Trusted Agent profile · Willington
★★★★★
1,786 reviews across 2 platforms
Westward Green, Monarch Way, Willington, DL15 0UT
Part of Avant Homes North East, see every office.
Avant Homes North East's office in Willington, at Westward Green, is rated 3.7 out of 5 across 1,786 reviews on two platforms, including 3 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Willington.
Every review we hold for the Willington office, from every platform, shown as written. First names only.
2/5
TrustpilotNo screen to navigate to give details…
No screen to navigate to give details of various properties. Visit is just 10% better than phone conversation as I could only view 1 property type of my specification, others are not available and no virtual tour in place.
5/5
TrustpilotBrompton mews Vicki
At Brompton mews with Vicki we were absolutely over the moon with the service she provided. We have had multiple houses fall through and she has been the only person who has truly helped us. So very grateful for all the help she has given us. Would 100% recommend!!!!!!
Thanks for taking the time to leave such a great review we are happy you had a positive experience with us and our sales team. We will pass your praise on to Vicki, she will very much appreciate it!
4/5
TrustpilotLooked at purchasing a house at…
Looked at purchasing a house at Strawberry Fields, Carlton. Sadly unable to negotiate on a deal but Nicola (sales) was very helpful in trying to assist us.We had a lot of contact with Nicola and always found her to be helpful, professional and very knowledgeable. Thank you Nicola
1/5
TrustpilotOdettes point Keighley Shan lane ,the…
Odettes point Keighley Shan lane ,the staff (Sarah)very rude and unprofessional.
5/5
TrustpilotWest Midlands - Monkswood - Rob Burnham is fantastic
I've reserved a property on the Monkswood development in the West Midlands and I have been extremely satisfied with all service received so far. Rob Burnham has been absolutely fantastic. I am a first-time buyer so buying my first home has been somewhat daunting but Rob left no stone unturned and I'm now counting down the days to completion.
1/5
TrustpilotDont buy an Avant home
If I could give this a zero I would . What a truly horrendous experience, after moving into my property in June 23 I had a garden that flooded. I had to put a formal complaint in last November after being told several lies by this company about drains in my garden.one year on the problem is still not resolved and they refuse to do anything further. I have tried to escalate my complaint further but they don’t know who to escalate it to ?? The managing director Richard Hosie will have no communication with me at all. The complaints process is a joke at the customers expense. You have to fight to get all your snagging done which takes forever. What should have been a life changing move has turned into a horrendous experience this has been and so stressful. Do your research before you buy an Avant home they all look beautiful when you visit the show home but in reality it’s a different story.
5/5
TrustpilotAngela was very helpful in explaining…
Angela was very helpful in explaining the full process of buying a home to us, including going through the different options and upgrades available. We found her very welcoming, friendly and accommodating, leaving us feeling confident in buying a home from her.
4/5
TrustpilotLewis from Greenlock Place
Lewis from Greenlock Place was welcoming when I dropped into the development over the weekend. He showed me around some of the properties and provided me with some additional information about the area, which I didn’t know about and answered some additional queries via e-mail.
3/5
TrustpilotAdam was fab
Adam was fab! Turned up as expected, carried out the work to a really high standard, friendly, great with my daughter and our dog who were both very interested in what he was doing. If the review was purely for Adam I would have given 5* however our overall Avant experience hasn’t been great, hence the 3* review.
5/5
Trustpilot1 month in, Sorby Park/Rotherham
In Avant home 1 month now. I read so many negative reviews and I was a bit worry but I found the site manager Dean very interested in customer satisfaction, reactive to our needs, and generally a star. External snags were completed even in our absence. Small snags shouldn't be counted as realistically I can do them myself quicker and almost effortlessly. So thank you Dean and team. So far happy homeowner.
5/5
TrustpilotI moved into Wellington Park June 30th
I moved into Wellington Park June 30th, there was snagging as you would expect in any new home. I can't thank Colin and Michelle enough for their prompt support and assistance in resolving any issues I had.They are both extremely friendly and professional in their approach and are an assest to Avant
5/5
TrustpilotViewing Process was a pleasure
We were made very welcome by Pat at the Collingsgate development near Coalville. There was no pressure or rush with our viewings and all of our questions were fully answered, Pat’s knowledge shone through. We built up a good rapport which made the process very enjoyable.
5/5
TrustpilotDraffen Park in Stewarton
Ashley at Draffen Park in Stewarton was very professional and helpful in finding us a home at Draffen Park. Ashley made the process very easy for us, Giving us the information and details we requested ,and kept in touch throughout the process via email, site visits and phone calls. Without Ashleys help we may have bought eleswhere.
1/5
TrustpilotDon't buy from Avant
Peerfield Site Chilton Whatever you do don't buy from Avant who are terrible. I have had new homes previously so understand their will be faults etc. but this company are the worst by far. Decided to buy small property on a new development. On the morning I moved in the boiler had been leaking - walls & ceiling had to be repainted. Patio door windows have been replaced twice. So many internal problems too numerous to mention. Latest problem several months after moving in was a failure of Internet & Phone. There is a fault with the fibre optic cable & it needs replacing. Customer Care (Sunderland) basically not interested & even tried to blame me then the electricians who installed it - Site Manager initially said Avant would do any remedial work but Customer Care prevaricating & generally hopeless; inept or worse - integrity; absence of clarity & trusting of their words are all issues. Avoid at all costs or you will regret it
5/5
TrustpilotKlyppr Village Positive Feedback
After looking at all the reviews. It really is down to the individual teams that are involved in the process of the purchase, build and after sales product care. This combined effort has made our experience such a positive one.Nadia/Darren at Klyppr Village were honest and experienced in there forecast on completion and help in steering the sale.Wayne Schofield and his assistant Ollie have been pro-active in resolving issues, they have always been in good dialogue with timescales and snags which have been completed as promised.I appreciate not everyone is as lucky but thanks again to the team at Klyppr Village.
5/5
TrustpilotInstant and lasting impression
From the first phone call I made, to the split second I walked into the Sales office, it’s been such a geat experience dealing with Louise, Jamie and David at Radford’s Meadow! Louise has made it a very special and memorable experience signing up for my new house, thank you!
Hi Cindy, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us.
1/5
TrustpilotAvant Homes' Wilbur Chase development…
Avant Homes' Wilbur Chase development in Ruddington Nottingham is a shambles. Staff lying about property completion dates, senior management and Directors at Avant refusing to respond to customer complaints. This is a failing business and will almost certainly cease trading before too long. Citizens Advice said they're inundated with complaints about them. Shame on the Executive Board at Avant for hiding from the problems
5/5
TrustpilotFirst and Forever Avant Home
We have just bought our Avant home on the Millbrook site. This Avant home will also be our forever home. The build is beautiful and is everything we ever could have asked for and more. We could not thank Amanda enough as she helped us overcome each hurdle every step of the way. She is an absolute asset to the company and we would not have secured the house was it not for her.
5/5
TrustpilotSarah the superstar …
After a little bit of disappointment when securing a reservation at a different site Sarah dawn at odettes point really made us feel at ease and is honestly the reason we decided to progress to plot reservation she is a real credit to your company
5/5
TrustpilotSarah was really friendly
Sarah was really friendly, informative and honest. Gave us options to think about and offered us the option to stay in touch so we know when the next phase of houses are ready for release. Lovely lady. Thank you.
1/5
TrustpilotVery disappointing experience in keighley Shann park
Very disappointing experience with Avant Homes, Odette’s Point, Keighley
5/5
TrustpilotBrompton Mews
I've recently bought a house on Brompton Mews and just moved in. Vicki and Gary couldn't have helped me out more. Any query I had was answered quickly and efficiently, and they have helped me in general with my move. Great guys, would recommend buying on this development.
Thank you for taking the time to write such a great review. We really appreciate it, we will pass your praise on to Vicki and Gary! Good luck on your new home.
5/5
TrustpilotAngela
Angela has been great with us throughout the whole process of purchasing the new build. Despite delays beyond both of our control Angela has been understanding and has guided us through the process. Thankyou!
5/5
TrustpilotJacqueline from Honeyman Park Armadale…
Jacqueline from Honeyman Park Armadale was extremely professional. She was very friendly and helpful and explained the process of buying a new house very clearly. She was genuinely interested in helping me choose a suitable plot for my needs.
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Tell us what you need and we'll put you in touch. Avant Homes North East hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Willington.
