1/5
TrustpilotAbsolute clown show.
Trusted Agent profile
Allen & Harris Chippenham reviews
★★★★★
197 reviews across 1 platform
37 Market Place, Chippenham, SN15 3HT, Wiltshire SN15 3HT
Allen & Harris's Wiltshire office at 37 Market Place is rated 2.6 out of 5 across 197 reviews on 1 platform. The 197 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
1/5
TrustpilotShocking experience
Shocking experience. My son rented a place through Allen and Harris Chippenham after viewing the marketing video. He moved in on Saturday & Sunday the 31st of January and we were beyond shocked. The video failed to show the condition of some of the walls, the mould in the kitchen cupboard, the dirt on the window ledge. There are two light fixtures in the sitting room and one is not working. We visited many properties and as the COVID situation got worse, we became more cautious. The video looked good and the Allen and Harris looked professional. We paid £9300 in advance and we are truly regretting that. Do not trust a video, if concerned about COVID wait till the situation improves. He is now stuck with this for 1 year.
1/5
TrustpilotSo unprofessional and pathetic
So unprofessional and pathetic. All they want is your money and not willing to assist. They let us move in to a damp, dirty and pest infested property. Tried to raise our queries several times with no help. Please don’t rent from this bogus agency.
1/5
TrustpilotListen to this one, this is a good one
Listen to this one, This is a good onei goes into Allan and Harris in Bishopbrigs for a mortgage The chap has an asian back ground and I have record of 3 year taxes paid for my wages get paid by bacs all the time.the last few months because of corona virus the office was shut and was paid a week here and there lateI get told he can not do it because I am employed by family and then without us complaining he tell us I am not raciest. "but who told you you were"How can an asian be raciest with another asian. is it possible?My credit score is 987 out of 999.The thing about it i put the fone down on him before coming down, by taking to him I knew he is full of sh....t.But because he phoned back several time I ended up wasting my time going there. what a load of rubbishI phoned my bank on the same day and 2 days later i got an approval as I have been banking with them for 8 years.What a waist of time.I think if you are not Scottish through and through do not go there unless you want to be humiliated.Come on Allan & Harris pull yourselves together.My opinion "maybe he is not trusted by the banking world and we asians are paying the price"..Get it sorted guys no need for this
1/5
TrustpilotCheated out of house offer
I enquired about a house sale and requested home report and viewing, the manager of irvine branch agreed to arrange this, 2 days later they phoned and said the house was under offer, and the owner accepted a quick sale offer, i feel cheated out of a viewing and potentially buying this house. I had no house to sell having sold ny home in november 2019, i was cash buyer ready to buy this property. The manageress not only decided who could buy this house but cheated sellers out of making more money. She stated she done nothing wrong, i disagree, she would not give me head office number but stated her area manager a Mr Farmer would call me, im still waiting. This has put me off having anything to do with this estate agent, and i will avoid any house sale they are involved in.I feel something underhand has went on with this house sale.
1/5
TrustpilotAvoid them
As a landlord who was with them for a very short time, I made two complaints concerning 1) Repairs and maintenance and 2) Rent payments, both against the company they use to contract out these services (Sequence). After exhausting their internal complaints procedures I took them to the Property Ombudsman who held up my two complaints against Sequence. Don’t use them.
5/5
TrustpilotI purchased a house with Allen and…
I purchased a house with Allen and Harris. Michelle dealt with it all. She was very professional, a lovely lady. Polite and nothing was too much trouble. Sometimes I spoke to other staff in the office. They were all very pleasant to talk to, always answered anything. I would completely recommend going to Allen and Harris for all your needs to buy or sell a house. The rental side is also great to deal with.
1/5
TrustpilotStay Away - A&H ROATH BRANCH
**Review for Allen and Harris Estate Agents ROATH BRANCH:**
1/5
TrustpilotDon't trust Allen & Harris!
Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.
5/5
TrustpilotRob Watson was very accommodating
Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!
5/5
TrustpilotKate n Katie were fabulous house sold first day
Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.
1/5
TrustpilotVery Bad Experience
On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.
1/5
TrustpilotNightmare experience. Don’t use their Pontcanna branch
I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch.
5/5
TrustpilotCoped with the seller from hell
A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!
5/5
TrustpilotAbove and beyond expectations
I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.
1/5
TrustpilotTerrible Service
When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.
1/5
TrustpilotThey are scammers
They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers
1/5
TrustpilotAvoid this Company like COVID -19
I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling
1/5
TrustpilotVery unprofessional
Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!
1/5
TrustpilotTerrible company
Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!
1/5
TrustpilotIs the worst experience ever
Is the worst experience ever , bad communication, manipulation, on the advertising was a no chain , after signing the contract and paying servy, lower ecc, I been told chain on hold , called 100 times no answer back , not at all serious, deserve minus star , avoid if you can ,con agency
5/5
TrustpilotAbsolutely Excellent service
Absolutely Excellent service, within 2 weeks of going in to ask to find a flat to rent have moved in and very happy with them
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Allen & Harris Chippenham
How many reviews does Allen & Harris Chippenham have?
Allen & Harris's Wiltshire office has 197 reviews across 1 platform: 197 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Allen & Harris Chippenham's rating?
Allen & Harris Chippenham is rated 2.6 out of 5 across all 197 reviews, checked 9 October 2026.
Where is Allen & Harris's Wiltshire office?
Allen & Harris Chippenham, 37 Market Place, Chippenham, SN15 3HT, Wiltshire SN15 3HT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.