Avant Homes North East Willington reviews

★★★★★ 5/5

Trustpilot

Greenlock Place - Lewis was a very good advisor

Looking to possibly move this/next year to the Leeds area. Lewis provided an overview and presented the shorter and longer term plans for Greenlock Place. Really friendly person, great knowledge of the plots and also understood our needs, was non-pushy and professional. We haven’t decided yet our firm plans but feel confident regardless with Lewis as an advisor.

Julian · 7 September 2024

★★★★★ 5/5

Trustpilot

Great experience with Avant

Great experience with Avant, from viewing a show home to moving into our own house in a record 2 months! Big thanks to Jamie and Curtis for being great helping with the reservation and stating late to do so. Clare was a great relationship manager guiding us through the whole process and always happy to help. Sheridan really made the demo day fun and her enthusiasm and energy was brilliant. Rob gave us an excellent demo and was really attentive throughout. Thanks to Olivia for her help and she was great on move in day. Luke has made us feel really looked after by moving us in and then checking in on everything and arranging any help needed during our first week.Avant don't just ignore you once you've paid, they do a really good customer care service and everyone is genuinely wanting you to be happy and enjoy your new life on the estate.Massive thank you to all!

Mr · 7 May 2021

★★★★★ 1/5

Trustpilot

Avant homes are definitely now not a…

Avant homes are definitely now not a quality builder They have recently been bought outThey are producing substandard properties and selling properties with known structural issuesI have recently purchased a property from them and was the worst decision of my life. Look at other builders please do not be in the position I am in

Andy · 24 October 2024

★★★★★ 3/5

Trustpilot

Avant Technicians great, customer service not so good.

Babington Quarter- Gary has been a few times to our home now and always gone above and beyond to help us and get issues sorted he’s very knowledgable, friendly and helpful would give him 5 stars but the overall company and customer service is not great wouldn’t buy another Avant home.Been in a year and issues since day one are finally getting sorted.

Georgie · 9 June 2023

★★★★★ 5/5

Trustpilot

What a great experience

What a great experience! Everybody was very friendly and helpful all the way through from initial talks about the site, picking a plot, reserving the plot, picking items for our new home and moving in. What a lovely team they are at Hay Green Park.

Paula · 12 July 2024

★★★★★ 5/5

Trustpilot

HAWTHORNDEN (Rosewell) site

HAWTHORNDEN (Rosewell) site Just moved into our new home and I’m absolutely in love with it Can’t thank Pam enough in the sales office in helping me with my choices everything looks amazing - she was always so helpful on my many visits (there was quite a few-lol) to the showroom and took time to go over the options House was so clean when we moved in everything was ready just to put our things away Can’t wait till the nicer weather here and the bifold doors are open and chilling in the garden

Pam · 5 April 2021

★★★★★ 5/5

Trustpilot

I have genuinely had the best…

I have genuinely had the best experience with Avant homes. particularly Sam who has kept me thoroughly updated along the way, and had so much time for me on every single call we have had. I would say she has gone out of her way on many occasions, to keep me happy and help me achieve everything I wanted to during this time! I would highly recommend this company, as well as the gorgeous homes themselves! Thank you so much.

Miss · 16 March 2021

★★★★★ 5/5

Trustpilot

Furlong Park, Doncaster

Firstly, I would like to say a huge thank you to James at Furlong Park Doncasterwho made our experience at Avant smooth and stress free. As soon as we stepped foot into the Avant sales office, we knew we were going to be treated with respect, quality, and honesty. James is a friendly guy who obviously takes a lot of pride in what he does and who he works for, the knowledge he has and the detail he went into from showing us around the show home to completing the sale was second to none, there was no pressure from him at any point. As for the build itself... for us it’s exactly what we are after, spacious throughout and such high quality standard spec, Avant have even thought about the nice little details which made it even more appealing. We would highly recommend Avant to anyone wanting to purchase a brand new home, trust us, you will not be disappointed. And if you want to make your experience even better, please ask for James, the nicest Sales guy you will ever meet. Thanks again James, all the best, Mark, Nienke and Mollie

Customer · 14 March 2021

★★★★★ 5/5

Trustpilot

Thank you Mel and Jason, Newcastle

We had a hugely positive experience buying our first home with Avant homes. Not only was Mel super welcoming and helpful she guided through each step- as first time buyers we weren't sure what was going on! But having reserved and given keys within 7 weeks we can't complain at all. We used the mortgage advisor and solicitor recommended by Avant homes of which we had only positive experiences with also. They were so helpful, any time we called to ask a question it was welcomed with happy responses and quick answers- we never felt like we were bothering anyone or that and questions were 'silly'. During our demo day both Mel and Jason were checking through the house with us, which instantly reassured us as they expected a high level of quality and we knew they would make sure our house hit that standard. They made us feel at ease- even though there was a lot of information to pass on! Completion day went by without a breeze and Mel was just fab! 1 week into living in the house Jason called by for our first snags visit (of which we only had a couple of minor things), this also went by with ease, everything was taken on by Jason and even some things sorted within the day. We highly recommend using Avant homes to buy your home.

Laura · 14 March 2021

★★★★★ 5/5

Trustpilot

We have recently moved on to the…

We have recently moved on to the Monkswood site in Telford. We absolutely love it here. All the staff through the process have been fantastic and always happy to go above and beyond. The quality of the house is brilliant beyond our expectations of new builds!! Thank you to Ian, Dave, Keana and Zara you have all been brilliant!

BB · 12 September 2023

★★★★★ 5/5

Trustpilot

Meadowgate Point, Leeds

My wife and I have recently purchased a new home at Meadowgate Point in Leeds with Avant and we could not of been happier with them. Sam Eisen looked after us and did a fantastic job. We had consistent information on the updates whilst building our house and she helped in the very difficult process of exchanging contracts. We had a tough time getting this all finalised and had a few moments where we needed help and Avant/Sam were superb. Both very excited. 5/5

Mitch · 8 March 2021

★★★★★ 1/5

Trustpilot

Avant have not been responding very…

Avant have not been responding very well to fix issues in my new home in DanetrePlace Daventry. House had two times massive leak from the main bathroom leading to holes drilled in kitchen ceiling and in bathroom walls. The other two en-suite had leakage issues and stopped working leading to change the shower box.Whole house has not been completed before the handover. They gave me the keys standing outside the home and made me to sign it.It’s been two months not much progress interms of fixing issues. House is filled with construction and paint dust and I am left to live/breathe in this place everyday. There has been more than 50 patches done to resolve the uneven surface in the walls and ceilings but they didn’t bother to finish the paintings for more than a week now. Still there are 10s of patching work. Blowing fresh air to the kitchen utility from the garage as the door is not fixed.Door to the garage is fitted wrong way around. Holes/ uneven surface all around the pipe everywhere. Didn’t fit any of the optional extras I have ordered during handover. The list goes on and on It already over two months and When I escalated further and further, the answer I got from one of the directors last week was that I have to wait for two years as per contractual terms with no proposed deadline or time frame to fix things.Even I have mentioned about the possibility of me getting Heath issues living in this house and they don’t care to bother for anything. Have no idea what to do now.

Rakesh · 6 March 2021

★★★★★ 1/5

Trustpilot

Customer service is terrible (and…

Customer service is terrible (and that’s before you part with your £500k!)Rang numerous times to try and arrange to see the show homes in wollaton Nottingham. Eventually got through to someone who said they would take my number and someone would get back to me . That was three weeks ago. No one got back to me. My partner tried ringing , he left serval messages and after a while arranged an appointed. We turned up as arranged at 10 am.... waited til 10.10 but no sign of anyone. Later that day someone rang saying that our appointment had been book in his diary at 10am but he didn’t actually start work til 11am. Disorganized and uninterested

Jane · 1 March 2021

★★★★★ 5/5

Trustpilot

Croftside Quarter - First time buyers

We have just completed on our first home at Croftside Quarter. We reserved our plot back in March and Georgia has been absolutely fantastic throughout the whole process. From finding us the right house type, to reserving and completing, Georgia has been there every step of the way. Thank you Georgia! Sam & Chloe

Chlo · 6 January 2024

★★★★★ 5/5

Trustpilot

Thank you Vicky and Lesley

We moved in to our new house today . Words couldn’t explain how happy we are . Thank you to everyone at Avant through out journey . Especially Vicky who has been a great great support to us .we don’t know what would have happend without your support . Thank you so much Vicky ... you are an asset to the organisation and keep doing the good job ..Thanks also to Lesley for all moral support and being really great to us ....

Soumya · 26 February 2021

★★★★★ 5/5

Trustpilot

Avant Homes.

Cadley Village, Swadlincote.First time buyers.I must say, Avant have been brilliant with myself and my partner soo far, our sale advisors Jack Robinson was our first point of contact and has been throughout our journey soo far, such a friendly and helpful guy, hes made the process soo far a lot more fun and relaxing than we anticipated! We arent fully aware off whats involved in the whole process and learning as we go, but the team at Cadley have been great, we recently went through our checklist with Micheal Coles, he went thorough all documents clearly and made sure we were all up to speed ready for the next stages of our purchase.We hope this relationship and experience continues throughout the duration of the development and up to completion.We have reserved and the next stages are swatches and another view of the show homes with Jack, we can’t wait.Thanks again to Jack and Micheal for the support and help soo far.

NathWilliams · 19 February 2021

★★★★★ 5/5

Trustpilot

Avant homes works to satisfy customers…

Avant homes works to satisfy customers requests tirelessly to make quality and excellent deliveries

Mr · 17 September 2026

★★★★★ 5/5

Trustpilot

Wakefield, City Fields- Excellent experience from beginning to end

Wakefield, City Fields. We have had a great experience from beginning to end, of course there have been challenges along the way due to current situation but Avant has always been supporting us.The day that we entered the Marketing suite and met Kelly we had been day visiting other developments from other builders, and Kelly really made a difference. She welcome us warmly and respectfully, and had genuine interest on answering all our questions and concerns. Speaking with her we felt that we could trust Avant. Next day we came back and booked what it is now our beautiful home.There were many delays through the process, from August to December and finally January, maybe we would have appreciated a bit more certainty during the process, but I guess that no one had that at all. The specifications changed during the process but Avant made sure that we got what we had signed before these changes. Kelly and Olivia helped us very efficiently with this.When Clare started to look after our case, everything was also very good, good communication and willingness to make the experience as good as possible.Only thing that I wouldn't recommend is Avant solicitors, Emsleys, lack of communication and explanation on the steps to take, I felt many times that they thought we should be the experts and not them. Once we moved, Rob and Luke made sure that everything was as we asked. We hired a professional snagger as we know very little about construction! The feedback from the snagging was very good, the number of snags found was quite below the average for a house like ours. There were some things that needed to be fixed, and Luke, the site manager, acknowledge them and has taken very quick action to fix everything that is needed, showing very clearly his aim to deliver the best quality to his customers. Well done Avant team, we are so happy in our new home!Teresa & Blanca

Teresa · 28 January 2021

★★★★★ 5/5

Trustpilot

James at City Fields, Wakefield

We went to visit City Fields development in Wakefield and we were greeted by James.As first time buyers we didn’t really have a clue what to expect or what we were doing really but James put us at ease straight away. He gave us the number of a financial advisor to speak to and kind of see where we were at and we ended up coming to see James again the next day to secure our house.The experience so far has been super easy and fast and James was just really helpful and friendly. Would definitely recommend speaking to him if you’re looking at Avant homes.

Becky · 24 January 2021

★★★★★ 5/5

Trustpilot

James was very helpful and informative

Jo · 19 October 2024

★★★★★ 2/5

Trustpilot

Defects, scratches and carelessness - Hawthornden, Rosewell - Plot 53

When I first stepped into the Showroom, I was taken aback with the design, layout and specification. Everything with the first meeting with them give me a good vibe that this was a company I wanted trust with my family’s future.We were given a deal of free flooring and a reasonable offer to purchase our current home and it was a good offer, but they wanted a response by close of business that day. We declined as we could not decide our future within that timeframe.Over a two week period my wife bounced back and forth with the sales manager who was trying to understand why we backed off. Once it established that we were scared off due to the hardball sales tactics they came back with a deal that was better than the last and this time, gave us a full weekend to consider. We agreed and were due to move in last week of Oct 2019.We also decided to change our initial carpet choice and the Sales rep told us this would all be taken care of.Scottish Power (SP) were to set up the gas meters and it just so happened we were with SP in our then current house. We phoned them up one day in mid Oct to inquire on how we cancel energy for our old house and then they asked us about our new property. After 15 minutes the SP rep told us the precise date the gas meters would be installed in our new build which would be 11th Nov. We called Avant who stated our house would be ready for the end of October.A few days before the end of Oct, we get the call that the gas meters were not going to be installed due to “miscommunication” between them and SP. This therefore would mean that since our move out date was now set in stone we had little notice to find alternative accommodation and would have to put our things into storage.We did manage to get Avant to pay for the storage costs but they was no compensation for the time and effort we had to put in due to their lack of communication with SP. There was a great lack of empathy in the email I received from their area managing director on this point. By mid Nov, we moved into our Avant home to find ourselves with scratched windows, the wrong carpet installed (after being told it would be taken care of), a metal rod sticking out of our grass, a front door we struggled to open, a ruined stair banister, chipped bricks, tiles, kitchen veneer and a really bad paint job. A really bad finish to what could have been a wonderful home.I had a snagging list which I used for our last home (new Cruden build with 15 snags) but found 150+ with Avant initially.Remediation started right away but it was gruelling. A lot of fixes were botched also. A dented fridge door panel replaced with an even more dented fridge panel as one example.Once COVID hit, this process (quite rightly) stopped and during lockdown I had the opportunity to really get to know the house and its issues and added a further 39 snags to the list. I also found another 40 but there were quick fixes I could do myself.We waited until about mid-July 2020 to give Avant a chance to restart their operations before we chased them on our snagging list. However, they seemed to change their tune on what they were willing to fix. Especially the 39 snags I found in the early days of lockdown saying it could have been us (it wasn’t). They also refused to replace one of the living room windows as the scratches were not bad enough despite being all over the window.At this point, we felt we had no choice but to put ‘Do not buy Avant’ posters on our windows. Regrettable, but it was the only way to make them listen to us.After this episode, things got moving again in Aug and we even got the carpet replaced.But by Sept things slowed down again so I started chasing them periodically on the outstanding items. It was extra work for me and the only way to make them act.We did eventually get our front door replaced by Dec which was a big win (it did not sit right in the frame and damaged the bottom of the frame after some use)To date I’m left with a few snags including scratched flooring in each of the bathrooms, and kitchen area, the living room window has still not been replaced despite raising within the 10 days (I just get quoted NHBC guidelines that somehow minor scratches all over the window are ok), (other residents have had lots of windows replaced too) and a driveway with chipped bricks and not flush with the drainage channel.It just feels I’m getting ignored now.I’m also left with a lot of things I have to live with, the plastic surgeon (who seem to visit a house on the estate weekly) can only go so far. And I’ll be left with more expense as I attempt to fix up the house over the years.Avant did fix a lot for me but still have a little way to go to make up for the sub-par product they handed over to me.All in all, you will get a nice home from Avant but only if you are willing to chase them considerably, live with some defects and fix things yourself which I’m now facing.

Paul · 11 January 2021

★★★★★ 2/5

Trustpilot

Covid was a real wake up

Covid was a real wake up. Building finish was and still is appalling. Told by a Building manager I bought an old Building and had to put up with the rustic look.3 years on..no help recognition. I have holes in walls and bad mastic and cement. Inside is poor workmanship. Last home and so so hurt.

Beverly · 8 November 2023

★★★★★ 5/5

Trustpilot

Plot 153 city fields Wakefield

Plot 153 city fields Wakefield Just to be clear this rating for the after care team and building site management at Wakefield city fields We had a very bad experience through the sales process which left a very sour taste to say the least with incentives being removed at the last minute and pressure and upset added prior to the move and that won’t be forgotten!! however.....Amazing care from the team on site, anything we’ve reported we’ve had fixed or the fix has been ordered. Amazing friendly and personal experience, site manager Mick and assistant Elaine have been very comforting and open and honest throughout which is all we’ve asked for given the Avant standards of honesty we were promised and didn’t receive prior to moving in.Neil was sent to work on our snag list, going above and beyond to be friendly and informative so if he can have a pat on the back as a result that would be great.Zoe and Craig we met recently in the after care team, really friendly and helpful I must say we needed some convincing after all the upset but the names above have helped improve our experience. Moving day was awful and caused tears as we had to find our own carpet and flooring which due to the rush wasn’t complete or to the standard we signed up for initially by Avant before it was removed (dangle incentives and take them away once you’re committed), petty things being either removed or not included that we were sold at the start ruining our home demo, not the avant dream we always wanted but we’ve been looked after since and that’s cheered us up.Can’t say enough about the aftercare and building team, they should be praised for turning around a bad situation caused by lack of clear and honest communication through the sales process. We love the house, our kitchen and Bi-folding doors would be the favourite part.

Louis · 9 January 2021

★★★★★ 5/5

Trustpilot

A big thank you to Jane and Richard at…

A big thank you to Jane and Richard at The Deacons Meadow site, Uppingham. The Best new home build I have ever seen. Nothing was too much trouble for Jane and Richard and the finished home exceeded our expectations. Cannot recommend highly enough.

Jac · 25 July 2024