Trusted Agent profile · Wiltshire
★★★★★
1,810 reviews across 3 platforms
Unit 3, 23 Salisbury Street, Amesbury, SP4 7AW, Wiltshire, SP4 7AW
Connells's office in Wiltshire, at Unit 3, is rated 2.2 out of 5 across 1,810 reviews on three platforms, including 172 Google reviews rated 4.5.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
1/5
TrustpilotI rented a flat in front of Connells 2…
I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
1/5
TrustpilotInitial sales pitch was promising
Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.
5/5
GoogleDemitri was fantastic, very knowledgable, personable and efficient.
Thank you so much for the kind words, we appreciate your feedback! It was our pleasure serving you and we are glad to hear that Demitri provided excellent and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDemetri from Connells has been an absolute gem as our in-house mortgage advisor. His expertise and guidance were invaluable to us as first-time buyers. Demetri patiently walked us through all our options, ensuring we understood every detail. His clear explanations and extensive knowledge made the process smooth and stress-free. We highly recommend Demetri for anyone in need of mortgage advice.
Many thanks Sharon Pick for the fantastic recommendation 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI regret choosing Connells Amesbury…
I regret choosing Connells Amesbury branch to sell my property. The experience was riddled with poor communication, dishonesty, and unprofessionalism from start to finish.From the outset, they used a pushy sales tactic, saying, “I’ll step into the garden to let you decide as a couple before I leave.” Instead of allowing it organically happen, real old school theatrics in selling the pros of going with them! Once engaged, the service went downhill fast. They claimed we were due to complete on a specific date, which later fell through, only to deny ever making that commitment. Documentation was processed so slowly that it delayed the sale unnecessarily, and both we and the buyers were left frustrated.When issues arose, their response was appalling. When we raised concerns about pulling out of the sale, they dismissively said, “Don’t worry, we have another property the buyers can have.” Conveniently, no such property ever appeared on the market.Despite their promises of a high level of service, Connells admitted they only provide an “introductory service” and refused to take responsibility for their many failings. They then threatened us with debt collectors to secure their full fees, even though their service didn’t remotely justify the cost. To make matters worse, they never sent us the link to their preferred review site, clearly knowing they’d receive negative feedback.The only positive was that they did push the market to get us a slightly higher offer, but they reminded us of that incessantly, as though it justified their shoddy behavior. Hindsight is a wonderful thing, and I would gladly have accepted a lower price to avoid the stress and frustration caused by this branch.If you’re considering using Connells Amesbury, I strongly urge you to look elsewhere. The buyers had a negative experience too, and no one deserves to endure this level of incompetence. Avoid at all costs.
5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
5/5
GoogleA brilliant outcome from Mike at Connells who is highly rated. We achieved a good price for the property and would use Mike again if we had another property to sell. Can't speak highly enough of a true professional.
"Thank you for the kind words! We are thrilled to hear about your positive experience with Mike at Connells. It's our goal to provide top-notch service and achieve the best results for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI'd like to give a huge shout out to Matthew carter at connells estate agents in amesbury, for the excellent service we've received from him when we sold our home, he's been really efficient, thorough, knowledgeable and friendly throughout..thanks so much Matt, we really appreciate everything,
Hi Rachel, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
3/5
TrustpilotBad landord
My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.
1/5
TrustpilotStay away - they are more interested in selling themselves than your house.
I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.
1/5
TrustpilotWorse experience our lives
Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.
1/5
TrustpilotTerrible exerience with Connels
I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service
5/5
TrustpilotAbsolutely positive experience
Absolutely positive experience. Please don't listen if someone says different it is marketing. I've been almost 7 months with this agency and I have only super positive experience. Sam, Ateja and a gentleman i forgot his name( i hope he forgives me ) super helpful, went above and beyond even out of working hours, on short notices honestly just can't find anything i could of complain. Absolutely awesome experience and would definitely recommend 👌 👍
1/5
TrustpilotIrritatingly pushy, with an unwanted 'hard sell'.
Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.
1/5
TrustpilotAVOID!!!!
AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!
1/5
TrustpilotAppalling service
Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.
5/5
GoogleThank you Mike and Will for our seamless recent purchase All went well.😀 …
Thank you for your thoughtful 5* review Maureen! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotGDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS
I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
1/5
TrustpilotVery disappointing experience with…
Very disappointing experience with Connells. The staff were unprofessional and completely unhelpful whenever problems came up. Instead of trying to resolve issues, they avoided contact and ignored messages for weeks. I had to fight for over 10 weeks just to get my deposit back, which caused unnecessary stress and frustration. Communication was terrible throughout the whole process. I would not recommend this agency to anyone.
5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
5/5
GoogleI would highly recommend Connells especially Matthew Carter, I was apprehensive and when I first met Matt he made me feel comfortable and relaxed and answered any questions I had, I would also pop in for reassurance and Matt always helped any way he could. Communication has been great and he made the whole experience a positive one.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe level of service from Matt has been amazing. He achieved what hadn't been done previously in a couple of days. Very friendly and informative and no question ever seems too much trouble. Equally, Demitri has also been a pleasure to deal with, making things clearer to us than we first thought.
Thank you for your thoughtful 5* review Hana! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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