Connells Amesbury reviews in Wiltshire

★★★★★ 5/5

Google

We recently completed a property transaction involving a very long and stressful chain and we cannot speak highly enough of Will! From start to finish, Will went above and beyond to ensure communication was maintained between all parties in the chain, helping to keep everything moving forward when challenges continuously arose. Throughout the process, Will was proactive, professional and highly responsive, keeping everyone informed, chasing updates when needed and playing a key role in ensuring we successfully reached completion. His exceptional customer service and commitment deserve recognition and we are extremely grateful for all his hard work in getting our move over the line!

Callum · 11 June 2026

★★★★★ 5/5

Google

This review is for anyone buying a house for the first time. Things never go as smoothly as you hope, but we could not have asked for a better team to support us through this transaction. When you are signing up to a possible 25-year mortgage, you want to know exactly what you are getting into, the shortfalls, the unexpected and everything in between. Demitri explained it all simply and clearly. We knew we were in safe hands. When things went quiet or we felt uncertain, Will was calm and collected. He listened carefully and, within a short time, came back with clear answers. Buying a house is not something most of us do every month, for many of us it is once in a lifetime, so it can feel nerve-wracking. Connells kept us informed throughout. If they did not know something themselves, including matters involving solicitors, they found out for us. I don’t usually leave comments, but when credit is due I make the effort. This is our way of thanking them for the time and care they gave me and my family. Professional, patient and genuinely helpful from start to finish. Thank you to Demitri, Will and the whole team.

Mr · 4 October 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Demitri was amazing, highly recommend anyone looking for a mortgage or if your first time buyer like us. We were offered a mortgage appointment with Demitri and he was really helpful and informative from start to finish. The Amesbury team as a whole were all lovely, we dealt with Sean & Will when viewing houses they had a great deal of knowledge and were always on time for viewings. Thank you again to everyone at the Amesbury branch for all your help.

Michelle · 17 January 2026

★★★★★ 5/5

Google

My experience has been very positive especially as somethings are new to me as it’s the first time i am looking for a house for myself. Mike has been keeping me updated and helped me with any questions i have. I highly recommend Connells in Amesbury.

Birgit · 20 September 2026

★★★★★ 5/5

Google

We would like to extend our sincere thanks to William Morgan and his team for their excellent service throughout the purchase of our property. From our very first viewing right through to completion, William was consistently professional, efficient, and supportive. His clear communication and proactive approach made the entire process smooth and stress-free. We are truly grateful for all his hard work and highly recommend him and his team for anyone looking to buy, sell, or rent a property. Thanks again

Amanda · 15 December 2025

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

I want to thank Connells for their help and input in securing a let local to Amesbury. Special thanks to James Bell the lettings manager for his attention on everything and professional input … Thank You.

Martyn · 27 September 2026

★★★★★ 5/5

Google

Mike and the team at Cornell’s branch in Amesbury have been excellent with the services they have provided. Meet Mike in mid June and he explained everything in fine detail putting me at ease. My property was listed 21st June and after a number of viewings an acceptable offer was made on 21st of August which I accepted. To be honest this then put me into panic mode am I really ready to make that move? Due to personal reasons and much deliberation i decided that the timing wasn’t quite right. I called into the office and had a conversation with Mike regarding my current situation. He was fully understanding and we withdrew my property from the sale’s market. Thankfully we were not to far down the line but apologies to all involved especially the buyers I hope they’re able to find their dream property. What my future holds who knows but for the time being I will remain in my current property. Should my situation change in the future Mike has said that Connells would be more than happy to assist me. So once again thank you Mike and the team for the exceptional service you have provided me.

Keith · 11 October 2025

★★★★★ 5/5

Google

We had an excellent experience with Connells. The staff were extremely friendly and helpful throughout the process. We would also like to extend our heartfelt thanks to Dimithri. Without his support, our dream of owning a home would not have become a reality. His assistance during the entire process was outstanding. He demonstrated exceptional professionalism, and his prompt, helpful, and positive responses to our emails and questions made everything smooth and stress-free. We would highly recommend Dimithri and as a mortgage broker also and wish him continued success in his future endeavours.

Piyumi · 11 October 2025

★★★★★ 5/5

Google

Mike Holland has been an exemplary support in the sale of our property and we felt listened to, informed at every step and valued all the way through the process. Mike relieved a lot of the stress and carried a lot of the weight and we would recommend him to anyone.

Jason · 17 February 2026

★★★★★ 5/5

Google

Great personal approach and experienced agents. Will and Mike were very helpful and kept us informed throughout.

David · 4 October 2026

★★★★★ 2/5

Google

Our experience with Branch Manager Mike Holland has been appalling. From the outset, his conduct seemed insincere. During our valuation, he spent a significant portion of the visit criticising Simon Colligan rather than focusing on our property. His pitch felt more like a GCSE drama performance than a consultation. Despite our reservations, we decided to sign with him as he had recently listed two neighbouring properties and assured us he had a list of interested buyers. He even suggested that some potential buyers viewing our neighbour’s home in the coming days could be brought over to see ours before we officially went on the market. This is what lead us to sign with Connells. After signing with Mike, communication pretty much disappeared. He failed to confirm any viewings or advise us what we needed to do, and when I expressed that we had lost confidence in him and felt we were not a good fit, he reacted by raising his voice and abruptly hanging up the call. During the call he also accused me of using him for his potential buyers, which I am not ashamed to admit I was, I thought it was peculiar that he saw our relationship as anything other than transactional when he was offering a service that we were willing to pay for. We now understand that, due to GDPR, certain documents needed to be completed before viewings could be confirmed. We had expected Mike to keep us informed about whether the potential buyers had the time and interest to view our property, but he never did. We were also encouraged to use Connells’ in house mortgage adviser, which for a fee. Mike told us that doing so would grant us exclusive early access to properties, this made us feel very pressured that without doing so we would be disadvantaged which seemed rather unethical to us. We were also concerned that Mike had applied such aggressive sale tactics which was another red flag. To make matters worse, Mike failed to cancel the photographer after we ended our contract. Almost two weeks later, after signing with a different agent (who happened to use the same photography company) we scheduled a photoshoot, later to find that the photographer had actually been sent by Mike at Connells. When we requested access to the images, Mike failed release them. Even when I offered to purchase them at my own expense, he remained uncooperative and seemed happy for Connells to be out of pocket. I had to escalate the issue to his manager, who was very helpful and ensured we received the photos. Unfortunately, after further delays Mike appeared to have deliberately selected the worst images to send over. Either this or their photographers are not up to standard. Thankfully, we were able to arrange a new shoot promptly, and the new photographs properly showcase our home. It’s unclear what Mike gained by withholding the better images (perhaps just a petty power play) but his handling of the situation has been nothing short of unprofessional. His overall approach to business has been bizarre, and despite the inconvenience he caused, we are relieved to have cut ties with him. If anything, his behaviour has only confirmed that we made the right decision. Due to this experience we’re now reluctant to view any properties with the Amesbury branch. Admittedly, after my dealings with Mike, I am left feeling anxious and uncertain about what he might do next. His behaviour towards us has been so unexpected that I can’t help but wonder if his games are truly over or if he will attempt further actions to sabotage our sale. While I am relieved that my direct interactions with him have come to an end, the sheer level of disdain he has shown towards us lingers, leaving me unsettled and wary. I’m giving 2 stars because we haven’t spoken with any other staff, and it wouldn’t be fair to judge them. However, our entire impression of the branch has been shaped by Mike and his odd behaviour toward us. In my opinion it seems that Mike took our decision to cancel our contract very personally and has since held a one sided grudge against us. RESPONSE: not true though is it, Mike.

Matilda · 8 April 2025

★★★★★ 5/5

Google

I had a great experience with Connells. All the staff were polite and helpful but by far Demitri made the process so easy. As a young first time buyer I didn't know anything but after just one appointment with Demitri I left feeling confident that all my questions had been answered. Couldn't be happier now I'm all settled into my new home.

Ashleigh · 11 October 2025

★★★★★ 5/5

Google

We are so pleased with the service at Connells. Demitri has been so helpful with mortgage advice and helping us set up home insurance, life insurance, etc. As first time buyers we would have been a bit lost without his knowledge. Will and Dan were both very helpful with our viewings, fitting in multiple visits in one evening. We also went through Connells for our solicitor service and DC Law has made the process very easy and their online portal kept us up to date on the progress. Thank you to the team at Connells Amesbury!

Chloe · 21 March 2025

★★★★★ 5/5

Google

Very pleased with the final result and the time line despite a hiccup in the beginning. Mike is very knowledgeable, relaxing to get along with and confidence inspiring. The whole team is most friendly and polite and punctual with appointments. I am glad I went with the advice from Mike and his team right from the start. Great job.

Richard · 2 November 2025

★★★★★ 5/5

Google

Demitri has been excellent the entire way through the process of getting a mortgage. He's answered and followed up with every question I've had, been friendly and professional and gone above and beyond! Many thanks!

Robben · 11 May 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Process of buying a house took a long time. However I'm so grateful to my estate agent, broker, and solicitor for keeping me updated throughout, always being available for questions, and generally being so kind and helpful! Not to mention all the extra help you get after you have completed the hard part. I would definitely recommend!

Jessica · 27 September 2026

★★★★★ 5/5

Google

Great experience with Connells Mike was a great support and help for us to secure a property. Thank you for your support and communication was effective and professional at all times. Dimetri was a great source of advice and the team were all very welcoming. Thank you for all your support.

Jane · 11 October 2025

★★★★★ 5/5

Google

Dimitri and Shaun were absolutely fantastic every step of the way. Cannot recommend these two gents any more! 10/10 Many thanks gentlemen! From Max and Mabs

Max · 11 May 2026

★★★★★ 5/5

Google

James has been absolutely brilliant with us helping us find a home, kept in touch to help us look for a home, then one finally came up in our budget! Everything went smoothly, communication was spot on, we are very happy! Thank you so much James!

Amber · 11 October 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026