. Clear and up to date communication provided, with regular check ins, paperwork sent promptly. One of the best estate agents I have used.

Claire · 17 April 2026

★★★★★ 4/5

Trustpilot

"Hamptons have been fully managing my…

"Hamptons have been fully managing my rental property and overall i have been pleased with the service. The Maintenance and reactive repair side has been excellent with good communication and efficiency. Mandy D'Orta is very professional, patient when needed and applies common sense to challenging issues which is a breath of fresh air in modern day society. She has been fantastic.The only negative is the yearly inspection report which i understand was undertaken by another member of staff. The report is inaccurate, lacks detail and misses defects. Hamptons have taken this feedback on board with a view of improving."

James · 30 April 2024

★★★★★ 5/5

Trustpilot

Best to book Lucy for an inventory check!

I wanted to leave a review for Lucy Howlett, Hamptons Deposit & End of Tenancy Manager, who managed our inventory check-out recently as I was so impressed with Lucy. Some people are just born with skills that are perfectly suited to their profession and Lucy is one of those people - meticulous, organised and fair - Lucy really made us feel that the process was undertaken in a thorough and balanced way. As having both been a landlord in the past and a tenant currently, a professional inventory check is so important for both the landlord and the tenant - and it's really not the place to try and save money by not having one; even a vacant home is full of so many things - most people do not spend their days thinking about the minute detail in kitchens and bathrooms....but Lucy does! For some landlords a professional inventory check could potentially pay for itself and more - for tenants you need to wish your landlord hires Lucy as she picked up so many things in our inventory check that had been missed when we first moved in - even by me! I had spent hours pouring over our initial list but I still missed things. As a tenant you really want someone like Lucy who is focused on the minute detail as it helps with getting as much of your deposit back on exit as possible.One thing I also wanted to mention is that I know that Lucy was in theory being paid for by the landlord - but she was such a great advocate, and very patient, going back and forth between ourselves and our landlord to finalise a few things. She was very professional and brilliant at speaking to our landlord quickly (and got a response almost immediately despite our landlord living in a different hemisphere so I know our landlord must like her!) and she absolutely helped us save money by agreeing to take the time to speak to the landlord on our behalf for things that didn't impact the landlord, but did help us massively, such as working with Mandy from Hamptons to get the landlord's permission for us to collect a small furniture item which had been forgotten in a disused cupboard - which we not only appreciated but helped us avoid a hefty disposal fee. Thanks again Lucy.

Mrs · 27 April 2024

★★★★★ 3/5

Trustpilot

Do provide good advice to the landlords especially when they need it.

Not all the Property Managers are responsive. They need reminders to reply. Rotating managers to service the client can be very frustrating. Messy tenants can just leave the unit without anyone checking on the huge damage they have done to the unit. Instructions sent to keep funds is the float is not consistently followed up, causing the landlord to suffer exchange rate difference when money is remitted to the country. And is ok for this kind of practice in Hamptons. NO integrated advice is given to landlord when the latter needs it. It does give landlords the feel to switch to another better service company.

Wong · 22 April 2024

★★★★★ 5/5

Trustpilot

Annabel Onuche

Annabel has been managing my properties in Crouch End for over three years. I live in Australia and being so far away, I couldn't be happier that Annabel takes my and our tenants interests seriously. Communication is just as clear and timely when a lot is required at the properties as when everything is quiet. Annabel has great focus and will prompt me and continue to coordinate various services until the job is done. She is a pleasure to email with and her manner, I believe, also encourages others to do a good job for us. She remembers the idiosyncrasies of the properties from one year to the next and takes care of them, which is kind of amazing. We value Annabel and we value Hamptons for supporting her.

Sarah · 22 April 2024

★★★★★ 5/5

Google

The team at Hamptons in Salisbury has been absolutely outstanding and a pleasure to work with. They are professional, competent, and easy to approach. We greatly appreciate how well they communicate with us, especially Charlie, Jenny, Emily, and Charlotte. Thank you!

Zachary · 23 August 2024

★★★★★ 5/5

Trustpilot

Great service consistently for 5 years

Annabel Onuche has been my property manager for approx 5 years and I cannot recommend her highly enough. She consistently has provided exceptional service to both myself and my tenants. Her efficient manner combined with her excellent knowledge of local tradesmen has given me total confidence as a landlord that any issue will be dealt with promptly and professionally. My experience with Annabel has been instrumental in me letting another property via Hamptons - but on basis that she is my property manager!

Camilla · 19 April 2024

★★★★★ 5/5

Trustpilot

Sonsurae- the Best!

Sonsurae has been the very best managing agent since she took over managing my property in December 2023.! She is extremely efficient - quick to respond to email or phone calls, very clear with detail and information and prompt and appropriate follow up and action if and when required. Added to which she is charming and has the most delightful manner. A real pleasure to work with and I have every confidence in her managing the property on my behalf.

Miss · 19 April 2024

★★★★★ 5/5

Trustpilot

An outstanding property manger

Charlie Fleetwood is an outstanding property manager (and we've had a few over the years!). She goes beyond the call of duty in proactively monitoring routine invoices, maintenance issues and providing excellent liaison with the tenants. I always feel she acts in our best interests whilst remaining professional and responsibly representing Hamptons. During our recent exercise moving out the furniture on 17 April for the new tenant, Charlie was very helpful. Specially appreciated when we are not in the country to manage things. Thank you Charlie

Lisa · 18 April 2024

★★★★★ 5/5

Google

I just moved into a property with the help of Hamptons estate agents and I can’t say 1 fault with them I have been helped by Sally she has been so helpful, anything I need I know I can ask her. Just an all round great company they also offer a service called just move in which helps with setting up council tax electric gas etc for free.

Lauren · 23 October 2022

★★★★★ 5/5

Trustpilot

Got a Complicated Client Over the Line…

I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…

Phil · 6 July 2026

★★★★★ 5/5

Trustpilot

We had such a fantastic experience with…

We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.

Lale · 6 August 2026

★★★★★ 5/5

Google

Charlie was amazing and very positive and enthusiastic we are very happy with the service you guys provided

MST · 19 June 2025

★★★★★ 5/5

Trustpilot

Danish is a wonderful property manager…

Danish is a wonderful property manager and always comes back to me straight away. He is helpful and positive and I appreciate his help!

Brooke · 20 February 2026

★★★★★ 5/5

Trustpilot

Strong in Management

Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.

Tara · 21 May 2026

★★★★★ 1/5

Trustpilot

Really bad experience

They made us wait until the 10th day after our check-out before telling us that £90 would be deducted from our deposit for bags of garden waste to be taken away. There was no proof that we had left this, by the way. I appreciate that the deposit release is most probably the landlord's decision, but in our case the landlord was a 'family friend' of Hamptons and it's hard to believe that they had no influence in this.During our time at their property, there were certain problems that they caused for us but when I asked for compensation at the end, they refused. It's funny how they can keep money from your deposit despite having no proof of the thing they accuse you of, but when it comes to them paying out money for problems they caused, they can get away with it.The biggest problem we had at their property was that there were broken and creaky floorboards above us. This issue caused us massive problems. We rarely had any peace and lost lots of hours of sleep because of it. Hamptons never once offered to do anything about this problem. They didn't even offer to come and listen to it for themselves. They would fix the easy problems but when it came to something more complex like this, they wanted to have nothing to do with it. It was basically 'speak to your neighbours and the council as it's a civil matter', when obviously the problem was with the structure of the building.At the time of writing this, the property we rented for almost 2 years is under offer for close to half a million pounds. To think that the landlord tried to keep £90 from us for something so petty, it's really hard to believe.

Paul · 17 June 2020

★★★★★ 5/5

Google

We recently sold and purchased through Hamptons in Salisbury and the team there are fantastic. Their customer service is excellent and they took care of so much of the detail, keeping us well informed at every step. Thanks team!

Anton · 23 August 2024

★★★★★ 5/5

Google

Hamptons have been consistently outstanding from valuation through to completion. The team have kept me fully informed of progress with a reassuring and confident approach. Thank you to all the team, especially Holly, Tania and Lucy.

Clare · 8 October 2024

★★★★★ 5/5

Trustpilot

Sorting out boiler issue

Just want to say a big thank you to Max Barnes from Hamptons for sorting out our boiler issue so quickly before the holiday season. Max was kind enough to do a video call to try and sort it out as soon as I reported the issue. When this didn’t work, Max helped find a technician to resolve the issue the same afternoon.

Vivek · 20 December 2024

★★★★★ 5/5

Trustpilot

We used Hamptons from 2019-2020 for…

We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.

Ian · 9 April 2020

★★★★★ 4/5

Trustpilot

We rented from Hamptons for 13 months

We rented from Hamptons for 13 months. The first 8 months were appalling. The estate agents who handled the initial rental in Harpenden were unfriendly, unhelpful and unresponsive. We felt like children in a really mean teachers class! Then, we had Mark Houghton as a property manager, who was the most patronising and offensive man I’ve ever had the unfortunate experience of dealing with. In the end we ended up fixing things ourselves just so we didn’t have to deal with him. However, that all changed when Mark left and Melissa Jeynes was appointed as our manager. She was a breath of fresh air and made a real difference to how we perceived Hamptons as a company. She is respectful, friendly and goes out of her way to help and follow up on any problems. She made the last few months of this tenancy and the moving out process very easy. She is the reason Hamptons gets 4 stars and not a 0. Thanks Melissa.

Cath · 1 April 2020

★★★★★ 4/5

Trustpilot

Friendly process let down a little by timescale

Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.

Marcus · 15 February 2024

★★★★★ 5/5

Trustpilot

Mr Danish

Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.

Salman · 19 February 2026

★★★★★ 5/5

Trustpilot

Great Property Management Experience

We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.

Lauren · 29 July 2024